This guy took a deposit, reschedule 3 times and went silent. Don't use this guy. I took a risk…read moreusing him, but he seemed like a nice guy. Hopefully they at least take down his profile since he is not legit.

From the owner: Local family owned company specializing in gas fireplace service, gas fireplace repair, and gas…read morefireplace installations. Our team at Fireplace Professionals can quickly diagnose your gas fireplace issue and quickly make the repair. Gas fireplace service Gas fireplace repair Gas fireplace installation Gas fireplace installations Gas fireplace cleanings

Owen's and their team are top drawer! I've had a few things done with the chimney and they are in…read moretime and work quickly. They have great knowledge and trouble shooting skills. Roberto and Rhett came today and were outstanding.

We are very impressed with Adam their technician, he came on time, inspected and cleaned our…read morechimney. He was very professional. We have used Owens Chimney service for years and highly recommend them.

I guess I should be lucky he even did the work, but ended up charging over $5K to install a $1300…read moreunit. I also specifically asked for one that didn't have a pilot and after install, sure enough, it was a one WITH the pilot option. We also started this in May and took through October of 23 to get it done. 2 years later the fireplace is dead and the entire insert needs replacement

Prompt. Arrived on time. And explained what was he was doing. I will definitely use again.read more

Dynamic duo. Super men. My heros! Jarrel and Richard…read more I have not been this blown away in quite some time by the kindness, attention to detail, hard work, and joy in service. These men restored my chimney, showed exceptional patience with my landscapers (who were taking forever to turn on the water for them to pressure wash), and were a delight to be around. They even came back and worked me in after some logistical issues (which were my fault)! I wish I had more chimneys to clean so that I could employ them more often! Their work was worth every penny. I feel blessed to have encountered them.

We had our gutters cleaned. Good Price and Excellent Service. The gentleman who came to our house…read morewere nice, courteous, professional and did a great job. We will use this service again. Plus, it was a LOT quicker when they did it vs. doing it ourselves.

Fantastic! Easy to schedule & the company reps stayed in communication with me via text. The two…read moreemployees showed up, as they communicated, on time. Quick & efficient service, very gentlemanly, communicative, & efficient. Took care of my 5 vents & register in 30 minutes. Didn't leave a mess. Very reasonable pricing. Highly recommend!

Itzhak and team did great work from Pristine. He was very responsive in getting our chimney…read morecleaning setup in a timely manor. Fair price and Matt Spoon and his colleague came out and did effective and efficient work. Was smelling smoky in our living room from our fireplace and doesn't at much now! They were very respectful of our belongings and kept everything clean. Recommend and would use again.

We had James over to inspect our chimney and insert when we bought our house in Statesville. He…read morecalled before coming as a reminder and was on time. James did a very thorough inspection of the system top to bottom and fully advised us of its condition and although he said that it was ready to go he made some longer term recommendations that we should deal with next year when we get ready for the new cold weather. I feel that James did an excellent job and I will hire him back for future work and advice. Also he came expecting to clean the system and said that it didn't need it so we were happy with only being charged for the inspection which was very honest and reasonable.

They arrived on time and completed prompt excellent work. They respected my home and completely…read morecleaned up when they completed the job.

They did not do the job that they were hired to do. My fireplace had rainwater in it a month after…read morethey were hired to fix it. Don't use this company. They never did rectify the problem. I had to pay another company to fix

I had an appointment. Very pricy . All I wanted was to have chimneys cleaned!! I ended up canceling…read more, before I spent $400+ for an inspection. If it didn't pass inspection, they wouldn't clean. I have NEVER run into this with chimney sweeps in the past. I, of course, was living in TN. How do I know they were taking photos of my chimney and not someone else's?? I was told, by a friend, that the " CHIMNEY SWEEP BUSINESSES" are a HUGE scam. I will see if I can find someone outside of this area, or go ahead and use my fireplace!! I am tired of being price gouged!!

I hired The Grill Doctor on 11/18/2025 to repair my Kamado Joe Classic III grill. I was told parts…read moreneeded to be ordered and that they would return the following week to complete the installation. The repair was never completed. Over the next two months, I followed up multiple times via text, email, and phone. On several occasions, I was told the required parts were "in transit" and would arrive "this week." That explanation was repeated, but no installation was ever scheduled. On 1/29/2026, I requested either a confirmed installation date or a refund. I was told scheduling would be coordinated the week of 2/9/2026, but that did not happen. A final follow-up on 2/23/2026 received no response. As of today, the service remains incomplete. I recommend carefully reviewing public feedback before hiring this company.

I would advise against using this company. They came to our home in January to do a standard…read morecleaning of the grill and determined that some parts needed to be replaced, rendering the grill unusable. I should note that they no called, no showed a few times before actually coming out. They did not come out until April to replace these parts, rescheduling several times after consistent nagging from me. They will not answer the phone and only correspond over text (if they even respond). After we finally got them to come out, they demanded payment less than 24 hours from completing services and before I even had the chance to validate work had been done (it was a holiday weekend, and we were out of town). They were very persistent in their effort to collect payment, texting me multiple times a day and threatening to engage an attorney and then take a "mechanical lien" on the property (which isn't even a real thing). At this point, we'd tried to remit payment twice but there were issues on their end. all of that to say, I do not recommend this company. find someone else.

I usually ignore 5 star reviews but, these guys are the real deal. Not a Mega Corporation, just a…read moregreat crew that does great work. The fence looks fantastic and even makes the house look better too. Completely satisfied.

Does not get back to you on simple messaging, then I wouldn't rely on them in person.read more