I highly recommend you go elsewhere for your services. Just like some of the other reviews imply,…read morethis company is more concerned with their bottom line than making sure customers are helped and satisfied with their services. While most companies offer a warranty with their work (especially after getiing a whole new HVAC system installed), this company does not stand by their work. First time I have ever encountered a "licensed" company that could not answer questions about the duct work and the problem that was happening after they installed the new system. Worst of all, they will tell you they can come back out and look at the issue via the phone (even though it has not been a year since installation) but will only tell you after arriving there will be a service charge. And do NOT expect a return call if you leave voicemails asking for an explanation.

TLDR: Please go somewhere else, if HVAC is your main problem dealing with Rudy Cools will become…read moreanother bigger problem - for years to come - and could also affect your health. Looking for legal routes now. Background: Rudy Cools installed my HVAC system in July/August 2023. My main issue was that my previous system was not keeping up with temperature when the hot outside reached above 92 F. I contacted them and asked if it was the system, the duct system, insulation issues or my windows, and they said a new system would fix the problem. I accepted and they sold me a new system. When installing they found mold within the system, so they recommended an air purification system to go along with the HVAC. Having a baby in the way I accepted no doubt to what I asked "if thats on the system, could that be in the ducts as well?" to which they replied "we checked when installing and no issues were found, plus the purification system will prevent that" so I trusted that response. The next weeks the AC upstairs (Damper system) was not functioning and temperatures were reaching as high as 90F inside the second floor. I reached out, they sent a technician to tell me it would be an additional $1.5K to fix. I call them very angry as they never mentioned that and this should have been resolved when installed. They agree and send a crew the next week to fix without a cost. I liked that. It was September/Oct already so heat went down and AC didnt need to work so hard so no issues there. In summer of 2024 the HVAC system could not keep up with temperatures over 92 F - which was my main issue to start with. I called them several times, they sent 3-4 different technicians that tried filing up the gas in the system, switching stuff, or just simply telling me "it was too hot outside and that wsa the issue". After dealing with that all summer I was fed with that and call them angry again, to what they told me "we will send the best technician we have" and they did. This super technician came and told me the duct system was not set up properly, and needed to be updated, with a price tag of $1.5K. I called them angry again since that was my question to begin with when quoting them for a system, and have been ghosted ever since. Its been 3 months now. On a separate story, my family and I have been having health issues without explanation. We did some mold testing here and there with negatives coming up, only to look into one of the ducts directly connected to the system and finding a goooood ole black mold colony hiding in there - even when having a air purification system, and having the installing team they saw nothing when installing. So not only they have costed me 1.5 summers with the same issue I originally had, $13-14k in costs, Health issues for me, my wife and my baby, but they also are now ghosting me and refusing to answer my emails or calls. This for me is as evil as it gets, and should not be even considered within your options for any type of services. Disgusting client service and should be held liable - which we are in the process of.

Called for furnace service (not working) around 10:30am (very cold weather). Talked to the rep at…read moreStout. She told me she'd get a tech on it, when possible. No more than 2 hours went by and I received a message a tech was on the way. Drew showed up, very professional, very personable, and listened to my experience. Checked a couple things, then checked the furnace. Reset the furnace, waited to make sure it was working correctly, then checked the moisture output on the house. Working perfectly! In and out in ~15 mins!!! Warmth!!! Thanks Drew/Stout! Perfect service AND NO SELL talk! Great service! Highly recommend!!! 5 STARS!

I rent a small farm house off Hugo Drive. The unit on the house is over 35 years old, and our…read morelandlord refuses to replace it. Stout has been out several times and the unit is still now fixed. Most of their technicians are very polite and knowledgeable. Today a very rude technician told me the unit is working fine, and no unit can cool a home when it's 90 degrees out. Funny, he should tell that to the people in Phoenix! I told him the unit ran all night, to which he stated, " it's hot at night too". It was 75 degrees last night. When I called to complain to the owner he dismissed me and told me that "this isn't between our company and you, it's between you and the landlord". He could careless that his technician was rude to someone. I recorded the conversation and he didn't even want to hear it. He even tried to give me crazy story that with the humidity in the air the unit would run all night to get the humidity out of the walls. I'm 53 years old and have owned countless homes in several states and have never heard of such a thing. I believe he knows the landlord and is trying to help her not replace the unit. Repulsive!

We have been customers for almost four years after City Air Experts replaced our furnace, and we…read morecouldn't be more pleased. Today Raphael came immediately for a call about our air conditioner. Found the problem quickly-- easy fix and not upsell-- and we are so thankful. Truly a great and trustable business!

We really couldn't say enough good things about City Air Experts. Rafael and his team have serviced…read moreus a few times over the past few years. His expertise go beyond the mechanical side (ie equipment) of HVAC systems. He is also extremely knowledgeable with the technical side, and the laws of physics pertaining to air handling and humidity management. He has consistently provided us with sound advice and knowledgeable input we have grown to trust. Instead of pushing for a new unit, he helped us get the most of aging until it finally died earlier this year. So, as our trusted resource, we hired them to install the replacement unit this past May. The process couldn't have been more timely or more seamless. They provided us insight on what had failed, our options to consider and in the end, recommendation for the brand and unit that fit our need and budget. Three months have passed and we are just blown away at the difference it has made in our comfort and our utilities! Our YOY power bill has dropped significantly and we went from being above average duke power customer to "beyond efficient". (according our Energy Report). We couldn't be happier with this company! They are extremely knowledgeable, priced fairly and do great work. I can honestly say that we trust them and will continue to rely on them for our HVAC needs!

My gas furnace was short cycling for a while and everything I tried to solve the problem didn't fix…read morethe short cycling. I called 2Roots and Nick Jr. was there the next morning at 8 AM. He quickly analyzed the problem and identified the issue. He was able to fix the issue and stayed around to ensure that the problem was solved. 2Roots is my go to for all my HVAC work. They are professional, efficient, and trustworthy. It's great to support a business that really cares about their customers.

Two Roots was recommended to us by a friend about a year ago. They came out and serviced our 10+…read moreyear old HVAC unit a few times and were always affordable professional, prompt and efficient. Our HVAC unit was on its last leg and it finally died. When we called Two Roots they came out the same day did a full evaluation on replacing the entire system. We had a very professional quote with four pricing options later that day. We made our selection based on our budget and the HVAC features we cared for most. The unit was ordered and installed two days later and we are now enjoying the comfort of cool air in our house thanks to Two Roots... The team of three, Nick Sr, Nick Jr and Ed made sure that all precautions were taken to protect the inside of our house as they had to access our attic for one of the units. We highly recommend the professional team of Two Roots for all of your heating and cooling needs...

Mike has helped us with HVAC issues. Recently installed a pump in our basement. Jonathan…read moreinstalled it. Work is done quickly and proficiently. They are also very efficient at returning your call, and have always got out the same day. We wouldn't trust anyone else with our home needs. awesome work, very friendly, and knowledgeable.

The AC went bad and the temperatures were in the nineties. Air Pro had a new system installed the…read morenext day. My mom is 84 and was suffering from the heat. Mike could have charged us anything. Instead we got a great price and excellent service. They are great people to work with. I would highly recommend them to anyone.

Talked to Mike about my AC going out in the middle of peak heat got everything done for a very…read morereasonable price compared to other competitors. Not only that but he was very good about explaining how and why things happened and how to prevent them. Not a salesman trying to make money but a forever recommendation from me.

I was having an issue with my 1st level Heating unit not coming on December 27th Am. I reached out…read moreto Mike at Real Cool Heating Air, I explained my dilemma and he advised he was a bit swamped at the time. However, he gave me a quick suggestion on how to get it back on, after giving it a go I realized I needed an expert. With in an hour, Mike did a follow up and called and me back to see If I had any success. We set apt for Monday December 30th 8am. He and Ethan arrived on time, tools in hand. diagnosed my furnace issues, educated me on the specifics and got the repair done. My Home is back nice and warm! These guys are AWESOME! They really know what to do and how to get it done Right! Mr. Wheeler

I have been a customer of Cool Tech (Randy) since June 2018. Over the years, Randy has serviced two…read moreof my properties numerous times and even replaced an AC unit at one of them. Cool Tech (Randy) provided my wife and me with excellent customer service in the past, which prompted us to write a favorable review five years ago (Brwnblk R). However, about two years ago, we informed Randy that we were canceling our priority maintenance agreement, and he assured us that we would receive a refund. Despite countless follow-up phone calls and messages to both Randy and Jeremiah, our concerns have gone unanswered. The lack of communication, failure to issue the promised refund, and overall unethical practices have been extremely disappointing. What once was a positive relationship has unfortunately turned sour, prompting this negative review. I urge other consumers to seek alternative recommendations for heating and air services. Unethical business practices like these should be avoided at all costs. Marion B.

Randy and Jeremiah of Cool Tech Heating and Air are the BEST! They kept my old system up and…read morerunning for years and when I needed to replace it they guided me through the process of choosing the best unit for my needs and it's been perfect. They are honest, knowledgeable, reliable and fairly priced. I highly recommend them!

Eric Andrade performed a 6-month maintenance of my heat pump and attic AC unit. He spent an hour…read moreand used his phone to show me about 30 pictures of what he had done. Among the work done was to clean my heat pump fins and check the voltage on various components that have to be replaced if the voltage is too low. Eric is polite, professional and expert and I recommend him highly. I was thoroughly impressed with his expetise.

I was given Artic Deserts number by a friend when I was having issues with my AC keeping the house…read morecool this past week. I spoke with Mr. Eric and he came out and diagnosed what was wrong with my system and explained what needed to be done to fix it. It didn't take long for the parts to arrive and they came back out and instantly repaired it. I can't say it was cheap but I'm extremely satisfied with the service and now I'm cool and relaxed in my home! Mr. Eric even took the time to fix a broken hinge on my front door just because it was getting caught. I appreciate Mr. Eric and Artic Desert and I will definitely be calling back in the event of any other problems. Thanks again!