We had just moved into a new townhome and wanted to furnish it with new furniture, instead of the…read more2nd and 3rd hand stuff. We walked in and were looking around. After about 5 minutes, Sean came up and introduced himself to us. We spoke and walked around the warehouse and store for about 15 minutes. Sean really wanted to get a feel for what we wanted. We settled on a pub style dining room table, bar cabinet and 7 pub stools (that's all they had). We put a down payment down and did the rest 90 same as cash which Sean was more than happy to set up. I will say that this initial purchase is the only reason this is not a 5 star review. The table and bar are great. However, screws kept falling out of the stools. We brought 2 of them back and Sean promptly took care of them. However, we still have the problem of screws falling out of the stools. So I would not purchase another one of those. Once the dining room set was paid off, we returned to get our leather sectional sofa. This was literally just unloaded from the truck and in the warehouse. Once again, Sean walked around with us until we saw what we liked. Since this purchase, we have gone back and purchased a Queen sized bedroom set for our sons room and will be going back today to purchase the King sized bedroom set that my wife has always wanted. I don't know what the other reviewers issue was with the customer service. I just don't see it. Sean and his staff are highly attentive, helpful, and they have exceptional delivery people. I would (and have several times) highly recommend this store and staff.

I stopped in on a rainy Tuesday afternoon looking for a small audio component cabinet. I cruised…read morearound the showroom floor which is quite large. In the rear of the store unloading a truck was a gentleman who asked if he could help. I showed him a photo of what I was looking for and he assisted in my search. Unfortunately there was nothing that matched. He introduced himself as Sean, a partner/owner and we talked about both being from Charlotte and how it's changed so much. He gave me some suggestions for other stores to check so that was very helpful. If you are looking for furniture, I would highly recommend you check this place out. They have a massive amount of floor space and a wide selection with excellent price points.

My husband and I decided to buy a new refrigerator before Thanksgiving. We went on Sunday 11/13 and…read morelooked around to see what we can find. They had a lot of selections to choose from. I fell in love with the Samsung Bespoke 4-door refrigerator. After inspecting the refrigerator for damages I felt comfortable purchasing it. It had a couple of dings on each side which I was completely cool with because no one would see them. JT gave us a great deal on the refrigerator. JT advised us that they will call us on Tuesday to set up delivery for Wednesday. I guess the first inclination of a problem is when I didn't get a call on Tuesday. I called JT on Wednesday morning to see what time my delivery would arrive. He advises me that they are still working on a schedule and he will call me later. About mid-day still no call. I called JT yet again and asked what time my delivery would arrive as I had some running to do. He advised me to do what I had to the drivers would call me when they are on their way. Well, the call NEVER came! My husband called on Thursday to find out what was going on. He was advised that the driver hurt himself and was at the emergency room so they were trying to get help from other stores to assist them with the deliveries. We advised that our refrigerator would be delivered towards the end of the day. Nope...never happened!! Towards the end of Thursday, my husband was informed that the helpers quit and that we would not get our refrigerator till Friday morning. Friday morning came and went. The drivers got to my house around 4 pm to deliver my refrigerator. As they were taking measurements I asked if I could see my refrigerator. The delivery guys were very friendly and had no problem showing me the refrigerator. As I am looking at the refrigerator I notice more than a couple of dings on each side. I am now looking at long scrapes on the bottom, the refrigerator door dinged and damaged, draws scraping as they are being pulled out, and the back of the refrigerator is completely indented in two areas. I advised the guys I am not happy and do not want the refrigerator. I called the store and spoke with JT. JT was insistent that there was no damage. I asked to speak to the manager. Ernest gets on the and I start telling him about the damage. We didn't hit it off very well as he rebutted that the damage was already there. I know it wasn't. He wasn't even in the store when we bought the unit..and I took pictures of the whole refrigerator. Pictures were taken in the excitement of the option to change the panels. Needless to say, I was pissed that he had the gall to tell me I was lying about the damage. I told Ernest that I was sending back the unit to the store. He advised me that he had another unit however he couldn't have it delivered until Sunday. I told Ernest that my husband and I would come in on Saturday to see what our options are and wanted it delivered on Saturday. As I walk into the store Ernest was helping another customer...however he did acknowledge our presence and advised that JT would help us. So the original refrigerator I picked out and sent back was 29 cu ft sitting right in the front of the store. JT was trying to convince my husband and me that the 23 cu was the same size as the one we sent back. I refused the first option of the Bespoke he gave us. It was more dinged up and it was way smaller. I walked around the store for a few with anxious feelings. I need a refrigerator and needed it asap as I had family coming in from out of town. As my husband and I went back over to the refrigerator we sent back to take an inside measurement I pulled Ernest over to go over the new damage. As I showed him all the damages..he admitted that they were not there when we purchased the refrigerator. So now we are hunting to find a 29 cu ft refrigerator. We came across another Bespoke refrigerator with a tablet in the door. JT had shown it to us the first time we were in the store. We decided to take that refrigerator however it didn't have all the panels on it just the one with the tablet. Ernest agreed to put panels on the refrigerator so we agreed to take it. He did tell us that he only had 3 white panels and one blue. I was ok with that. He advised us that he can't have it delivered till Sunday. I told him that the trust is gone and I needed my refrigerator asap. Ernest promised that if he couldn't find anyone to deliver it to us he would deliver it himself by noon. So I took another chance. Ernest and one of his employees were at my front door by 11 am with my refrigerator. They delivered and installed it. I was so happy. I must say Ernest kept his word which is really important to us. We are repeat customers..and will continue to shop there since Ernest made a bad situation better.

Glad I went to American Freight. Got a great refrigerator. Alex's Check out was quick…read moreand easy. Loaded my truck and zoom. Well carefully zoom anyhow. Appliance works perfectly.

My husband and I were excited to buy furniture from here. As soon as we walked in, *crickets*…read more 3 women working and not a single one acknowledged or even had the decency to say hello... and they weren't busy at all if I must say... just watching and judging. Please support who supports you. 100% do not recommend + their prices are ridiculous for something that's unfinished.

Received delivery of our new bedroom furniture today from The Unfinished Furniture Shop in…read moreGastonia. To say we are in love with it is an understatement. Thanks to Dave and Emily for going above and beyond. I know a lot of people like the convenience of a traditional furniture store for the ease but as for us you just can't put a price on the quality they provide. If you are looking for solid wood (dovetail joints) with in store custom finishing, heirloom quality at a reasonable price give them a visit. Trust me, you won't be disappointed. We are repeat customers once again adding to our collection.

Top quality furniture is sold here! I have visited this place a couple times browsing for furniture…read morefor a new home, and the staff, especially Scott, always great you with a warm smile and a friendly hello. They have some truly amazing pieces of furniture here, and can custom build or upholster just about anything you can think of. My wife and I ended up purchasing some beautiful dining room chairs at a great price, and are now using Cowbridge to look for other pieces for our house as well. Just fyi, this place will ruin you for any other furniture store; you'll never be able to go back to any of the chains without comparing them to Cowbridge and their level of craftsmanship and quality. I just wish my bank account would allow me to get all my furniture here!

Incredible customer service!! Unbelievable quality! I like to say my home is sponsored by Cowbridge…read moreFurniture because nearly every piece is from here! They can custom build, find what you're looking for, reupholster, and so much more!! I was even able to get my patio set from them. The owners are some of the kindest, most down to earth people who go above and beyond for everyone. You've got to check them out!!

No pressure sales, staff showed me what I was looking for and the options they had, great dealing…read morewith the staff price was good also. We will definitely will buy from them again, was a great experience. Thanks so much.

Spoke with Craig today & got awesome lazy boy recliner. Craig was very patient with us and helpful…read more We went in for a foot stool but the recliner was a better fit for us. It was on sale and perfect. Delivered to our house a few hours later & the two young men that delivered it was respectful and fast.

Wonderful service at fair prices. Love that they specialize in products made in the U.S.A! This…read moreis a GREAT hidden gem!

Great selection. Wonderful service. Furniture is good quality and great looking. Came in quickly…read moreand was delivered to our house.

Cheap furniture and delivery costs extra. But if you're in a pinch and need a box spring, then I…read morecan recommend anyone else. Plenty of parking. Room for negotiation. But selection is dated. For emergencies only...

I went into Factory Direct on North Tryon looking for a mattress and box spring Paul my salesman…read moretold me if my box spring was in good condition I could just buy a mattress and save $100.00 And that's what I did I found the perfect pillow top mattress and then told me that he could hand tie the mattress on my car so in all Paul saved me a delivery fee plus the $100.00 on the box I didn't need THANKS PAUL FOR SAVING ME LOTS OF MONEY!!

The planning, design, installation services all were exceptional. Their customer service exceeded…read moremy expectations. I love my new Tuff Shed!!

Highly recommend Tuff Shed. Ayesha Bracey, our sales rep, worked with us upfront to ensure we…read moreunderstood all options and what would be best for our needs. Thanks to Ayesha, Tuff Shed's excellent installation team, and the high quality Tuff Shed product, we are very happy. Well worth the money !