I will highly recommend Queen City Appliance. I had the opportunity to talk with warehouse worker…read morethis morning. He was very professional and attentive as well as being very knowledgeable of the merchandi se. He's also a great asset to Queen City Appliance .

I couldn't believe how easy it was to replace my kitchen disposal through Queen City Homestore. I…read morejust hopped onto their site, found exactly what I needed, and checked out in a couple of minutes without any hassles or gimmicks. The pickup was the best part. Instead of wandering aimlessly through a massive big-box warehouse trying to flag down an employee, I just drove over to the Charlotte showroom, grabbed my order, and was heading back home to handle the installation in no time. If you want to skip the typical corporate home improvement headache and support a local Carolinas business, this is definitely the way to do it!

The store is going out of business. I went in looking for a rug for my daughter. They didn't have…read morethe one she sent me to purchase, but she found another she liked (over video). As I was walking around, she spotted a sofa that she had me purchase! The price went down a few days later, but there had already been one customer who said she was coming back on that Thursday to get it. It was already a great price and I am glad she found something worth her money. I also picked up a couple small lamps for a child's room for less than $4. There were additional lamps. One had a chip in the glass bottom. The sofa was also damaged, but it is a small hole behind the pillows. We will cover it and keep it moving.

David and Sadio were very friendly and helpful. I appreciate the time and patience that they showed…read moreme

Don't buy it. If you like to see the clock when looking at…read moreyour microwave, don't buy this. If you want to open the door to your microwave to see the clock, then this microwave is for you! Who builds a microwave, with a clock, but you can't see it unless you open it? Oh, and when you walk by it at random times, it's on. They said, we designed it like that. Who approved that?! Also, the worst customer service experience ever! It's like buying an alarm clock, but you only see what time it is if you turn it on.

I purchased a 36" Frigidaire Double Wall Oven on December 26, 2025 for $2400. I have had nothing…read morebut problems since day one. The clock goes backwards two minutes every day, the oven does not bake properly. There are different temperatures at different spots in the oven. I have had to throw out so may baked goods because of this. Their customer service is AWFUL! I emailed the company and got no response. I sent a certified letter describing the issues plus photos. Again, no response. I have called them at least 20 times and they just give you the runaround. I have had 8 repair visits and 3 parts replaced and still the oven is not working properly. The company won't replace the oven, saying there is nothing wrong with their appliance and that it is our house electricity. I paid several hundred dollars for two different electricians to come out and check out electricity. I have it in writing that the electricity is fine. Yet, the company will do nothing. They try to sell me a new oven when I call and I just take a loss for the one I have. Stay Away from this company! Frigidaire is owned by Electolux so Stay away from them! I just filed a complaint with the Better Business Bureau. Next step will be a lawyer,

TL; DR: Hoover ripped me off by $334.79 and left me with legit $2.60 in my bank account. They said…read moreit would take 4-6 WEEKS to get my money back from their mistakes! On Black Friday (11/27/2020), I placed an order for a vacuum. Against my better judgement, I ordered directly from Hoover and not Amazon. They had a deal for $70 off and free shipping. My total (w/ tax) was $183.59. On Thursday 12/3, two identical vacuums were delivered to my home. I then double checked my bank account, and saw that Hoover charged me a whopping $518.38!!! They left me with a mere $2.60 in my checking account!!! I called Hoover, and ultimately a customer service representative told me that I had been charged full price ($259.19) for TWO vacuums. They overcharged me by $334.79! They proposed that, in order to rectify the situation, they would email me a return label. (Except I don't have a printer.. so she essentially told me to go somewhere and print it off!! I was then to call FedEx and schedule a pickup.) Once I sent back the extra vacuum they had mistakenly sent me, they would refund me within 4-6 weeks (!!!). Additionally, they couldn't issue me a credit for the ($75.60) difference between one full price vacuum and the amount that I authorized them to charge me until the original vacuum was returned. I was told they couldn't do two separate transactions, and had to lump it all together. So no refund at all for 4-6 weeks or help mitigating their mistake! COMPLETELY UNACCEPTABLE. I authorized a charge of $183.59 to my account, not the exorbitant $518.38 that they did on their own. I asked to speak to a supervisor. After going through the situation and drilling in the fact that she left a single, one-income parent of 2 toddlers with $2.60 in her bank account during the holidays, I think it was finally conveyed what a sh!tty situation Hoover put me in due to their own incompetence. She arranged for FedEx to bring a prepaid label and pick up Friday or Saturday. She was going to process the $75.60 difference I was charged (for the 1 vacuum I purchased) between the full price ($259.19) minus the sale price on my invoice. I'm allegedly going to receive a refund for the returned vacuum in 3-6 days after FedEx picks up, still leaving my bank account short for the holidays. I will update if things don't go according to the aforementioned resolution I was promised.

Extremely poor experience with these folks and Hoover in particular. Horrible customer service and…read morepoor ordering experience. Agents claim all kinds of false information and lies. Avoid!

11/18/2023-…read more Purchased a Frigidaire countertop portable ice maker. I've been researching many brands, but wanted something without high maintenance and didn't want to spend a lot.. Lucked out and got one for under $70! Pleasantly surprised how quiet it is and how quickly it made bullet ice cubes.. Definitely going to be used a lot in the summer!

Horrific customer service. Fridge is broken, beeps constantly and loses power…read more Frigidaire/Electrolux send out local repair companies with hundreds of one and two star reviews. Same repair company has been out three times to replace the exact same part. Now that company has "closed the ticket" and won't take my calls. So I call Frigidaire, tell them the fridge still doesn't work for the same problem, and they have to open a NEW ticket and have someone diagnose the problem. It's the same effing problem as the first three times! Why on earth do they need to send someone out again? "This is the process we must follow" is a perfectly stupid reason to keep doing the same thing over and over again. I asked to escalate the issue and they said I would be told the exact same thing. So stupid-ass Frigidaire is sending out the same technician to come to the house for the fourth time to fix the same damned problem. Absolutely idiotic. There's a reason Frigidaire hasn't claimed this vendor on Yelp...

Great products, great service from the staff. You'll pay less than half of what big box stores…read morecharge. Maybe a little dent but the price makes up for it. Be sure to call before going there. I highly recommend Alpha.

Was able to repair my washer one day after contacting. Arrived within established window, with…read moreupdates prior to arrival. Great communication. Showed what the problem was and how to address in emergency. Cost was in line with expectations. Strong recommend.

While I liked the tile for a kitchen backsplash very much, I was very disappointed that double of…read morethe amount of the tile was ordered and since it was a special order, it's not returnable as per their policy. I presented them the layout with detailed dimensions and counted on their expertise to calculate how much would be needed. After the install, DOUBLE the amount of tile was left over costing me over $275 plus the extra $115 to have it shipped. My advice is to NOT LET THEM DO THE CALCULATION OF HOW MUCH TILE IS NEEDED and avoid special orders with them.

Browsing for tile today and enjoyed checking out all the tile here. We were greeted by Dominic who…read morewas very helpful. He asked us what we were looking for and was a tremendous help. He took the time to listen and made many recommendations. He went o the back and found a perfect tile and we were able to take home samples. I highly recommend visiting this location as not only do they have gorgeous tile etc. but the personal attention was so appreciated. The store is easy to get to and there's plenty of parking and a ramp if you want to avoid the stairs. The layout of the store was easy to follow and find many options. Once you choose options they have a large table you can place all the choices on then decide if too like it or want to take items home. Great experience today. Highly recommend. The ordering process was so efficient and easy. Dominic asked many times if the order was right and confirmed the availability of the tile. The order should take less than two weeks to arrive.