I hired The Grill Doctor on 11/18/2025 to repair my Kamado Joe Classic III grill. I was told parts needed to be ordered and that they would return the following week to complete the installation. The repair was never completed. Over the next two months, I followed up multiple times via text, email, and phone. On several occasions, I was told the required parts were "in transit" and would arrive "this week." That explanation was repeated, but no installation was ever scheduled. On 1/29/2026, I requested either a confirmed installation date or a refund. I was told scheduling would be coordinated the week of 2/9/2026, but that did not happen. A final follow-up on 2/23/2026 received no response. As of today, the service remains incomplete. I recommend carefully reviewing public feedback before hiring this company. read more

I would advise against using this company. They came to our home in January to do a standard cleaning of the grill and determined that some parts needed to be replaced, rendering the grill unusable. I should note that they no called, no showed a few times before actually coming out. They did not come out until April to replace these parts, rescheduling several times after consistent nagging from me. They will not answer the phone and only correspond over text (if they even respond). After we finally got them to come out, they demanded payment less than 24 hours from completing services and before I even had the chance to validate work had been done (it was a holiday weekend, and we were out of town). They were very persistent in their effort to collect payment, texting me multiple times a day and threatening to engage an attorney and then take a "mechanical lien" on the property (which isn't even a real thing). At this point, we'd tried to remit payment twice but there were issues on their end. all of that to say, I do not recommend this company. find someone else. read more

Ordered parts, months passed. No communication what so ever. No returned calls. I have been using them for years and never had an issue. This is so beyond crazy that they have turned into such a bad company. I have just read the other complaints and it's all the exact same. read more

Be careful when using this business. I ordered and paid for Weber gas grill repair parts in May 2025. Multiple weeks passed. I called the office and was promised a return call from the owner. Six weeks later I canceled the order via text and requested a refund for the parts. On July 10, I received a response and was promised the refund. I texted multiple times and was again promised the refund. I granted them the delays as they stated that there were family issues and employee issues. It is now September 13, and I have run out of patience. read more

Stay away from this company - it was months before I received my grill - one cancellation after another, so many broken promises of delivery. They still owe me $300 which I doubt I will ever see. Worst customer service EVER. read more

HORRIBLE!! DO NOT DO BUSINESS WITH THE GRILL DR.!!!!!!! SCAM ARTISTS!!! BEWARE!!! There needs to be negative star options because they do not deserve 1 I live in Cornelius and in early January of 2024 (yes, 2024!) I met with Anthony from the Grill Dr. in Cornelius to discuss a beverage island for our new dock. He told me he works with a company that can customize an island for our needs which we did. He came to my house and we looked at samples, etc. He said the lead time was 16 weeks and I should have by end of May/June of last year. We were hoping to enjoy it for the summer. I had to give him a deposit of $7,695 (70%) to order appliances and material. He said we should have by end of May of 2024. I had to pay him the other 30% at shipping which was 3,297.93. May came and went and then June so I reached out to him to get a status. No response for two weeks - said he had the flu and then he said the cabinet company said it was coming off the production line so it shouldn't be too much longer. Another 2 months came and went....nothing. I reached out again. This time he had a medical emergency with his 2 year old daughter and apologized for the delay. Mid July he told me the ship date was now early August. He said the company had internal issues with powder coating which caused extended lead time. Now it's mid September - NOTHING. He then blamed the two weeks of rain for putting him behind schedule. By the end of September someone from his office said he has been out of the office on a medical emergency. October 28 I got a message that he is having personal issues and trying to get a discount from the manufacturer. We emailed him in November and December and he promised to make a delivery in January. That came and went and then he said he was sorry but his wife had cancer and dealing with family issues. ALL OF THIS WAS A LIE!!!! Delay, delay, delay - two dozen excuses at least. He continued to promise us a full refund or deliver our product by April of 2025. That came and went and then it was May and then June. NOTHING!! So we have no choice but to take him to court. I contacted the manufacturer that he ordered my job from and they said HE NEVER PLACED THE ORDER! Complete BS for a year and a half from him. It is a criminal offense to take someone's money with no intention of delivering. We know now that is was a SCAM and he never ordered our product nor intended too. I have looked at other reviews and he has done this to other people as well which is so wrong and horrible. I am not sure how he can live with himself. Our goal is to keep him from doing this to others and hopefully get some of our money back. I have everything in writing!! ANTHONY XEDUS IS A SCAM ARTIST!!! I am reporting him to everyone I know - The police, news stations, posting reviews, etc. He needs to be in jail for scamming so many people out of their money. The problem is he has been getting away with it but hopefully this will stop soon so others are not taken advantage of any longer! He should not still be in business!! read more

Can we give minus stars?? DO NOT USE THIS COMPANY! We bought a house in Marvin, the prior owner ordered parts on the outdoor BBQ as part of repair settlement. We have called and called and tried to get them to order the parts and come out to put them in our BBQ. If you do get a hold of them you will be given the run around.....the managers is not in the office, the manager is on vacation, the manager has personal family issue, rain delay excuse about 3 times, finally made an appt and they never showed up, no call nothing. It's now August and this was to be completed first week of June. GOOD LUCK of you deal with the terrible company!!!! read more

This company has scammed me out of $3600 in parts that were never installed. The order was made 5 months ago and they have sent multiple excuses as to why they have not installed thge parts yet. I am reporting them as well as taking to small claims court. read more

DO NOT DO BUSINESS WITH THE GRILL DOCTOR!!!!! I live in Cornelius and in early February of this year I made a down payment of $6343.65 to The Grill Doctor for some outdoor kitchen equipment including a pellet grill, a power burner, and some stainless steel drawers and door. The balanced was to be paid when the order shipped. Towards the end of February, Anthony, the owner of the company contacted me and said the order shipped, so I paid the balance of $2718.71. Five months later Anthony has only delivered the power burner which was $2,299.00 of the order. The remainder of the order has not been delivered. After losing faith in Anthony being honest and trustworthy, I asked for a refund of my money. He admits in emails and texts that he owes me the money back but he has yet to repay any of it. All this is documented via emails and texts. I have a small claims court date in early September but I think the public should be aware of this shady business. A search on the BBB's website indicate he has done this to many other people. After patiently waiting, I reached out to Charlotte Grill Company and ordered the same items from them. Within two weeks, all items were delivered. They are a great company to work with. read more

Unless you are paying thousands for a full grill install in which case they may actually care about your work order and your money, do not expect to be treated with respect, consideration, service or communication as a paying customer. We had a technician come out in August 2023 to assess why our built-in Memphis Grill was not working and informed us a part would need to be ordered from Memphis Grill to fix it. We paid $762.20 upfront for the part and labor. By October we had heard nothing from the company in terms of the part coming in and scheduling the repair. After calling and emailing multiple times for a status update, they only then informed us that Memphis Grill had been acquired and the transition was causing delays and we could expect the part to come in by end of January. We verified this directly with the Memphis Grills website and service line so gave them the benefit of the doubt. By mid-February (February 12) we had again heard nothing and reached out via phone and email. They responded a full 4 WEEKS later (March 14) to our email to let us know that they were extremely short staffed and sorry for the late response and contacted Memphis Grill to get an update on the part's delivery and would have "an answer for us by Monday at the latest". No answer came Monday. We reached out again April 22 to no response. Reached out again April 29. Next response came from them on May 6 to let us know that Memphis informed them there were "no control boards available to distribute" and would be reaching out to the original manufacturer. How they were able to place the order with our $762 in October just to be informed in May that there were no parts available to distribute makes no sense. We reached out for an update May 12 - no response. May 28 - no response. June 17 - no response. On June 18 we were told "Anthony canceled the order and is waiting for reimbursement from the company. He will be able to provide a full refund by the end of July." If the parts have been discontinued as we were told, there would be no need to "cancel an order" and any money that had actually been placed with the manufacturer would have been refunded immediately. The response remained " Anthony indicated the refund check (tracking number) will be mailed and provided before end of the business day August 1, 2024." No refund or tracking number was sent by the end of business day August 1, 2024. We reached out again on August 15 to give them one last chance to refund our payment in a timely manner and were then told "He has now indicated that the refund will be handled on Friday 8/23/24- with UPS tracking provided- for the certified check." It is evident that this company takes on more jobs than they are able to accurately staff for, and they take money upfront for smaller jobs that they think people will forget about and not follow up. The inability to provide a refund for a discontinued part when payment was made a full year prior is inexcusable, no matter how "short staffed" a company is. Writing a check and putting it in the mail doesn't take 6 months of time. We're thoroughly disappointed and will be taking further legal action until we receive our refund as promised. read more

beware, the Grill Doctor took a credit card payment for new grill and exhaust equipment, made endless promises of when the grill equipment would arrive and be installed, they kept this up until the 6 month period until the credit card company would not refund your transaction cost, and now I am having to go through small claims court to be reimburised, it is going on 2 years without any settlement, just renewed a writ of execution through the Mecklenburg County Sherrif Dept, this has wasted so much of my time, I am totally shocked that they can still be in business, read more

If I could give NO STARS, I absolutely would. They came out in August to repair our outdoor fire pit. In September, they returned and asked for almost $600.00 to order the part. From Sept. to Jan would not respond to our calls, messages etc... In January, I spoke to someone in the office. She stated that the manager said they would have our fire pit repaired by the end of January, or they would refund us fully. I have called and left messages. Today, I received a text that stated they would come out next week for the installation. This was only after I asked for our refund again and told them I would hire an attorney. I told them again today that I do not want them to fix this now, and we just want our full refund. NO RESPONSE TO MY MESSAGE OF COURSE. STAY CLEAR OF THESE MONEY GRABBERS. PLEASE USE QUEEN CITY AND FIREPLACE INSTEAD. read more

I paid for the parts to have my grill cleaned and updated in May 9th. As of November 6th it is still not complete. This is a scam. I have texted, called and emailed several times and have not heard anything since October 6th. read more

Paid for a drawer, below the grill, but a different make was installed. Ordered a Gas Pizza oven but was provided a Propane oven. Told the conversion kit was on order but found out that they aren't even made. Told lies throughout the process and took a month to get my refund. read more

Reviews really work! Refund was received. Grill parts ordered elsewhere and installed. All good. read more

Buyer Beware - I absolutely do not recommend. We paid in full for a Blaze Grill and Hood in February. After many promises that it would arrive in "a week or two", we finally received delivery on May 24. In May, the hood had finally arrived, but it was dented. Over the course of the next 3.5 months, they told us week after week that the replacement hood would arrive in 1-2 weeks. The false deadlines were infuriating. Actual text messages: May 24: "Next week to following", June 6: "Mid to late next week", June 23: "Next week to following", July 3: (no response), July 20: "Wed to Friday of Next week", July 31: The owner will reach out to you, August 18: "Next week". Ultimately, we completed our outdoor kitchen, gave up on the Grill Doctor, and installed the dented Hood. They gave us a credit for the dented merchandise. (The check was also delivered 1 week later than promised - seriously) I understand that delays happen, but it's the false deadlines that are so infuriating. The false deadlines continued bi-weekly for months - from February to September. This was a small piece of our outdoor construction project, but it ended up causing big delays and an entire summer with no grill. This Blaze grill and Hood could have been purchased from other companies and delivered in 3 days. This was not a specialty item, but we had already paid in full. read more

This place is a scam. Do not work with them. They have been basically holding me hostage for 2 months and will not provide a refund. They refuse to give actual updates and have made a simple fireplace unit repair become a nightmare. Do not use them at all. Absolute joke read more

STAY AWAY FROM THESE PEOPLE!!! On 9/7/23 I paid $461.14 for a Big Green Egg cleaning and replacement parts. Anthony came and cleaned and was supposed to fix a broken BGE fire Bowl and fire ring. He did not have the correct parts and said he would come back to replace. After a week, I went and purchased a fire box and fire ring, which cost $189.99. At that time, I let Kathy know I was replacing the items and they could just refund the cost, in which she agreed, via text, that my credit card would be credited on 10/23. On 11/2, my card had not been credited. On 11/9, I reached out again and was told, via text, that Anthony was currently out of the office and they reminded him of the refund owed to me. on 11/17, I still had not heard back and called and texted, and was told, via text, that a check was going to be dropped off at my house on 11/28. On 12/1, still nothing. I received a text saying the manager had been away on a family medical issue and is responsible for handling refunds and that he scheduled a refund drop off at my house on 12/7 or 12/8. Still nothing. On 12/8, i received a text that said the technician is currently on a job site and behind schedule and would drop off a check on 12/12. I have received nothing and I am now getting texts back saying this number does not receive replies and to contact the business directly, in which I have tried to do via phone on several occasions. DO NOT DO BUSINESS WITH THESE PEOPLE!!! read more

Agree with the gentleman who supplied them services and goods and never got paid promise promise promise. Never thought they were these kind of people! i tried to help them and their employees with many different supplies. Can pay all of his other bills such as Remodel his home and driving extremely nice cars but could not pay me for my services and products. Very disappointing! read more

I really wish I had seen these reviews before dropping $600 for new grill grates. That was six months ago!!! No product, no REFUND. Anthony is "always looking into it".... but can't seem to refund or answer calls. What a scam!!! read more

I've been shopping this place for a year and a half now and they've always treated me right. My first encounter with this business was when I was shopping for a pellet grill summer 2017. I already had a few different types of grills but was looking for something that worked on par with what my Green Egg is capable of but was automatic, where I could set the temp and not worry about the fire for at least 10 hours. So the first time I walked in I knew what I was looking for: a Green Mountain Grill Daniel Boone model. They had one and I walked out with it 30 minutes upon walking in the store. I'm an easy sell because I mainly only go in any store when I know what I want and know they have it in stock. Grill Doctor doesn't keep a catalog of their inventory but they list what they're licensed dealers of which is what initially brought me in. They were/are also listed as a dealer on the manufacturer's site The Daniel Boone is a warhorse and hasn't given me any serious trouble in the 18 months since I bought it (at the time of this posting). I did have an issue were the heat shield I had warped from heat exposure. It didn't cause me to be unable to use the grill but that shouldn't happen at all. I called Green Mountain's tech support, briefly told them my problem and the guy was like "oh yeah man not a problem". Sent me a free new model heat shield, they even let me keep the old one. I couldn't figure out what I'd need a spare warped heat shield for so I ended up just throwing it away. This isn't so much a reflection of Grill Doctor's excellent customer support as much as Green Mountain's but from my experience Grill Doctor won't sell you a grill with cruddy or no support behind it. I've also ordered accessories through Grill Doctor. The prices were the same as they were on manufacturer's site and they didn't hike the price as I've seen other shops do to me. I've had 2 experiences with orders I've specially placed coming in extremely late but these guys have always made it up to me. One was where I didn't need the accessory I ordered immediately and they gave me a bottle of sauce I was already going to buy on the house. Another time I ordered two specific parts I absolutely needed for Thanksgiving. After checking in twice for 2 weeks it didn't look like they were going to arrive on time so they loaned me parts from their own demo model to keep me running until my parts came in and then they gave me some extra free condiments on top of that. They have gone very far out of their way to accommodate my problems and I do not believe I pressured them much other than walking in the store once a week to check up. For stand alone grills, they have solid brands and models for every type of fuel. And they carry every type of wood pellets, wood chips, wood chunks or charcoal I could ask for. My only complaint is lately the price on my pellets has increased by $10 for some reason. A bag costs roughly $30 now with tax (at the time of this review) and that's become a little high for me. That's seriously my only complaint about this business. They have almost any type of accessory I could want in store. If they didn't have it they ordered it for me because I couldn't get it through Green Mountain Grills' website as it was listed as 'see your local dealer' with no price shown. That or they were straight and honest with me me: "You're just as well off ordering those GrillGrates from their site. It's the same cost as buying through us and they'll get it to you quicker". Green Egg accessories? Yeah they have almost every type...available in store. For sauces and rubs they have a pretty darn good collection and they know what they're talking about when you come in looking for a specific rub for a certain kind or cut off meat or you're looking for a flavor type. Seriously, these guys are worth a look. read more

scheduled service and they never showed or called. I rescheduled after they said they made an error. they never showed up the second time nor called. DO NOT USE THIS COMPANY. read more

This company owes me $250.00 for parts ordered paid for and never installed. They are non responsive and unprofessional. Parts ordered and paid for March 24,2023 I have been chasing them since. They obviously do not have the cash flow to run the business. Stay away. Total scam. read more

We used the Grill Doctor for our backyard remodel. Initially the service was good. We pretty much knew what we wanted so it was just a matter of placing our order. However 6 months after install the eggverter in our Big Green egg broke. It was under warranty but they said they were out. The supply chain was hurting at the time so we were patient. First we were told 3 month, which became 6, then 9, then 12. During that time we watched them stock the item but told us we had to wait until one came in earmarked as a warranty item. At 1 1/4 years we started to get annoyed at the delay. When it finally hit 1 1/2 years they gave us one out of stock. This action should have been done a year ago. But outside of this issue the product and installation went well. read more

HORRIBLE!!! Took a almost $4000 from us for a new grill. This was LAST April. It has been 6 months and nothing but excuse after excuse - even after promising an install date maybe 4 times!!!! You are gonna be shut down! Haha, you are dealing with the wrong people this time. Where is our money????!!!!! read more

I emailed numerous times. Received a response that Anthony has to look at the request. That was it. Never heard back. No way to do business.

Share the same poor experience as many others. Scheduled an appointment and was told that I would not get a time until the week of the appointment. I called all week and left numerous voicemail messages without a return call. Today was the day of our scheduled appointment. Still no call and no one ever showed up. Could not imagine ever giving this company any business. read more

I strongly suggest you do your due diligence before trying to purchase anything from The Grill Doctor. I recommended an out of town client purchase a Napoleon Grill & stainless cabinet components from them because the business was locally owned. Order was place a year ago and still has not beed delivered. It has been excuse after excuse after excuse. Delays from COVID, delays because big box stores get priority, delays because Grill Doctor has been short staffed. Promises of delivery dates that never happen. Any savvy business owner can surmise what is really going on here. read more

Do NOT do business with this company. They are highly dishonest and possibly corrupt running a ponzi cash flow business. They took final payment back in September saying my items were being shipped and they had to be paid the final balance. It is January now and I don't have my items- just a lie every two weeks giving me another date two weeks later. My project and house is in disarray and I am currently out almost $10,000. Filing dispite finally (only took 10 lies over last 4 months) to finally decide something is very, very wrong with this business. You will have nothing but headaches with these people and do not trust the owner Anthony and ANYTHING he has to say. Do not do business with them. It will cost you dearly in time, aggravation and likely your money! read more

We finally needed to replace our grill and as I looked around and got educated I found the Grill Doctor to be the most responsive and knowledgeable providing me with options! Install was great and it is awesome - Delta Heat 38 inch built in. Very happy with the product and the service from them! read more

KEEP AWAY from these crooks! Took 6 months to install logs and their vacuum exploded in our den. Had a $14,000 insurance claim !!!! And logs still didn't work. Hired another company who said they had installed old mismatched parts that did not work together and we are very lucky not to have had a fire!!! DANGER!! We just threw away all the "new" fireplace logs and have to hire a chimney sweep. Worse run company I have ever dealt with!! You literally are placing your life in their hands when you use them! read more

Arrogant, rude, over priced pricks. Quit using them years ago. They were late, so I called. I was told they had been delayed. I asked why nobody had called me. They said they'd he happy to remove me form their service list. Then the prick slammed the phone in my ear. read more

The grill doctor crew installed our fire pit and sitting wall. They were phenomenal. Their work was superior and they were very professional. I highly recommend them if you want a backyard that is exceptionally designed. Thank you Grace read more

This company is VERY disappointing in their customer service. We booked them for maintenance/repairs on a Bond fire pit bought originally at Lowe's; first service visit came on 10/22/20. They needed to come back a second time but didn't have the right parts/correct parts. VERY poor followup; have made several calls that were unreturned. Finally located Anthony, the manager, who like all associates is very pleasant on the phone but who appears unable to get what should be a simple job, right in their wheelhouse, completed. Also troubling: they charged us $300 up front for the first service call even though the work was not complete. At this point we're more than a month past the first call date and still no working fire pit, along with no followup from them. read more

Do not conduct any business with this company, they received product from my company and never paid their invoice then after weeks of contacting them for payment they set agreed to set up a payment plan which they did not follow and after one last attempt to contact them for payment they still gave no indication of being willing to make payment read more

In November, we had our grill serviced. It was in need of cleaning and some maintenance. They came, they said we needed a part replaced, which they were going to order. Asked us to pay for the part upfront for the part and service. Paid enough to buy a new grill... It's been two months and we still have not received the new part, nor have they called once to give us an update. We've called them and left messages. We're not sure what else to do at this point. We would be happy to have either our grill finally fixed, or our money back... I would be very cautious about giving them money upfront. read more

Awesome Experience!!! Bought the Coyote smoker (it's so friggin nice) from the grill doctor himself and everything he said about the smoker is as he claimed! Ordered the Coyote flat top grill and side burner and it came in a week early. He also has some great pointers on cooking. I highly recommend this place. read more

For over a year and a half we have been waiting for a nest for our green egg and grill covers. We paid for them in full, $500. Absolutely no follow up. Constantly telling us it's coming. Scheduling appointments and then don't show up. These guys suck. read more

Can't say enough about these guys and how well they've taken care of me! Not only did they give me a killer deal when I bought my Big Green Egg, but they assembled AND delivered it, free of charge, because they happened to not have it in stock that day. And when they missed their appointment to deliver it, due to another delivery/appointment that took longer than expected and traffic (which I completely understand!), threw in an extra bag of charcoal and some smoking wood for my troubles! Fast forward a little over a year and the fire ring on my egg cracked. After freaking out for a second, I called them, and all I had to do was text them a picture of it, and they are getting it warrantied out, no questions asked. They have made this process SO easy and I couldn't be more thankful for the great service!!!! read more

We ordered a new Viking Grill on 5/4/23 and still have not received it nor been installed! We made the mistake of pre-paying for the grill which they required to order it. It's now 11/17/23 and we are still getting excuses as to why the Grill has not been installed all of which are BS. It's clear they never purchased our grill and used the money to help finance other parts of their business or worse. I went to their office today to speak to someone, but no one was there only a sign on the door to leave deliveries in the back, they don't answer their office phone and the only communication I receive is from someone by text promising me that the President Anthony Xedus will call me and install the grill in December. I'm tired of their lies, demanded a refund and will have no choice to begin legal action to get my money back from these folks. Also, check out the Better Business Bureau website for this company, it's even worse! read more