In 22 years that my husband served in the military and the many moves we made never had any issues.We moved from Puerto Rico to Texas and it was and still is a complete disaster.Bunch of thieves,They don't know how to pack.I'm still in the prison of unpacking and there so many things broken and missing that is unbelievable.Unfortunally we didn't pick them.We have heard of the reputation they had.I would not recommend them for anyone. read more

I got scammed. When i called to review, all of a sudden they cant itemize. I was given a quote over the phone that included delivery only to be charged for delivery once the stuff is in Puerto Rico. Then they charge after 5 days of storage. Be careful of these people and verify. read more

Never paid us back after insuring a 5k marble table. Moved from Puerto Rico to Weston FL and they gave us the run around over and over again until we got tired. We even paid for a special packaging. They are crooks. Son ladrones, no los uses aunque tengan que pagar el doble a otra empresa read more

DO NOT USE THIS COMPANY!!! LIARS!! THIEVES!! MISHANDLED PROPERTY!!!!! I contracted this company to move all of my personal items from Santo Domingo to Florida due to a relocation and they added on costs after the fact on moving day, changed prices, and then hid in extra fees on the other side. This is in addition to lying about the service which would be performed on the U.S. side (moving in the items and putting together tables/beds). The worst part is how carelessly they handled the items which were marked fragile and how they destroyed parts of furniture and then quickly loaded them to cover up the damage. They gouged holes in the bed frame of my $4000 handmade wood bedroom set with a screwdriver since they did not have the drill to take the screws out so instead they made huge holes so now you cannot screw the pieces together. They dented the woord, scratched the wood, and chipped other pieces of the set and broke other pieces of the bed frame which have HUGE cracks and a large chunk even fell off when it was unpacked by their delivery guys. My $2300 new Samsung side-by-side stainless refrigerator was filled with black mold and the door was dented and damaged in a few places and the 2nd door was also dented. My $5000 hand-carved Mahogany living room set was also damaged on several pieces in several places. The side table was dropped somewhere along the trip and the entire side is cracked and it is literally falling apart. It cannot be repaired and needs to be replaced. The other pieces are scratched, cracked, dented, etc. EVERY single piece of the bedrooms, living room, and fridge was damaged in some way. Most were pretty significant damages. They also broke 2 iron/ceramic lamps which were quite beautiful. When asked why the figures changed, no response was given. When told of the damages, the attitude was, "these things happen.", when asked for proof from the vendor or government agency who charged this supposed "extra fee" here in the U.S., they provided me with some generic receipt which had a breakdown of the costs we paid but no actual bill showing the money was due. I have asked many times for this and I got excuse after excuse and now that they have damage claims and I was told I would ask the government myself if the charges are valid, they are ignoring all emails. (a number of people are copied on the email so I know someone is receiving them). They feel if they ignore the situation then it will go away however, I am not the person who is going to let thousands of dollars in damages go unreimbursed. I have insurance, they were negligent and they need to repair and replace what they damaged. VERY VERY POOR management, Careless attitudes, unprofessional, and really shady. PEOPLE READ ALL OF THE STORIES of what happened to others, be educated consumers and stay away from this place. They need to be shut down! (I have attached a few photos of some damage just to show you an example) read more

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DO NOT USE THIS COMPANY! NO USE ESTA COMPAÑÍA!! READ BELOW!!! Where do I start with this company. I recently moved from Massachusetts to Florida. My official move date being mid July. Since the beginning of June I was in communication with the Worcester, Ma office inquiring about using the company to move FIVE BOXES. Osvaldo and the front desk lady ENSURED ME that the boxes would take no more than 5 WEEKS to arrive at my destination. With this in mind, I dropped off the boxes at the Worcester location on June 22nd - estimating an aprox 5-6 weeks from my move. MY BOXES TOOK TWO MONTHS TO ARRIVE. Not once was I told about the way that the company operates. As if this wasn't enough, I called once and twice to the office in Miami, spoke to Jhoan and Adriana on MULTIPLE OCCASIONS AND REQUESTED TO SPEAK TO THE MANAGER (GENARO) NUMEROUS TIMES, THIS 'MANAGER' HAS YET TO EVEN CALL ME AND/OR DIRECT HIS WORDS TO ME. I had to pay EXTRA after a two months delay for my boxes to be delivered at my residence and to make matters worst some of my items came in BROKEN. I have since sent TWO emails to their corporate office and NO ONE has responded - not corporate, not the managers, not the staff.. I have evidence of all the conversations had and the empty promises, I have evidence of the condition in which my items arrived, and I have the emails that have yet to be responded. Not having those five boxes cost me THOUSANDS OF DOLLARS, all I requested was for them to be delivered to me and they even charged me an extra for that. Horrible AWFUL experience. read more

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If i could give a negative -100 stars I would. They dont take care of your boxes they double charge you for the delivery wich they dont give you a reciet and ask for it in cash. They break the stuf they pack and then tell you to sign a document like theybdeliver all the things but in reality is that they dont take resposability if you do the un boxing. This company is just scamming people with they delivery. I would never recomend them use other methodes or selll your stuf before trusting this garbage of a company. read more

TEEEERRRIIIBLEEE EXPERIENCE! THE WORST!!! I gave them my keyboard in impecable conditions and they delivered it with broken keys!!! They offered $50 for a $400 valued keyboard and that's after I told them our contract had warranty, because they said it didn't have any. Plus they said the delivery would take 4 weeks and it took almost three months!!! They don't want to respond for my keyboard. Please stay away from this place. It is a nightmare!!!! UPDATE: After Mr. Antonio replied to this review I sent an email following his indications and it wasn't responded. I called almost two weeks after talking to Genaro Rodríguez and forwarding the same email to Joan who didn't respond either. I talked to Michelle and basically what she said was that if I want my things taken cared of I have to pay more for it, since the warranty I had doesn't replace damaged items in the hands of the company. $50 is maximum they offer! Our contract didn't detailed anything about other warranties. Just beware, this place is a big NO. read more

La Rosa del Monte - Broken keys - Movers Near Me - Miami, Florida

Moved inside the US and get a good price and service. Will use them again if I need to. Thank you!

We got off to a great start, then got rocky, then ended well. Considering the many bad reviews they have, I figured I would leave a review of what was (in the end) a positive outcome. The Colombian fellow who goes for the initial quote is a charmer, all is rosy and you schedule pick up date and it all seems to run smoothly. Then comes the part where I struggled whether to leave 4/3 stars or less: based on the terrible reviews, I took the precaution of calling and confirming my pick up ONE WEEK EARLIER. All was good and we confirmed. I AGAIN took the precaution of calling to confirm day before the pick up... low and behold, they were going to cancel (I called! They didn't) because a truck broke down day before. So when was I going to find out? (Next morning as I waited for them) Were they going to reimburse my $250 elevator fee? (No) were they going to make up my day that I took off from work?(No) I could Not Believe them! I had a contract from like a month earlier! I called previous week, why would they do this! Do they really not care about the humans they are servicing? I can't take another day off... I'm MOVING! unbelievable. I had to negotiate that I was now taking less things, not all the furniture they had quoted originally, so the one truck could probably fit the stuff I was now taking along with another move... I had to beg for them to come on the scheduled date... it came down to the wire. In the end, they agreed to come only because I had barely any furniture now going and it was mostly boxes. They were there early, they were good with my things, I did transport a bed and a spin bike and everything made it to PR in good condition. They said 4-6 weeks, which was perfect for beginning of month, my rental, my arrival. Two weeks later I got a call that it had all arrived and needed to be delivered next day- oh dear, here we go again! The new issue: It was before first of the month (actually, day before thanksgiving so if I said no, I'd be forced to leave it there through holiday weekend) and they were going to charge for the storage until apartment was available on the first. Again, I lucked out that my landlord allowed the delivery a week earlier. I had to scramble to get family in PR to deal with the delivery way ahead of schedule. I have no qualms with the delivery itself - everything got there in perfect condition. So my takeaway: they suck at logistics; are inconsiderate as to the impact on us, the person who's moving, the fact that we are paying an elevator fee, remarking a day off, renting a new place, availability and the logistics of having to get people to receive the move when they are delivering so much time in advance to the window they provide... not their problem! The number they pulled on the actual pick up... that I found out they planned on cancelling when I called to just confirm the evening of day before! Even though I'd confirmed just the previous week! That I had to accommodate them so that they could do what they assured me they would do! I still feel the tension and knot in my stomach just thinking about it. But I'll at least give them the kudos for being good to my things and delivering every single item and nothing broke. Such are the times we live in and shitty service these companies provide that even what should be standard, we are surprised to actually get and feel compelled to compliment. SMH read more

I have used La Rosa del Monte (LRDM) 6 times and will be using them again next week. These ladies and gentlemen are true professionals. First of all they arrive by the time they offer you. The only time they had to reschedule me was because all drivers had C*VID, otherwise they are on time rain or shine. Second they take outmost care of you possessions including art and suggest where to save on packing and where to be more careful. They are not cheap but you get what you pay for. When you move (and I have done so dozens of times over my lifetime) things can happen and things can break but with LRDM I have had zero to minimum like maybe one cup. I have used them both for local and international moves. International takes usually more than we all hope, there is the element of customs and third parties which is beyond their control. A big shout out to Adriana and the Team of Eugenio and Felipe. They really went the extra mile to accommodate my moving needs. read more

The worst moving company ever. Lairs and scammers. They destroyed all my things even though I pay for insurance. Then day said that I only had insurance for the mattress. After I saw all my things destroyed. Don't be fool by the reviews. I'm pretty sure they ask their own people to write it. This people are not professional. read more

I wish I could give this company a zero star but Yelp won't take it. Dishonest sales people. Actual movers are thieves. I have 2 bad experiences with RDM. In 2008, they moved me from PR to Houston and the movers stole by Apple electronics. In 2019, they scammed my mother by accepting a credit card for down payment at time of pickup and then refused to accept the same card in order to schedule the delivery. Patricia Bonilla never told us verbally or in writing that the delivery was cash only for payment. I called the offices and spoke to 4 different people who either refuse to give their name over the phone or simply don't care to help or resolve any client grievances. Exceptionally bad service. Do not recommend to anyone, not even evil people. read more

Can't believe this Boriquamobile makeshift moving company still exists. These cretins quoted us one price then when they were about to deliver suddenly change the price and held our belongings ransom until we paid an extra $600. Do yourself a favor and stay away do your due diligence and look for a reputable moving company not these islander scumbags!! read more

I also wish I could give this crappy company a zero, so many promises and everything was a huge fraud in every way possible. I even read the bad reviews first and I let them know, but they said that it was all made up to ruin their reputation..... Wow, my pictures speak for themselves, they said they were going to be extremely careful with my China, (BOXES were identified as so) and I'm sure no one knew how to read, ufffff, I could keep going on and on, but not worth my valuable time anymore.... read more

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My parents used this company to move from Florida to Texas. The parents do not speak English and they don't use Yelp either. The only way anyone can fall in the trap of hiring this awful scheme. It's been 4 weeks since they promptly picked up my parents entire home but obviously they still have no idea where everything is or when it will arrive. Obviously this review will not help anyone because they are not scamming people who use Yelp. They scam those who don't know better. NO USE ESTA EMPRESA read more

Ridiculous Extremely incompetent. They scheduled us for pick up and the day of it, they hadn't called by 1:30pm so we called and they said their truck broke down and wouldn't make it. they couldn't even rent a truck to get our moving the next day. They said we had to wait another week. I have a newborn child and my life packed up. Not even a utensil to cook I have available, no car, and not even enough diapers On me for a week. They did not care. read more

Maybe has your employees explained about the port closure prior to setting up my shipment I would have felt better about than you just taking my money and saying it would be 2-5 weeks. Remember I'm the customer who doesn't ship items like this all the time and you as the business owner need to offer explanations if things are not done the way it was promised to us. I shipped my items at the beginning of August when the pandemic had already been happening for 5 months so don't tell me your employees didn't know about the backlog and closure. read more

After picking up my grandmother's furniture to bring to me in Atlanta, I received a call that they were in our neighborhood but unable to deliver our furniture to our home because their truck was unable to make one of the turns in the neighborhood. They were approximately 1/3 of a mile away from our house and there is nothing wrong with making this turn. Large trucks make it all the time. Furthermore, there is another route to go in order to avoid this turn but they told us they "didnt have time." Frantically, my husband drove in his card to find them and guide them, but they were not interested in anything other than unloading our furniture on the street or "a pickup truck." It was a dark rainy night 1/3 mile from our house. In a panic, we had to have a neighbor with a pick up truck come out to meet us and the minute these movers saw him coming, they immediately starting unloading all of our heavy boxes into the pick up truck and peeled off, leaving us to fend for ourselves. Our much older neighbor then had to help us carry all of the boxes from our driveway into our home on a dark and rainy night. Picking up one of the boxes, we realized that the glass top table of a coffee table was completely shattered. It had not been properly wrapped and the box was not properly taped so glass shards were sticking out of the box, cutting both myself as well as my husband when we picked it up in the dark. The table is completely ruined and there were shards of glass all over our neighbor's truck. The whole thing was a disaster in every way. They did not care about any of this and gave us $50 for our troubles since we had not bought their high insurance package. Read more at: https://www.mymovingreviews.com/write-a-review/step-1 read more

Absolutely Horrible! These people were suppose to pick up my things on the 14th of December, but they never showed up! I got a phone call at the end of the day stating that they had an emergency inspection for the truck and that they couldn't make it!! My apartment lease ended the next day and I was assured they would be there at 9am and I asked my building for more move out time and I reserved the only elevator again for a 9am move out. I got a call at 10am stating that there was traffic on i95 and that he didnt know if he was going to make it! After a lot of arguing with him and his office (who took his side again, I think they're related to the owners), the man showed up with his son at the end of the day. I had a king tempurpedic mattress that I asked them to crate and they refused. They wrapped it in paper and then created a thin box around it. My bed just arrived to my home in Puerto Rico and it is completely destroyed because of the way they wrapped it. I have moved this bed with Rosa del monte from PR 3 times and it always gets to the states perfectly! Now I have to fight for them to pay me for a new bed and I will take this to court if need be. That bed was extremely expensive and I will not let them get away with it. The BBB is my next call. Stay away! read more

La Rosa del Monte - A tempurpedic bed must be moved horizontally and They bent it in half! Note the bed in the moving truck.Tempurpedic said it is irreparable! - Movers Near Me - Miami, Florida

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This was by far the worst experience with a company I have ever had in my life. I was completely taken advantage of from the beginning. I had a short move from Miami to Atlanta and it took over a month for my things to arrive. They changed the pick up date one day before it was scheduled which was very inconvenient. I was charged for something new every single time I contacted them. The employees were rude on the phone often talking over me and not letting me finish sentences. They bulk up many orders in a giant truck so when it arrived it did not fit in the building. Their solution to this problem was to make me rent a Uhaul on top of all the extra charges I received. They refused to help me bring the items upstairs after that and many of my belongings were broken including a very time consuming piece of artwork I made that I spent a lot of money to get extra bubble wrapped. Bottom line is, they do not care about their clients and will use your belongings as a way to get every penny they can squeeze out of you. Do not trust this company. read more

After contacting Mr. Rodriguez, I was informed that the new delivery date was August 15th. Today, August 14th, they called to give me another pitiful excuse of why they will not be able to deliver this week. It's taken them two months to deliver a moving shipment from Florida to Missouri. Yet no one takes responsibility or offer any type of compensation. Save yourself the headache and go read their reviews on BBB. read more

I have called both offices in Orlando as well as the Bronx twice today regarding my belongings that were picked up on November 25th. My husband and I were told it would take 2-3 weeks for our stuff to arrive. A supervisor told me 3-4 weeks. It is now January 4th and not only is our stuff not here but no one can give any update as to WHERE it is. I did not want to take legal action regarding the valuables with our belongings including my infant son's seizure medication but NO ONE can give me any idea as to what state my stuff is in other than it being "in transit." read more

If you can avoid this company do, they lost some of my packages moving from NY to Miami and they don't care. They have the worst customer service and no one have an answer for 2 months already. So sorry I chose them over the others. No good at all. 0 rating for them. read more

Recently used this company to move. The guys were professional very nice. Because of elevator problems in my building the job ran over the estimated quoted amount. I would still recommend the workers I had. read more

This company SUCK! Dont use this company, they do not care about your stuff and will not keep their word. We talk about picking my stuff on a specific date but never showed up. I had to pay a full month on a storage unit because this company LRDM never did what they said they where going to do, wen we call them they said that they had to wait until more costumers requiere their services around my area so they could come and get my stuff WTF!!! We already had talked about where i was at and the day i needed my things gone. I was already in another state and had to call a friend so he could help me and pay for the storage unit since they would not take payment over the phone. NEVER AGAIN I WILL HIRE THIS COMPANY. read more

I would not recommend this company if they offered to move my stuff for free moved from Brooklyn to Florida we moved august 13 said it would take 10-15 business days September 19th get a delivery only half of our furniture comes we ask we're is the rest it got mixed up never a manager is available here it is September 22nd still don't have all our furniture and still don't have any more answers Idk how do these people are in business. Please I'm telling you please don't use this company read more

This company is a SET UP for a SCAM! Do not spent a cent on your money, DO NOT. Starting with their policies which where totally false, spoke with a man named Rodney who told me to pay a the most overprized guarantee policy just in case. However the guarantee i spent in, was a total waste of money because when the boxes came in many valueble pieces were destroyed. I've been trying to contact them various times, but yet again I go straight on hold, or even worst, voicemail. This should me consider even ilegal to be scamming people so lightly, if a company guarantees moving your furniture safetly then they should at least pay for the damages of the moving goes wrong ( like mine did), instead they offer me $150 to repay all the damages that will never sum up $150. This company is a joke, thats why i invite all those who like me, have been scam, to recollect receipts are persue legal actions. read more

STAY AWAY FROM THIS OFFICE THE COMPANY IS GOOD JUST NOT THIS LOCATION !!!!!! HAVE TO GIVE IT A STAR BECAUSE IT NEEDED IN ORDER TO LEAVE THE REVIEW IT DOESN'T EVEN DESERVE THE ONE STAR ‍ Where do i start , first thing its a SHAME THAT SUCH A REPUTABLE MOVING COMPANY allows this office to remain open , they are in seriously need of new office management i was told that the the manager of that location is the son of the founder and i was horrified by knowing that this office runs the way it does , the customer service from answering the phones to the delivery techs not all of them but more than one its a problem , when you call they take a message they are able to give you information on when it will be delivered the manifest got there about 2 weeks ago and still now delivery date , they give you an general email to inquire information an email that was never returned. not doubting the company had great experience with the NY office more than 10 years ago and the Miami office has bad reviews and for a reason . read more

This company is a SCAM! Do not let them rob you of your money, they have the absolute worst customer service and treat you with such disrespect when you call to ask them about everything they ruined, if they even bother to pick up the phone that is. ALL they do is send you back and forth, no one is in charge apparently and you just have to call every single office and pray someone picks up and has some knowledge and respect to speak to you. They damaged all of my items and lost my boxes and don't even have the decency to speak to me OR to repay me from an insurance I purchased to protect myself from this type of thing, they are the worst. NO USEN ESTÁ COMPAÑÍA, SE VAN ARREPENTIR. Gave one star because that's the lowest it can go but they deserve to go out of business, I am in shock at how this company works. read more

DO NOT USE THIS COMPANY!!! Do yourself a favor. To start with on moving day they were supposed to arrive in the morning but did not get to our building until 4PM. Because of this they didn't finish until very late and our building fined us $200. They didn't care even though it was their fault that they were 6 hours late. They didn't provide a contract - we signed the papers that showed the boxes and the items that were packed but no contract to show for it. Upon delivery, they presented a contract that we had NEVER seen or signed. They told us that we had to pay an extra $250 on delivery for interest and some other bogus charges. When I tried to fight it, they refused to deliver our stuff. Finally, they broke one of my favorite items and I have no recourse. They insisted that they didn't break it. They aren't trustworthy at all. Sooo disappointed! read more

This company moved my furniture from P.R. to Orlando Fl. and was sitting in the warehouse for a month before I starting making calls, and finally they delivered . We have a few items missing,also send several email and call many times and they won't return the calls or the email. I had a good condition hand car and they switch it for an old broken down one. I won't recommend this company not even to my worst enemy . read more

As a veteran who's moved a lot and used many different moving companies, this is a nightmare! I chased them for 3 days in order for them to give me a quote. While I shopped around and called them back to finalize the move, it took me 5 days for them to call me back with a different quote. I accepted since they did have a better price. We agreed on moving on a Friday. I'm sitting around waiting on them on Friday, frightened because my storage closes at 6pm. I call and ask for the manager and they claim he'd be in 45 minutes. I called 40 minutes later, CLOSED. Am supposed to leave the area on Monday and now I have 2 days to move my furniture. WORST NIGHTMARE MOVING COMPANY!!! read more

I hired la rosa del monte to move my belongings from poughkeepsie, ny, to ocala florida, and i was asked by them to buy a 175.00 insurance to cover whatever, they won't cover, so i went ahead and bough it. when the made the delivery, one of the things they packed was broken, and after they left,, we started to unpack the rest of the boxes, and found out, that there was no a box, that didn't have one or two things broken, I called them, and told them about, and I was told, that they weren't responsible for what have happened. I will advice any one that is going to move, not to hire la rosa del monte, they are a very bad company to deal with, they are vey irresponsible and deshonest people to do buisness with. read more

Worst Company. They picked up my stuff in Puerto Rico to deliver to VA over 2 months ago and haven't heard a thing about it and no one will contact me from the company. My husband and I are moving across the country at the end of the month and having our stuff picked up on Dec 11. Are they going to ship our stuff out to Oregon on their dime since they were late? Of course not. They left me with no tracking number and didn't put any of my contact information into their system. Enjoy all my belongings Rosa del monte, because I'm sure I'll never see them again. read more

If you want to receive your items broken, go ahead and use them. I really don't know how these people are in business. And don't think you'll get reimbursed for any damages either. Stay far away and find a reputable company, for this is not it. read more

Beware with this company I used them To move from AGUADILLA Puerto Rico to Florida and nine months later I am still finding items that I am missing like women's clothing Bluetooth speakers and even garbage cans I will not recommend this company ever I hope this help somebody out read more

Worst shipping company. I was quoted for a certain price to move my items from Dominican Republic to Miami, and once my items arrived in Miami, they raised the price and told me to either to pay up or have my items confiscated by them. To everyone considering this company, dont use them. Find other ways to ship your belongings. These are dishonest, unprofessional and hard people to deal with. read more

Bad service paid insurance and they never paid claim on broken furniture. Very bad service from PR, Miami and New Yorl. Carlos Figueroa is not responsible, very bad people. Pay more for better service it will be worth it. read more

DO NOT USE THIS COMPANY!!!!! I moved from Florida to ny they came on time to do the pick up and told me it would take two weeks for my furniture to get to my new home. 2 weeks go by now going on 3 I call they don't know where my things are located. They tell me they will call me back that never happens. Basically I had to chase them for 2 months to finally get a bs call that they called the wrong number in which they said was on the receipt so I thought ok understandable but........ When I look at my copy of the receipt guess what??? It was my number indeed they lie and bs you over and over. I finally got my furniture 2 months later and thank god nothing was broken. The customer service was the worst I ever experienced. I would never use or recommend this awful company to anyone. I posted a review on their site and now on here to help others not make the chose I made. BIG MISTAKE!!!! I don't even want to give them a star but it won't post otherwise. read more

This has been the worst nightmare hiring this company. First, they canceled the appointment three times to pick up my belongings. They told me that it would take 1 to 2 months to be delivered from Deerfield Beach to New York. After two months, I decided to contact them. First, the company in Miami said that it was on the way to New York. I called the company in New York, they said that they did not have a recollection of my merchandise being sent to New York. After a week of waiting, I called them back and the same story. The company in Miami told me one thing, and the one in the Bronx told another thing: (is on the way, they are trying to locate it, and a lot of more excuses). In November I called them and I was told that my boxes were lost and needed my mailbox to file a complaint. After putting me on hold for two hours, they hang up the phone. I have been calling them requesting for my things but always excuses. On December 28th I got a phone call from a woman from Puerto Rico and according to her, they are still trying to find my belongings. I've been trying to to call them almost every day this week and is always excuses......wait, we are trying to locate your merchandise. How long do I have to wait to get my things back. Are they making excuses to kill time to avoid paying for my things? Be aware of this company they are scammers and I don't understand what the Bureau business don't close this company with so many complaints. What are they waiting for? Shame on both of you especially Rosas del Monte or I could called Rosas del "Robo". read more