I have been with Bonita Springs Public Storage for a couple months... Berthy signed me up and…read morehelped me pick the Unit... I have also had dealings with Adria... Both Employees were great and promptly answered any questions I presented... I have found the facility to be very clean and very secure... It is great to have a Storage Facility so available in our area, We that is so convenient and reasonably priced .... I could recommend this facility to anyone needing Public Storage.... Wes S.

Bad, just bad! I…read morechose this location because it advertised climate-controlled storage, but my experience was very disappointing. The "climate-controlled" building was above 80°F, which is not what I expected when paying extra to protect my belongings. Another major frustration was the pricing. The introductory rate seemed reasonable, but after moving in, my monthly rent increased substantially. On top of that, they charge over $50 per unit for 24/7 access, which feels excessive. To make matters worse, there isn't even a dumpster available for customers, making it inconvenient to dispose of packing materials or other trash while moving. There also seemed to be very little on-site staff available when assistance was needed. After I completed one of Public Storage's internal customer satisfaction surveys and gave an honest review of my experience, I received a call from management. Instead of addressing my concerns, I was told my review was hurting their staff. During that conversation, I was abruptly hung up on, which I found extremely unprofessional. Between the temperatures inside the building, significant price increases, expensive after-hours access fees, lack of basic customer conveniences, limited staff availability, and the way my concerns were handled, I cannot recommend this location.

This places is amazing! Guilia helped me and my son through a very difficult time by helping way…read morebeyond our expectations. We needed to change storage units after my mother passed away with only a few days to clean up years of clutter. Guilia was patient with us as we went through the process, helped us with all of our needs, and made the administrative process a breeze. The property itself is incredibly well maintained. It is cleaner than any space I've seen, and they fix problems as soon as they are aware of them. I highly recommend this location!

Great place to keep your extra storage at the best price in my book…read more I've been with them for almost two years and love it! Wouldn't go anywhere else!

I've been a customer of Metro Self Storage for years and have had easy access to my household goods…read moreand photos and the things from my late parent's apartment. The staff has been always helpful and kind and I've received great customer support. I have NEVER seen bugs or felt that my things were at any kind of risk in the unit. The facility is clean and tidy. They have a large garage door for easy ingress/egress for your things and carts to help transport from your car or unit. I've always felt that the cost was reasonable and now with me closing my unit down, have received personable service and assistance in the close out. As a 30 plus year resident of Ft Myers, I can give them my highest recommendation and love this family owned business.

Great facility, friendly and helpful staff! They went above and beyond earlier this summer when I…read morewas helping my parents move into assisted living and they needed extra storage space. They already had one unit here and the staff was able to quickly find two units side by side. They even helped with moving things into the units. Highly recommend!

Odalys is the lady at the front desk, she is amazing, and the place is clean and organize, all…read morewith AC and has rug everywhere, hold place and they give you a free truck to move in, wow

Stopped by this location on 10/31/24 between 11:25 to12:45 delivering a few 9' tables I had one of…read morethe sliding doors propped to bring in the furniture. Right away I was greeted by the angry lady from the front desk, saying "you can't do that your over here pulling on my door" yelling at me I said "never had a problem before" she proceeded to argue with me and continue to yell so i said "I'm not going to argue with you can I have your business card Please, she refused to give it to me mocked me saying all I know how to say is "can I have your business card". I finished offloading no thanks to her, at 1:40 I got a call from corporate lol it was the confrontational crazy lady at this point I'm wondering how did she get my personal number. Saying that I'm banned from the facility and that if I showed up again cops would be called. There's cameras all over the place I did nothing wrong unless if asking for a business card or propping a storage door to bring in heavy furniture is a crime. Wow I'm still shocked that she went above and beyond to harass me but not to make the move into there storage easier.

Excellent storage and brand NEW. They have security alarm and camera everywhere. It's very…read moreconvenient to park to load and unload. They have an iPhone App to lock and unlock remotely. The staff is really nice and helped me a lot as well as accommodating some requests!

Highly recommend this storage place. It's very nice and ran smoothly! Chad and Ronnie are always a…read morehuge help

nice people, brand new clean RV storage. They are just going through their initial opening steps…read more so they have lots of open spots. well designed

Crossroads is an incredible brand new storage location accommodating motor-homes, boats, vehicles…read moreand many other storage needs. We visited the facility last week and were truly blown away by all the features and the exceptional customer service. They have lots of enclosed units in a variety of sizes, with the largest big enough to store our 45-foot motor-home. The enclosed units have temperature control and their own electrical panels along with coded access. There are also canopy options, which have electrical hook-ups AND fire suppression systems. And the entire facility is surrounded by a high wall, security cameras and storm drainage. In fact, we learned the entire facility has been built to withstand severe weather. Lastly, the owners are wonderful (which was mirrored by the other customers we met last week) - this is a family owned business and you can tell their genuine customer service and communications come from the heart AND the sincere desire to be successful by way of providing a great storage option with excellent service. Pricing options give real value for money and with no flexing. And we were told we can use the wash bay for free. We researched lots of places in the surrounding area and we would absolutely state this is the best option by far. In fact, we've not seen anything like it anywhere. 10/10. Thank you, Dana and Don for the tour! We will be back.

I have know Laurie for over 15 years and she runs a tight ship…read moreYou could eat off the floor The place is spotless The customer service is off the charts I am a professional mover 50 years in the business dealing with storage facilities coast to coast Laurie is the best in the business Highly recommend this storage facility Guy R Borcina

Laurie at the McGregor Blvd Fort Myers site made our rental process easy and actually enjoyable…read morefrom start to finish. She proactively worked to find the best deal to meet our rather immediate storage needs. The entire storage facility is very clean & well kept. I would highly recommend Laurie and the facility for your storage needs.

This storage facility us really great. They are so easy to work with.they had no damage from the…read moreflooding that took place all over the area as they sit up higher. Also no damage from Hurricane Irma either. That was a relief with both storms

Awesome place for storagd Kevin is fantastic!!! If you need a clean storage place and for great…read moreservice see Kevin he will help you to get the moving supplies and right size of storage for your needs!!!