I needed fast service to address a clogged dryer duct that was causing my dryer to malfunction and…read moreleaving me unable to do laundry. After calling a few other companies and being given at least a one-week wait, Pristine responded quickly, got me on the schedule, and had everything resolved within two days. I'm very satisfied with the service and would definitely recommend them.

How Pristine 'cleans' your vents. Total rip off. Sent 3-4 guys, my painters were there. They stayed…read more15 minutes and left. $350. Having them redone by a competitor and chalking it up to being a scam service. Good luck f you choose them.

I guess I should be lucky he even did the work, but ended up charging over $5K to install a $1300…read moreunit. I also specifically asked for one that didn't have a pilot and after install, sure enough, it was a one WITH the pilot option. We also started this in May and took through October of 23 to get it done. 2 years later the fireplace is dead and the entire insert needs replacement

Prompt. Arrived on time. And explained what was he was doing. I will definitely use again.read more

Bob came out to inspect our gas fireplace and our dryer vent. He is very knowledgeable and…read morepersonable, and his services are very reasonable. I wouldn't hesitate to use him again in the future.

We had our Chimney cleaned today. All safe Chimney sweeps did a great job. They showed up on time,…read morethey took their shoes off so they didn't get our carpet dirty. They inspected the roof and throughly cleaned out the chimney. We are very pleased with their service. We would definitely use them next year.

Not only overpriced, but extremely rude! I said thank you because I was given lower prices. No…read moreneed to be rude.

Great job cleaning chimney and installing cap. Very professional, polite and did a great job…read morecleaning everything up. I feel safer knowing the chimney is clean. Thank you so much!

Our technican Jon was friendly and knowledgeable. He was even willing to allow me to watch as he…read moremade the repair. He installed a new pilot and provided great explanation. He worked in a timely manner and was efficient at a fair price. Highly recommend!

I have used The Hearth Doctor several times for minor issues and was never overly impressed however…read moredid not have the time to research for another company. Most recently, I scheduled a visit as my fireplace pilot light would not stay on and a young man from The Hearth Doctor arrived. At first he said it was a simple issue however after FaceTiming Jerry (The Owner) he concluded he could not fix the issue and Jerry would contact me yet charged me $269 for his time? Jerry did e-mail me with 2 option: 1) Replace the entire fireplace because of a bad gas control valve - 4k-12k 2) The other option was replace the control valve, assembly and add igniter along with new leads/mounting bracket - $1800 I clearly called another company to have options and I called Glenn Medeiros from Southeastern Gas Piping & Plumbing who my building uses and I should have called first and he completely fixed the issue in a matter of 2 hours for $645 which included his time! I am in television and realize the importance of reviews (good and bad) and should have done my research before calling There Hearth Doctor however given the fact that the repair amounts were astronomical, I wanted to share so you were aware before calling as I did! Glenn also does annual fireplace inspections for half the price of The Hearth Doctor who sends young men that have to FaceTime the owner for questions and still charges the full amount! Glenn shows up himself! It feels good to share when you find someone that you trust and I would never trust The Hearth Doctor after this incident! That was a savings of $1155 for the repair not to mention the fact he recommended an entire new fireplace???? and he mentioned the part needed was not made by the manufacturer any longer, well, Glenn had it on his truck?

It took a really long time to get an appointment so definitely make it early! We had David H come…read moreto do our inspection and he was so insightful. He clearly and simply explained what he was seeing, our options for repair, and what to expect if not repaired. He was thorough but efficient which is appreciated during a work day. We'd use this company & David again!

Branden installed a new chimney cap and crown coat for me. Cost 400 + tax but I didn't want to…read moreclimb the ladder. Thanks QCS!

We had James over to inspect our chimney and insert when we bought our house in Statesville. He…read morecalled before coming as a reminder and was on time. James did a very thorough inspection of the system top to bottom and fully advised us of its condition and although he said that it was ready to go he made some longer term recommendations that we should deal with next year when we get ready for the new cold weather. I feel that James did an excellent job and I will hire him back for future work and advice. Also he came expecting to clean the system and said that it didn't need it so we were happy with only being charged for the inspection which was very honest and reasonable.

They arrived on time and completed prompt excellent work. They respected my home and completely…read morecleaned up when they completed the job.

Owen's and their team are top drawer! I've had a few things done with the chimney and they are in…read moretime and work quickly. They have great knowledge and trouble shooting skills. Roberto and Rhett came today and were outstanding.

We are very impressed with Adam their technician, he came on time, inspected and cleaned our…read morechimney. He was very professional. We have used Owens Chimney service for years and highly recommend them.

Excellent chimney service from Chris - cleaned and inspected efficiently and quickly. Very grateful…read morefor the great, honest, positive experience!

I asked for them to check out my chimneys and that I wanted to install a wood burning stove…read moredownstairs. The guy that came out looked at the flue hole downstairs and inspected the chimneys. The report came in and it showed that they only inspected one chimney, which I did not catch and was misrepresented to me. Sir-Vent attached with the report wood stove manufacturers that they recommended. I assumed that they had inspected both chimneys, based on the recommendation of wood stoves. Upon self installing the wood stove, the first fire, smoke backed up into the house. I had another chimney company inspect the problem. It turns out my downstairs flue is cracked and plugged up with creosote. The cracks could have caused a chimney fire. After calling Sir-Vent, they tried to get out of it saying they only inspected one chimney, even though they recommended wood stoves for the other one. A miss-communication? I don't think so.