Put the wrong paint on my front porch, Husband hated it . I was in a hurry and needed paint mix up a special color the young man was very knowledgeable and professional friendly it was mix up in 3 min top, self check friendly environment also read more

The Home Depot - My 3 min special color paint - Hardware Stores Near Me - Upper Marlboro, Maryland

Ordered paint for curbside pickup waited for 15 minutes no one came out. When inside and waited 10 minutes in customer service before finally someone took care of it. read more

The Home Depot - What I ordered was paint what I got was algaecide for a pool. - Hardware Stores Near Me - Upper Marlboro, Maryland

See all

I don't know how this happened, but I have become a person that wants to do little projects around the home on my own. I have never been this way, but all of the sudden I want to do everything on my own. I came here because I have a few things at home that I want to complete, but I don't have the stuff to do it. I have an idea of what I need and I know kind of what I'm looking for, but at the same time, don't always know what I'm looking for. I came in here in hopes of finding a hose that would help me complete this next project I have in mind (spoiler: I still haven't completed it). I went to the section I thought it would be in and ended up not seeing it. I ended up wandering around and looking at the tools after that and took this as my opportunity to compare said tools before I purchased it online. read more

It's a HD. It has all we need when we need it. Pick our own items and check out. Not much to it. People working there have always been professional and helpful. read more

This store is the best reason to purchase from online and a different Business. The Inventory is a mess and incorrect across the whole store making in store purchases impossible and online orders constantly cancelled with no concern from Employee's, Management and Website Support. read more

This place's customer service skills have taken a nosedive. During my visit to just price cabinet doors, Craig, the kitchen area attendant, was utterly unhelpful and unwilling to assist me. He was trying to sell me a kitchen redesign, but I explained that I only needed doors after waiting for him to finish a phone call 20 mins. During the call, he was engrossed in personal matters, ensuring that other employees contacted the caller. When I finally told him I needed just doors, he brushed me off. I won't be returning to this Home Depot for any other needs! One bad apple can spoil the whole company. read more

I stopped by to pay for the cabinets needed for the kitchen build out prepared by a Home Depot kitchen designer. Well, there wasn't a designer on schedule to work the day I was there. And no one seemed to know where I could go to pay for the cabinetry. Well after walking around asking various staff members how I could go about paying for the cabinets, someone finally went the extra mile to figure it out and help me. I don't like it when I have to search for people in order to make a purchase. read more

The Home Depot - Sales add at entryway - Hardware Stores Near Me - Upper Marlboro, Maryland

Horrible customer service. Save your time and don't go here. Items show up as available when searching online BUT when you go to the store they either can't find the item or you can't find someone to help you. I am very surprised that this location has lasted so long. read more

READ THE ONE STAR REVIEWS THEY ARE NOT LYING. This is, hands down, the WORST home depot I've ever been to. Twice I have purchased something from them that was no doubt damaged while it was being placed in the store by the employees. Every employee (minus one guy from lawn and garden) could be replaced with a broken table leg and the stores quality would improve. It's clearly starting from the top level of management and trickling down to the people working the floor. It's pretty sad when ex-employees are posting reviews. Strongly recommend staying away from this one, or if you're coming from the south, go to the Bowie location (15 mins further). read more

Filthy, dirty products for sale in outdoor garden section. In fairness, I used Instacart to purchase a battery-powered spreader. Shopper delivered a filthy product but I can't entirely blame shopper as I've visited the store many times in person and found the same conditions myself and have even purchased garden gloves on the spot to transport the dirty product to the register. In this instance, the product delivered was filthy, dusty, contained bird or animal poop and granules of some kind of product. The store appears unable to ensure outdoor garden products are free from dust, dirt, debris and bird/animal poop. Why???? Instacart gave me a full refund which I appreciate. I called the store to complain but no one answered the phone. I'm moving on to shop elsewhere. read more

This year I finally got my composite deck. I ordered everything at this location. The process was slow and long. I worked with the staff at the pro-desk. The staff was friendly and professional and very helpful with helping me to get all the discount coming my way. The prices were good, the key is to do your research before you get there and know ahead of time you may need to wait for your order to come in. If you don't have a large truck remember you can have everything shipped directly to your house. My biggest problem was with the consistency of the staff. The gentleman that took my order could not be found at work the following four days after my order was placed. This causes me many headaches when dealing with others, because each time I would almost need to start the process over again . I did like the fact that many unused items are returnable. So keep your receipts and please write down the names of everyone that you deal with. read more

The Home Depot - Store - Hardware Stores Near Me - Upper Marlboro, Maryland

See all

Terrible service. We bought a dishwasher that was delivered broken on Thursday 3/14. They had to deliver another one and said it would be the following week. They did not call the day before to say when they were coming. They tried to deliver the new dishwasher on 3/20 @6am. The crack of dawn with no call the day before as I said. I would never buy another appliance from them again. 0/10 read more

Stopped in to see about a part for my railing that I just purchased from Home Depot last week when I was installing the rail there was 4 clip missing out of the package. I didn't have my receipt I went back to see if I could find what I needed and the only one they had was the same parts missing out of my package. I took them to the customer service desk and explained what happened and the lady took care of it and let me have what was missing. Great customer service! read more

The Home Depot - Lumber - Hardware Stores Near Me - Upper Marlboro, Maryland

See all

Purchased hardwood floors today and returned it within five minutes. Before purchasing I asked if I can get load assistance. Once they confirmed yes, I purchased the hardwood floors. I was then informed only one person could help me and they were not available. With a smile the representative suggested I returned it. When I expressed frustration said this was ridiculous, her response was it's not ridiculous read more

This location is chaotic & inefficient; I highly recommend avoiding if possible. Perfect example: I just attempted to purchase 2-23/32 4x8 BCX pieces of plywood & was given 2-15/16 OSB. Unfortunately, I trusted that the employees were experienced in what they handle so I allowed them to load it on my truck without inspecting it first. After I came back to exchange for the right product, I sat for 37 minutes, exactly, in the aisle waiting for assistance after informing various different employees that I needed assistance. Customer assistance is abysmal due to young employees without knowledge of the material/tools they sell. Unless you give an employee the exact SKU #, they will usually not know what you're referring to & will throw their arms in the air when prompted what to do next. Update: Forklift operator finally came & then proceeded to whip the pallet of plywood around until he got it stuck, & was trying to get it out for 20 more minutes. I finally gave up on the incompetence & walked out. Safe to say I will be shopping, strictly, at the Capitol Heights location. read more

So happy I quit from here. Metacha, Leon, and ESPECIALLY Trent worked my ever lasting nerve. You will not be getting your work phone back too. read more

Much prefer this somewhat of a hidden location versus to the next, nearest location. Self check-outs are heavily used at this location. Sure that helps to manage the flow of customers. read more

This is one of the better locations in PG county. The aisles are neat and tidy and the customer service is excellent. I come here for most, if not all of my handy home needs read more

The Home Depot - Hardware Stores Near Me - Upper Marlboro, Maryland

See all

Poor Follow-up: I want to purchase and install a storm door; a representative came to my home and took the measurements on or about May 25, 2023. However, on June 8th, 2023, I am still waiting to receive a call to come back to schedule an appointment to finalize my order. When you call 301-780-6555, your options do not include receiving an appointment to return to the store. This is so frustrating. read more

Store quality has gone down considerably since my last post, it seems they can't keep their shelves stocked with products that they already have. I'm sitting here for around 45 minutes waiting for somebody to grab a bottle of zep carpet cleaner from the very top, because none of it is in its place. It seems to be a common problem every time I come here the products are on the top shelf require a ladder or forklift instead of being fully stocked. I'm finally told that the forklift operators or whatever crew that can get the product is either off on lunch or unavailable and to wait 30 minutes. read more

Bought 32 Anderson windows. One was never delivered. They would not replace it. Then carpenter found issues w the quality of the 31 that were delivered. He doesn't think they are actually Anderson windows. Avoid buying from Home Depot. read more

I had a great experience on my visit this week. A representative name Truth, yes that is his name, was very helpful and not only gave direction but walked me to the areas I was looking for. he works in the paint department but did not pass me on to another member for the thing outside of his department. The norm use to be a short answer from the employees but not this time. On my second visit on the same day I also ran into two employees that were helpful but I did not get their names. When I asked a question they simultaneously gave me the same answer to what I needed. read more

Management needs to change. I went In with my friend. She was exchanging something. I couldn't believe how rude the cashier was to the customers. Very rude and uninviting. Refusing to offer the customer a refund on paint, that was unused. Even after they got the managers approval. It was as if there wasn't any respect for authority. There is literally no on around the store to help you find anything you need. When we asked anyone with a orange apron, for help the response is, sorry that's not my department. The cashier refused to greet us. This is not good customer service. Neither of us live in this area. But we thought that every Home Depot should have the same standards. I wouldn't recommend this location to anyone. read more

I have to raise hell before I can get my service. the assistant manager assigned the weekend I followed up was Ms Natasha when I informed her if my issue she acted my product was delivered next day installed the next day . customer service was bad need to talk to supervisor or store manager especially you have online backup for the item you choose. sales people need more training.other wise with the review for customer service really bad. I will not be surprise if this store will close .Bowie capitol heights still can be closer. read more

I ordered some building supplies online and received damaged goods (on Sept. 7th). Unbeknownst to me, I didn't know that I would receive multiple shipments, on multiple shipping dates, from different locations. For this particular order, I received one shipment in the morning (everything went well - this shipment was delivered from another Home Depot). However, the second shipment didn't go so well (which shipped from the Upper Marlboro Home Depot). Two of my items were delivered damaged. I immediately contacted Home Depot online service who then put me in contact with the delivering store (Upper Marlboro location). I spoke to a gentleman by the name of Garrett (Service Desk Lead). I explained to him in detail as to what happened and that I will be leaving for vacation in a couple days. To my displeasure, he informed me that the damaged items would not be able to be picked up until Sept. 14th! Keep in mind, these 36 pieces of 4x8 sheets of drywall are sitting in my driveway. On Sept. 14th, while out of town, I check my security cameras and to my surprise, the items are still sitting in my driveway. I immediately called the store to check the status of the pickup for these damaged goods only to be told that there is no record for a pickup. My response, WHAT?!?! I then explain the whole ordeal to a store associate by the name of Sonia and told her that Garrett processed the pickup on Sept. 7th for the items to be picked up on Sept.14th. Sonia checked the system and nothing was there in reference to a pick up. The only notes that showed in the system was that I called and reported the damage goods. Sonia was very understanding and started a new processing pick up date for the damaged goods. I thanked her for her efforts and told her that I would call the store on Sept. 15th to speak with Garrett to find out what happened to my pick up on Sept. 14th. Fast forward to Sept. 15th. I got in contact with Garrett and couldn't be no more disappointed in his lack of concern or effort in finding a resolution. His response was, I see a pick up date scheduled for Sept 21st and had no recollection to the date of Sept. 14th that he placed in the system on Sept. 7th!! Keep in mind, he and I spoke 3 times on Sept. 7th and he also assured me that he would escalate the issue to a manager being as though the item was sitting in my driveway and I would be heading out of town on vacation! I never received any response from him or a manager between Sept. 7th and 14th. After him not being able to explain whatever happened to my Sept. 14th pick up I asked could I speak with a manager. I was then placed on hold for about 15 minutes. The store manager, Reyha finally answers the phone. Once again, I explain to her what all transpired with my order and my displeasure with Garrett's actions and attitude. She defended his character and deposition and offered two explanations as to why my damaged order was not picked up on Sept. 14th. One being, the the pick up request was backed out of the system without their knowledge or a pick up request wasn't fully executed by Garrett in the initial request. I found her responses to be inexcusable and asked for a better resolution and/or some sort of compensation. She then went on to offer a 10% discount on my order and to waived the delivery charge. Never did she suggest that she would speak with Garrett on his actions until I made mention of it. She indicated that her position is not to let the customer know that she will have a conversation with him and that nor is it her position to belittle her associates. But to her defense, she did apologize 3 times for my ordering experience. With that said, I will never shop at the The Home Depot in Upper Marlboro, MD again based on my experience. read more

See all

home depot has alot of stuff! did they know they sell fishing stuff online like coolers and rods..

My sister in law was in the Upper Marlboro store today looking for a power washer. She went to the aisle they were in and it was blocked and locked with a padlock. She looked for someone to help her and couldn't find anyone at all. She went to the front desk to ask for help and the young man said he would call someone to help. She went back to aisle to wait for someone and waited about 10 minutes and nobody came. She went back to the desk to ask for help and the young man said he would help her. He tried to open the lock which needed a pass code. He tried for maybe 5 minutes but couldn't get it open. He said to her 'well I tried' and walked away! Then she saw another man that worked there and asked him if he would help her. After another 5 minutes he was able to get the lock open. She saw the power washer that she wanted to get and showed him, thinking that he might help her put it on the cart, but he just stood there and watched this t0 year old little woman struggle to get an 80 pound power washer onto her cart, never offering any help. He the told her it's store policy to escort her to the cashier. after paying she was hoping someone would help her put it in her car, but nobody offered to help at all. This is the worst customer service! do not go to this store, go to Bowie instead. read more

This is my fourth time ordering curbside pick up, and the fourth time my order hasn't been ready in two hours. The fourth time they have waited until just after 6 pm to text me that my order is ready. Conveniently they stop offering curbside at 6 pm. My orders have been so few items each time. Today and last week I literally ordered one item! So it's not like it takes long to run down an aisle and grab one item! I choose curbside because I am at a higher risk for Covid, and I don't want to drag my young kids in the store during a pandemic. If you can't provide a service, don't offer it! read more

I've had really positive experiences at this Home Depot. I purchased a house withing 10 minutes of this store so it's my go to location for my home needs. I shop here most often at their nursery or at the paint department. I've gotten great service from the employees; the folks who assisted me seemed knowledgeable and were willing to go the extra mile to make sure I found the right product for my home. The folks at the paint department in particular were really outstanding -- they walked me right through the process of choosing paint types, amounts, colors, and supplies. When I came back a couple of weeks later, the employee remembered me and wanted to see pictures of my project! The prices are very fair and you can really catch some good sales if you keep an eye on an item that you like. I'll be back when it's time to get another project moving! read more

Absolute trash of a Home Depot, could barely get down the aisle to get the materials I needed. How management allows this to happen is beyond me. Go to another HD or Lowe's. read more

The Home Depot - Hardware Stores Near Me - Upper Marlboro, Maryland

I'm often frustrated in this store; I've been shopping here for years, and sometimes it is a successful and convenient trip and other times it is complete and utter frustration. Interaction with the sales floor staff is usually hit or miss...either everyone is polite and will at least say hello, or everyone will completely ignore you. The plumbing department is terribly frustrating and I mean ALWAYS frustrating; good luck find the connector and pipe parts that you are looking for, nothing is ever in the right box and there is always that one last piece needed for a project that just can't be found. On the last trip, I was poised to buy a large appliance that was on sale with a pretty good promotion, however, a brief interaction with a very unfriendly sales associated halted that action in its tracks. I left without purchasing the item. I keep shopping here because it's a somewhat convenient location and the garden department rarely disappoints, but there is better service in the local competitors and the other area Home Depot stores. read more

The Home Depot - Hardware Stores Near Me - Upper Marlboro, Maryland

This place is hosed up. Bought ceramic threshold, was told they could cut it. Lumber cannot, nor van took rental. Get it together! read more

I am remodeling my bathroom. I decided to get all my new items from the Home Depot store #8550. I will just say this has been a nightmare for me and the guys renovating my bathroom. I have made 4 separate orders in the store and 3 of orders (one of messed up several times). The first order had a shower wall, shower base, and toilet. I was at customer service desk but my order was being loaded on back of pick up truck of the guys that brought with me. Got home and saw my order was mess up. I got the shower wall, no base and two toilets. Went down store to get the left side base. Employees got a base for me but it was a right side shower base. I had to take that back. I order a dual sliding door from inside the store because the store didn't carry it in the store. Picked it up two weeks ago. When the worker realized the sliding parts for the door were not with the parts. Came down to store and was told that I need to bring the frame (not the doors). Brought the frame back and now I have to bring back the door as well. Return the door (which was $499) and then purchase the door again . This has been a total fiasco for me and the guys who are doing the work. Now my bathroom will be put on pause for however long it takes for a whole new door is shipped to the store. This will be the third time that I have to pause and wait for Home Depot to get my order straight. I know now that I am going to have to go with their competitor (Lowes) on my future projects on my home. Truly Disguisted!!!! read more

Customer Servicee is a JOKE! Employees walk around you, you ask help, they tell you you will be right back and never return ! Where is the management? I waited for over 45 minutes for assistance to purchase an appliance. One person in the appliance department. Worst Experience Ever ! read more

My neighborhood Home Depot is my favorite Home Depot. Not just because of the convenience, but because of the staff. I would like to point out three ppl who continuously provide excellent customer service. First, there is Richard who recently waited on me in the paint department. Richard has been at this store for awhile and has helped me in other departments as well...but for this review, I'll speak to my paint department experience. Richard was helpful and attentive as he searched various sources to help me identify a paint color/brand I used a few years back. He is excellent at multi-tasking while still providing one-on-one personalized attention. As I awaited my turn, he acknowledged my presence in a cheerful manner. The next day, I returned to the store because I needed more paint. Richard remembered my paint color and asked if I needed more. He is extremely pleasant and always ask if there is anything else he can help with. The second employee I would like to point out is Connie. This lady goes over and beyond in customer service! During a recent bathroom remodel, Connie helped me pick out faucets, lines, fixtures, recess lights, etc. She is very knowledgeable and if she doesn't know, she consults with other staff members...she will get you an answer! I selected a ceiling light to purchase but it was sold out. Connie took the time to research other stores for inventory. She discovered that the light was due to arrive soon at the store. She took my phone number and sure enough called me when it arrived. I purchased the light and had it installed. Because it was so beautiful, I purchased a second light. When ppl treat me well, I don't mind spending my money. The third person I would like to acknowledge is Brian who is a manager at this store. I ordered a bath vanity online which was due at the store in approximately 10 days. Due to no fault of the local store, the vanity was lost in route, and a second one was ordered. Then the second vanity was delayed several times causing a stall in the completion my bathroom renovation. The online delivery date status kept changing and I was very frustrated. I was so mad that I said I would not spend another dime in Home Depot. I finally asked to speak with a manager which is when I met Brian. He listened to my concerns and confirmed that the online status was indeed incorrect and sincerely apologized on behalf of Home Depot. It was heartfelt and I left the store no longer angry at the company. I've since been back to the store several times as I continue to purchase items for my Spring projects. When you visit the store please ask for Richard, Connie or Brian and tell them Deb sent you! read more

Horrible Horrible Horrible!!!!! The customer service is poor and that's exactly what you will continue to receive from this store. From the store managers down to the workers are absolutely horrible! There's no other way I can put it. I placed a order in for my custom kitchen cabinets on July 13, 2022, and it was stated that my cabinets estimated arrival date was July 26,2022. Well, the cabinets never arrived. So when I called to see what the deal was, I was told that the cabinets did ship out and will arrive to my home on August 11, 2022. Though I was irritated, I just wanted my cabinets and was still willing to wait. I received a call from the vendor stating that now my cabinets won't be delivered because the driver was in a accident!!! Ugh! Okay, so when will my cabinets be here is the question! Right!?....The young lady stated that she would call me back and she never did for a concrete delivery. I called my kitchen design person at this Upper Marlboro location, who is a whole different story. I had to always reach out to these people because they won't call you to keep you informed of anything. She stated that she was reaching out to them to see what was going on and still go nowhere. When I finally got a new delivery date which was August 15,2022......guess what!? Still no cabinets....no call.....no email......no anything!!!! Now, I'm hot with this company, the workers and this wack third party company they are using. When I called customer care, it was stated that the guy was having truck issues and needed to deliver my cabinets another day. At this point, I'm upset and don't even want the cabinets. After speaking with customer service, I was trying to work with them to compensate me for all these no shows and poor communication. The store manager was a total jerk. Didn't want to get on the phone to handle the issue. Relaying messages to other workers of what he/she wasn't going to do. So after all this craziness, I told them to refund my money completely. They didn't want to work with me at all. Never again!!!!!!! read more

I went in to look for some outdoor chairs that I couldn't find. Lavonte went above and beyond to help me locate some of the chairs and even helped me to my car to make sure they would all fit before purchasing. It was nice to have someone so helpful and go the extra mile to help a customer. read more

Oh man, this place feels like a "what could go wrong, will go wrong" type of place. The only reason it gets 1 star is that at least there is staff at the cashiers. Other than that you are on your own no matter what it is. Over the summer I have worked on rebuilding my wooden shed in the back yard, which means I need a lot of wood. So I go there to get a large flat board as Home Depot is the closest and cheapest around. As I ask them to cut the board at 46" they pull out a measuring tape and mark at 46", but the problem was the end of the tape was on the ground. I brought this up to the guy and he got mad at me for correcting him. When I finally got him to cut the piece, he seemed to have still cut it wrong and I had to spend an extra hour cutting it to the right size. I decided to go one more time to see if the guy was just a jerk or having a bad day. However, I grab the same board and ask them to cut it and they said they couldn't cut the board as they weren't allowed too. When I brought up that I couldn't find a notice that they weren't allowed to, they started to yell at me. I ask for the supervisor and he was a real trip, he was blaming me for asking for unreasonable demands in cutting a board at 46" (one cut, that is it). I simply just walked out of there, leaving the board where it was. I will never go back to this place. read more

Do not, I repeat do not use Home a Depot for any of your flooring or cabinets. No one will be available to take your call. Can't leave a message because mailboxes are full. No one knows anyone's schedule. Any red flag you see in customer service take seriously and move on. I couldn't even get customer service to preform customer service. They shouldn't even be selling any flooring or cabinets. read more

Excellent support staff: Emanuel professional & knowledgeable helped me find everything I needed for my flooring & garage organization project. Stayed with me during check out and loaded my vehicle to the brim under the intense heat. He did not let it deter him. He wouldn't even take a rather large cash gratuity saying "that's my job, just ask for me if you discover you need something else". That was the home run comment! Thank you! Corporate: Please take the time to reward and further recognize teammates like this so they'll be inclined to stay loyal to your employment. read more