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    La Rosa del Monte

    1.2 (60 reviews)
    Closed Closed
    Updated 2 weeks ago

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    Services - La Rosa del Monte

    In-state moving

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    DO NOT USE THIS COMPANY!!! LIARS!! THIEVES!! MISHANDLED PROPERTY!!!!! I contracted this company to move all of my personal items from Santo Domingo to Florida due to a relocation and they added on costs after the fact on moving day, changed prices, and then hid in extra fees on the other side. This is in addition to lying about the service which would be performed on the U.S. side (moving in the items and putting together tables/beds). The worst part is how carelessly they handled the items which were marked fragile and how they destroyed parts of furniture and then quickly loaded them to cover up the damage. They gouged holes in the bed frame of my $4000 handmade wood bedroom set with a screwdriver since they did not have the drill to take the screws out so instead they made huge holes so now you cannot screw the pieces together. They dented the woord, scratched the wood, and chipped other pieces of the set and broke other pieces of the bed frame which have HUGE cracks and a large chunk even fell off when it was unpacked by their delivery guys. My $2300 new Samsung side-by-side stainless refrigerator was filled with black mold and the door was dented and damaged in a few places and the 2nd door was also dented. My $5000 hand-carved Mahogany living room set was also damaged on several pieces in several places. The side table was dropped somewhere along the trip and the entire side is cracked and it is literally falling apart. It cannot be repaired and needs to be replaced. The other pieces are scratched, cracked, dented, etc. EVERY single piece of the bedrooms, living room, and fridge was damaged in some way. Most were pretty significant damages. They also broke 2 iron/ceramic lamps which were quite beautiful. When asked why the figures changed, no response was given. When told of the damages, the attitude was, "these things happen.", when asked for proof from the vendor or government agency who charged this supposed "extra fee" here in the U.S., they provided me with some generic receipt which had a breakdown of the costs we paid but no actual bill showing the money was due. I have asked many times for this and I got excuse after excuse and now that they have damage claims and I was told I would ask the government myself if the charges are valid, they are ignoring all emails. (a number of people are copied on the email so I know someone is receiving them). They feel if they ignore the situation then it will go away however, I am not the person who is going to let thousands of dollars in damages go unreimbursed. I have insurance, they were negligent and they need to repair and replace what they damaged. VERY VERY POOR management, Careless attitudes, unprofessional, and really shady. PEOPLE READ ALL OF THE STORIES of what happened to others, be educated consumers and stay away from this place. They need to be shut down! (I have attached a few photos of some damage just to show you an example)

    Email has not been responded, look at the date
    Kayrim L.

    DO NOT USE THIS COMPANY! NO USE ESTA COMPAÑÍA!! READ BELOW!!! Where do I start with this company. I recently moved from Massachusetts to Florida. My official move date being mid July. Since the beginning of June I was in communication with the Worcester, Ma office inquiring about using the company to move FIVE BOXES. Osvaldo and the front desk lady ENSURED ME that the boxes would take no more than 5 WEEKS to arrive at my destination. With this in mind, I dropped off the boxes at the Worcester location on June 22nd - estimating an aprox 5-6 weeks from my move. MY BOXES TOOK TWO MONTHS TO ARRIVE. Not once was I told about the way that the company operates. As if this wasn't enough, I called once and twice to the office in Miami, spoke to Jhoan and Adriana on MULTIPLE OCCASIONS AND REQUESTED TO SPEAK TO THE MANAGER (GENARO) NUMEROUS TIMES, THIS 'MANAGER' HAS YET TO EVEN CALL ME AND/OR DIRECT HIS WORDS TO ME. I had to pay EXTRA after a two months delay for my boxes to be delivered at my residence and to make matters worst some of my items came in BROKEN. I have since sent TWO emails to their corporate office and NO ONE has responded - not corporate, not the managers, not the staff.. I have evidence of all the conversations had and the empty promises, I have evidence of the condition in which my items arrived, and I have the emails that have yet to be responded. Not having those five boxes cost me THOUSANDS OF DOLLARS, all I requested was for them to be delivered to me and they even charged me an extra for that. Horrible AWFUL experience.

    Broken keys

    TEEEERRRIIIBLEEE EXPERIENCE! THE WORST!!! I gave them my keyboard in impecable conditions and they delivered it with broken keys!!! They offered $50 for a $400 valued keyboard and that's after I told them our contract had warranty, because they said it didn't have any. Plus they said the delivery would take 4 weeks and it took almost three months!!! They don't want to respond for my keyboard. Please stay away from this place. It is a nightmare!!!! UPDATE: After Mr. Antonio replied to this review I sent an email following his indications and it wasn't responded. I called almost two weeks after talking to Genaro Rodríguez and forwarding the same email to Joan who didn't respond either. I talked to Michelle and basically what she said was that if I want my things taken cared of I have to pay more for it, since the warranty I had doesn't replace damaged items in the hands of the company. $50 is maximum they offer! Our contract didn't detailed anything about other warranties. Just beware, this place is a big NO.

    Sony Q.

    I also wish I could give this crappy company a zero, so many promises and everything was a huge fraud in every way possible. I even read the bad reviews first and I let them know, but they said that it was all made up to ruin their reputation..... Wow, my pictures speak for themselves, they said they were going to be extremely careful with my China, (BOXES were identified as so) and I'm sure no one knew how to read, ufffff, I could keep going on and on, but not worth my valuable time anymore....

    A tempurpedic bed must be moved horizontally and They bent it in half! Note the bed in the moving truck.Tempurpedic said it is irreparable!

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    2 months ago

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    3 years ago

    Moved inside the US and get a good price and service. Will use them again if I need to. Thank you!

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    Page 1 of 2

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    Review Highlights - La Rosa del Monte

    A big shout out to Adriana and the Team of Eugenio and Felipe.

    Mentioned in 2 reviews

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