Great people to work with, long time renter. Clean facility. Like the ability to access any time…read moreeven on hollidays.

There are other and better facilities in Fort Myers. Recently lost my job so I wasn't able to pay…read moreon time. A 50 dollar late payment is applied to your account if paid 1 day late. After 5 days it becomes 100 dollars and they turn off the pay by bank feature so you can only pay by card which adds a 20 dollars convenience fee. If you pay 30 days late on top of the fees added you have to pay an addition 110 dollar lien fee. I have been there for years before they became Cubesmart. The owner and staff then were some cool people and they would work with you if something happened. Cubesmart is just some greedy conglomerate that just wants more money.

BEWARE: They DO NOT secure this facility and the property manager has unethical business practices…read more This Naples Storage Sense location was illegally withholding access to MY PAID STORAGE UNIT to purposely delay me from removing my items until tomorrow which is the 1st adding an additional full month of rent is due since rent is not prorated. THIS IS FRAUD! I arrived today 7/31/22 to move my items out of my storage unit and my access code didn't work. I was on the phone for over an hour with 3 different reps while waiting 2 hours outside in the hot sun WITH movers who were being paid by the hour! (You owe me for their time.) One rep gave me an "Emergency Use Only" code but it didn't work. The 3rd rep agreed that my rent was paid through the end of July and that my access code should work. BUT since I haven't prepaid for August, the property manager disabled my code and she wanted me to "come to the office tomorrow and she will help me." It does not matter if I have/haven't prepaid for August or if I have/haven't given a "written" notice to vacate. MY RENT IS PAID THROUGH THE END OF JULY AND I SHOULD HAVE ACCESS THROUGH THE END OF JULY! My contract clearly states that I will have access to my belongings and IF rent is not paid within 5 days of the due date then she can deny access. While waiting for help, a guy came out of the building. I asked if he was with the property manager. He said no. I asked him to let me in. He said he left the door cracked. Seems weird that he was in there for 2 hours - this is SW Florida in the middle of the summer and these are not climate controlled...but he wasn't. I discovered the back doors are UNLOCKED...they don't even have a lock on the handles!!! The conditions of this facility are nothing like represented on their social media pages. Also, I have a video showing that I left a clean unit so don't even try to charge for cleaning or damages.

This has been the most stressful situation with renting a storage unit. If i could rate them lower…read morethan 1 star I would. Beware and PLEASE DO NOT STORE YOUR BELONGINGS AT STORAGE SENSE. I had my entire 4br home belongings stored here and it's has been destroyed with rat feces and urine on the mattress, sofa, couch, chair. Mold on the bed head and foot boards, as well as my clothes. PICTURES DO NOT LIE, SEE FOR YOURSELF. I rented a climate controlled unit for $638 per month and on 7/29/31 I discovered that the A/C was not working. I called and went to the property manager Napolean on 7/29/23, gave him a key and was told on 7/31/23 that the unit needed a new A/C . Gus the General Manager wouldn't approve the new unit and I had to drive every week from the east coast of Florida to check on my storage as NO ONE would call me back with an update. I have documents proving each call to customer care weekly with no resolution. Chris the regional manager NEVER called me at my request. I knew that my belongings could not continue to be stored in these hot conditions, therefore Ibhad to hire a moving company on 9/5/23 to remove my belongings and I want you to look at how my belongings were destroyed as they were left in a non climate controlled unit due to the AC NOT FUNCTIONING for 6 weeks. Dead rats, cockroachs, mold.....just discussing. For over 5 weeks I pleaded with storage sense to get the issue resolved before my things were ruined and NO ONE HELPED ME. I will be posting about this on social media., and ALL platforms to alert the public that if you care about your belongings DO NOT RENT A UNIT HERE. They had a lack of concern, nonchalant attitude, and just disregard the issues I had.

I was a long time customer here. They started off great. But in the last few months, there is never…read moreanyone on the property and no one in the office. I've gone to the office looking straight at the hours, which state that it's still open and there's literally no one in the office. The doors are locked and there's an empty red car next to the office. That red car is always there... There's no one on site but it makes it appear like there's someone there when there isn't. I have tried relentlessly to let them know I was moving out and could not get ahold of anyone. Their automatic phone system is terrible as well. My assistant called and got them to agree to refund me back for February because I was moved out by then and I have still not received a refund a week later. We just tried to call in twice and the woman hung up on me while I was explaining the situation. HORRIBLE SERVICE. They charged $175 for a tiny 5 x 10 storage space and when I removed my stuff, I found it had been completely infested by mice and cockroaches and was covered in mice poop and pee. Critters had crawled in from the roof and wall cracks from the other units, it was super gross and crusty. They used to be good, the woman running it before was communicative, but whoever runs it now is not good.

This Public Storage Unit has absolutely the best customer service lady in Naples, Florida! Her name…read moreis SAMANATHA. She has helped me in opening my unit. I'm located in Alaska & my unit is in FL. She helped me assign my unit to my son. She helped me get the special that was going on at the time. She again helped me when I realized I already had insurance & didn't need the insurance that Public Storage provided. SAMANTHA is Truley a PUBLIC Servant person & enjoys her job. Give this office on Radio Road a call if you need a storage unit. Ask for SAMANATHA! 941-229-6127 Lorene Garvey

Needed a 10x20 storage area, climate controlled. Beautiful facility, clean, spacious, and very…read moresecure. The manager Hasib is fantastic and very helpful with everything we needed. There were no hidden fees and/or charges. There are rolling carts to assist putting our things in our storage space. Overall we have had a great experience with Simply Storage and the very personable and knowledgeable manager. Would highly recommend this facility for all your storage needs.

Was a customer from December 2010-February 2016. It was fine until July 2015. Rats invaded the…read moreplace and management/staff were quite negligible in fixing the issue. Finally moved out and my unit was disgusting with rat droppings. Lost items and many things damaged. No apologies or reduced rate. Blamed me for leaving food which was insulting and ridiculous because this never occurred. Perhaps they've cleaned up the place, but I'd be wary.

I give 5*'s to Jorge and Mike, the boots on the ground of Lock Up on Immokalee Rd. in North Naples…read more They are organized, prepared, friendly and understanding. I take of 1* (maybe should take of more) for corporate. Be prepared for price increases every 3 - 4 months depending on the size storage unit. Indoor conditions are excellent. Temp/Humidity levels are perfect (I stored original artwork and musical instruments), and the facility is very clean. I was on the 3rd floor with a 10 x 20 and kept my 5 x 10 which was right around the corner. I got out of the 10 x 20 when moving to my new home. The price almost doubled in the one year. That is modus operandi for most all Storage Units so be ready or pay up.

Convenient, clean, and we'll managed. Covered loading and unloading area. Very secure.read more

Eagle Eye Movers did a great job for my short move in Naples. Aaron was responsive to my calls and…read morefollowed up. The team had to move me from a third floor unit without a working elevator on a very hot day. The team was respectful of my property and my belongings were taken to my new condo with care. One member of the team found a ring that I thought was missing forever and brought it to me immediately. He could have pocketed it and I never would have known. I appreciate his honesty. I would use Eagle Eye (Naples, FL) again.

Was almost impossible to get someone on the phone. Then super rude once they finally answer. Good…read moreluck using these people.

I have know Laurie for over 15 years and she runs a tight ship…read moreYou could eat off the floor The place is spotless The customer service is off the charts I am a professional mover 50 years in the business dealing with storage facilities coast to coast Laurie is the best in the business Highly recommend this storage facility Guy R Borcina

Laurie at the McGregor Blvd Fort Myers site made our rental process easy and actually enjoyable…read morefrom start to finish. She proactively worked to find the best deal to meet our rather immediate storage needs. The entire storage facility is very clean & well kept. I would highly recommend Laurie and the facility for your storage needs.

We were beyond thrilled with all aspects of our move, from the initial "Guaranteed Not to Exceed"…read moreestimate (the only company of seven to give us something other than an estimate that could go up significantly), to the final move into our storage unit 4 hours away. Jose, Walter and Joel packed out our 3100 sq foot house in just about five hours, and they couldn't have been friendlier, more professional, or more accommodating while they were doing it. We had a color-coded system in place, and they not only picked up on it immediately, they enthusiastically supported it throughout the evolution. We didn't have many requests, but those we did they responded to happily. They were extremely careful with all our belongings, and they left the house in great shape despite the obvious disruption. The next day, Jose, Joel and Gene (Jean?) came to load our HHG into the truck. They were done in exactly two hours! WAY quicker than we would have guessed. We hit Jose with a last-minute request to allow us to affix inventory numbers to all the boxes, and he happily accommodated the request, altering the order of goods going into the truck to allow us time to finish our inventory. Again, the three gentlemen could not have been more professional as they carried out their responsibilities. Jose made sure we had his number and he reviewed the plans for drop off to our storage unit the following day, so there would be no surprises ... which we REALLY appreciated. The unloading process was flawless too. I was active duty military for 33 years, and this is move number 12 for us ... so we've had some experience with this maneuver. This has been the absolute BEST all-around experience with a moving crew that we've had! And this is the FIRST one I'm actually paying for, so that's saying something!  I told Jose several times this has been about as stress-free a move as is possible. If I needed to move again in this area, I wouldn't even get several quotes - Ray the Mover gets it, hands down!

I don't recommend him he's not reliable at all and completly a jerk ( he bumped our job for another…read more15 mins before he was to come) he sent me a confusing message via text! Anytime you use a mover get a quote and email contract and shop around for an honest human being this guy is crap! The guy has no care for trust and honesty also charge me the same price for a 1 door down the hall for a 20 min move -10 miles away? Who does that ? More background..First experience is he works with specific assisted living places in cape coral and he charged us 350 to move my dad one door down the hall.. Yes it was high but we needed a move asap ( and I had no time to call around) While moving my dad he took the pow flag off the wall and didn't honor it correctly my dad a veteran was pissed Also the assisted living place highpoint added his moving bill to my bill from them Ps highpoint sucks for veterans they charged us for $$ for my dads free medication and moved my dad illegally Now back to ray the mover who was recommend by highpoint.. He said he move my dad in cape coral from one assisted living place to another and he then backed out an hour before ( after asking him a week before ) he said yes He showed up 3 hours earlier then he said he would and then left sent me a very confusint message saying " text this guy and Venmo him 350" I was panicked so I did He said I only take checks or cash but btw a week early he never asked me with payment to use -- so red flags for sure!! So I called highpoint and asked them to add the move again to my dads bill they said yes called ray back and he said we left and called me a liar (?) and then told me some other persons to Venmo! So I did What a whacko! Do not use ray the mover He sucks Do not use "ray the mover " I'm leaving another review on the other pages as well His number is below