11/18/2023- Purchased a Frigidaire countertop portable ice maker. I've been researching many brands, but wanted something without high maintenance and didn't want to spend a lot.. Lucked out and got one for under $70! Pleasantly surprised how quiet it is and how quickly it made bullet ice cubes.. Definitely going to be used a lot in the summer! read more

Frigidaire - Appliances Near Me - Charlotte, North Carolina

See all

Don't buy a refrigerator from this company. I unfortunately bought all my appliances from Home Depot. The refrigerator was Frigidaire Gallery. Model GRFC2353AF Serial # 4A52926957. It started having issues of shut off and on with non-stop alarms on may 5th. It's under warranty, so Home Depot would do nothing. I had to pay a local company 480.18 to come out and try to save my food. It didn't work. Frigidaire sent the repair guy a week later. Now they have the parts but won't get anyone out until the 27th. The refrigerator won't cool enough to store food. Plus, I still get the burning electrical smell. Stay far away from these two companies when buying appliances. read more

This company and the products they make are garbage. My refrigerator broke after 6 weeks. Can't return to store as it's after 30 days, and Frigidaire won't just replace it for me after being without a fridge for over a month waiting on parts. VERY BAD, and I recommend to stay away from any Electrolux and Frigidaire products due to a lack of reliability and accountability. read more

We have never purchased a Frigidaire refrigerator. We bought the side by side french door gallery. The store is Mannys Westfield Ma. Since we purchased 10 days ago the door ajar beeping has not stopped . Manny's has sent the service tech twice so they've been great. The service tech said the company knew of the Mother board issues. The door is aligned perfectly. We did a hard reset so many times. We have a small place and now must listen to this beeping another 2 weeks. I will never buy another product. Why would the company or quality control technician allow these to be installed in the refrigerator's knowing there is a major problem. Shame on me not doing my search but highly disappointed. I feel like taking a sledge hammer to it but hey it cost over 2000 dollars so meh I'll wait. Do better corporate. I want to add our town appliance store Manny's was phenomenal they put a new board on works perfect now so things happen I understand. So far so good. read more

Can not get fridge fixed after 4 appointments with service team. They keep cancelling appointment. Bought in August 0f 2024 stopped cooling while on Christmas vacation. found rotten food when I got home. Not communication or effort to honor warranty. Plan is to wear me down so they can not fix there issue. If fridge is only good for 6 months and they do not honor warranty there is no value. read more

See all

high temperatures seems to be a big problem with Frigidaire refrigerators bit is the worst refrigerator I have ever bough, I would not recommend no one buy Frigidaire brands in this country due to poor manufacturin. read more

I bought my Frigidaire appliances since that is what my builder had included in his bid. I went to Fred's appliance, which is where I was supposed to see them, and asked the customer service person if they were comparable to whirlpool because I had never had a single problem with whirlpool. He told me yes. Well, since I have had them two months now I can tell you they are not. I told Fred's appliance that I would like to return them and they said absolutely not. My refrigerator whines nonstop, the ice cubes fuse together shortly after they are dropped into the container and when I set the refrigerator temperature at the ideal setting, my food inside freezes. My oven door does not shut completely, and my dishwasher is made out of mostly cheap plastic and does not clean the dishes well AT ALL. It takes at least three weeks to get a service call and they replaced the fan in my refrigerator which was causing the whining, but that did not solve the issue. They said it's because the refrigerator is not well insulated. read more

Frigidaire - Oven doors - Appliances Near Me - Charlotte, North Carolina

See all

Horrible customer service from Frigidaire, without a refrigerator for 45 days after initial contact, still under warranty. Unavailable technician in our area of NC, and have been promised a return authorization that has never happened. Can't talk to anyone in the States, will never buy another Frigidaire! Absolutely the worst service I have ever experienced! read more

Is there less than 1? Bought a Frigidaire a year ago. It broke 4 times for a month at a time. This time it has been 6 weeks and is unable to be repaired. Everyday Frigidaire tells us "Someone will contact you in 24 hours". Useless product and worse customer service. read more

I bought a side-by-side Frigidaire refrigerator in Sept 2024. Since then, two parts have fallen off from the inside (one I replaced, the other I couldn't replace) and the freezer door has popped open on its own twice, defrosting everything in the freezer area. I caught it a third time before A 3rd thaw event. The side-by-side design is flawed - closing the refrigerator side occasionally "pops" the freezer door I discovered. In September 2025, I contacted Frigidaire and they refused compensation for lost food and said my warranty was 10 days expired. DO NOT BUY A FRIGIDAIRE SIDE-BY-SIDE REFRIGERATOR! read more

Dangerous Gas Leak - Serious Safety Concern I purchased a Frigidaire gas range expecting quality, but I was shocked to discover a gas leak coming from the appliance. This is not just an inconvenience--it's a major safety hazard. The smell of gas was noticeable shortly after installation, and after confirming it wasn't an installation issue, I had the firefighters and the gas company inspect the range itself. The technician confirmed that the leak was due to a defect in the appliance. This is completely unacceptable for any product, especially one involving gas, where lives could be at risk. What's worse, customer service was unhelpful and dismissive, leaving me to deal with this dangerous issue myself. A range should not put your family's safety in jeopardy. I will never purchase another Frigidaire product again. If you value safety and reliability, I strongly recommend avoiding this model. This experience has been both frightening and frustrating, and I wouldn't wish it on anyone. Frigidaire needs to do better. Gallery 30 in. 6 cu. ft. 5 Burner Slide-In Gas Range with Total Convection and Air Fry in Smudge Proof Stainless Steel Product Information Internet # 324588968 Model # GCFG3060BF UPC Code # 012505516139 Store SKU # 1009566654 Store SO SKU #1009482924 read more

Frigidaire - Red tag from the gas company telling me the gas unit had to be replace - Appliances Near Me - Charlotte, North Carolina

We have had our Frigidaire refrigerator for 28yrs!!! Even though it stills runs well we decided to buy a new refrigerator, another Frigidaire. Truly hope it is as reliable & long lasting one as our current one. I hope the company continues to make quality products for years to come. Thank you for being GREAT! 5 stars for Frigidaire read more

They are thieves. They sold me the wrong part, then wouldn't allow me to return it. This company has no integrity and should be charged with theft by deception. read more

!DO NOT BUY! My Frigidaire gallery microwave had an internal EXPLOSION And SMOKE INSIDE after using about 2 dozen times. I called customer service they FIRST TRIED TO SELL ME A EXTENDED WARRANTY?? THEN they setup a repair service shop to come out and repair it 4 days later. After waiting all day, then calling the repair shop they had no repair request set up and they do not service Frigidaire? Called customer service again they said they would contact another repair shop and call us back in 2-3 days. 1 week later and no contact from them. I have a brand new kitchen with a new defective burnt. smokey smelling USELESS MICROWAVE OVEN! EXTREMELY DISAPPOINTED. I WILL NEVER BUY FRIGIDAIRE AGAIN!!! read more

Do not buy a Electralux or Frigidare product. I have a new front load washer that was bad on delivery from Lowes. Was told by the Electralux call center to return the unit to Lowes. Lowes will not except returns after 48 hours. Have received two repair calls, that did not resolve the problem (did not have parts). The repair has been scheduled three additional times , only to be canceled and rescheduled. This is the worst call center I have ever dealt with. read more

Do not expect any customer service. They could care less. I knew I should of stayed with Kenmore products. This was my first Frigidaire item. It is not even a year old and already making a constant noise that sounds like a train, unthawed and ruined all the items in the freezer, refroze again on its own only to unthaw and have water everywhere. Customer Service was rude and not helpful even with product under warranty. read more

I have never in my life had such a horrible experience. Please don't ever purchase from fregidare. They are not reliable and don't even know how to treat customers. This is an absolutely horrible company. We paid in advance for them to come and service our washing machine and we got nothing but headache. We booked a service appointment for someone to come and fix our washer on November 25, 2024. Appointment was scheduled for November 26 from 8 - 5 pm. they didn't show up rescheduled for December 6, Same thing no one showed up scheduled for today and no one showed up. I cannot believe that they will take our money in advance and don't even honor their word to come and service our washer. Please don't buy and pass this message to everyone you know. ABSOLUTELY HORRIBLE EXPERIENCE AND HORRIBLE SERVICE read more

New Freezer delivered 02/06/2025. Problems from the start. Door is warped so it leaks air. Replacement door is not available and Frigidaire refuses to honor their one-year warranty. read more

Contacted for service on my brand new washer and dryer. They contracted with Axis Appliance repair who set the appointment, then pushed me back because they were overbooked. They wouldn't change to another technician and told me it is not their problem if the technician has to set the schedule. They said if I get another technician I would have to pay for it. Brand new units with professional install and this is what I get. I wish I would have gone with another brand. read more

If you buy at Home Depot and something goes wrong they tell you to call Frigidaire. Then F's call center is in Manila and all they do is sched a tech to come to your home between 8 and 5. All day wait. No window. Even with morning confirmations from Manila, we had THREE no shows. Next stop, see you in court. read more

Don't buy from Frigidaire! Purchased a refrigerator and a shelf and two drawers (crisper) tracks just came apart and cracked. They said these weren't on warranty because of the quality of the product. Not sure why you would worry about putting them into the warranty if they were such good quality? So after 7 months it stinks and there was no one to complain to except an address that you have to send a letter too? Frigidaire is a pretty bad dishonorable company. read more

I will never, ever purchase a Frigidaire appliance. They have the worst customer service ever. It's incredibly and ridiculously bad. We purchased a brand new induction stove--very expensive. the oven didn't work. After being on hold for hours, the ticket was"accelerated and sent to the back office" to find a repair person. Three days later, I called to check status, and told the tick was closed--new ticket started, and 3 more days wait. No assistance whatsoever. After several more delays and hours on the phone with them, supervisors have no authority and were no help. Two weeks now, more delays and more non-responive assistance, and still a broken brand new $6000 stove that can't be used. What is the value of a warranty when no one can assist with repairs? read more

Received multiple damaged appliances. Because a service call was set up for one to try to repair it, it negated my ability to have it replaced. The repair man was unable to fix the issue on the first visit and then was a no show on the next 2 scheduled and confirmed appointments, each with an 8 hour waiting window. When reaching out to customer service, they refused to escalate my call to a supervisor claiming that the initial representative is the highest level of authority I have access to. I have now spent hours trying to get my brand new appliance to work properly as well as had several groceries spoil due to the issue. I am now 2 months into owning the appliance with no resolve. read more

Purchased " Garage Ready Freezer" in November 2024. it was unpacked in my driveway and setup. it has never worked since they plugged it in. After 5 service calls it still doesn't work. the 1st technician said even though it's says garage ready it was not meant to be in a garage. HUH WTH??? We asked for a replacement and now they have to send another repair technician to deem it unrepairable. This even after the last 4 times the same technician replaced every part (remember we purchased this new). This appliance is the worse piece of crap I ever bought. Frigidaire used to be a trusted name but now no longer. read more

Hands down the worst customer service experience ever. Bought a high end induction range from Lowe's on Nov 2. Installed it a couple days later and right away the burners would shut off while cooking. Called Frigidaire and Lowe's. Lowe's has a 48 hour return policy said my only path is thru Frigidaire repair. Frigidaire sent a tech 10 days ago he still has not ordered parts or given us an update. Frigidaire tells us to be patient. It has been 20 days since we purchased a $1400 defective range. My patience has worn out. I need a return authorization from Frigidaire so I can return the unit to Lowe's. Never again Lowe's for appliances or Frigidaire for anything. read more

If I could give this company a negative, I would do it. Their customer service has been absolutely horrible. i bought a brand new refrigerator from them 6/2024. it broke in 12/2024. it took them 2 weeks to come out to inspect and they sent a technician that was not qualified (per their own report) to work on that type of fridge. it took them another week to acknowledge that and assign to another provider to inspect. however that appointment was 2 weeks away (2/10/25), so i called and asked if it could be any sooner. i got a text notification that they cancelled that appointment. i'm thinking that they'll move it up. Nope. they re-assigned to the first company that is not qualified to look at it or fix it. I call back (6th time I've had to call) and they then re-assigned to the other technician, but because a day had passed, now instead of 2/10, they can't come out until 2/14/25 (so even LATER than originally scheduled). no option to speak with supervisor. not even an option to email a supervisor. if i have an issue, i have to MAIL them a letter of my concerns. i'm sure they'll pay good attention to that. so now I want to warn everyone on every platform I can find to stay away from Frigidaire and Electrolux (same company). it's been a nightmare to deal with them and we're going on 6 weeks without a working fridge. read more

We bought a Frigidaire double oven (FCWD 2727ASG) in April 2024, from Home Depot. Our parents have dementia and we managed the purchase and installation on their behalf. The appliances come direct from Frigidaire--HD does not stock or ship these. The oven arrived in a pristine box--not a scratch on it or hole anywhere to be found (and we have pictures to prove it). However when the installer showed up and opened the box the unit was badly damaged and unusable. Frigidaire refuses to replace it -- tries to blame HD, who NEVER had possession of it. FRIGIDAIRE DOES NOT HONOR THEIR OWN WARRANTY!!! Now we are out big $$$. Do not buy!!! read more

if you're thinking about getting a refrigerator, don't get one from Frigidaire . I have been waiting since February 21, 2025 to get a repair on my refrigerator. They have not come out they're giving me all kind of excuses their technicians cancel don't come out. I'm a diabetic and I take medication. They don't care. They won't have a manager that they can switch you to. They won't give you authorisation to take back the refrigerator so if you're ever thinking about getting a refrigerator don't get it from Frigidaire worst company in the world for repairs. I only had the refrigerator since 1024 and it's already went out on me went went Out. Take medication that I refrigerated they don't care worst team ever and such unfriendly associates they got nasty with me so I got nasty with them.. read more

DO NOT ORDER FROM THIS COMPANY. Frigidaire has the absolutely worst customer service. I ordered a fridge a month ago and have had to call at least 20 times in the past month to figure out when the fridge is being delivered, and still to this day no one can give me a straight answer on when it will be delivered or even how to contact any of the delivery teams. Customer service has been dismissive and incredibly rude. They have messed up at least 6 times over the past month delivering to the incorrect state and not processing the new orders correctly and then RE-DELIVERING TO THE WRONG STATE. The amount of time wasted trying to track down this refrigerator that I still do not have is absolutely unacceptable and I am beyond unsatisfied with Frigidaire. read more

HORRIBLE CUSTOMER SERVICE!! This rating should get zero stars but I can't do that. I paid to have my oven serviced on 5/2/25 and as of today (6/27/25) it is still not working. I've had five appointments which they made on days I didn't request. They made the appointments on days that I was supposed to be in the office but had to be at home instead. One technician said he ordered the parts (board) and after a month when I called to check on the status they couldn't find the order (he never placed the order), so they had another technician come out and he ordered the same parts. The parts were finally delivered to my house on 6/20, and I had an appointment for 6/24 for the repair. On 6/24 I got a text saying that my appointment had been cancelled due to the parts being delayed. I called and told them I had the parts, they argued I did not, I opened the box and told them exactly what I had, and they scheduled another appointment for the repairs. The appointment was schedule for today between 12:00 - 2:00 and at 2:40 I had still not received a call that the technician was on his way. The technician finally called at 2:45 and didn't arrive until 3:45. He confirmed the parts that I received last week are the correct parts and he was FINALLY able to get my oven working. This was the WORST customer experience I have ever had in my life. I will never use this company again for anything. read more

I am very dissatisfied with the way Frigidaire is handling our situation. We have been dealing with this Over a year and now it's gotten worse !!! After paying for a extended warranty they still couldn't fix the problem. So they sent us another freezer that doesn't match our refrigerator. so now we have two different sizes. We built our kitchen around our refrigerator. And we explain this to your customer service over and over. And your response was too bad there's nothing y'all can do. We paid a lot for the Refrigerator and freezer. I just don't understand if you're gonna replace it gives the one that matches or replace both of them so they do match. Who would pay over $4000 for a refrigerator and freezer and build a kitchen around it and be satisfied with two different sizes and basically told us to get over it.!!!!!!!!!!!! read more

Frigidaire - It's to show the two different sizes - Appliances Near Me - Charlotte, North Carolina

See all

Update: two emails and still NO responses from Frigidaire #frigidaire smh ! A refrigerator should last longer than 6 years. Unbelievable! The simple fact that they haven't even reached back to me is unsat. Welp, my recommendation is to never buy an appliance from #Frigidaire... they clearly don't care about customer service because they can't even respond to their emails. #Frigidaire #Appliances #Refrigerator #Lowe'sHomeImprovement #HomeDepot #ApplianceStores #AceHardware #GalleryRefrigerator read more

See all

I'm posting this review including my exact communication with Frigidaire regarding my purchase of their so called quality dehumidifier that so far has been ignored. My frustration stems from lack of making a truly quality product, which seems to be the norm by many companies in today's manufacturing. It seems products today are inferior, selling at overly-inflated retails, and limiting warranties because it's known that the resulting product is crap. Then, try to find a company with good service that appreciates their customers and wants to them to know that they stand behind their product. So, here's my sad disappointing experience with Frigidaire. I purchased a Frigidaire dehumidifier for my finished basement on April 17, 2023 at my local appliance dealer, Roger's Appliances. I selected Frigidaire because after much research I decided purchasing a reputable brand made sense. Apparently, my thought process was wrong. I live in New Jersey where use of a dehumidifier is only needed from roughly end of April through October. There's no need for it in the late Fall, Winter, or early Spring months. The humidifier worked perfectly for my needs controlling the humidity quite efficiently. I was happy with the purchase. (Model FFAD 5033 W1) Now this year I plugged it in and turned on the unit May 1st, and after running one day, it displayed the code EC. I pulled the plug leaving off for a couple minutes, then plugged back in. The unit started, but the condenser never kicked on, therefore it never reduced the humidity level only blowing out cold air. Eventually it displayed EC again. I checked the meaning of EC code only to find out it means the unit is unrepairable. I called customer service (Marge) and, while she was very pleasant, she was unable to help only stating the unit is no longer under warranty. Seriously, 14 days after the 1 year warranty period , the unit becomes nothing but junk. She suggested perhaps when I purchase another unit I should consider an extended warranty. That's when I lost it. I feel bad taking it out on her. Buying an extended warranty is telling me that I need to protect myself because Frigidaire is incapable of manufacturing a good long-lasting product. I asked to speak with a supervisor. After being on hold for a short time, she returned saying the supervisor was still busy on another call. I asked for a call back, which I never received. Again, it seems customer service doesn't care about the customer. I am extremely displeased with this Frigidaire dehumidifier. It is obviously a piece of junk. I am displeased with your customer service that has a zero leeway tolerance to accommodate customer purchases that have issues that are in the proximity of a warranty expiration. How do you justify that a humidifier lifespan of 1 year is acceptable? Rest assured that my replacement purchase will not be Frigidaire nor any other appliance in my future. It is now a week later and still no response from customer service. Fred read more

DO NOT BUY an Electrolux Frigidaire refrigerator from anyone. I would have given them a negative 10 but there is no indication for a negative number. I purchased the refrigerator on 5/20/24 and have four technicians come try to fix the unit. It is November 1, 2024 and the unit is still NOT FIXED. I have spoken to at least 10 people, personally, I think it is the same person that keeps changing his name, that have no power to do anything but answer the phone. If everyone ran their business like Frigidaire, they would all be out of business. They have spent at least $1,400 trying to fix a 700.00 refrigerator. This refrigerator is going to the land fill and I will not buy another refrigerator from Frigidaire. read more

Purchased a dehumidifier that failed under warranty. Frigidaire said they would replace it. Two months later, numerous promises that they replacement had shipped, but nothing. They keep pushing you off two weeks at a time to buy time. Help can't actually refer you to someone who can answer questions and help. Horrible customer service. Buy at your own risk!!!!!! read more

Zero stars more like it. Customer service is horrible! Called for ice maker issue on 6 month old Frigidaire. 40 min wait to get someone then they make an appt that subcontractor can't do -call back and they make another appt that another subcontractor can't do- call back and Angel in customer service hangs up on me. No other numbers to call. Have a kitchen with all new Frigidaire appliances I wished I never purchased! Don't buy anything from this brand they are AWFUL! @frigidaire.com read more

Bad customer service, canceled my subscription without notice. I received an email that Frigidaire attempted to charge my debit card on February 7, 2022 for my refrigerator water filter subscription. My debit card was canceled because it was hacked. The email stated they would try to charge my card again before canceling my subscription. I called the next day on February 8, 2022 to update my payment information with my new debit card. They sent me through 3 customer representatives and no one helped me update my payment. They said to go online and do it and it looks like to renew my subscription would go up about $5 more. Customer service hung up on me and did not resolve my issue at all. Terrible service. I will now buy the water filter I need for my refrigerator else where. read more

I called Frigidare for an extended warranty on my freezer as well as to order a new water filter. The same day I received a call from the fraud department of my credit card company noting that multiple charges were placed in Singapore. After calling Frigidaire to request contact info to headquarters it was not provided. read more

My wife and I bought our Frigidaire, model EFIC452-SS-CU in June of 2023 from Walmart. We always understood Frigidaire to be somewhat of a quality brand. We used the icemaker sporadically for almost a year, due to the storage space available for the ice in our home. After about 10 months, the icemaker would make a tray of ice, but would not dump the ice. I had to unplug the machine, and let the ice thaw in order to get it out of the tray. Since it was under a year old, we took the icemaker back to Walmart, where we purchased it. I was told that we had to reach out to the manufacturer, since it was under warranty. I spent the next two days trying to get someone from the manufacturer on the phone to file the claim. I was then directed to a third party vendor, they sent me an electronic claim form and assigned a claim number to me. I filled out the form and sent it in via email, as instructed. After two weeks, I called the third party vendor back, this time taking an hour to get someone to answer my call, I spoke to Tinker. I gave them the claim number, and was told to send an email with all the same information that was on the claim form, and someone would reach out to me within 3-5 business days. Two weeks later, I still had not heard from anyone, so I emailed them and was sent a reply apologizing for the inconvenience, and requesting the same information for a third time! (Does anyone know the definition of insanity?) After another two weeks, I still have not heard from anyone, so I called them again. I spoke to a young lady named Chris, who apologized profusely, and stated that she would escalate the claim. I asked for a supervisor, as I was beyond frustrated. She promised me that she would have her supervisor reach out to me by close f business today. Based on past performance, I really don't think that call is going to come. If it does, I will update my review. However, given the fact that his has been such a hassle just to get the Frigidaire, and/or their third party vendor to honor their warranty, I cannot recommend any product from this company. read more

My appliance went out 30 days after purchase... I purchased a double wall oven for 1999.00 I have done everything I could do to get someone here to fix it! They have given me the run around!! Horrible customer service! I would NEVER purchase Frigidaire again!! This is a nightmare! Oven hasn't worked going on 4 months... can't get any kind of service... that 1800 number don't work at all!!! read more