rented a cargo van as I needed to transport a very large picture. the u-haul team was waiting for…read moreme and a practically new van, with apple car play, was waiting for me. slight snafu on billing surcharge was remedied in less than a day by u-haul. if you live in bonita/estero area and need a any kind of truck/van, do not hesitate to do business with this location.

You know how sometimes you interact with someone who just clearly either doesn't like their job…read moredoesn't want to be there? That was my experience with some guy with short blonde/yellowish hair. When I asked if he could accept a US mail package, his response was "sometimes" without clarification. He asked me if I wanted to receipt and I said no thank you. He then scanned the barcode and said "interesting." I waited for some clarification on if there was a problem and to clarify he would accept the package and he handed me a receipt saying he "might as well give me a receipt since I am 'still standing here for some reason'" as if I was supposed to be able to read his mind and know when everything was done. It's just not worth working a job if you're miserable there man, especially when the bar for accepting a package is pretty low from a customer service perspective. Edit- What if I'm most interesting is after posting my review looking at the other comments which all similar rude interactions with what appears to be the same employee, followed by comments from the owner or manager about how they take customer feedback seriously. If that were the case, then you wouldn't have similar situations going back over a year. I personally would rather wait a couple extra minutes in line due to short staffing (but high quality) then be served by someone like this. That said I may be in the minority as this area has a lot of impatient people who may not care and will accept the rudeness with speed over someone pleasant to interact with.

0 stars if I could! Stay away from this store with the worst customers service ever!…read more While visiting my in laws in Florida, we had to mail a heavy item we couldn't bring with us on the plane, back home to California. We knew we were in trouble upon entering the store when a lady was cursing while exiting the place still carrying a box she couldn't mail. Another customer muttered: "Good luck!" to us. We were helped by a young kid, facial hair, blonde hair. Once we gave him our California address he said: Why would you live in California? We were mailing something, paying, he should have taken care of that, not judging us and giving us his political opinions. I don't judge anyone based on the place they live, everyone has their reasons. But we could feel the snarky hate toward us. Sorry to give him $100 for crappy services and the worst attitude ever. My husband responded and another customer (who is from California, moved there) jumped to "defend" us. We are more sensitive to this kind of behavior since we have friends who lost homes in the fire. If my father in law who has a heart condition wouldn't have been with us, I would have given him a real piece of my mind and left the store like everyone else! Seniors live in the area, you can't treat people like this, so rude and disrespect, judging and spreading hate and annoying people who try to give you their business. But it seems like his family owns it so this entitled a...hole behaves accordingly! They don't fire him with all the complaints. So, read all the reviews on line and stay away! Let them go down as they deserve!Never again! Avoid at all costs if you value your health and respect yourself!

Paul is really helpful. Helped me with my return when other ups places were no help at all. Great…read morecustomer service!!!

Good spot. Shipping certainty. Packaging professional. Free cokes delicious! Thanks!read more

If you need packing, shipping, or are looking for a business center to print and fax when you're in…read morea hurry; I highly suggest you stop into Bonita Mail Stop. The owners are friendly, helpful and honest. They serve the North Naples, Bonita Springs & Estero area. See more services at www.BonitaMailStop.com

Recommend Bonita Mail Stop for your packing and shipping needs. Owners are honest and helpful, even…read morehelp elderly with unloading or loading in the parking lot. Witnessed this first hand. Offer pick up services as well. Have made several shipments to Germany with no issues. Thanks

Literally the nicest people on the planet. Super helpful and great value for the air conditioned…read moredrive up units. Literally half the price of others I looked at.

November of 2020 I was researching storage locations for purposes of having my exotic sports car…read morestored while my new home was being built . I had a enclosed trailer drop off my vehicle and immediately was impressed with the professionalism exhibited by Cory and Elizabeth. Both were always attentive to my needs and took excellent care of my car . During the course of my build , I would travel to Florida a number of times and my car was ready to drive by simply calling in advance to schedule my pick up . I highly recommend Bonita Storage inn .

Great location, clean and efficient service. They have all the supplies needed for the move. Thank…read moreyou!

I reserved a unit for storage online. must to my surprise there was nobody manning the inside…read moreoffice. I had to use the virtual assistant. I was given a gate code and also given the combination code for the storage locker. the gate code didn't work so I was able to follow behind another car. once I got to the unit the door code didn't work, someone was kind enough to let me in. then when I found the unit the combination didn't work. after two hours of having to go back and forth I told them I'd try it again this weekend. the same thing happened. now mind you I havent been able to use the storage unit at all so after the issues today I went back and told them that I wanted to cancel and a refund. they won't give me a refund and never even opened the unit door. what scam artists these people are. I work for a huge repeated company in Marco and I will be sure not to give Midgard any referrals. they are a scam.

I have been in my unit for 120 days and just received a notice that the price of my unit went up…read more60%! Much higher than the one they even advertise online. Beware. They take advantage of their customers.

From the owner: Every storage feature is designed from scratch against standards forged from years of experience in…read morethe self storage industry. The result is a high quality consistent customer experience you can count on.