Overpriced trash of a place. The fish and chips is a joke. The ratio of actual fish to fried batter is laughable. The food is just one greasy mess. I understand that this is a tourist trap but there are plenty of touristy places at the pier that give you a better value (and quality) for your money. What made things even worse is they tried to charge me $3 for a cup of hot water. This is after I already spent $45 on the food. I repeat, $3 for a hot cup of water. Pure greed. read more

Terrible food and service. We had the fish and chips and they were warm and soaked in grease. The coleslaw was disgusting I wish I had taken a picture, but it's in the trash. read more

This place was just average for me. They don't give you very many shrimp for the price you pay. But the shrimp was very tasty and good so I rate them 3 stars. They need to be more clean tho. The tables were dirty and I had to clean mine myself read more

The Hook - Shrimp! - Seafood Near Me - San Francisco, California

Good food, good prices (especially compared to most other places on Pier 39). There were other people there, but no line for me. The seating was comfortable as well. It was a nice place to relax for a bit after spending a lot of time driving to SF & walking around. I had a couple problems with this place, though. I felt like the staff there didn't have enough to do, although they probably should have been cleaning tables and floors. They all stood and stared at me while I tried to figure out was to order (there were three people behind the counter, none of which spoke to me at all before I approached to put in my order). Also, there were constantly birds walking and flying through. Seemed unsanitary. I witnessed one bird poop on the floor right next to my table, as well as an employee pass right by the mess, notice it enough to step around it, but did NOT clean it up. read more

Second time here, like better than boudins. Good hot freshly made food . Every place down here is a good choice. This is one of my favorites

Loved their fried shrimp, it was encrusted in very crispy shell. We ordered the seafood sampler and that was really good too.

You'd think they'd be nicer to people that work in the area since we're easy repeat customers but no. They don't allow any custom orders, I wanted to add cheese, and said I'd pay extra, to the fish sliders since a dry chunk of fish on dry chunk of bread doesn't sound like the most appetizing thing and the friendly cashier was like yeah probably but she then turned to ask a man who was just standing around doing nothing if she could charge me for some cheese and he looked up and just said no and shook his head. No explanation no apology no offer of an alternative. Honest I've been here before and they're expensive and not worth it. Try Wipeout at least they're friendly and accommodating. read more

Hooked. Clam chowder. Crab chowder in a tomato-based sauce. Traditional cioppino. Each was beckoning on a cold summer day. Each looked surprisingly appealing for the quintessential tourist location. Dearly departed grandfather would have wanted the cioppino. You bet. Seafood heavy. Quite hearty. If only there was a bit more for my eight bucks. Wanted more just the same. read more

OK food at a "tourist trap" place, for reasonable price. Pigeons in the restaurant, CA Health department - Hello! There was a little boy who was molested by an overly aggressive pigeon and left his food there. They take my order and read it back. I of course do not listen. I am from the old country. They manage to get it wrong and they blame me! OK, I was not insulted. Over all not terrible but almost comical place. Fast service and they gave us a $1 diff when exchange the order. They do not validate garage parking tickets. Oh well.... read more

Great chicken wrap and nice atmosphere. Good views of the bay and great for people watching. Would definitely come back here again. read more

The Hook - Seafood Near Me - San Francisco, California

We had lunch here and I have to say up front I do NOT eat seafood, but my boyfriend does. So we settled on going here and I got a hot dog that I shared with some of the 100 pigeons you will be dining with when you eat here. He seemed to enjoy his fish and chips, but its a typical deep fry quick food place that is common on beach front places. If you don't mind sharing your food with sea gulls and pigeons, or risking them crapping on you while you dine outside than go for it! read more

Don't be fooled by the long line. My husband waited in line for over 30 minutes only to receive WARM beers and COLD clam chowders. Go some place else. read more

Very bad food (especially the salmon), dirty place to eat. Made a mistake going here. Overpriced as well.

Don't go here. Could be the most overpriced fast food in San Francisco. Customer service is horrible as well. I watched then try and charge a customer full price when they slipped on the wet floor and dropped their food. Just horrible. Stay away! read more

While we were sitting inside of the restaurant waiting for our food, pigeons were flying in and walking on the tables! INSIDE!! And the workers did nothing about it..the restaurant was filthy..bird poop and feathers all over the floor and tables..none of the tables were clean. Several birds almost flew into me trying to get my food! And the food by the way was nasty..over 30 bucks for 2 fish and chips that we ate a few bites of and threw away..we will never go back. Disgusting! read more

Nope. Keep walking. Unfriendly. Greasy. Pricey all things considered. Just doesn't seem like decent quality or that anyone actually wants to serve the customers. Just wanted a tasty crab cake but got a grease cake instead. read more

Very bad food and service. Staff almost rude, especially to seniors. Dirty table and food with bird drops.

Almost gave us food poisoning... I took my 2-year-old to Pier 39 one day after an appointment. She wanted to eat french fries and I wanted some fish and chips. I thought I'd try this place out. There was not one customer in the restaurant (which should have been my first hint). The food didn't look to appetizing in the photos, but we were hungry and my daughter saw the hot dog and said she wanted it. I ordered a child's hot dog with fries and the fried seafood combo. We sat down at the tables outside. The food arrived--an overcooked and rubbery hot dog with a refrigerator-cold bun. The fries were fries--and my daughter isn't picky. We squirted the ketchup from the massive containers sitting out in the sun on the picnic table. It looked runny and smelled odd. So I dipped my finger in for a quick taste--yuck! Luckily it was only a drop and my daughter had not yet put it all over her food. I told the guy at the counter, who without any words, took the hot dog plate with ketchup on it and walked away. He didn't even take the container off the table! I was fed up, so I handed him back all of the food and said I wanted my money back. I was so frustrated and hungry. He gave me some money and I quickly left forgetting to count it. I ended up down at the Wipeout instead and realized he had only given me the money for my seafood combo and not the $6 child hot dog meal. I went back and he acted rudely and couldn't seem to understand why I didn't want to eat at his restaurant. Then he said he only gave me back $8 because he thought we wanted to eat the hot dog (even though we didn't keep any of the food! dumb.). What a disaster! Hopefully this place will close down before it poisons anyone--a completely horrible experience! Pier 39 is a top tourist attraction and should not allow such a sub par restaurant to operate on its premises. read more

The clean interior caught my attention and there was a table in the back that fit our whole party....that's the only reason we ate there. Other than that, the experience was...meh. I ordered the seafood crab cake, which is basically a small patty inside hamburger buns. The garlic fries is disgusting and the chowder was average. read more

Came here with friends today despite the scorching heat. Inside was like a toaster since outside was so hot! When we first walked in there was a little line which was okay even though that meant waiting in somewhat uncomfortable temperature. I ordered fish and chips because it is Pier 39 and I have to have fish/chips whenever I come here. I wasn't that excited to see the price of $8.75 (but practically $10 with taxes) but I decided to give it a shot. My order was called out and when I saw the little tray, it's exactly what it was, a LITTLE tray. The tray was filled with two very small laughable fish pieces and a handful of fries and practically a sample cup of slaw. I mean don't get me wrong, they were fresh and crispy and delicious, but for the price I paid, I guess I was expecting a little more to convince me to come back...I ate my food and was a little sad since the slaw that came with it was a vinaigrette slaw and not the traditional cool mayonnaise slaw (and not to mention that the portion of food that is given is not enough to satisfy a guy of my size). I would definitely give some other places a try on the pier that sell fish & chips next time. Hopefully the others have a better bang for the buck. read more

Hellllll nope. We came here a few weeks ago because I thought it looked cool and there were a lot of customers inside. I guess we came at the wrong time because the employees looked done for the day. The lady who took our order was a bit rude. We've never been here before, so I'm sorry that we were a bit confused. Basically, you tell someone what you want and they send/tell the person at the register what it is. We ordered clam chowder in a bread bowl and fish and chips. Instead of regular fries with the fish, we wanted to upgrade it to garlic fries. This seemed to piss the lady off and I could tell she was trying to shove us towards the register as fast as she could. At the register, however, a different lady was nice. The only part that wasn't so nice was the price. From what I can remember, everything was close to $30, but that's Pier 39 for ya. Even still - that's way too high. Finding a place to sit was interesting. Most of the front dining area was taken but they have a small hall of picnic tables. As I was walking over to that section, one of the male employees pulled out one of the benches to block the walkway. I looked at him confused and he just kinda looked at me like nothing was wrong. Yo, I had my hands full and I wanted to sit. He told me that we couldn't sit over in that area but there was a large family at the very end of the hall. They were loud and drunk, it seemed like. I told him I wanted to and he finally moved the bench. Okay, I understand that we were there 15 minutes before you guys closed, and I honestly hate being "that person," but we didn't know about your hours. What he did was absolutely rude, in my opinion. There was a time where he was refilling the condiments on the table and he just grabbed the ketchup bottle or whatever from our table without saying excuse me. Aight. He also stood around our table for a while just checking himself out in the mirror... It was kinda creepy. Anyway, the food. I thought the clam chowder was okay. It had a smoky flavor to it, which I'm not a fan of. It did taste like it came straight out of a can and the consistency matched canned clam chowder (overly thick). The bread bowl was stale and rough. If the clam chowder doesn't soften the bread bowl enough to where you can easily rip the bread apart, then it's all wrong. I was seriously putting a lot of effort in tearing up that bowl. As for the fish, it was waaaaayyy too greasy. The funny thing was that there was more breading than the actual fish. Finally, the garlic fries were not okay. I honestly do not like garlic fries but I've had better. They put a lot of garlic but it was just a pile that fell right off of the fries when you picked them up. Because of that, the fries barely had the flavor. I guess this place is worth a shot, but there are better places with similar food choices. For me, I don't think I will return. The service turned me off and the food was definitely not worth the price. Hell nope. read more

This place is interesting - it was one of the reasonable price restaurants in Pier 39. The only thing that was kind of weird was that fact that they served fish and chips on one side and chicken and ribs on the other side. Same restaurant some owners just kinda random. The food was good and fresh. read more

Really Good food I love the crab cake everything is made fresh to order. Just didn't like how many pigeons there was that were coming inside and on the tables . But food is good for the price . read more

Absolutely the worst service I have ever experienced. Stood in line to order for WAY TOO LONG and found out that we were in the wrong line, NO SIGNAGE AND NO HELP FROM ANYONE BEHIND THE COUNTER though so many workers kept walking up to us. When asked if we were in the correct line, crappy response from the folks behind the counter. Crappy crappy crappy! Bad service! read more

Poor service. Paid $10 for a plate of shrimp that included 4 shrimp and a bunch of soggy fries. Avoid this restaurant!!!

Wow, why did I eat here? Mostly, why did I bring my kids to eat this crap? It looked like the food would be ok walking up but as soon as I got to the counter I wanted to walk out but my husband didn't want to because he was being hungry and impatient ( yes, he's like having a 3rd child at times ). But that impatience got us stuck with a horrible meal at extremely unclean tables. The food was super greasy yet flavorless. They're were pigeons pooping all over and begging. Just nasty. Never again. read more

If I had a choice I wouldnt even give this place one star. This place has NO CONSISTENCY!! I ordered a wrap the first time and it wasnt bad. I was excited to come back but the wrap had no taste and it was just falling apart. No wonder this place has such a low review. Dont waste your time and come here....SPEND YOUR MONEY SOMETHING THAT IS ACTUALLY WORTH IT!! DO NOT COME HERE :).. read more

the reason we chose this place is because they served SPICY SHRIMP AND CRAB CHOWDER IN A SOURDOUGH BREAD BOWL. me and the girlfriend usually get clam chowder/gumbo in a bread bowl while at disneyland...and every other eatery at pier 39 sold the same thing...so we wanted to try something different. ...but just like disneyland, or any other theme park...this place leaves their food under heating lamps or under some sort of heating system. don't expect fresh food here. you pay, they scoop you some of their pre-prepared soup and then you eat. the food itself wasn't that bad. but one thing that bothered me, that i won't blame the restaurant for...were the pigeons. pigeons seemed to be in every store on the pier. i thought it was cute at first....until i noticed there was bird poop ON THE TABLE. it wasn't on the food, but still...kinda gross. i hope they regularly clean and disinfect the tables, cuz that's just nastaaaay. read more

I don't understand why the rating is so low, had a cup of crab soup and crab cake sandwich, soup was amazing! Definitely hit the spot on a chilly windy day read more

There are plenty of other places on Pier 39, don't bother stopping here. I got seafood baskets for the family, not expecting much, and I was still disappointed. The fish and chips was absolutely horrible. The entire staff looked pissed that they were there. The ones taking orders were impatient with customers. read more

I was craving chowder so I grabbed a cup of shrimp and crab chowder ($6.45) and a side of slaw ($2.50) to go and went in my merry way. I was content at the fair pricing in an expensive city (and an expensive part of an expensive city). When I arrived home I unpacked my light dinner. My first impression was that both items were surprisingly greasy looking. The chowder had a "slick" of oil on it. Although the soup was salted and seasoned to perfection, I was not pleased with the oily texture and total lack of crab and shrimp :( The slaw was un impressive as well. It was pretty oily and not very crispy due to not being chilled (like on ice or kept in a fridge). In the restaurant's defense, I will add that the slaw is typically an add-on to sandwiches and wraps as a condiment or a garnish for dinner plates. I will try another seafood stand next time-- I know there's some badass chowder in this town! read more

As I enter the establishment first thing that pops out is their Crab Chowder. Instantly of course, I HAD to order this. There was also clam chowder which was tempting but I was set on the Crab Chowder. My mouth was watering, the anticipation of that first taste was killing me. I continuously blow on the chowder on my spoon, making sure I don't burn my tongue & ruin the experience. Finally, I taste it & it was... dull. Grabbed the pepper, surely the pepper will make a difference... Nothing. *Sigh. This sucks. I should've checked yelp first. One of the very few times, I don't check reviews on yelp & I was very disappointed!! Normally, it's whatev, right?! But it cost an arm & leg that I was sure I was going to enjoy it. Oh well... I learned the hard way... read more

We ordered fish and chips, the fish was dripping with oil an the fries were dry and unpleasant. I wish he had gone somewhere else, this place made us ill. read more

Yikes. This food is not good. The fries just taste stale, and the fried food is mushy. I had the seafood combo and all of the food tastes like it was frozen and deep fried... insides are just mushy. No flavor. The service was good. The food, not so much. This was my first time eating here, and I will not return. I was pretty disappointed. read more

Excellent Seafood Platter...yummy calamari, fried shrimp, and fish pieces. The best, the Philly Cheesesteak! The meat was tender and reminded us of Philly. Garlic fries were a great addition. Mmmmm... read more

Do not eat here. My boyfriend and I stopped in for a quick bite to eat 9 hours later he had a fever and was throwing up from the chicken sandwich he had ordered. Birds walking all over the tables, not a clean restaurant. read more

Food was ready quick, but once they took your money they don't care about customer service. I think there all about get in eat get out as quick as possible. Oh yeah and if you want a refill on your small soda its gonna cost $.82 that's damn near buying another soda, and all I got was attitude from the employees like I wasting there time. I don't recommend unless you are in a hurry and trying to get out quick. read more

This place blows! Dirty, nasty place. Tables weren't clean. Food was overcooked and overpriced. $30 for fish and chips and the 8.5 oz sodas that we got ripped off on. Once I realized they had fountain soda, I tried exchanging them which turned into fiasco. And the soda was flat and they wouldn't change the CO2. When we asked to just get the bottled sodas instead, they said there was a price difference. 16 cents!! We had to douse the fish in vinegar and tartar sauce to eat it. Nasty. Don't do it! read more

Wtf? $11 got me a couple shrimp, awful calamari, and Costco fish. How can you not have fees fish on pier 39? Never again.

Not the best representation SF has to offer. Chowder - don't even bother. So basic. You may as well buy canned soup. This had no taste and the bread tasted gross. Dodge. read more