People aren't super3/5 stars based on several visits- I like the monthly crafts they put on for children- That's a great community engagement that is well loved--- Other than that, I've not experienced amazing customer service at this location on average- Sometimes, yes, but it's inconsistent I've found- but they have a pretty big selection of items, which you'd expect. The curbside is not efficient- even when I tried to get ahead of the game and called when I was on my way, they wouldn't have it ready for me they said to call when I arrived- so I called as I was parking and here I am 7 min later still waiting after I provided my order number to have it all ready to load. Alright- it's being loaded - yay! I had to move closer to the loaders for their own convenience but it beats me lugging kids inside and trying to do it with them - read more

GAVE ONE STAR BECAUSE I COULD NOT GIVE ZERO!!! Bought a new Murray lawn tractor and bagger with free delivery. When the truck pulled up and the guys got I out I spoke to them but they didn't say a word to me, cause they had a I hate my job, my life, the world look on their faces. Then it took them 10 minutes to re-arrange the truck to be able to get my mower out. Once it was on the ground one of them bluntly said to me "Where you want it at?" I said in the garage along the truck, but he put it on horizontally leaving me little room to walk around it, much less any way to get it off the metal frame it came on. One of them took a photo of the delivery, then they packed up and left without saying a word a word, no Thank You, no nothing. Damn, if you hate your job and dealing with people that bad, then quit and go get another one! My wife and then had to tug and pull the mower into a vertical position so I could get it off the frame. Wish I had looked at Home Depot reviews before I ordered as all of them in my area have 2.5 stars at best and 1.5 stars on the corporate website, which just goes to show how far down hill Home Depot customer service has gone. This was the sorry assed customer service I got for the $2600 I spent which just proves Home Depot does not give a damn about its customers!! So the next time I need another major purchase, it for damn sure will not be made at Home Depot!! read more

Purchased refrigerator, dishwasher, oven and microwave. Customer service in store was fantastic. The appliances were delivered and installed. All was okay until I observed a big chunk taken out of my countertop and a deep scratch on the dishwasher. No one told me. In addition, the delivery team left trash and debris in the street. I found three screws. If it weren't for these issues, I would have given them five stars. read more

The Home Depot - Nurseries & Gardening Near Me - Cornelius, North Carolina

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We needed help at the customer service counter and with NO ONE in front of us, 3 workers could not acknowledge my presence for 10 min. I finally asked if is was standing in the right place. They did not answer me but other shoppers directed me to another counter. With customer service like that, no need to wonder why Home Depot had much fewer shoppers. What would have cost the employees to say "I will be with you shortly." Or even acknowledge us at all. read more

This branch charges you $129 for an in-home measurement. The person who came to measure took only one or two measurements in one area. This person did not conduct any measurements in other areas. Then he created a sky-high install price. Home Depot's Kitchen department was supposed to call me for the final design two weeks ago. I called them, and a lady said, "Yes, we did receive your measurement and installation quote. I will call you back." Never has anyone called me. Irresponsible. read more

I'm a pretty frequent customer at THD depending on the project I have in progress at any given time. This store is conveniently located off I-77 exit 25, not far from Target, Whole Foods and Birkdale. They generally have everything I need in a big box store when I can't wait to receive items in the mail. Of course you pay more, but it is what it is. Staff is always willing to help and I love the self checkout option. Parking is never a problem either. read more

The Home Depot - Nurseries & Gardening Near Me - Cornelius, North Carolina

Stopped at Home Depot to grab some winter storm essentials. Store was moderately full of people, but not overcrowded. A store associate asked me if I needed help with anything and I inquired about salt. Glad she did because they were one of the last stores that I found with salt in stock. Last one of two bags. Located in its own area with plenty of parking available. Store associates were very helpful and were ready to assist when called upon or even when customers are looking confused. LOL! Would definitely recommend taking a stop there if in the area! read more

The Home Depot - Entrance - Nurseries & Gardening Near Me - Cornelius, North Carolina

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Alison was great! Amazing service, and every other employee greeted us. She showed us where everything we needed will be and helped us load everything. Thanks Alison! And this location had what we needed when getting a new home. read more

Thos is an experience of going to a giant warehouse where nobody wctually works and trying to find all uour own stuff. If you try customer service you get to work on any old childjood trauma triggersyou might have about being ignored or feeling like you should be grateful to be acknowledged and also your kind of am annoyance for even appearing there. Oh also they dont know the answer and cant find the person who allegedly exists there in the store that does know. Also they dont really care. Go with a funny friend if you have to go!!! Sit on the riding lawnmowers amd take selfies! read more

My name is LaTasha M. I purchased a dishwasher on November 4, 2023. I have been given the run around by customer service and by Management to pick up the dishwasher, since I was misinformed as the customer. I am being penalized for being misinformed. I would like for management to give me a call. read more

I don't know why the reviews are so bad. It's just a normal hardware store. The prices are the same as Lowe's, and the service is perfectly fine. Though I do prefer Lowe's, this place is not that bad read more

I recently visited to rent one of their trucks. I got the flatbed for $19.95 that included 75 minutes. Extra time thereafter is assessed on top of the initial cost. You must leave a $150 deposit on your card that is credited upon return of the vehicle if there are no incidents. All rentals are first-come, first-served. The truck helped me with the job at hand and I had no issues driving it. While there, I picked up some blinds and garage hooks. I had to seek out assistance which wasn't an issue because there were few customers in the store around 7:30 PM on a Wednesday evening. If you need a truck or van, try this location. You will want to plan early on a Saturday. read more

This is the last time I will use Home Depot for anything. Not only have I spent over 200k at Home Depot this year for my business my wife has spent over $20,000 dollars on our personal home alone at the Home Depot. Recently she bought a washer and dryer for our summer house we have recently purchased. Come to find out Home Depot hires installers that are no qualified to install. Seems like they'll hire anyone off the street. They decided to send one of these people to install washer and dryer in our house, come to find out they didn't know what they where doing because the dryer blew up the day it was used. Not only did it ruin our dryer but it ruined our laundry room completely. Picture a gun shot inside your house to wake up your sleeping new born and the smell of smoke to cause your wife to run out of the house in distress. We have contacted the following. Home Depot which told us to contact Maytag. Maytag then said due to improper installation they cannot cover it and to contact Home Depot. Call Home Depot and they say they can't do anything about it to file a report with their insurance company sedgwick. Now we contact the insurance and they told us they only cover anything done to the house and to contact Home Depot for a new dryer. Now I'm here contacting Home Depot once again. Home Depot is telling me to contact sedgwick again and that they will have to cover the dryer. So basically after a week of back and fourth and no dryer a new born baby with no to little clothing a extremely pissed off wife and a broken laundry room has led to my next call to the wonderful group of attorneys I have on retainer for my businesses and a call to a few people at the better business bureau. The fact that Home Depot or the managers and people that work with them don't find this an issue where it could have not only burned down a 2 million dollar home but injured multiple people on the house is absolutely INSANE. Carlton benwa the manager at this location was absolutely useless as well as the assistant manager Valerie. People like this who don't take safety seriously should probably not have these types of positions. read more

The Home Depot - The loose screw that was installed by "professional Home Depot installers" - Nurseries & Gardening Near Me - Cornelius, North Carolina

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The last time I was there, I was treated like if I was stealing spray paint. I was trying to use my gift card and forgot my ID and was given the third degree and got no help. Unbelievable!! read more

When finishing a return I asked where the portable fans were. Response " somewhere in the aisles." Wow! So I started looking around, should include that I have an injury so am limping pretty pronouncedly through the store. I passed at least 4 employees that sauntered past me without asking me what I was looking for. Figured it wasn't worth my time to keep limping and headed to Lowe's. Only reason I gave 2 stars is because I have had decent help with Garden in the past. 2/29/24 update ---sadly I have to remove a star and go to a one. I recently did a curbside pick up and after having the individual put the topsoil in my trunk, I got home and realized they gave me the far inferior one then what I paid for on the order. When I called up to let them know that they'd given me the wrong one they tried to tell me that's what I ordered. I'm sitting there looking at my order and the cost being the premium Brand name. For me, this means the person that was supposed to put it down today can't do their job. And after explaining all this, I didn't even get an apology for wasting my time and the amount I have to pay for the person who showed up and didn't get to put out the topsoil. It's pretty sad that you can waste customer money and an hour of our time going to and from the store and not even give a simple apology. read more

This is not a review for the store but it's for Nick who works at the register in nursery section. We were slightly frustrated due to lack of help and wait time, however Nick was very accommodating and answered to all our questions with great attitude. This resulted in us leaving home depot with great experience. Thank you Nick! read more

Home Depot had a promotion of 12 months, free financing and since we had replaced all except two windows with energy efficient systems, decided to to ahead and complete the cycle. Took forever to schedule the installation but finally accomplished this week. Went to the store this weekend and made first payment. Wife had a question as to how to increase the setting of a Hot Water Heater and asked a sales associate the same question. Big mistake because he spent 30 minutes trying to upsell her while I spent 30 minutes trying to get her out of the store. Increasing the temperature on a hot water heater is just a matter of adusting two dails (upper and lower element) and going from there. read more

Tried to order all new kitchen appliances at our local Lowe's. Even brought diagram and sizes that would fit. Gave it to a woman in the Appliance dept - (no criticism - as I am also female). Waited a month and never heard back from her. Went to Home Depot and ordered all four pieces at discounted prices. Had to wait a couple months for them to arrive but at least I have beautiful new appliances in my kitchen. P.S. still no word from the lady in Lowe's that I see regularly as Lowe's is sooo much closer to our home. Customer Service can be a hit-and-a-miss everywhere but a return phone call to order over $7k in appliances is a no-brained! I did most of the work researching what would fit.... Just plug the numbers into the computer!!! read more

Ordered curbside pick up of building materials online. Checked in and no one showed up with the items. Checked in a second time and tried calling after 30 minutes of waiting. No answer. Went inside and stood at customer service for 10 minutes. People who came after me got waited on before me. Was told to move from curbside pick up to under the canopy. 15 minutes later and no still no materials. My last trip to this HD. read more

Terrible experience at this particular Home Depot. ZERO customer service!! ZERO. I went in tonight looking for an electric kitchen range. I asked 2 other sales representatives if they could send someone back to the kitchen appliances area to help me. NO ONE showed up!! I had cash in hand to purchase a unit! I wanted them to take my money and they refused. No service, no sale!! Goodbye Home Depot on Statesville road. Never again will I shop there! I wish I could give them NO STARS! read more

2 stars because I was on hold twice as long when I called Lowe's. I called to ask about getting a new garage door. I was told after being bounced around for close to 20 minutes that nobody can help me in windows and doors because they don't come in until 10AM. Why wouldn't anyone say that in the beginning? Horrible communication clearly. read more

Pleased with my first real experience with Home Depot. As I'm planning my upcoming move, I'm buying a new dining room table & chairs from IKEA. The chairs are a boring pine, so I decided to paint them "grass green." Enter in Home Depot. They weren't busy at all, as it was almost 5 PM on a weekday. The employee at the paint counter greeted me immediately & I gave him the paint sample. He walked me through getting the primer & how long to wait for each step in the process of painting - prime, wait, paint, wait. Hey, this is important stuff! I needed to know exactly what to do to prevent any screw ups. I didn't have to wait too long. I used self-checkout & I was on my way. Prices for the paint & primer came to $53, which isn't too bad, I suppose. There were plenty of employees milling about the floor & I was happy to see a clean store. Plenty of parking out front. read more

I can tell you from experience do not buy an appliance from Home Depot. I will buy small items I need, just out of convenience and convenience only. I bought a brand new Amana refrigerator for My 82 yr old Mother from Home Depot. It worked about 2 weeks and then it stopped cooling. We called Home Depot who told us we have to go thru the repair company to get it fixed. Just so So you know, you can no longer return a defective appliance after 3 days according to the people I spoke to. We waited 2 weeks without a fridge to have the repair people tell us it needs a new compressor! They don't have one in stock and will have to order one. I decided to let the Home Depot manager know in case they wanted to rectify the situation and they told me they would sell me another fridge while I wait on the (New broken one) to be repaired! What happened to customer service in America! Can some one tell me! So from now own, before I buy a big item I'm gonna check to see what the process is like to get it fixed when it breaks within 30 days. If they can't replace it with new, then I'm going somewhere else. Might as well have bought a used one off Craigslist for 1/4 the price! This is rediculous! So my 82 yr old mother is without a Fridge. Hell they don't care! read more

The gentleman at the help desk, Ray I believe, was the absolute worst human being to speak to. He was exceptionally rude from the moment I stepped up to ask a question, made incredibly demeaning comments about customers not understanding that items have numbers to identify them, and when I informed him that I had verified the item numbers already, he scoffed and said he doubted that. When he then checked the number himself and saw that I was correct, all he said was he would ask a manager but he would have to do it later. I left at that point. Absolutely horrible human being. read more

Mariam in Customer Service gave me great service when I had to bring back a defective leaf blower.

Horrible experience. Stood at the paint counter for five or six minutes with no assistance to guys were standing there that worked at Home Depot didn't ask us what we needed one of the guys started to break down boxes instead of asking us what we needed. Finally I got tired of staying there and asked "can I get the some assistance please" before we could even finish explaining what we needed the white guy with a red birth on his said "we don't have it." My friend was like "yes you do" once the guy allowed us to finish explaining he went right to what we needed. But at that point I was over it and didn't want to buy anything. read more

Do not hire Home Depot for window installs! I hesitantly hired them after reading negative reviews and was assured "not at Huntersville location". Also I gave them benefit of doubt that only angry people post reviews.....especially when that's the pitch they threw at me when i questioned them specifically on service and installation. Well I suppose I'm one of those angry people today. Mind you I post a lot of reviews on other sites and most are only positive! At any rate just be forewarned they will schedule and then cancel, they will refuse to respond or communicate. They send shotty contractors out for installation and then defend them. I had new windows installed the week of Memorial Day and the project was not finalized until December!! Unacceptable...especially considering I had to call them for EVERY follow up or plan to complete. Never again. read more

This being our 4th Home Depot in 4 days, to say we were frustrated, is an understatement. We should have started here because this was by far the best customer service I have received from any business. Alex was wonderful at the customer service desk and had already pulled the item we called about. Owen at the paint desk was fantastic and made sure we were happy with our color. Excellent experience at this store! read more

Excellent customer service! My husband and I went yesterday to buy some outdoor Christmas decorations (yes I know it's only October) but we purchased our first home about a year ago and we were so excited to decorate! well Rusty was at the checkout talking to us and could not have made our day better! He was so kind and funny and made our experience wonderful! I hope everyone gets to experience Rusty as we did and always have a happy, positive attitude at work. It just makes everything better! read more

Ridiculous day at Home Depot. We were looking for cabinets for our new garage. It took five people and several trips around the store to be waited on. " Go up front, no go out back". Then after spending over $1,000 we called when we got home to see if there was any special financing like Lowe's offers 5% or 12 months same as cash. Called in the credit line and they said they had no idea how financing works they just take payments. So went to Lowe's ( whom by the way we just purchased over 10 k for the new home ). Very helpful and price matched and offered 5% off. Called in to cancel the Home Depot order and they refused-to cancel it. Said only option was to refuse delivery in three weeks!!! Needless to say they will not be getting more of our business in the future. read more

I visited this Home Depot for some pipes to make a ballet bar. The associates were attentive, the person who cut the pipes was friendly. Overall no issues. I struggled finding the pipes, but someone quickly helped me. Checkout was so easy. I love being able to do self-checkout. It is pretty effective and I like being able to check out and not be bothered or bombarded by questions or associates. read more

Home Depot itself is a good store but the remodeling agency they use for kitchen cabinet refacing is absolutely horrible not only are they not good with following up when you set up a demo but they also treat their employees like they aren't worth anything crappy company crappy employer read more

I want to thank Scott H. in plumbing and his team in helping Hearts and Hands Food Pantry move and install our very heavy appliance into our location under such short notice. We appreciate their kindness to help those in the community. They were awesome. Thank you manager Teddy Franklin for your great customer service. ---Sandra M. read more

We had such a great experience at this Home Depot. We met Mike and he helped us with everything we needed. Super friendly and patient. His asst manager got involved because we wound up buying some outdoor furniture and I did not get her name but she was awesome. Super helpful as well. Even the gal behind the register was so nice. Head and shoulders better then the Lowe's down the street. read more

I love coming to this location to get things in a hurry. The store is always nice and clean and never out of place. The parking lot is usually empty so you can usually find a spot easily in the front. You can get in and out what you are looking for with no pesky employees asking you for help every 5 feet. In fact I walked by 5 including one walking by as I was walking in and two talking while I was at self checkout. Not a hello or find everything ok? In and out no hassle with front row parking. However if you do have a big project you might go across the street to Lowe's where you can get answers for your projects. read more

After a nightmare 5 week process of getting new granite countertops, and Home Depot's refusal to give any compensation for our trouble, I sent my information to the e-mail address Home Depot told me to. It's been three days and not so much as an acknowledgment of my complaint. Is anyone paying attention? We have spent over $15,000 there in the past few years. We are going to buy a new washer and dryer this week--at LOWES!! read more

I went to buy a dishwasher and found out that they did not carry in stock. Unfortunately , they had one that someone did not pick up so I took it home only to find out it did not work. Then, I ordered another brand that came to my house 6 days later that had a huge dent in the front. I was told that it would take 6 days to get another . I cancelled my order and drove across the street to Lowes and picked one up. I normally really like Home Depot but they were terrible through this whole process. read more

As somebody who is new to painting interior rooms, I was lucky to have gone to this store to get all of my painting accessories. The gentleman who helped me (I forgot his name! ): ) was very attentive, polite, helpful, and practical. He helped me pick out Behr Marquee and the color samples I wanted. He showed me how to use the touch-screen computer. He also informed me about all the things I needed to know and how to save money. What a sweetheart! I felt like the atmosphere and help you see on Home Depot commercials was manifested in real life. Lol. Anyway! Wish I lived closer to this location. Nice store! read more

Went in to look at appliances had a wonderful lady help us. She stayed with us and she was personable and funny not pushy and very knowledgeable. read more

DIY baby! We like this store more so than Lowes. I guess it's just a matter of taste, or I'm just used to the store layout. Ever since race car driver Tony Stewart had Home Depot as a sponsor we've been shopping here. As well as the credit card deal we have of 0% financing.the only negative thing is that it's hard to find help in these type of stores. In my opinion, they have streamlined so far that they've cut the workforce to the bare minimum. read more