I'm leaving this review because of the wonderful experience I had today! I received exceptional customer service from several amazing employees. Brandi was incredibly patient and took the time to walk me through different options for my roller shades, even helping me figure out ways to save money. Mike was equally helpful, patiently showing me how to install a screen and making sure I understood the process. And even an employees in the parking lot that helped me unload my shopping cart! They truly made my day! I haven't experienced customer service this good in a long time. It's so refreshing to meet people who genuinely care about helping customers. Thank you both for making my visit such a positive experience! read more

The staff here is always helpful when it comes to answering questions, especially about parts / materials I need (or don't need). I recently stopped by to see if they had the same wood flooring as what I have at home. All I had was a photo, but one of the employees took the time to help me try to find a match. I wanted to take a couple of pieces home to compare, and since the material wasn't in the best condition, he offered to let me take them. Great customer service! read more

Very helpful staff! Has all the wood options I was looking for! I've also recently ordered a water heater from them installed by their tech. That went pretty smooth as well. read more

The Home Depot - Hardware Stores Near Me - Tustin, California

A big shout out to Jesus who provided friendly and knowledgeable service. I was looking to get educated on options for Smoke + Carbon Monoxide Alarms. read more

I'm about a month into my gardening hobby, and was trying to find ways to keep squirrels from getting into my balcony garden. I saw online that Home Depot had some netting options, so I decided to stop by here and check it out. Typically I go to Lowes, but I'm now discovering that Home Depot actually has a much better selection than Lowes for gardening things. I ended up finding value seed packs, which comes with 3 different types of seeds. The staff here is also helpful. I was considering maybe DIY-ing a netting solution, and one of the staff members was able to help think of solutions and ways to build it with me. I don't have anything to base the pricing off of, but it did seem pretty affordable and reasonable to me. The 3 variety seed packs were about $4! read more

Home Depot (Crew2 installers) installed our bedroom carpet in July. I had them come out twice to fix a huge seam that was showing. It didn't go away so I called and emailed them photos of it. The woman that worked in flooring department called me and said she would call me back on what they were going to do and she totally ghosted me. It's been two weeks! If there's nothing that can be done, then tell me but don't ignore me! I will never use Hone Depot again for flooring! read more

The Home Depot - Carpet seam shows! - Hardware Stores Near Me - Tustin, California

Tyler in appliances was very helpful and knowledgeable. He helped us with comparisons and took care of us with great customer service.

This post is about keys being duplicated ONLY!! I drove all the way there to have my keys made and find this (photos) waste of time. I'm wondering how long this has been going on. read more

The Home Depot - Hardware Stores Near Me - Tustin, California

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Just got done paying. We went to Jimmy (older Asian guy) he is a store associate (as stated in name tag). He was rude. No hello or friendly acknowledgment. We asked him a question about how we can pay for a form of payment -- he ignored us. We gave him the form of payment. We wanted to pay with quarters , we wanted to get rid of our quarters. The item we bought was $6.42 cents. We count and handed him the change. But he was rude. Didn't say thank you or anything. We said thank you to him for helping us. He ignored us. Then I said thank you again nicely and he said "okay" and slammed his register. Very rude. Will be speaking with manager on duty. read more

majority of the employees here are either super kind, super helpful, or just kindly minding their own business, doing their thing. They are just an amazing team. I bought a $100 heater and a couple of other small items, and I needed to tape the whole thing, so I could carry it home. A young girl working up in front in her early 20s maybe, a young Asian girl, she decided that after $150 worth of merchandise I purchased, that when I asked for tape to tape them up, she decided to be so tacky and to treat me like an idiot by saying, don't use all the tape, we don't have enough. That how you treat your customers? I would die for my customers at Circle K. And they know it. I don't know if I wanna come back to the tacky Home Depot, where they are worried more about a roll of tape that costs like five bucks over their customer that just bought a $150 worth of stuff. That's not just disrespectful, that is just a ghetto way to communicate. He could've said something as simple as, that's pretty strong tape, a couple rounds would do. And I would've agreed with her wholeheartedly. Because it is a good strong tape, which is why I only needed a few times around the box to seal it tight. But no, just embarrass me in front of other people telling me, don't use too much because we don't have enough. But at the same time, it's embarrassing the store that they are literally choosing a roll of tape over their customers. I don't have to come shopping at the store. I choose to because the employees are normally so kind. But this one employee really broke my heart. read more

TERRIBLE service Come here almost 3x a day spend tons The manager wouldn't except my military ID on returns. Just lost my license Monday. Also all but 1 or grills at the back door talk constantly ignoring waiting customers Costa mesa is so much better.1000% read more

I've been a customer here since the 90's and a lot has changed. But the one thing that hasn't is their large assortment of decorative seasonal items, whether it's the large Skelton's and life size ugly witches on Halloween, lilies and flowers in Easter, but this time about the Christmas items. Am always searching for lights on the tree or the roof, to the ornaments, and life size balloon statues. But my favorite thing to shop for is the Christmas tree. My parents are gone now; but being a kid in that household with the pine smell was my favorite part of that holiday, even more than hearing the sappy Christmas songs like the Barking Dogs doing Jingle Bells and Grandma Got Run Over by a Reindeer (j/K). They had at least three types of pine trees including Noble Fir but I prefer the bushier stronger smelling Douglas Fir. There is one other type of tree that I once bought - forgot the name. It rarely dropped needles but the smell was weak. They are priced by height, and I always choose with one unbundled with string because they are usually fresher. I shake it, and pick one as symmetrical as possible and drop the tree to see how much needles drop. There are low long carts to haul your tree to the register and offer to cut the bottom to size and also allow for better absorption of water. Going on a week day afternoon 10 days before Christmas is my usual strategy. Borrowing a friends truck, we hauled it into the living room and decorated immediately adding lots of water daily and placed away from any heater vents. Check out was easy. 4 days after Christmas and tree still looks and smells great. I am conscious about sustainability issues, but a fresh Christmas tree is one time I will violate that over a fake tree. But I always look for a recycler to return my tree after the holidays. read more

If you're looking into renting a moving vehicle, save yourself the trouble and don't. They try to overcharge you and the employees are on different pages. I've never written a poor review before but the service I've received here compelled me to do so. Please avoid. read more

Today was the first time they didn't have the item I was looking for. I wanted a picker I saw online but it wasn't there. I do a monthly beach cleanup at Huntington and wanted my own picker. Coastkeepers does have some but having my own, I can get an early start. I enjoy shopping at Home Depot everyone is so helpful. read more

This review is for Mike P! This past weekend, I went to Home Depot because I was in need of replacing my front door. I had no idea what to do or where to begin so I headed to the door section. Mike P helps answer all my questions and explain everything to me. I had no idea there were different types of doors - example a door could be left or right inswing or outswing. He explained it all to me and helped me pick out the right door I needed. He also let me know I needed to get paint for the door and even recommended different types of locks for the door. Who knew you had to paint a door I thought it came painted! For someone like me who is not well verse in home improvement projects this really meant the world to me. He helped me put in an order for all the items I needed to make sure that when the Handyman I hired came to do the work he could just come in easily pick up the door from Customer Service. He made what I thought would be a complicated process very smooth and efficient for me. Thank you, Mike P!! read more

I needed a 34 in square cuts on some plywood that I needed for a project and had them cut 36 in for me so I could cut down for maybe a better finish at 34. But the cuts the guy made for me were perfect at 36 in square that it turned out to be better length anyways. They were exactly 36 square and fit double on top of each other seamlessly. Great job! Thanks! read more

Needed help for a hedger and no one would help. One guy tried and he said he'll be back in a few minutes and nothing. I had to go flag someone else who knew nothing. I saw sales folks all congregating and chatting amongst themselves with no interest for the customer. Just ridiculous. read more

I never write reviews, but I just had to praise Nia at the customer service desk. Doing a home renovation is so exhausting and I am a very picky and particular person, but Nia was an absolute angel. She was so attentive, answered all my questions, and just had a beautiful energy that brightened my whole day. Management is very fortunate to have her on the team! read more

Really great experience here. Very well organized with a good selection, but what really stood out was the service. I had a pretty difficult problem to solve and I'm not very knowledgeable whatsoever about tools or home repair, I ended up talking to three different employees before one of them (Paris) spent a good 20 minutes or more coming up with different solutions to my problem. He was so patient and knowledgeable and ran through different ways I could solve my problem and was very pleasant and confident. I will definitely come back to this location. Honestly he made me feel more confident that I can continue to do home projects by myself. Thank you, Paris! read more

I came in looking for a piece to fix a light pull on a ceiling fan. I found it and Al helped me to install it and was so friendly! Good conversation and you can tell he really enjoys helping people. I would definitely go back for any fixing needs and to say Hi to Al again. read more

Every time I order Paint in the department area. They seem to be always slow !! All other home depots paint department are great just not the el Camino real Homedepot. read more

Tidy and organized. Friendly and helpful staff. Plenty of Christmas things! Come explore. First time at this location. Who knew that on Saturday at 9 pm it'd be so busy here? I guess HD is like a candy store for some. Not me. I visit a HD once every 2 years or so lol! read more

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Let me just say it--Home Depot's rental equipment is awesome. Whether you're a weekend DIY warrior or someone who just Googled "how to remove tile," they've got you covered. Need a floor sander? Boom--there it is. A jackhammer? Oh yeah, they'll hand you one like it's no big deal. I walked in needing a pressure washer and walked out feeling like I was about to film a home improvement montage. read more

You can probably order on Amazon shipped faster than these guys can complete an online pickup order.

Never had too bad of an experience at this location. Associates are friendly and although they might not always know where things are, they really do put in the effort to help out in whatever way they can. Extra points to the staff member who helped grab a decorative balloon to let my kid play with, since my toddler had been eyeing a nearby red balloon near the returns section. Most recently, I bought some mulch and paving gravel and found that the pricing was very affordable. However, I found out the hard way that the pricing is affordable since it requires multiple bags of mulch and gravel in order to cover a yard, but all in all I was satisfied that there was stock of what I needed and was certainly glad that none of the bags of material broke when loading into my car. The selection is decent, the online ordering has made it much easier to pick up items, and the return process is very smooth (I returned an online order without any hiccups to this store). Would certainly recommend for any DIY-er or someone looking for home project supplies. read more

Wow if I knew having a boyfriend would be so handy, I might have gotten one sooner. I came to Home Depot with my boyfriend since there were some updates he suggested and volunteered to do around my place. Just for the record, I did not force him to do the work, he insisted. Home Depot has all the major appliances and variations for home upgrades. I feel like compared to Lowes, Home Depot is more affordable, but Lowes is nicer. We just went to each section and he would ask me what I liked or wanted... and I would just look at it like, they all look the same. I might have a few parameters to narrow it down and he would help me pick. Nice experiment of our joint decision making process. What surprised me upon check out is that they just had self check out. I actually wanted to ring up with a cashier to ask them something, but staff here was not as engaging as other Home Depots I have been to. One Pro Tip I learned from the boyfriend is that Home Depot has recycling areas. For instance it was handy that we took out my old light bulbs to go find replacements, and then recycle the old ones while we were already there. The recycling area for this location is a bit hidden but it's behind the customer service area. In general I find that I prefer to go to Lowes. It's cleaner, friendlier service and my allergies don't activate as badly. It's just a nicer customer experience for me. But I guess if I need to save money I can send my boyfriend to Home Depot for me. Just kidding. read more

Linda helped me today find a certain rope and she was so nice and personable!!! Loved her and thankful!

I had been meaning to write this Home Depot a 5 star review because I come here often and have always been met with the most helpful, friendly employees. However, today's (Sunday 8/13/2023 in the Returns Department) experience tainted it all. RETURNS DEPARTMENT REVIEW: I was trying to do a return and in the process of explaining to the cashier (Rebeca) that I had the receipt for everything except for two items. However, I didn't get very far when suddenly the returns manager looks at me and says, "someone said they saw you grab those from one of the aisles so we won't be returning anything for you". WHAT. I was so shocked, confused, upset... stunned speechless. I literally walked through their door and into the return line. If you know this store's layout the return line is right by the entrance door. I asked them to look at the camera to prove that I didn't come from any aisle, and he said, "I don't have access to the cameras right now". WTF? You are just going to accuse an innocent customer of something based on another person's word without proof? I even asked the people standing in the return line in front of me, "didn't you see me walk in and stand behind you the whole time?" and they nodded! Also, I was doing several returns. I had receipts for all but two of the items (2 doorknobs). The cashier Rebeca did not even bother to look at the receipts and said, "I can't process any returns for you since someone said they saw you in the aisles". She barely glanced at the receipts and just brushed me off like I was a criminal. Actually her actions and attitude were the worst part of this experience because she made me feel so small and worthless and she never even apologized. First of all, if someone was going to steal something from Home Depot, it sure wasn't going to be two doorknobs. And if I wanted to steal them I would've walked right out the exit door with them. Why would I be standing in a return line with a bunch of other items (with receipts - that you refused to even look at to verify!!) As all this was happening, the manager comes back and says, "I apologize, that person said it was someone else they saw" (?!?!?!?). Then walks away. Doesn't even have the courage to come up to me. You slander someone's character like this and THIS is your apology? An "oops my bad" kind of apology?! I am SO stunned and speechless at this point - I can't believe they accused an innocent person of stealing, then act like it's a harmless mistake. I could barely process what all just happened. Rebeca robotically proceeds with the returns without an ounce of remorse or feeling apologetic. Rebeca, you don't belong in customer service. I cannot believe this is how they treat their customers. They simply took one person's word and didn't even think that that person could possibly be mistaken. If they had even tried to listen to anything I had to say in the beginning maybe they could've stepped back and think "hmm yea something doesn't add up". But no - they are so quick to accuse and jump to conclusions without facts and only through hearsay. read more

The Home Depot - Hardware Stores Near Me - Tustin, California

Came to HD to make a key. Asked the employees to help me cut a key. Nobody even bothered to come over to aisle 15 to help me out. Two stars because the employee at the cash register was kind and did try to call someone over. read more

Ok, do you know how each person has like a favorite place to go to? Some love fashion, others love jewelry, cars, and plastic surgery? My favorite? HOME DEPOT. This place smells amazing. Freshly chopped wood makes me feel rejuvenated. This place has everything I need to revive haha. I like getting things from there simply because I enjoy fixing things like drywalls, paints, caulking, installation etc. The list is never ending beautiful. :) Get out there, and watch your project, ahem room, come to life. ;) read more

Shoutout to Mario in the Paint department for helping me last minute today. You were personable, professional and helped me minutes before close. I was in and out with my paint and supplies because of your help. On my way out I was also greeted by another associate. Good customer service. Will come back because of this experience read more

I still remember accompanying my grandpa to The Home Depot almost every weekend as a kid. I guess I got my love for tools from him. This chain is huge, affordable, and has the most locations, with at least 2 stores per city, along with the most helpful online site. Both the site, and app will show you what aisle and what section in the aisle, to find everything that you do a search for. And it will be specific to the closest store, if you allow for your location to be used. Or you can ask one of the many helpful employees, who all know where to find everything. And they do, have everything. read more

The Home Depot - Key maker - Hardware Stores Near Me - Tustin, California

Experienced my first bout of rascism here today. Home Depot policy: if a plant dies within one year of purchase, they refund your money. I came to return a plant that died within 2 months. I had the plant in its original pot and the matching receipt. The guy at the customer service counter, WILLIAM, says the plant is not on the receipt when it clearly is. tree read more

In my experience service at Home Depot shouldn't be expected. This Home Depot maybe the exception! Not only were there employees who were visible and present in the isle where I was looking for a part ( plumbing ) but no less than 3 different employees approached me and asked "can I help you". I don't remember the last time I was provided unsolicited service at a Home Depot let alone seen a an employee available to ask a question in the isle I was looking for something...usually I have to flag someone down or wander the warehouse ( for an hour ) until some miraculously appears who then says, "let me get someone to help you". I guess I won the Home Depot lottery that day. I was honestly shocked. My response to the person "I'm good", which was not true but I was mostly shocked. When I finally figured out and could put into words my question...I turned around and one of the people who asked if they could help me...was there to help and answered my question! I got what I need, paid via self service checkout and left! The best Home Depot experience of my lifetime From my experience this is not common! Had to write a Yelp...to encourage people (to write Yelps) if they've had the same experience and to support this (unique?) store. read more

We had an incredible experience at this location. Unlike any other Home Depot experience. Jesse went above and beyond to help make sure I bought the correct products. He actually walked me to each item and educated me on what would work best. Tanner helped me cut several pieces of wood and was not only helpful but very efficient. Don also deserves a mention, he was incredibly kind and helpful. Great job management! read more

Not sure if the other locations do the same but in Tustin it seems like all the announcements I've been hearing are totally in Spanish without an English version so I have no idea what the announcement is. Again I waited for the English version and each time it doesn't happen - 3 visits in a row. I'm going to Lowe's or even better yet ace hardware. I will spread the word. I mean it's great to have both English and Spanish right? read more

I got charged for items laying around cashier. Not sure if intentional or inadvertently nevertheless I noticed when I got home and had no recourse! read more

I'm a jack of many trades, except shopping at Home Depot. When I arrived I was ask how I can be helped looking for a small lightbulb for a freezer. I was told isle 14 then was sent on my merry way. Anxiety started to kick in once I arrived and saw so so many bulbs. I thought I found the match, good thing I opened it, it was 3x the size. Thank god I can into the most knowledgeable and friendly man, which he saw me lost, ended a conversation with a colleague and asked if I needed help. I said, I'm so sorry to interrupt your conversation, he said "No worries, I've been talking to her for 25 years" this made me laugh, because I thought I'm he was going to say "minutes". I explained my frustration of never being able to fine anything and immediately his vibe calmed me down because he knew what he was talking about! Won the lottery! He helped me get an even better bulb that's LED and can save my grandparents money on their electricity bill. When I said thank you, he said- "and Ma'am don't hate Home Depot, when you need Electricity help you just come to me. I'm Al" literally a hallmark movie preview in person. I had to just share my first wonderful at Home Depot at age 39! Home Depot---- You have a GEM! PLEASE GIVE THIS MAN A RAISEEE and BE GREAT TO HIM! Thank you read more

Had to wait for 1/2 hour to get someone to help me and then they disappear and ended up flagging someone else down who finally did .took me a while to get the piece that I wanted cause it's always out of stock but well I get lucky today. Then the cash register had only one person and it took forever to get finally get what I wanted. This was one of the worst Home Depot experiences I have ever had. read more

Drew, the cashier, was very friendly, professional and knowledgeable. Few times the computer "glitched" even with the correct order number and receipt, Drew had to navigate the process. Goes to say humans are still better than computers. Thanks Drew for making the return a smooth process. read more