My favorite home Depot, The staff is usually well knowledgeable about anything I ask about. This location being my favorite, I kinda already know where everything is (after asking a hundred times) Today I came in for some heavy duty mount tape, I did a lap just to look around. I feel like there's not as much staff stocking or wandering around like they used too. I usually like to shop in store and a pay a little more to get advice and ask questions from the staff hopefully they didn't cut hours. read more

I visited the returns counter at Home Depot today and was assisted by a cashier named Angelina. She scanned our return barcode, but because it was not scanned properly, the item did not come up in her system. We calmly explained multiple times that the item was purchased from Home Depot the previous day, but she repeatedly insisted it was not showing on her screen. The interaction turned into an unnecessary back-and-forth, and her attitude came across as rude and unprofessional. After we asked her to fully rescan the barcode, she realized it had not been scanned correctly the first time and the return finally processed. This situation could have easily been avoided with a more thorough scan and better communication. As a seasoned cashier, it would be expected to double-check the barcode before dismissing the customer's explanation. The situation was ultimately resolved, but the experience could have been handled much more professionally. Unfortunately, this was not a positive visit. read more

So over the last several months I've been going here, I have received excellent service. Sally who always greets me at the checkout with her precious smile and goes out of her way to help me. And then there's Henry who bounces all over the Home Depot. He's assisted me in lumber, checkout with a big happy smile. Tanya in gardening is a true genius and has superior knowledge in all her special plants. Sure was surprised about her skills in the gardening department. Sally, Henry and Tanya, I greatly appreciated your outstanding assistance over the past couple months. You're truly an amazing asset to Home Depot read more

My family ordered a new fridge, the next day The delivery team arrived at 6:00 a.m., which was much earlier than expected and unusual Because I half awake and in a rush, I mistakenly left some food and my alcohol inside my old freezer. When I realized my mistake, I spoke with the delivery team, and they promised to come back for the items, but they never returned or called back This has been a very disappointing experience. UPDATE the next morning when I was leaving to work I saw that they threw all my stuff outside the curb but kept all my food and alcohol UPDATE 2 it was resolved with something else read more

Home Depot the store to go for all your home needs. If you can find a team member they will help you with what you need. I have always had a great experience when coming to this store. A great selection of materials and beyond for the home. Great deals on selected items when on sale. It's close to home for me so that's always a plus when in a pinch. It's the place to go for the Bob the builder in you to get more done on that honey do list. read more

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Excellent customer service. Never had a bad experience or encountered a bad attitude. Clean environment, organized stocked. My dad dropped his cellphone in the parking lot and someone returned it to lost and found. Went to customer service to try our luck, and they had it! read more

I would give them 0 stars if I could. Me and my family have spent thousands of dollars in this store for more than two decades, but not anymore. I walked into the garden tool section to buy a hedge trimmer that cost $200.00. I asked for assistance TWICE and nobody showed up to open the cage to make the sale. That is not how you run a business. I will never shop at Home Depot again and will be buying my house needs elsewhere. You lost a life-long customer. Hire people that care about their job. read more

Everybody's workin' for the weekend (unless you're married and have a honey do list).... Always at Home Depot, either buying tools, materials or appliances. I've had success finding whatever I need. On the first Saturday of the month they do a Kid's Workshop, great if your kids (like mine) love to get their hands on little projects. Missed the one this month but maybe next time. Check on the website for your nearest one for more details. If you have a Home Depot Credit Card, they will occasionally mail out a 0% interest offer when you spend over a certain amount. I mean nothing like new appliance that are delivered for free and you pay no interest (sign me up)! If I'm not sure on some items I can usually find one of the workers at the store for help. Whether it's a DIY or supplies for your home HD can help you finish. read more

The Home Depot - Flowers - Nurseries & Gardening Near Me - Covina, California

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On September 2nd, 2025 at approximately 2040 Hours, I shopping for a Milwaukee socket set that happened to be locked, immediately after scanned the Associate assistance QR code in front of the locked merchandise, no one showed up for approximately 15 minutes. I looked around for an available associate and was met with Cheere who was extremely rude, she instantly responded with "next time scan the code don't go lookin around for help" She needs some serious retraining. Luckily the young lady at check out had better people skills and was able to kindly assist us with our further needs. read more

5 Best customer service experience at Home Depot Covina! Sonia was amazing and Tim, the manager, went above and beyond to help with my windstorm damage. They made ordering and delivery a breeze. Highly recommend! read more

Been here many times, this is one of my preferred locations to go to. Always tons of parking. Easy to get in and out, well stocked, very clean. Older store but lots of good prices and inventory. Will return and highly recommend. Feels safe and clean. read more

The Home Depot - Christmas stuff in October - Nurseries & Gardening Near Me - Covina, California

My experience reflects very poorly on management at this location. Think twice before renting from this location. This was supposed to be a basic truck rental. Instead, it turned into days of stress and the worst customer service I've dealt with in a long time. After returning the truck, I saw an extra charge that was never part of the agreed price. My husband called the store for two days straight trying to fix it. BOTH days they admitted it was their billing mistake and said they would look into it and call us back. They never called. On the third day, I called since the charge was on my credit card and asked for Stefanie, the same person who had spoken to my husband. Suddenly she "didn't remember" the case. She said she couldn't look up the contract number. She refused to transfer me to another manager. And her only solution? "Come into the store with the credit card." I explained I had moved to another city. I don't have a car right now. The mistake was theirs. And somehow I'm the one who has to fix it? Her attitude was dismissive and cold. It honestly felt like she just didn't care. No effort. No empathy. No accountability. Then when I contacted Home Depot Customer Service, the story magically changed. Now it wasn't a billing mistake anymore, it was supposedly a fuel charge because the truck wasn't refilled. That's not true. I have timestamped photos from pickup and drop-off showing the fuel level. The truck was returned refueled. Exactly on time. Not late. Not even a minute late. I spent HOURS on the phone trying to correct THEIR mistake. Hours of back and forth, conflicting stories, and zero resolution. And I'm still here with an improper charge and no answers. The money is one thing. The treatment is another. Being brushed off. Being told to "just come in" when that's not possible. Being made to feel like you're the problem for questioning an incorrect charge. I felt completely dismissed and honestly humiliated by how this was handled. If this is how they deal with billing errors, that says a lot about management at this location. Accountability shouldn't depend on how persistent a customer is. read more

The Garden Center at this location is very large, well-stocked and clean. So many choices of plants, sod, flowers, pots etc.. for all of your gardening needs. No matter the size of the project. Every single employee I have ever had contact with is has been very helpful and knowledgeable of all products. I love shopping at this and any Home Depot as I am anyways looking and locating items to improve my home. read more

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No help from workers they just stand around chatting and ignoring customers! The Music was deafening ACDC Metal Really !! read more

Terrible service. I needed a piece for a gutter and asked 5 different people for help and no one ever showed up to help. They all indicated this wasn't their department but they weee going to contact someone else.... read more

My husband and I were at Home Depot and couldn't find what we were looking for worker (Emilio) was working on a project and assisted us with respect and knowledge of the item, we were looking for, just wanted to say thank you for hiring people like him to go the extra mile for customers. read more

Home Depot has a list of contractors they recommend. Had a pretty bad experience and when contacted Home Depot about it, they had no idea how to help. Customer beware! read more

What's up: We were on the search for items to refresh the house. Since my aunt was doing a minor renovation, we decided to get new things to match. Parking: Parking is plentiful and we didn't have any issues finding a spot, especially if you park further out. Environment: Masks are required. We walked in to shop around for door handles and mirrors. Not really liking the styles, we decided to take a look at window blinds and curtains. We were looking among the various displays and liked the cellular pull down blinds. It was there that Tanya came by to help us out and gave us an overview of our options. She was extremely friendly and super personable. Tanya was very knowledgeable and definitely knew her stuff. She told us that she can get us signed up for a free estimate so we can see the samples in person at home. We did just that. What was ordered: - A free estimate for at home window treatment Yay/Nay/Meh: Yay. Tanya at Window Treatment was awesome. She was easy to talk to and was able to answer a lot of our questions regarding windows and estimates. We appreciate her feedback and all the options she gave us. Thank you Tanya!! read more

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So on my visit at Home Depot today, as I went a little too far out of the store looking at plants in the Entry way of Home Depot the brakes on my basket locked. A Security measure.. no problem, the problem was that the Sales Lady proceeded to explain the process of the basket wheels locking to the gentleman entering home depot.she completely ignored me. My feeling is that she completely catered to the male customer and ignored me the female customer. I find that to be not only belittling but insulting as well. Come on Home Depot train your Staff better! What? Don't you want female customers or should we always bring a male companion to receive good service!!! read more

Horrible Experience at Tool Rental, the tool I had rented did not work as expected brought it back to see if there was anything they could do to help improve performance and was met with an older man who right from the beginning had a very negative attitude and very well implied I did not know how to use the tool and was lying and just trying get a free tool rental. He called the manager and before he arrived even told me he wasn't going to be helpful either. Manager seemed to just want get the situation over with and was only listening to the rude employees uneducated reasoning. I had no issue paying for what I used but just wanted a properly working tool to finish my project, wasted time dealing with the rude employee who was not willing to help since the beginning. Only positive was there's a young guy who also works there that was nice and seemed willing to help. read more

I went there on Friday, 06/27/25, to buy a tree. They had a good selection, but they were not in good shape. They have not been watered. The leaves were drooping and some were even dry already. Even some of the plants were in bad shape. So sad. read more

It is terrible anytime you order online they never send right item or never comes .... they are the worst or when you go in for pick up they say it's ready than you go and there running around like a headless chicken read more

Pleasant staff and a huge variety of products. I love the free delivery and next day delivery service.

The most unresponsive store ever, we are next street neighbor, and city of Covina saying no noise from 10:00 pm to 7 a. m , and they don't give f , making all kind of noise like 10-11 p.m and 4-6 am in the morning, hope you guys can shut down fast and go out business. Please consider your neighborhood. read more

I came to the Home Depot for some storage containers and a storage rack. They had exactly what I needed and a large selection. You know I had to check out the succulents and plants. Friendly workers at this Covina location. read more

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Love this Home Depot so close at Home and all the staff is always ready to help out. There is a good selection of all supplies and at a good price too. I Do recommend. read more

Customer service today exceeded our expectations! Socrates was very helpful! He went above and beyond to assist us. He was very patient and detailed in helping us select all the materials needed for our shower remodel. read more

Home depo is a joke when it come to small projects like installing a security door I'll be lucky if I have it installed by the end of the year All the say is call this number call that number nobody returns your call. They have already been paid and still no calls nor a installation date what a joke. I definitely will not be back read more

Oh. It is so convenient to buy tools. The store has lot of tools for sale. My husband often goes there to buy tools to fix my house. The customer service center is very nice. They accept return service friendly. You just keep the original receipt and keep the product like one. There is no reason to stop returning your money back. read more

David was super helpful helping me find something I was looking for right before closing! He even gave us a discount on a similar item when they didn't have what we were looking for read more

Extremely pleased by the customer service I received yesterday. I don't remember if the employees name was Daniel or David but he was very very helpful!! I was looking for a very specific item and he went above and beyond to help me!!! read more

Looks good me, no complaints. Little babies like to cry if they don't get attention. Y'all are great at The Home Depot! Let's go. If anyone is suffering from hair loss I have the solution it's called Scalp Micropigmentation call me for details at (626)325-0040. I'm Rob. read more

Horrible service all reps walk away or hide from you instead of helping you Recommend going to Ace Hardware as soon as you go in they greet you and ask what you are looking for to assist read more

The service is always very good, knowledgeable and helpful especially in Appliances. Go see Sam in appliances...excellent customer care.

I've been coming here a lot this week and I've been content with all my purchases I've found everything I needed plus more here and the customer service received is great thanks again! read more

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I have been looking for the big mosquito candles everywhere and was super bummed when I couldn't find any here. I asked a very nice woman (who I believed to be the manager) if she knew where else I could find the candles. She looked without any hesitation even though she was aware that the shelf was empty. She ended up finding a set of candles for me and I just had to say they were super nice and helpful! Keep up the great customer service! Thank you ! #girlboss read more

I couldn't believe it the HD hired less and less unprofessional and racist workers I did promise myself that I will never go back to this HD in Covina but I broke my promise .I bought the multimeter but it did not work as it is supposed to then I returned it the next day with my receipt.And the cashier scanned the item and refunded to my credit card instead but no no she did scan purchase and I was not aware of it .The day after I checked the statement the refund was not in instantly as the other stores . I came back and the cashier said that it will take 3 or 5 days even the manager said so .Then I showed him the past item which I bought the store refunded right away with my credit card.But they hit me mad because they were very biased towards Asians .I advise my fellow Asian people boycott this HD store read more

Some of the cashiers are really rude and she was laughing at me when i was trying to buy something. This store manager was siding with the laughing employee and it was the most heinous experience i've ever had with home depot. i'll avoid this store in the future. read more

Made an appointment for Kitchen design. Meet with Shamin Khan This guy is an amateur. I waisted 1 hour and 45 minutes at home depot and no design. read more

I will drive out of my way, passing 2 other stores, to shop at this location. Great customer service.