The unit that cools my upstairs stopped cooling on June 4. A serviceman checked it out and said that we needed a whole new unit. They said it would be "the first of the week" before a new unit could be installed. It was hot outside. It was hot upstairs where my children's bedrooms are. On June 16 they installed a new $6,000 unit and completed it in a day. It works good. read more

Concord Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Concord, North Carolina

See all

Worked there for 8 years. Ronnie Hinson hired me then sold the company to Eric Stirewalt and Eugene Smith shorty after coming onboard. I was their Comfort Specialist They screwed me out of $6k in commission and forced me to help installation team when not selling. I am a veteran with a disability and suffered additional hernia damage after being forced to lift heavy equipment without safety equipment. This company does NOT care about anyone especially their employees! The owner also was having an affair with a former employee and camped out all day with her during Covid while we worked hard in attics and crawl spaces. Bad business!!! read more

After dealing with contractors for a period of time, you start to size up ones that are generally concerned about doing right by you, and those that could care less. When you call around for quotes, be sure to keep it in mind that these guys will do much more for you in the customer service department than merely just landing your business and doing the work, or any shoddy work at that. I myself had the unfortunate experience of dealing with more than a dozen terrible contractors over the course of 2 months. These guys were the ONLY ones I would highly recommend. On a referral, I met with Tim in sales- great guy & a straight shooter. He came in with a comparable number to the other quotes. I gave it a couple days, but in the end it seemed like, and was, the right choice to go with them. Within a week or so, they diligently got the ball rolling- ordered materials, booked the crew, looked into rebates for me, etc. Tim did a great job of keeping up and gauging my level of satisfaction throughout the entire process. Installation was smooth and the crew was very personable/ easy to talk with. Very professional job. The biggest hiccup I had was not qualifying for energy efficient rebates after signing on, these guys took care of me and discounted me down to the expected number I would've had with the rebate. Completely stand up. Thanks guys for being a breath of fresh air! read more

I contacted Concord Heating and Air Conditioning, amongst several other companies, for quotes towards a new packaged unit HVAC. Tim DeLuca was the representative who reached out and made contact with me. His response, both on the phone and in person, was prompt, professional, friendly, and competent. He looked at my current unit as well as my home and recommended the unit his company offered that best fit my needs (Trane XL15c). Though his unit wasn't the cheapest of the quotes I received over that week, his attitude and willingness to answer my questions promptly and respectfully (I'm very ignorant towards HVAC) is what made me choose this company. On the day of install, his team arrived when he told me they would and introduced themselves before beginning their work. They worked efficiently, quickly and NEATLY (they left NO trash, etc... behind). Furthermore, I inquired a few workers about what size ducts they'd recommend for I was also wanting to replace them in the future and they happily provided some knowledge and information for me to look into. A few weeks later, while starting to get my ductwork layout created, I contacted Mr. DeLuca again for some general knowledge of the unit and for recommendations for duct work in which he promptly and courteously replied. I'm extremely happy and satisfied with both the unit I purchased as well as the employees that I interacted with. I both highly recommend and encourage you to look into and reach out to Concord Heating and Air Conditioning when you're looking for a new HVAC unit. read more

I had a great experience. I called because my damper was broken, which meant I couldn't control the airflow in my house. They were able to provide service on the same day that I called. The technician, Eric, was pleasant and professional. He fixed my problem quickly and gave recommendations on how I could avoid AC issues in the future. I am very pleased with the service he provided. I would definitely use this company again. read more

Such a great experience- professional, transparent and as quick as they could be. No one loves spending $ on stuff like this, but it's nice to find a company that tries to help you get back to life when stuff just happens. read more

Great people to work with. We had a new heating and air system put in. Very professional folks to work with. Did a great job, an provided us with a quality product. Tim helped us determine what unit we needed and gave us several choices. We found him to be very knowledgeable. He was also very pet friendly which means a lot when you have fur babies. Thanks everyone, you are awesome! read more

In July 2013 our HVAC unit died. We decided to go with Concord Heating & Air for our replacement because a family member had used them and was happy and we also had a family member by marriage who worked there. From the very beginning I wasn't super happy with the staff who came out to do the work. I was home for most of it because my job was more flexible then my husband's, but the men didn't communicate with me AT ALL. It took a whole week and while they did provide a portable A/C unit for us, they took it away the day they were supposed to be done, but they didn't finish that day. So we didn't have any A/C for the whole last day of the work. When the county inspector came out to inspect the new unit he said the breaker that HVAC was on needed to be changed and he would let Concord Heating & Air know and they would contact us to schedule that - we never heard from them about that. I wish I had gotten the inspector's name to contact him but I didn't. The next summer we started having issues with the breaker that the HVAC unit was on tripping and turning off. We would come home from work and it would 86 degrees in our house. We called them and they replaced the breaker, but it continued to be an issue. We called them again and they said that it must be an electrical issue in our house. Our house is older, so we had an electrician come out and check everything - he said he saw no electrical issues and it must be something with our HVAC unit. At this point I was coming home on my lunch break most days because the breaker was tripping almost every day. We called Concord Heating & Air AGAIN and they sent Zac out - he was the ONLY person we dealt with from this company who communicated and was helpful. He said he found an issue - a part was installed incorrectly and that should fix it. Then we got a bill from Concord Heating & Air for the service call Zac did. We called and said that we had paid more to have an electrician come out because Concord Heating & Air INSISTED there was nothing wrong with the unit and that Zac found something that was done incorrectly and we shouldn't have to pay for the service call. They never resolved that, but didn't keep sending bills either. Through the summer of 2016 we are still having issues with the A/C breaker tripping - not as frequently as it did in 2014, but enough that I worry about it on especially hot days. We're going to have to pay another HVAC company to service our unit and try to figure out why this breaker keeps tripping. I'm so frustrated with this on-going issue that if I could have them come take the HVAC unit away and get my money back I would. We paid for the unit in full and did not finance it with them - maybe if we had we could have withheld payments until they fixed it. I'm starting to wonder if we don't have a bad unit, but the staff at Concord Heating & Air seem so incompetent I don't know if they would even recognize that. This company has terrible communication - multiple times we would call about these issues and they wouldn't call us back. They obviously don't care about customer service at all. I don't think I've ever dealt with a worse company than Concord Heating & Air. read more