Long-time customer treated poorly by Assistant Manager Morgan. I've always had great experiences…read morehere until I dealt with her. What began as a simple question about why I'm paying $100 for a 5x7 unit when the standard rate is $54 escalated into her yelling at me and defensively justifying the overcharge. She claimed I should pay $100 simply because I'm an older customer, which makes no sense. Rather than addressing my concern professionally, she became argumentative and insisted that all customers pay more than the standard rate. For months, I've been paying $50 extra per month without asking for a refund--I simply requested my unit be adjusted to the standard rate (not even the new customer rate). Instead, she told me I'd have to move out of my unit and into an identical one to qualify for the lower rate. As a business owner myself, I would never tolerate an employee treating a loyal customer this way. Morgan's attitude is unprofessional, and this is not how long-term customers should be treated. I hope management takes appropriate action.

I had a wonderful experience with my first rental that I booked over the phone and because of how…read moregreat it was, I didn't hesitate to rent another unit shortly after. During that process, I had the pleasure of working with Marion, who truly went above and beyond to ensure I was completely satisfied. From her attentiveness to the way she made sure I was getting the best offer, she made the entire experience easy. It's rare to find such wonderful people who take pride in what they do and make the customer experience truly incredible. Highly recommend!

Ken made this first experience with a storage unit so easy. After the trauma of Hurricane Ian, Ken…read morewas informational, empathetic, and very helpful. Lock Up is a first class operation with excellent employees.

I was in need of a storage unit for a new build construction home. Thought I'd try The Lock Up Self…read moreStorage as it was near my current home. I found the unit to be extremely clean, and the front office staff to be incredibly courteous and helpful. Bob told me everything I needed to know! The online process was streamlined and easy to navigate. So far, I would highly recommend this storage facility. I have rented other units in other places before, and while not necessarily unhappy with them, I am definitely very happy with this new choice.

Very helpful team member. Clearly explained options. Place is spotless. Easy access with…read moreexcellent security.

This place is spotless and the manager, Caressa , is terrific. She is very friendly and…read morecommunicates clearly regarding policies and prices. I have dealt with other rental storage facilities over the years and she is the best.

The people who worked there are very kind and friendly. The space is also nicely climate controlled…read moreand spacious.

Decided to take a small climate controlled space to store things and the process couldn't be…read moreeasier. The two people at the front desk were very professional and of course answered all my needs. But they were especially very personable and we enjoyed talking with them at length. And nice to not worry about missing a payment or an attached late fee because they take credit cards.

I was a long time customer here. They started off great. But in the last few months, there is never…read moreanyone on the property and no one in the office. I've gone to the office looking straight at the hours, which state that it's still open and there's literally no one in the office. The doors are locked and there's an empty red car next to the office. That red car is always there... There's no one on site but it makes it appear like there's someone there when there isn't. I have tried relentlessly to let them know I was moving out and could not get ahold of anyone. Their automatic phone system is terrible as well. My assistant called and got them to agree to refund me back for February because I was moved out by then and I have still not received a refund a week later. We just tried to call in twice and the woman hung up on me while I was explaining the situation. HORRIBLE SERVICE. They charged $175 for a tiny 5 x 10 storage space and when I removed my stuff, I found it had been completely infested by mice and cockroaches and was covered in mice poop and pee. Critters had crawled in from the roof and wall cracks from the other units, it was super gross and crusty. They used to be good, the woman running it before was communicative, but whoever runs it now is not good.

This Public Storage Unit has absolutely the best customer service lady in Naples, Florida! Her name…read moreis SAMANATHA. She has helped me in opening my unit. I'm located in Alaska & my unit is in FL. She helped me assign my unit to my son. She helped me get the special that was going on at the time. She again helped me when I realized I already had insurance & didn't need the insurance that Public Storage provided. SAMANTHA is Truley a PUBLIC Servant person & enjoys her job. Give this office on Radio Road a call if you need a storage unit. Ask for SAMANATHA! 941-229-6127 Lorene Garvey

I was a customer for 4 yrs. When I first began renting two units, there was a wonderful manager…read morethat was a gentleman who always provided excellent customer service. Throughout my time I had a total 3 units, and I referred many friends and business partners for this reason. After vacating my last unit on 10/13/2025 I turned in the last unit I had, in pristine condition along with the 2 keys and lock that I was originally given, however Ody the new manager did not provide me with any receipt or paperwork. Since I paid on the 1st, and left on the 13th, I thought I would get a partial refund and sent her an email asking when I would be receiving it. The response I received stated that I would not be receiving one without further communication. I contacted corporate to see why I would not be getting one, and corporate contacted Ody, which resulted in her retaliation towards me sending me three emails the next day and threatening to charge me an additional $15 for a key that I never received. Sadly, this was very unprofessional as all she needed to do was send me a reason as to why she would not be able to refund me since the 10th was the cut off date. I can no longer recommend this company due to the way they handled a simple question, resulting in a terrible customer service experience.

we Stored our furniture from may 2024 until January 2025. We are very happy with our unit. We…read moreespecially appreciated the staff Ken and Rodger, who answered all our questions, were helpful and kind in our many comings and goings. Ken and Rodger made it for us! Thank you

I went here today to rent a storage unit, I was super short on time so I was a bit rushy with the…read moreladies at the front but they were wonderful! Ana helped me, showed me the unit and got me all set up. She is brand new and I was so impressed by her, she answered all my questions, and was a delight! I highly recommend this Public Storage!

If you want a short term rental (less than 3 months), this is a good place. But after 3 months,…read morethe rental rate starts climbing. 4 increases two months apart and rate is now almost triple what it started at. Once you do all the work getting your belongings in and put away, they know they have you and begin raising rent. So if you are looking something reasonably priced for longer term, go elsewhere. If they had told me up front what the price would raise to, I would never have chosen them. But 3x has me looking. I think this is unethical and wouldn't stay if they dropped me back to my original rate, but I guess that is their choice of how to do business. In the end, I think they will find they have no customers from abusing them