I initially contacted Eagle Eye movers late last year, after selling my house quickly and not having another yet purchased. I chose them based on online reviews and their end-to-end services, including packing assistance.
Positive first: My items were moved out of my home the second week in January, and moved 2.5 hours away, in mid-April. Both moving teams of different individuals were polite, hard-working, and took care in the handling of my items.
Now for the "watch-outs." Their salesperson, Aaron, quoted storage after coming to my home and seeing what I had. Quote: $400-$600 per month. This was higher than the $300 I'd been quoted by a storage facility associated with another potential moving company, but I felt that for the convenience of "one stop shopping," I could live with the difference. Once my goods were actually in Eagle-Eye's warehouse, the rate suddenly was $850; more than double the low end I was quoted, and nearly 50% higher than even the high end, despite my having gotten rid of a few things after Aaron came to estimate. The $850 led to my having to rush to buy - not easy to do in Florida this past spring. So, quotes mean nothing, and once your stuff is there, you are captive to any fee. (I can back all of this up with emails and receipts, by the way)
Second, and I've been trying to reach the owner for more than 5 weeks now, I had a laptop taken during the packing day, which happened right before my move-out. I had two packers that arrived more than 2 hours late to my home. When I called Aaron, he said he'd had to make a last-minute change so he could send me the "A-team." His exact words. When the two arrived, I told them I wanted the high cabinets in the kitchen packed (many of my cabinets would have required my standing on chairs to access). I also showed them several rooms where I had posted a sign reading "nothing here," meaning, don't come in here - it is already done. Despite that, one of the two packers didn't do the kitchen, and instead went into two of the "don't do" rooms. I was working elsewhere and not standing over them (big mistake). So the one packer got 6 very small boxes packed in the kitchen during the 1.75 hours he was there. At least he did do the kitchen, although afterwards I saw that many of the high cabinets still hadn't been emptied, so I got stuck doing them anyways. The other packer, in his 1.75 hours, went into a bedroom I had labeled "no," and took blankets I had sitting out for use as wrap on some of my pictures and other fragile items, and loaded them all into two open garment boxes that I had sitting there waiting for clothing from the closet! Yes, loaded GARMENT boxes with BLANKETS! Then he used half of my tape taping these boxes of blankets (I had to open them the next day as I needed them for my clothing), and taped them like there was no tomorrow, even though it was BLANKETS (see pictures)
He also went into my office. He broke a bunch of my boxes and created these monstrous compound unstackable boxes with a mix of office equipment and other items.(See pictures) He also had not removed any of the print cartridges (which is a must), so I had to un-do all of that. What I hadn't noticed until later, is that one of my laptops disappeared. I unfortunately did not follow them to their car to look inside of it when they left. I contacted Pablo (the primary owner) within a month as there were a number of items I could not locate. He told me he sees this "all the time" and that I should contact him again after I opened EVERY box all the way to the bottom - like empty as in you are going to flatten the box. Because I was working out of town until mid-May on a job contract, I told him it was going to take time to get through all that, but I assured him I would be in touch once I had. It has now been many weeks, and I've yet to reach him. The good news is that the items I originally contacted him about (a bunch of expensive purses and other personal items) - he was right. They turned up. Going to the bottom of boxes was helpful, although a lot of work. What didn't turn up, unfortunately, was one of my laptops. I am still calling, but as mentioned, I have now had this conversation with numerous assistants, but have been unable to reach Pablo directly to discuss. I know the date and the two workers involved- I just want them to return it. No questions asked. I want the software and files I have on the laptop.
If I do end up hearing from Eagle-Eye, and I hope that I do, I will post an update here. In the meantime, while the movers themselves were great, and there are individuals within the firm that have been helpful (Leo, Nate), I would caution you on packing and storage, especially, as quotes mean nothing and the packing led to my losing time (and a laptop and who knows what else - perhaps I haven't noticed something I haven't gone to use just yet). I am still hoping for resolution. Happy to discuss! read more