Great support in new oven purchase. Perfect installation replacing a smaller oven with a wider oneread more

From the owner: Major Appliance sales and service.read more

Dishonest business! I had a horrible experience with this business. I left a $150 deposit for a…read morepart, but after a month of no updates, I went to check in and found the shop closed. When I was finally able to speak with someone in person, instead of receiving a helpful update, I was met with hostility and was asked to leave. Unfortunately I never got my money back.

They are a full service business. They service what they sell. Very few businesses do that today…read more They have name brand products and competitive pricing. Easy to do business with. Their service people are professional.

Excellent service! Washer Dryer install was quick and seamless. Installers were friendly and…read moreefficient.

We have relied on TopLine for years and the service and honesty are the biggest reason why. There…read moreare 1000s of resources online with reviews and opinions on brands and features, but relying on those who live and breath the products has always served us well. When our refrigerator went out last week John called me back immediately, he knew exactly what we had ordered 14 years earlier from him and gave me what he thought were the best options for replacement and we were given a really great price. In a matter of days the order was made and scheduled for delivery. Jenny was amazing about keeping me in the loop on the delivery and they even arrived earlier than expected. Jose and Adam were so considerate of the house and making sure the ref was set up properly, balanced and walked me through the key features of our new appliance. Our family is thrilled to have new working refrigerator and I am so grateful for how easy John and the team at TopLine made the process for us.

Technicians were great at scheduling a prompt appointment and resolving the issue efficiently…read more Would recommend them for all your issues with your appliances.

we bought a washer and dryer 2 months ago from here. Customer service was always good, very nice…read more We had an issue with the washer and a tech went out and fixed it quickly. Recently the dryer stopped working, we called the store since it was still under the warranty. The woman who runs the store was helpful and offerent to give us a new dryer. Delivery was set up and on day of delivery, the guys told us they're not bringing in, that they weren't told to do that. That information wasn't shared with us prior to delivery, we took the door off so the guys can easily bring it in. The guys that delivered said they have to call the store to ask about it but instead drove off without saying anything. I called the store to speak to the woman and express my frustration. She told us that guys had somewhere else to go and wasn't going to pay for them to bring it inside and install. I didn't ask to install but to bring inside since we werent able to and if they didn't want to install, we could do it. Unfortunately she kept saying no they won't do it, she's not their boss, and can't tell them what to do. It was left outside on a rainy day. I explained my issue with that and i don't think it's good customer service especially since we were sold a dryer that only lasted two months. She then proceeded to get defensive and blamed us for breaking the dryer. That was even more frustrating and I told her that I won't be using her store any further and won't be able to give a good review and she then hung up the phone on me. It's a shame because up until today, they were great. The store was nice, had a good selection of items which even used, looked pretty new. I also need to replace our fridge, stove, microwave but will need to look for another store

Marc was incredibly helpful. We had already identified a dryer that fit our lifestyle, but he…read morehelped us find a slightly smaller model that would be easier to move into our old house with narrow doorways. The delivery men were outstanding! They arrived when promised and easily removed the old dryer. We have had some really bad experiences with appliance deliveries from other businesses. These guys were thorough and efficient - a real pleasure to work with. We will definitely shop at this PC Richards again.

This is second time getting something in past 3 months.First 1 in may.Bought AC,opened box and it…read morewas CLEARLY broken from being dropped..Went to union store,manager accused me of damaging and returning.Person at customer service was VERY RUDE,CURSED AT ME AND CALLED ME A LIAR.No reply from corporate.Last and final time, received refrigerator, did not get it,person refused to wear mask.Called corporate and they talked to dispatch.Problem solved,it was hooked up week later.UNLESS,I ABSOLUTELY HAVE TO WILL NEVER SHOW AT PC RICHARDS,AGAIN.Not that they care

I can not thank Viking enough. My shower faucet handle snapped off in my hand. The stem from the…read morecartridge sheered clean off. Multiple stores told me they couldn't get a replacement for my brand. A few plumbers quoted me a few hundred to replace to a few thousand to demo tile and install all new. A friend recommended Viking. I went told them my issue they were so nice listened to me explained what I needed and suggested I come back with the cartridge that break this way they didn't sell me something that didn't fit. Well I returned and they had what I needed and it turns out it wasn't some cartridge that no one could get anymore. These guys were honest and instead of thousands it cost me 29 dollars. I'm no plumber but my shower now works thanks to these guys. I'll happily recommend them to everyone. They've gained a customer for life. Thanks Guys

We've been customers of Viking for many decades and are pleased with the quality of the products…read moreand the knowledgeable sales staff. Recently our Hot Water heater developed a leak. I called them and gave Mike the information from the label and they had them in stock. He asked me if we needed new couplings & adapters (yes). By the time my husband got there, everything was ready, including the invoice and they helped load it into our vehicle. When we renovated our bathroom, they had the matching tub, toilet & sink. For the shower, they had a temperature and pressure balanced shower fixture that works great! They had many choices for the sink fixture. They recommended what piping & fittings we should need to install everything. They are a busy shop but everything went smoothly, so I would definitely recommend Viking Plumbing & Heating.

They are very helpful. I've been buying my appliances from them for years. They explain the…read moredifferent features on all the appliances that they recommend. Always make sure to tell you about the rebates being offered too

Sorry for the delay...had personal issues at home, but this company backs its products, service and…read morefollow up service. Purchased a washer that never worked properly...8 months later they took it back and provided a newer/better appliance without argument. Have purchased many appliances and will continue to do so in the future.....JOB WELL DONE AND THANK YOU!

Had the pleasure of working with Chris on March 6th 2026. Very courteous and honest repair person…read more The prices described both with the simplest solution as well as the worse case scenario was within what I was willing to pay to get my refrigerator's ice maker back up and running. Chris explained my options (several time until it made sense to me) and did not try to upsell. I will call again in the future without hesitation.

Great Service! Chris was very helpful and accommodating and able to work around my work schedule…read more Chris was very thorough when checking my washing machine and trying everything he could before replacing any parts to ensure I wasn't over spending on something that could be easily repaired. When it came down to replacing a part he was very straight forward and showed me the price of the parts and ordered everything in front of me and returned in a timely fashion as soon as the part arrived and was very diligent, clean and precise when working.

We bought a new fridge, stove, microwave, and dishwasher from Top Line. Adam, our salesperson, was…read moregreat at staying in touch with us, explaining details, and answering questions. The prices were competitive for what we had ordered. We placed our order in February, and they were happy to hold the order for us since we were targeting an April/May renovation. However, when COVID-19 got in the way and pushed everything back, Top Line was more than willing to hang onto the appliances until we were ready. Not once did they pressure us to take delivery, and they were VERY patient with us as we pushed the delivery date back and back. The delivery itself was scheduled within a two-hour window, and arrived within that window. The gents who delivered them took great care to avoid damaging the house or the appliances. I won't buy appliances anywhere else without checking Top Line first.

i purchased a professional gas range and a professional range hood to match. I chose the brand to…read morematch and the hood had specific measurements for ducting that fit my situation. After waiting several weeks longer then they said it would take. the hood did not match the online specifications. I waited 2 weeks to here from " the rep" about this. I called the manufacturer and got the rep on the phons_ he was never contacted by Top Line. Great accept he was no help. So I returned the brand new hood never even fully out of the box, and im still waiting for my credit several weeks. /They have called to see if I dicided on a new hood, but never took care of my credit for the first. bottom Line ....they know very little about what they sell and customer service is non existent. you can go anywhere and get the same appliances at the same price with better service