Facility was acceptable. Price increases were astronomical. In 2 years our rate increased by $200…read moreMORE PER MONTH! We will never ever use this facility again. I will throw stuff away before using this company again. They wait for you to fill a huge unit then take advantage of the immense burden it is to move and start increasing rates. WE DO NOT RECOMMEND!!!

Bad business practices!…read more If you need long term dont go here. Our rate went from $250 to $415 in 2 years. They new we couldn't move and held us hostage with the rate. Upon move out, they will not prorate your rent, so be ready to pay the whole month! Also, online move out booking limits you to window of time to schedule exit. Too limiting. Door code was always a problem either way the app, and it's difficult to get customer help for anything. If you must use them, try negotiating your whole contract upfront. Good luck. Giving one star because our stuff was still intact.

Beware, they will hike up your rental payment more than double after 6 months of renting. I went…read morefrom paying $110 to $247. After speaking with them, they claimed they had sent a letter in the mail, emailed me, and texted me. I did not receive any notification of the increase. If I didn't pay it they were going to put a lock on my unit till I paid for it. And as many other reviews had mentioned, they still have a rotten issue. Terrible quality.

This is an important for anyone considering using a public storage facility! Beware!!!…read more Upon moving to Naples two years ago from California we found there was a shortage of storage facilities. Movers were enroute and we were happy to have found one that was available, albeit outside unit - Smart Stop Self Storage on Preserve Ln, off Immokalee in North Naples. At the time in securing a unit, the store manager (to our recent horror) "neglected" to mention they had a serious rodent problem. Last month we were finally moving out of storage, the movers picked up a box and a "huge" rat ran out of the box. Needless to say for health and safety, the movers stopped the job, shut the door and left. I located the day manager who confirmed they knew of the problem. I asked why were we not informed at the time of renting the space. No answer. She referred me to the District Manager who, upon speaking with, cavalierly said "we didn't take out rodent insurance which was in the lease agreement so it was our problem". Moreover, we later read in the reams of papers we had to sign (like when buying a home or car) in small print the mention of rodent and pests. Again, unbeknownst to their rat problem and with NO mention of it prior to signing, my husband signed never realizing he was initialing waiving the insurance. I explained we paid two years of storage fees and our movers were unable to move us out and asked to have a discount. The blatant answer again, it was our problem, not theirs. After telling him it's an unconscionable practice to mislead by neglecting to inform of possible health and destructive hazards to get business, I would be 'Yelping' to alert the public of this health hazard, not to mention most of our goods had to be destroyed. His response: Go ahead!!!! Fortunately we found movers that would move us out under the horrible rat circumstances. And yes, as they picked up boxes one large rat and another small ran out and this was after putting down rat poison prior to in hopes to have made it safer for the movers.

Couldn't give more praise than by leaving a review - which is a true rarity…read more Not only was the manager, Rob friendly and exceptionally attentive, he remembered my account/unit from two years ago when I signed up. In addition to fixing a potentially big-headache problem, he then walked from inside, behind the counter, to the main door and opened it for me - a truly appreciated and thoughtful gesture, as my hands were literally full, carrying a heavy box.

Rob the manager was one of the worst human beings I have EVER encountered. The way he treated me,…read moreand my workers was completely unprofessional and downright disgusting. I would not recommend this specific location to anyone unless you enjoy being yelled at, screamed at, and micromanaged the whole time. If you have a moving company or you are moving large portions yourself, Just know that you cannot latch the top of the sliding glass door. You must type in the code every time you want to go in and out. If you dare to have someone stand by the door to keep it open for you, then you will deal with the wrath of Rob the orange man. Completely unprofessional and I cut my subscription short because I could not deal with it anymore.

BEWARE: They DO NOT secure this facility and the property manager has unethical business practices…read more This Naples Storage Sense location was illegally withholding access to MY PAID STORAGE UNIT to purposely delay me from removing my items until tomorrow which is the 1st adding an additional full month of rent is due since rent is not prorated. THIS IS FRAUD! I arrived today 7/31/22 to move my items out of my storage unit and my access code didn't work. I was on the phone for over an hour with 3 different reps while waiting 2 hours outside in the hot sun WITH movers who were being paid by the hour! (You owe me for their time.) One rep gave me an "Emergency Use Only" code but it didn't work. The 3rd rep agreed that my rent was paid through the end of July and that my access code should work. BUT since I haven't prepaid for August, the property manager disabled my code and she wanted me to "come to the office tomorrow and she will help me." It does not matter if I have/haven't prepaid for August or if I have/haven't given a "written" notice to vacate. MY RENT IS PAID THROUGH THE END OF JULY AND I SHOULD HAVE ACCESS THROUGH THE END OF JULY! My contract clearly states that I will have access to my belongings and IF rent is not paid within 5 days of the due date then she can deny access. While waiting for help, a guy came out of the building. I asked if he was with the property manager. He said no. I asked him to let me in. He said he left the door cracked. Seems weird that he was in there for 2 hours - this is SW Florida in the middle of the summer and these are not climate controlled...but he wasn't. I discovered the back doors are UNLOCKED...they don't even have a lock on the handles!!! The conditions of this facility are nothing like represented on their social media pages. Also, I have a video showing that I left a clean unit so don't even try to charge for cleaning or damages.

This has been the most stressful situation with renting a storage unit. If i could rate them lower…read morethan 1 star I would. Beware and PLEASE DO NOT STORE YOUR BELONGINGS AT STORAGE SENSE. I had my entire 4br home belongings stored here and it's has been destroyed with rat feces and urine on the mattress, sofa, couch, chair. Mold on the bed head and foot boards, as well as my clothes. PICTURES DO NOT LIE, SEE FOR YOURSELF. I rented a climate controlled unit for $638 per month and on 7/29/31 I discovered that the A/C was not working. I called and went to the property manager Napolean on 7/29/23, gave him a key and was told on 7/31/23 that the unit needed a new A/C . Gus the General Manager wouldn't approve the new unit and I had to drive every week from the east coast of Florida to check on my storage as NO ONE would call me back with an update. I have documents proving each call to customer care weekly with no resolution. Chris the regional manager NEVER called me at my request. I knew that my belongings could not continue to be stored in these hot conditions, therefore Ibhad to hire a moving company on 9/5/23 to remove my belongings and I want you to look at how my belongings were destroyed as they were left in a non climate controlled unit due to the AC NOT FUNCTIONING for 6 weeks. Dead rats, cockroachs, mold.....just discussing. For over 5 weeks I pleaded with storage sense to get the issue resolved before my things were ruined and NO ONE HELPED ME. I will be posting about this on social media., and ALL platforms to alert the public that if you care about your belongings DO NOT RENT A UNIT HERE. They had a lack of concern, nonchalant attitude, and just disregard the issues I had.

I give 5*'s to Jorge and Mike, the boots on the ground of Lock Up on Immokalee Rd. in North Naples…read more They are organized, prepared, friendly and understanding. I take of 1* (maybe should take of more) for corporate. Be prepared for price increases every 3 - 4 months depending on the size storage unit. Indoor conditions are excellent. Temp/Humidity levels are perfect (I stored original artwork and musical instruments), and the facility is very clean. I was on the 3rd floor with a 10 x 20 and kept my 5 x 10 which was right around the corner. I got out of the 10 x 20 when moving to my new home. The price almost doubled in the one year. That is modus operandi for most all Storage Units so be ready or pay up.

Convenient, clean, and we'll managed. Covered loading and unloading area. Very secure.read more

I don't like leaving bad reviews but at this point I don't have any other options. I rented a unit…read morehere for 9 months and when I planned to move out I gave 30 days notice and left the unit clean but they continue to charge me on the first of each month even though I'm no longer there. I've called and even gone to the facility to inform them of this and they assured me I wouldn't be charged but they're still charging me on the first of each month. Save yourself the trouble and rent somewhere else.

I rented a unit in December 2020. On January 1 2021 I vacated the unit. They continued to bill…read moreme stating I need to give 30 day notice. I gave 30 day notice in January. They continued to bill. I called in February they continued to bill. I went to the location and told them I did not have the key. And said "yes the unit is empty". The woman at the location told me no problem they'd cut it off. I acquiesced and paid over $300.00 for Jan Feb & March. I AM STILL RECEIVING BILLS!!!!!! What is wrong with these people. THEY ARE CRIMINALS. STAY AWAY. THEY WILL NOT STOP BILLING YOU. I REPEAT THEY WILL NOT STOP BILLING YOU. THEY ARE CROOKS

Accessibility: Talking to the manager at the facility (on site) is not always easy, they walk…read morethrough the entire property checking on the buildings assuring all units are secure. If you are unable to reach the office manager directly -call (239) 893-9528

The managers they go inside your unit without permission with excuses. Ginger and Manuel are rude…read moreand talk bad about customers. Hundreds of complaints abouts his self storage in Naples. Other locations Sarasota and Bradenton they are educated, and professional. It is questionable the integrity of these managers.

Assistant Shawn Howe was great from giving me price ranges, to letting me the different sizes, I…read morewas even able to get a unit the same day. Made the process easy.

Great Customer Service and Facility. I highly recommend this location in Naples, Florida! :)read more

Have occupied 2 Units since this Location first opened in the Fall of 2018. Several changes of…read moreCorporate ownership which is the new normal of this fast growing Industry. Areas like FL with no Atricks or Cellars either use their Garage or rent a Storage Unit. finally reduced myself from two indoor Units to one which I hope to empty very soon, Habitat for Humanity, Goodwill, or Landfill. someone should begin nationwide chapters of Hoarders Annon! This location is well maintained and indoor Units have adequate air conditioning. That said, looking to empty my Unit ASAP or downsize to a much smaller and affordable Locker. Convenient location in Bonita Springs off I75.

They are unethical. We have paid $412 for a 10 x 30 for 4 years. Without notice they jacked up our…read morerate to over $700. Their website shows $495. One customer they jacked up to over $1000. They moved out and now it sits empty. No business ethics. No integrity. Too many other storage facilities. Corporate needs to step in.