We had James over to inspect our chimney and insert when we bought our house in Statesville. He…read morecalled before coming as a reminder and was on time. James did a very thorough inspection of the system top to bottom and fully advised us of its condition and although he said that it was ready to go he made some longer term recommendations that we should deal with next year when we get ready for the new cold weather. I feel that James did an excellent job and I will hire him back for future work and advice. Also he came expecting to clean the system and said that it didn't need it so we were happy with only being charged for the inspection which was very honest and reasonable.

They arrived on time and completed prompt excellent work. They respected my home and completely…read morecleaned up when they completed the job.

I guess I should be lucky he even did the work, but ended up charging over $5K to install a $1300…read moreunit. I also specifically asked for one that didn't have a pilot and after install, sure enough, it was a one WITH the pilot option. We also started this in May and took through October of 23 to get it done. 2 years later the fireplace is dead and the entire insert needs replacement

Prompt. Arrived on time. And explained what was he was doing. I will definitely use again.read more

Hired to clean my chimney. total rush to finish the job and get out. now I have a real chimney…read moreexpert doing the job. all Top Hat did was brush it and get the easily cleaned loose stuff and move on next job fast as they could. The new guy has remover 4x the creasote Top Hat did. cleaned it with a chain rod because the build up was so bad. I would never use Top Hat again.

Top Hat did not clean my chimney. They went through the motions quickly, charged me over $400 and…read moreleft me with a blockage. I had to hire another company to do the job right.

Nic came out and gave me quote and fixed brick on chimney! quick, nice, and pleasant. Thank you,…read moreNic!

Could not give a detailed estimate for services , as if hiding something . not responding back when…read morequestioned, not giving written warranty or contract,but taking security deposit.

Junior & Kyle are knowledgeable, honest, prompt, and do impeccable work. Junior diagnosed a…read moredangerous condition we had in a chimney in a rental property, offered two solutions with written quotation. When we decided what we wanted to do, he and Kyle returned as promised, on time, and completed our project exactly as proposed and at the exact price they quoted. No hassles, no surprises! If you're located in their service area and need a chimney sweep, look no further than A Triad Chimney Sweep! Bob, State Road

From the owner: A Triad Chimney Sweep is a family owned business. We are fully insured and certified by the chimney…read moresafety institute of America. We offer Chimney cleanings, Chimney inspections, Chimney repair and restoration, Chimney re-lining, Fireplace and wood stove installations, Dryer vent cleanings.

I have used John Budd for almost 20 years to clean our chimney after a previous company…read moredisconnected the inner tubing when cleaning our chimney. John has always been courteous, dependable and reasonable in price. I would highly recommend his service to anyone.

Very thorough! Great experience, have used twice. Won't use anyone else. Very professional, shows…read moreup on time, does a great job.

This guy took a deposit, reschedule 3 times and went silent. Don't use this guy. I took a risk…read moreusing him, but he seemed like a nice guy. Hopefully they at least take down his profile since he is not legit.

From the owner: Local family owned company specializing in gas fireplace service, gas fireplace repair, and gas…read morefireplace installations. Our team at Fireplace Professionals can quickly diagnose your gas fireplace issue and quickly make the repair. Gas fireplace service Gas fireplace repair Gas fireplace installation Gas fireplace installations Gas fireplace cleanings

Really great shop and they are very knowledgeable about their products. We are building a new home…read moreand purchasing 2 fireplaces here.

I am disappointed with the customer service after purchasing an electric Dimplex fireplace. The…read moreremote control stopped working. It would mean purchasIng a new one and would need to be "installed"but was told first time they would send someone to install, but would have to charge me. When I revisited that they gave me a quote for cost of the remote, to pick it up. Apparently the installation was too much to ask. Didn't care for the lack of treating the customer a lot better than that.