Shipped our car from Honolulu to Maryland. It took about 3 weeks & 3 days to get here. We paid for port to door, enclosed. Made shipping arrangements through phone with Alex Duran. We tried to ship our car on the 24th, but wasn't able to get the lien holder permission letter in time, since or car wasn't paid off yet, we don't have the title yet, so you'll need a Lien Permission letter/authorization. I was worried that Thanksgiving day and that Friday, Matson would possibly be closed, Alex said no worries and that we could drop our car to the Matson port anywhere from Nov 24th- Nov 30th. We flew out on Nov 30th, so we were worried if we would have enough time to bring our car to the Matson port for shipment. The Matson port is located at Sand Island in Honolulu. We ended up able to get our Lien Permission letter by the 25th and we were able to ship our car on Nov 25th. It was super easy, but only one person (need to wear your mask) is allowed in the Honolulu Matson office to do paperwork to drop off the car. Fast forward to today! We just got our car today in Maryland! It was enclosed and our car looked like the day we dropped it off, clean and unblemished. We did pay extra for enclosed, otherwise shipping your car from Hawaii to the mainland, it will only be enclosed in a shipping container from Hawaii to their pick up port in the West Coast, ours was LA. If you don't specify enclosed for throughout your auto transport, I believe from the West Coast port to your final destination, they will drive it in an "OPEN" Auto Transport carrier which is "unenclosed." I wouldn't have minded "open" auto transport IF we were shipping our car in the spring or summer time, but we moved during winter time here from Hawaii to Maryland, so I was worried about our car being exposed to the elements that winter time will bring, hail/snow/etc. It was worth it getting enclosed, our car arrived clean & unblemished. The auto transport truck drivers were super nice, too. TIPS & INFO from my experience; 1) PAYMENTS: you will make 3 payments through the time you make arrangements for your car to be transported to when you receive your car. First payment, when you book with Coastal Auto, they will take partial payment then, we paid with credit card. Second, you will pay another partial payment at time you drop off your car to the port to ship off, also paid with credit card, and thirdly, you will pay the Auto Transport carrier driver! They will ask you to pay the Auto Transport carrier driver in cash, cashiers check, or money order, but you can also pay credit card, but you have to contact Coastal Auto and they will take your payment by emailing you a DocuSign to make your payment online. We completely the payment the day before our car was to be delivered, and we had no problems at pick up. 2) PORT TO DOOR: we are military and we wanted to have them deliver our car to our address, but the auto carrier driver will inform you that they will be arriving with the enclosed carrier and they need space to maneuver, so instead of them delivering to our address which is on a military installation, we were able to quickly communicate with the truck driver and ended up meeting at a location near the military base, which was in a parking lot of a mall nearby which was clear and open. Throughout the process when they were ready to deliver, they communicated often through text or a call to inform/update you. We were able to pick up our car today, it is in pristine & clean condition as the day we dropped it off to port. The driver & assistant were super courteous and nice, and they were wearing their mask at all times. Since we paid Coastal Auto online yesterday, we just had to sign off some paperwork with the driver and off we go! 3) PAPER WORK: IF car is paid off, you will need your Title along with your car registration to show to Matson, IF your car is not paid off, if you're still making payments on a car loan for your vehicle, you will need a LIEN HOLDER PERMISSION LETTER from your loan company, ours was from Honda Financial, and you will have to call your INSURANCE company to update your car insurance to cover the estimated time your car will be in transport, you will have to give them a window/timeframe of how long it will take to arrive to final destination. You need to make sure your auto insurance will cover your car (if it's on an auto loan) during the time of auto transport. 4) CAR CONDITION: car needs to be thoroughly cleaned inside & outside and personal items must be taken out before shipping. Gas tank needs to be 1/4 full. 5) TIME DIFFERENCE: I think Coastal Auto is based out of Florida, so just keep that in mind when contacting them on the phone during their office hours. I communicated with Alex Duran, he was very responsive throughout the process. 6) MILITARY DISCOUNT: they offer Military discount! You just need to ask about it when you book with them. Would recommend this company to my family & friends. read more

Gerson with Coastal Auto Shipping is absolutely amazing! He made everything so stress free and easy. He coordinated every aspect of my vehicles. We shipped one vehicle from Las Vegas to Honolulu two weeks before our move. Then my suv two months later. If we ever move back, they are my go to. I have recommended him to all my friends and family and on every social media platform! You won't go wrong with them! Thanks Gerson! read more

Had my car shipped to Hawaii. Gerson Fernandez is the man! He answered all my questions. Didn't pressure sale me into using his business. After reading all the great reviews and the quote was lower than most auto shippers, I decided to go with Coastal Auto Shipping. It was my first time handling such a big move by myself and he helped me through the whole process even when questions I asked may have sounded repetitive. He was patient and a pleasant person to work with. To the day, I signed up and the day I dropped my car off at the port in Oakland. Coastal Auto Shipping was with me throughout the process. Car was shipped by Matson to Hawaii and arrived with no issues. Oh it also arrived earlier than it's ETA! I would highly recommend using Coastal Auto Shipping! read more

I did research before shipping my car from Hawaii to Washington. I selected Coastal Auto Shipping and I couldn't have been happier. Alex Duran was very responsive and the quote he gave was very competitive. I was booked for a port to door shipment and everything went smoothly. My car arrived without issue and I would highly recommend this company to anyone looking to ship their vehicle. read more

Edit: Still have not heard anything back from a "representative" ‍ Shipped a vehicle from the mainland to Hawaii. Was told to charge my car to 100% but once it reached the port in LB was told that they could not take my car in due to the percentage being too high. I had to run my ac all day and night to get it down to the needed % which was not only a waste but wear and tear on my car as well. Communication could've been so much better. I also may have forgotten to remove items under my trunk area which is now missing and they only left a note and never once reached out to me about it. It would be great to get my stuff back (which was mostly shoes) I'd even pay for the shipping, but no one even notified me that they were removing anything from my car. Only thing that was great was the time in which I received my vehicle in Hawaii, which was pretty quick. Most likely will not be using this company next time, rather just go straight through Matson or Pasha. read more

I shipped my car from Northern California to Maui. I had an excellent experience every set of The way with them. Frank responded to every question quickly and efficiently. Good company for shipping a car! read more

I had a vehicle shipped from Hawaii to North Carolina. I had to leave Hawaii early to tend to a family emergency. Richard Garcia handled my transaction all over the phone and went out of his way to accommodate my circumstance. Customer service, care and concern personified! He responded to my inquiries very quickly (unlike one shipping company that put me on hold for almost an hour...). My vehicle arrived three days sooner than expected. Please do yourself a favor and reach out to Coastal Auto Shipping to transport your vehicles. They will go above and beyond to take care of you. Thank you again Coastal Auto Shipping and thank you Rich! read more

Shipped 2 cars from Hawaii to Florida. It was not a good experience at all. Bad communication and follow up from the company and the cars were late and arrived damaged. To top it off, they sent someone who spoke zero English to drop off the vehicles and the guy got aggresive with us to the point where we thought we were going to have to call the police. It was truly insane, I have never had to deal with such terrible customer service in my entire life, then we had to pay him a ton of cash for my damaged car with no resolution as of yet. It is expensive to ship cars, choose someone else who will treat you well and care about what happens to your vehicle when having to spend that kind of money. read more

I was worried about shipping my SUV from Maryland to Honolulu but Coastal Auto was amazing! They got back to me about every question quickly and kept me up to date as my car was moved. Not only do they have great customer service, but my car was in Hawaii in about two weeks, which is super fast! I highly recommend them! read more

---updated review--- I have updated my review from 1 to 4 stars because Alex has really stepped up and made things right. Hopefully this experience will be a learning experience for them. ---original review--- I sent my Honda Pilot from Arizona to Puerto Rico The communication from the start has been terrible. I have had to call them and leave voicemails multiple times to get status updates. My father in law just got a hold of the shipping company and they just told him that if he doesn't pick it up tomorrow, he will be fined for having not picked it up after so many days. This is unacceptable. We were never informed that it even arrived. read more

Highly recommended - I shipped my car from Honolulu to Maryland in August 2017. My car arrived a week early and in great shape. Alex Duran was patient and provided more competitive pricing than Hawaii Car Transport and Transport Hawaii. I also recommend Coastal Auto Shipping since they take door-to-door responsibility for your vehicle thus avoiding any finger-pointing between the shipping company and long haul trucking company if there are any issues. A few pointers: 1) Use the Matson phone app to track when your vehicle hits the ground in California, and call Coastal to get a delivery ETA. They work with a network of auto shippers and will make sure you get connected with your truck driver. 2) You will have to pay the driver with cash, money order or cashier's check. PLAN ACCORDINGLY. You can get a money order from the post office for less than $2, but not on a Sunday. 3) If the driver cannot access the final destination (cough, military post), find a reasonable compromise such as a Walmart or Costco parking lot. The driver will require room to maneuver a large 40'+ auto transport rig and offload. 4) Be on time! The driver has a day full of deliveries scheduled and will have to reshuffle vehicles on his carrier if you are a no show appointment. You will have to trek out to some storage lot a few days later AND pay extra to get your vehicle - which you will deserve for the extra work and wait time you caused everyone else on the scheduled delivery day. 5) Inspect your car carefully and note any issues on the Bill of Lading *before* you sign. Your signature equals acceptance and contract closure. Finally, if your car arrived on time and in good shape, tip the driver :) read more

Booked the shipment with Richard and once I paid the booking fee I got radio silence. These guys only work to get their brokers fee and then won't do the rest of their job. Super unprofessional and terrible at trying to help connect with drivers that are coming to pick up your car. Their excuse is "that's not their job". They're rude, unprofessional and lazy. My car arrived in perfect condition though but that's due to the third party shipping company that picked up the bid. The company was Affordable Auto Shipping and their service was great, I'd try and work directly with them if you could. Id look elsewhere than book with these jokes. - since I can't respond to the business owners comment, you think I'd actually use my real name so you guys could come after me? Noooooo thanks ahah. Take your scams elsewhere. read more

This is the best car shipment company out there. I had to deal with fraud, and my car being stolen before finding Alex who helped me deal with that and get a refund from matson. He provided me lots of free time and help in assisting me to resolve this. He truly is a one of a kind guy, who is here to help his customers, by having an impeccable character and doing the right thing ( you dont find people like this now a days very easily ). There rates are cheap, and they are very experienced, quick, and effective and shipping your car safely. Trust me, you dont want to get screwed over from a poor company, this shipping company is legit- the only one I would trust in shipping a car anywhere! Honestly, I wonder how they have any poor reviews- there communication with me was the best, they always called back right away at all hours!! read more

First off let me say that for every bad review there are 100 good ones for every company. I've shipped 2 vehicles with this company. I live in Hawaii and shipped my first truck from California and my second from Florida. Luis is the agent that i dealt with. He's knowledgeable and very customer service oriented. 1st truck FLAWLESS transaction. 2nd truck here's where it gets messy, (NOT COASTAL AUTO's FAULT) heres the low down. So i book my second truck through Luis and this company, My truck was picked up by the transporter who failed to give me any type of inspection or paperwork, so i have pictures and videos taken at pick up showing no damages to my vehicle. I received my truck timely and i was shocked at the speed of delivery. Then i picked up my truck from the docks, only to find significant damages. I reached out to Luis who walked me through the process to file a claim. The insurance company sent an appraiser and approved my claim, but there was a 2500 dollar deductible that was the responsibility of the transporter. So i got the balance from the insurance company and was told that i would have to reach out to the transporter Cross Country Carriers Corp and they ignored me and pretended not to speak english. If i could find them on Yelp i'd tell the world not to use them. So i reached out to Luis for help which he had no luck, so i felt stuck with no options. Then i received a call from Coastal Auto Shipping, and they wanted information on my situation, within 15 minutes, Coastal Auto Shipping stepped in and paid the deductible. Class act company and I WILL USE THEM FOR ALL MY FUTURE SHIPPING NEEDS. My friends and family will all turn to these guys! As for the negative reviews, it's impossible to satisfy everyone but these guys have hit a grand slam with me!!! Thanks guys, care package of Hawaii goodies is on it's way!!! Aloha!! read more

Amazing service, Luis helped us with our questions and concerns about shipping our car from Miami to Colorado. The driver they found us was a beast and got our car to us much earlier than expected. Luis even waited for us when we dropped off our car in Friday rush hour traffic. Will definitely recommend, and the price quoted was very reasonable. read more

I moved both of our cars from Hawai'i to Miami with this company. I worked with Gerson who offered incredible service and was always available when needed to answer any questions I had. Both cars arrived in perfect conditions and everything went very smooth. I would definitely recommend this company to anyone looking to get their autos shipped. Great company and service! read more

used them again! my car was transported from hawaii back to san diego with no problems. answered my calls, quick service and the guys dropping my car off were super nice and accommodating.. easy breezy. thank you so much! read more

My car was picked up at my house, transported by truck to Long beach and then by ship to Maui. I was always kept informed of the process getting my car to Hawaii by Luis. He handled all of the details. He was very professional and knowledgable. The price was very reasonable. My car arrived a week early, which was nice. I highly recommend Coastal Auto Shipping and will use them again. read more

AVOID! Scammers, no communication, shady business practices. Shipped my car from Honolulu Hawaii to Charleston South Carolina and everything seemed ok at first, but quickly went bad. Booking was easy, I was explained the total would be broken into 3 separate payments for which I could use my card. Fast forward to the day of drop off, easy peasy, it's sent on its way. But after that there is ZERO way to track the status of your vehicle and the communication is so poor. I finally get told hey your car is in transit and can be picked up in a few days, driver will contact you. The driver calls and I can hardly understand him. But he tells me to meet the next day with $1000 cash...uhm, what? Yes, I was aware I needed to pay upon pick up but I was exclusively told by the manager that my card could be used for all 3 payments. I didn't have access to a grand cash. So I call the manager up and explain and he gets super short with me and treats me like I'm a scumbag, "you knew you had to pay, what's the problem?!" UH NO. I'm paying, just not with cash & if that's an issue you need to tell people beforehand! I couldn't even believe how rude this guy was, and how unprofessional the driver was. I almost wasn't able to get my car because they refused my payment, but thankfully last second I grabbed my car. I hated this experience, I hate that I have this trash company even a penny of my money. read more

Had a car shipped to Hawaii and Jeffrey from Coastal Auto Shipping made it a very good experience. Very professional. I'm going to recommend to everyone I know. Not only was it the most convenient and customer friendly but it was also the best deal I could find online. Five stars for Jeffrey and Coastal Auto Shipping. read more

I have used them twice now....once from Hawaii to California and a year later from California to North Carolina. Both experiences were top notch. The customer service was hands down the best. Drivers were on time and fast. My car was delivered in perfect condition. They may be slightly higher then some ($100+), however there is no price for peace of mind. I highly recommend them! read more

So I called coastal auto shipping and spoke with Gerson like everyone else here. We connected on the fact that I moved my car from Florida (diff company) where the company is based, I was looking to relocate again. He quoted me a price and then did the "but since you're blah blah blah" and took a little bit off the price. I told him I would shop around a bit more, he called back later to find out if I had any better prices, which I did, he decided to drop the price again saying he realized the car is small and it wouldn't take up too much space. Again, I just went along with the salesman pitch because I'm sure he knew the size of the car already since he's been in the business so long. Anyway I decided to go along with the company because I admired his dedication. I told him I was going to have my uncle take care of the payment because I wanted it to be one less thing I had to pay for. So he goes ahead and makes a booking with matson "to save a spot." My uncle takes a couple of days to send in his payment information but he finally does. The day comes to drop off my car and the lady tells me I owe $870.00. When I questioned Gerson on why the payment wasn't already taken care of with my uncles information, his response was " I'm pretty sure I told you there would be 3 separate payments." I ended up paying $870 out of my pocket when the whole entire point of waiting on my uncles payment information was BECAUSE I DID NOT WANT TO PAY. I'm 100% positive he could have paid for the port payment online. I did not have to do this when I shipped my car to Hawaii. So next, I tell him the car is scheduled to arrive in Cali on the 12th and asked will it still actually make it to Dallas like we originally anticipated. He said yes that would still be the plan it should arrive the same day I land, the 14th, it sounded pretty impossible but I just went with it. Soooo the 13th comes along and I get a call from Gerson who tells me, because Matson was late to the port by a day now my delivery was behind by two days. Now logically, by his earlier calculation how does one day late to the port equal to two days late delivery. Two days later come and I call the driver personally who tells me I have to wait another two days -_- now I must hold my breath and hope he actually does since I start work on that day. UPDATE: after this review, magically the driver contacts me and says he'll be on his way in an hour and I have to pay $400 at delivery so once again I'm perplexed. I speak with Alex, the manager of Coastal Auto Shipping. He explains to me the reason behind not having this payment taken care of is because they would need a credit card authorization form in order to take care of that payment. Something I would think would have been explained since day 1 when I uttered the words of my uncle taking care of the payment for me. He tried offering to have that credit card authorization done right away so I wouldn't have to worry about it but I refused because I knew it would be a hassle getting in touch with my uncle again. He also explained to me that the payment couldn't have been done online only over the phone and only worth authorization. Went online and saw that indeed it could have been done online. So yeah, mission save money Failed. Oh and thank you Alex for trying to fix things, my situation is unusual I'm sure but could have definitely been handled differently. read more

This entire process is frustrating, annoying, and downright dreadful. Like paying my taxes, or doing anything at the East LA DMV, halfway through the process i just want to slam my head through a plate glass window. Louis, made this entire process so much easier. If it wasn't for him i would have just given up and sold my car in Maui. The process is NOT the fault of Coastal Auto Shipping, it's just the way it is from the government. Can not thank you all enough for the AMAZING customer service. If I have to go through this again, I will most certainly use CAS (and ask for Louis directly because he's just the best of the best). read more

I feel like most reviews posted online are usually the bad ones. So here's some positive! We booked Coastal to ship our second car from Colorado to Hawaii for our PCS move. From start to finish, they have been INCREDIBLE! They were the cheapest quote we got, too. Alex has been the one helping me out. I had a million questions and he answered them all. They're based out of south Florida and he was on the phone with me when it was 10:00pm their time. I'm just so happy. If you're shipping your car to or from the island, I HIGHLY recommend giving them a call! read more

Gerson is the man. I shipped a car from Oregon and through his expertise and experience I had a smooth transaction. He kept me informed throughout the entire process and answered all my questions in a timely manner. He was very professional and accommodating. read more

I moved to California from Hawaii, and the cost of shipping cars is insane. Luckily came across this company who saved me $300 to ship my car who are contracted with Matson. Not only was the price amazing, but the customer service was also top notch. Gerson, was of so much help and responds immediately with any questions or concerns. My car won't be here for another week but its never too soon to place in a great review. Mahalo Gerson and Coastal Auto Shipping for assisting me with my move. read more

Did tons of research before shipping my brand new car from the mainland to Hawaii. Extremely happy I chose this company as my broker to ship my car all the way from Virginia. They contracted Ace Auto Trans INC who also did a flawless job. 0 problems! Entire team was friendly and prompt/thorough with questions. Car was picked up on estimated date, and delivered a day early! Car arrived in PERFECT condition. I would definitely use them again! Thanks guys! read more

If you need to ship your car to Hawaii, don't do it. Coastal Auto Shipping advertises that they are the number one provider of Hawaii car shipping. I shipped a car with them from New York to Hawaii. They were great to deal with, Alex my agent was great. The cost was more than other companies but I thought I was getting a superior service. I shipped my father's car to my son in Hawaii. When I was cleaning out the car, I found my dad's old pair of Ray Ban Aviator sun glasses. I had such fond memories of my dad wearing them and looking so cool. I hide them in the car and thought they would make a great present for my son, he would love wearing his grandfather's sunglasses. When he picked up the car, it looked like someone ransacked the car.. Papers were in the back seat and in the glove compartment next to the steering well, the felt at the bottom was ripped out. That was were I hid the glasses., under the felt. There were little bottles of touch up paint in there as well and one was broken open. This was not a luxury car, this is a 2003 Lexus with 80,000 miles on it. When my son called me to tell me the car was a mess and the glasses are gone, I was so sad. I also felt so sick that someone would ransack an old car and steal from us. The glasses were hidden, they had to look hard. When you opened the cover compartment, it looked like nothing was in there. The car was also messy with papers in the back seat (they were not there when I left the car). I called Alex, our agent, he was upset and kind but there is really nothing he could do. The glasses are gone. So here is the moral of the story...don't leave ANYTHING in the car (hidden or not) and now I will NEVER ship a car again, and don't ship cars to Hawaii. Sell it and get a new car. This is a bad business with bad people that transport our cars. read more

We recently moved from the east to the west coast and shipped one of our cars. Our contact, Alek, was helpful throughout the process. The price was not the cheapest we got. However, our daughter had previously shipped a car from Boston to Hawaii with Coastal Auto Shipping and had a good experience so we chose a known entity over saving a couple of hundred dollars. The car arrived within the arrival window. There was a little weirdness with the driver when he called. He wanted us to drive 30+ miles pretty late at night to meet him him so he could turn around and go see family. Since we had paid extra to have the car delivered to our address, we said no. He quickly acquiesced but still wanted to make delivery that night. It was close to 11 when he pulled his large, noisy truck into the quiet cul-de-sac. Fortunately, he was able to unload the car quickly and, aside from the expected dust/dirt accumulation, it was in perfect shape. Items that we had left in the car were all there. The driver was nice in spite of not getting his way re the drop off. I will use Coastal Auto Shipping again if we ever have to ship a vehicle. I recommend them! read more

So this company had over 2 1/2 weeks to ship my car from PA to MS and could not get it accomplished. The worst part was the communication. They said they would be there and no one showed up without even a phone call and when we tried to call, no one answered. This happened so many times and eventually we had to cancel the order and had to have my mom drive down my car for me. Would not recommend using this company as they are unreliable and the communication is terrible. read more

As long as you don't expect amazing customer service, they will do! They got the car 1,200 miles for me in two days and in once piece for a reasonable price. Can't complain! read more

Awsome Company ! A big THANK YOU to Gerson Fernandez for making this move from New York to Miami so easy and worry free, Gerson educated me in 5 min. on how this whole shipping thing works, Picked up my car on time and delivered on time , just like he said. Gerson , and Coastal Auto Shipping will be referred to all my military friends. Believe that. My 2009 toyota camry thanks you too read more

Gerson is the man! I was worried about the whole process and Gerson was patient, professional and paid close attention to detail. I was able to get my 1994 Buick Roadmaster Wagon shipped from Hayward, CA to Hermiston, OR without any issues. I gave them very little notice and they were able to ship my vehicle within 24 hours. The driver was friendly and on time. The car was on the road for 48 hours or less and delivered on time without any problems whatsoever. The cost was hundreds of dollars less than Coastal's competitors. I can say without a doubt that this company is completely trustworthy. I will definitely do business with this company again! read more

Both the shipment consultant/broker & driver were extremely professional. The whole process was very prompt. No intimidation factor while scheduling the shipment of my car; Mr. Fernandez was genuinely attentive to my needs as a consumer. The company also made sure my whole experience was very pleasant from time of setting the appointment, during shipping & after delivery. Car arrived safety! read more

Everything went well and Gerson was always in communication with me. It is unfortunate that the lack of reliability with dates is very stressful although I do believe it can't always be helped. I had a flight on a Tuesday morning expecting car to be picked up Monday and it was not picked up till Late Tuesday night. Maybe it's my problem but I absolutely hate imposing on anyone especially when the person helping is told Tuesday afternoon then called again and told," tomorrow morning" to which my friend demanded he come that night since he could not be available the next day. Driver showed up at 10pm Tuesday night. Car was delivered to me in NY Saturday night 10pm. I think the drivers may be adding on cars after plans are made between you and broker resulting in delays. Not really a happy camper and considering buying a 2nd car to avoid this stress. Driver Andrew was always available when I called him and car was shipped in good condition. read more