Excellent. He came out, cleaned everything very thoroughly and gave me great advice to keep things…read moreworking well in the future. Jon is super nice, very friendly. Highly recommended.

Had a hard time getting anyone to help me in Rock Hill, these guys had my fireplace up and running…read morein no time!

Not trying to tank their score or roast them--but they took several weeks to respond. I then…read morereplied to them and invited further communication (about two weeks ago), and radio silence since. They might do great work, and I'm on the busy season so I can understand if they are overwhelmed. It'd just be nice if they were a bit more responsive.

Chad came out to my home yesterday and did a FANTASTIC job repairing my gas fireplace. He quickly…read moreassessed the problem and got the fireplace working again. In addition, he replaced some missing embers and cleaned the glass shield. I had called another gas fireplace repair company and they wanted me to spend big $$ to replace several components, as it turns out none were needed and I saved a lot of money going with Craft. Chad was informative and very helpful and I will certainly use Craft Stove again! I strongly recommend them for your gas fireplace needs.

We spent over $5,000 replacing counter tops in three rooms in a house we were selling. The…read moreinstallers were responsible for reinstalling the faucet in the powder room which was an extra fee. They installed the faucet incorrectly and the drawer would not close because it hit the drain pipe. Which was never an issue in the thirty years we lived in the house. Notified Fireplace & Granite immediately and sent photos and then a video they requested because they were too busy to come see the issue. Days went by with no response. We ended up hiring a plumber to adjust the faucet drain pipe. Our salesman (Travis) instructed us to pay the bill and said they would send a check to cover the repairs. Then nothing but excuses when we asked about the refund. "Only the owner can sign checks and he's on vacation. He will send a check when he get's back in town." Months later and still and no reimbursement. Now they don't bother replying to inquiries. Buyer beware.

We had a wonderful experience with FPG. VERY PROFESSIONAL! Our kitchen was transformed and looks…read moreremarkable!

Wonderful people Price was very reasonable…read more Explained everything that needed to be done They fixed and cleaned my gas fireplace Very happy with the results I would definitely recommend them

Complete work in a quality manner. Joshua identified our problems did the work and recommended the…read moreaction required.

Our technican Jon was friendly and knowledgeable. He was even willing to allow me to watch as he…read moremade the repair. He installed a new pilot and provided great explanation. He worked in a timely manner and was efficient at a fair price. Highly recommend!

I have used The Hearth Doctor several times for minor issues and was never overly impressed however…read moredid not have the time to research for another company. Most recently, I scheduled a visit as my fireplace pilot light would not stay on and a young man from The Hearth Doctor arrived. At first he said it was a simple issue however after FaceTiming Jerry (The Owner) he concluded he could not fix the issue and Jerry would contact me yet charged me $269 for his time? Jerry did e-mail me with 2 option: 1) Replace the entire fireplace because of a bad gas control valve - 4k-12k 2) The other option was replace the control valve, assembly and add igniter along with new leads/mounting bracket - $1800 I clearly called another company to have options and I called Glenn Medeiros from Southeastern Gas Piping & Plumbing who my building uses and I should have called first and he completely fixed the issue in a matter of 2 hours for $645 which included his time! I am in television and realize the importance of reviews (good and bad) and should have done my research before calling There Hearth Doctor however given the fact that the repair amounts were astronomical, I wanted to share so you were aware before calling as I did! Glenn also does annual fireplace inspections for half the price of The Hearth Doctor who sends young men that have to FaceTime the owner for questions and still charges the full amount! Glenn shows up himself! It feels good to share when you find someone that you trust and I would never trust The Hearth Doctor after this incident! That was a savings of $1155 for the repair not to mention the fact he recommended an entire new fireplace???? and he mentioned the part needed was not made by the manufacturer any longer, well, Glenn had it on his truck?

This guy took a deposit, reschedule 3 times and went silent. Don't use this guy. I took a risk…read moreusing him, but he seemed like a nice guy. Hopefully they at least take down his profile since he is not legit.

From the owner: Local family owned company specializing in gas fireplace service, gas fireplace repair, and gas…read morefireplace installations. Our team at Fireplace Professionals can quickly diagnose your gas fireplace issue and quickly make the repair. Gas fireplace service Gas fireplace repair Gas fireplace installation Gas fireplace installations Gas fireplace cleanings

Mr. Davis was able to convert our "Mother in Law's Suite" fireplace to a new electrical log set-up…read more BEAUTIFUL system that can be used year round. No more cleaning up ashes or that fireplace smell. TOP NOTCH WORK!

Mr Davis was prompt and professional. He inspected our chimney (storm damage), explained what was…read moreneeded now vs what could be done later (more cosmetic). He completed the repairs soon after, and did an excellent job. Highly recommend.

Really great shop and they are very knowledgeable about their products. We are building a new home…read moreand purchasing 2 fireplaces here.

I am disappointed with the customer service after purchasing an electric Dimplex fireplace. The…read moreremote control stopped working. It would mean purchasIng a new one and would need to be "installed"but was told first time they would send someone to install, but would have to charge me. When I revisited that they gave me a quote for cost of the remote, to pick it up. Apparently the installation was too much to ask. Didn't care for the lack of treating the customer a lot better than that.

Recently bought porch furniture at Veridien on park rd. Everyone in the store was super friendly…read moreand helpful. I had visited many stores in Charlotte and Veridien matched or exceeded the inventory of most of them and had competitive prices. Entire process was timely and easy, including delivery. Highly recommend.

Excellent customer service from Mona Hall. Be sure to ask for her!!…read more Enough selections for what I needed and awesome cu service!! Above and beyond!!

I guess I should be lucky he even did the work, but ended up charging over $5K to install a $1300…read moreunit. I also specifically asked for one that didn't have a pilot and after install, sure enough, it was a one WITH the pilot option. We also started this in May and took through October of 23 to get it done. 2 years later the fireplace is dead and the entire insert needs replacement

Prompt. Arrived on time. And explained what was he was doing. I will definitely use again.read more