Can't go wrong with a good ACE HARDWARE - they pretty much will have what you need cept for fire pit wood we found out but did get a nice blower! Clean well arranged and staff super friendly! The gent who helped us even gave hubby a few extra tips on use and care! We have used them for mulch- flowers and other garden needs. Always reliable read more

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After having an experience that could have gone sideways, Eddie made sure Ace did the right thing by me. I appreciate knowing that they really do put the customers satisfaction first! read more

Stopped in to get some missing screws for my garage cabinets. The staff was very helpful and quickly located the screws. They also offered my family popcorn - a nice treat for my hungry son! If you're looking for an old school hardware store with service stop by Ace. read more

I like Ace Hardware stores. Most are small-ish but friendly and responsive to the needs of the average homeowner; glass cutting and re-screening services, yard and garden rentals conveniently just down the street. For these and other reasons I expect to spend a little more at Ace than at the blue or orange great-crate stores and usually the money-for-goods exchange is worth the small premium. Most Ace's have a special place in the community, a specific need or niche where they lineup nicely. Alas, my current projects are rather involved and the ones not handled by professional contractors are better suited to the home improvement world. This particular store don't really mesh on any level except the free popcorn bit which is a bit of a let down because I prefer hardware stores to the other. read more

When you need something or service you can't get from a Big Box Store, consider this Ace Hardware. Should really shop Ace Hardware or at least the one in Cornelius more often. I tend to use the Big Box Stores too much because they have a lot of very general items. I on many occasions need something a bit out of the norm and you get the deer in the headlights look. I remember a time a number of years ago, power was out due to a snowstorm and I needed a kerosene heater for auxiliary heat I had the forethought to call ahead and reserve one of the last ones they had. Went to pick it up and while I was picking it up, a young guy with a wife who was probably about 6 months pregnant and two young children walked in and were crushed to find out they were sold out. I told them go ahead and take the one I had ordered and I would move down the list. They were grateful but Ace Hardware moved me up the list to when the next shipment came in later, I was one of the first they called. The only reason for the long dialog above is that is a store that cares about their customers. I've always got good service and good products from this place with expert advise for a reasonable price Looking to break away from the Big Box Hardware or Gardening Experience, give this place a try read more

1 star only because you can't give zero. Owner and the older lady were very rude when trying to spend over 40 dollars in plumbing supplies all because their inability to give a price and inability to help. Hopefully the woman who said she was the owner truly is the owner because if she is not she just did a huge disservice to their local business. I will make it a point to tell everyone possible to not step foot in that store and I assume you no one in my family ever will. What a disgrace to Ace hardware corporate!! read more

Bad customer service. The lady at the desk in rush and did not ring my coupons, and did not want to honor after she rang it. We participate at rewards to get the discount. And when i repurchased the items the coupon did not want to work, and it does say $12.50 OFF next purchase, she only gave $1.00. Definitely buying at Lowes next time! read more

What I thought to be a nice family owned store turned into a big pile of shit. They do not honor your money back on supposed to be a better quality product " Stihl " on same day as purchased. That's doesn't say to much about them as being an honest retailer. read more

Always very helpful when I go in and have no idea what I am doing. They help me find the exact tool or screw I need!

Ace hardware is one of those staples in a small town community... They aren't flashy, they are a little expensive but and they don't have everything that a large box store would have. My review would be 5 for customer service (and the post office) and 3 for he rest of he store. I can get most everything I need in one store and for a better price by going the same distance in the opposite direction. But I won't ever get the same small town greeting that I seem to always get when I come to Ace. And there is always someone there to assist you with a huge smile on their face. This location, in particular, also has the most under-the-radar post office. Need to skip the long lines at the Davidson or Cornelius post office? Head to the back of Ace hardware in Cornelius to send your items. I honestly don't know if they have ever single service that a stand alone PO has but I have yet to have any issues here. I mostly send things that may or may not require more than one stamp so I head in for their expertise. read more

Ace Hardware - Hardware Stores Near Me - Cornelius, North Carolina

Way too expensive. The staff could be more friendly. However, it I s convenient and never too crowded. I also like the idea of supporting a franchise owner. If you need to spend more than $20 it's worth going to HD or Lowe's. read more

Drove over to Cornelius from other side of the lake just to go to this Ace Hardware. Customer service is incredible!!!

Reid, John, and Brooklyn were among the reasons that this was the perfect hardware store for our needs. They helped my husband find everything he needed to repair our daughter's bathroom fan while helping me find the perfect super glue to fix my torn watch band. What a delightful experience. Their Texan hospitality added to finding a place that demonstrates the kind of professional customer service few places provide. read more

Again I try this place Rude rude rude Went to get propane Opened the door with tank in hand only to be told no no no out loud with a scene basically where everyone turned and looked at me I said oh I'm sorry I didn't know which is proceeded by "that's why it's on the door" Not an oh it's posted, oh could you please not bring them in Their idea of customer service is rude This is about the 3rd time I've been treated this way here so clearly it's a culture they promote I drove to Denver to get propane to avoid giving them my business Never again read more

After reading some of the negative reviews , I'd like to report I have shopped this Ace Store1/2 dozen or more times and never had a bad experience. The employee's in general have usually been very helpful. Compared to the big box home improvement stores the service & employees are easier to find and usually know their stuff. read more

This store has knowledgeable, helpful employees, plentiful parking, and everything you need for your home improvement projects. Navigating the store isn't like trying to find your way through a Brobdingnagian maze of tools and hardware, and everyone at the store greets you with a smile and can help you figure out how to get your home improvement project done in the best way and without spending a ton of dough. Worth the drive from Huntersville every time. read more

My mother was made to feel stupid and a return was not honored for item bought 3 days ago. There is nothing in the Ace Hardware return policy that would support this denial. My family has used this ace Hardware for years and it is a great location for my parents... but they apparently choose to take advantage of the elderly! And we can not recommend this location! read more

Went in for paint with my kids. Store was empty with 5 employees standing around. Woman at register had her mask on chin eating at register. One older woman came right up to me because I was lowering my mask to drink coffee, told me I needed to go outside. I guess the rules only apply to paying customers. I now realize why the store is empty. Woman cashier has attitude and was shaking her head at us . I will go somewhere else next time. read more

A nice family friendly Hardware store and they always seem eager to help you.

They went out of their way to help me out with a specific screw for an older vehicle I am selling...thank you!!

Staff was arrogant and very non helpful when I needed to return two items with the receipt. They out the money back on my debit card and when I called 24 hours later because itnhad not shown up, I was hung up on within 30 seconds in mid sentence. Will never shop there again. read more

I was extremely disappointed with management at this location. They were so proud that they were independently owned, but management made it very inconvenient to complete a transaction between two Ace hardware sites. I personally do not see the benefit in buying any goods from this location. read more

I love this store. I will go here first every time before going to Lowe's or Home Depot. They are always super-helpful even when I go in with a problem that I am trying to solve just wandering around looking for a solution. So many times I have been there and someone asks if they can help me and I respond "well, I am just thinking of how to solve this problem". Invariably they ask what is it you are trying to solve and once I tell them they offer several solutions. I will always support this fine local business over corporate America....sure they don't have everything that Lowes and Home Depot have but 90% of the time they do. And I have decided that supporting a locally owned business is way more important to me than saving a few bucks at the big box stores. read more

This is an old fashioned down south hardware store where the staff is friendly and helpful. They don't have everything like a large box store, but it is quick and easy to find your "stuff" there and for me it is close to home. read more

Best local hardware store in entire area. Very knowledgable staff. Good inventory on tools and relevant parts. Also good for plants and propane refills read more

Best staff ever! "The friendly place" may be cliche, but it's so true. I am always greeted with a smile. Not only are they helpful, but the offer expert advice. They always have what I need. I love supporting this local business in Downtown Cornelius! read more

Walked into ace yesterday around 5pm 1-21-16 to deliver a paid priority package. All I had to do was drop it off but I wanted to make sure it was scanned to be safe. I waited at the counter(mind you, there was about 4-5 people working and was not that busy) people buying shovels and salt basically for our storm. I ring the bell at the post office counter, wait about 4-6 minutes (rang the bell in the 2 min mark as well) and no one comes. Now I go to the front desk, wait in line for another 1-2 min just to say"can someone take this paid package". Finally a woman come to the back post office counter and says "I'll just scan it in, so it's in the system but they might not pick it up for a few days". No problem. I said. Then the lady puts the package down and leaves without scanning it in. I say, I thought u were gonna scan it in. She says, oh, I can't......someone else had to do it. Wow. I say ok, no problem. Now I ask the lady how much the salt was, she says "it's ringing up 6$". I ask her where it is... She points to the far back corner of the store...First off, who's the manager of this place knowing it's a big storm in this area but let me keep all the salt in the back corner for no one to see. I grab a bag and carry it to the counter were that same lady is... She tells me it will be 11$ and some change. I say you just told me it was 6$. "Oh that's for the blue bag, not the green". I say where's the blue bag.....she asked a man, he was speechless because I guess there not used to having 6 customers in there at a time and he was flustered. I then look at the lady and say thanks anyways... I walk out the door. This is why I like the big box stores. I will never go to ace hardware again because of this. Even if I have to drop a package off. read more

Needed a key copy made, but design of our blank key was unusual. Manager was unsure it would work. Still, willing to go ahead and try and didn't charge for it (since it was weird). Turns out it was perfect. Many thanks. read more

This is the last vestige of true customer service. You are always addressed as you come into the store and there is always someone willing to help you find exactly what you need. These folks are serious about keeping customers by treating the customer as well as possible. read more

Just went in to ask if they order corner trim. ? The Lady looked at me like I was stupid and nuts. We aren't a lumber yard. Do you want me to look.? I need 135 degree. That's the way my wall was built. I guess because I was in a mini van with two kids that I don't know math. Don't shop here .... unless you want to be treated like shit!! read more

I'm writing to share an unpleasant experience with ACE store in Cornelius, NC. Having recently relocated to the area I immediately sought out independent businesses to do my shopping. In my experience I like to support local and generally find that I receive a higher level of customer service even though I may pay a little more than the big box stores. I purchased a fountain/water feature and they agreed to deliver it to my home. I was unaware at the time that delivery ended at my driveway! They informed me that company policy prohibited them from moving it any closer to the home. Important to note that my patio, where the fountain was going, was only 10' from where they dropped it. Yes 10' yet they refused to move it any further. When I went back to the store the manager assured me that he would have his moving guys call me the next day and come back out to move it the additional 10'. Not only did I not get a call from the movers but received a call from an ACE employee informing me that they would not move it any further and if I wanted to have it moved they could give me the name of a company that moves fountains!! This is truly a poor reflection on the ACE brand when a store manager blatantly lies to a customer about his intentions. Barry R Cornelius, NC read more

I couldn't disagree more with the two posted reviews. I have lived in Davidson area for over 13 years and have always received excellent hands on service at the Ace Hardware store in Cornelius - great neighborhood hardware store. read more

I'm a big fan of supporting small businesses and shopping local: I've lived in Davidson for 6 years and spend hundreds of dollars every year at this particular ACE store, mostly on plants and yard stuff. Went to the store yesterday to buy a battery and some glue and as is often the case ended up with a bill of $97 after getting "lost" in the Christmas section. One of my purchases was a $40 wreath which I knew from the get-go might be too small for my door but the store is only a few minutes away so I didn't mind coming back to return it if I had to. Sure enough the wreath is not a good fit and I'm back at the store today: less than 24h after my initial purchase, wreath in mint condition (didn't even hang it) and price tag is still attached. They would NOT take it back and just pointed to a sign on the check-out counter that says "All holiday sales are final". So yes, there is indeed a sign but I never saw it, and certainly no one told me about this while I was checking out: I would not have bought this item if I knew I could not return it. This is a perfect example of why the "Big Stores" are winning the battle: if you don't have any flexibility you are going to loose your customers. They could have given me a store credit and I would have been perfectly happy with that solution: now I have a $40 wreath that I will never use and ACE hardware has lost a good customer. read more

Great customer service --very helpful with finding things. A little more expensive than Home Depot but much less intimidating

I ordered a Weber grill and was told it would be ordered and delivered to my house on June 8, 2017. I placed the original order about 2 weeks prior to June 8. On June 7 I hadn't heard anything from Ace so called and was told it was on backorder and would not be available until around June 21. I went to the store and spoke to the person the employees said was the owner and she was of little help. She didn't seem concerned that they would not meet their stated delivery date. She indicated that Weber was having a problem. I asked if it might be longer than June 21 and she admitted that was possible. I told her that if I had known of this situation I would not have ordered the grill in the first place. I told her I had family coming in on weekend of June 9 and she seemed unconcerned. She indicated that all grills were not on back order and I could order a different Weber grill at a higher price. I expected more from a company that sells customer service as a real advantage. I was very disappointed. I at least expected them to call me prior to delivery date to explain it was backordered rather than just not showing up. I'll stick with Lowe's hardware where if a mistake is made they own up to it instead of blaming the product company. Local is not always better. They must care first. Not good customer service! read more