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The experience could have been better but unfortunately it was not the case. As far as customer service, they definitely need to do better. I approach the self service register after only two lanes of about seven registers. There was a line and a wait. So, when I got up to the register, I thought I was getting something at the sale price of 2.99. When it didn't ring up, the youn lady told me I could join for free. She went on to say, there is generally a QR code to just sign up instantly, but unfortunately this registers' QR code was removed. She suggested I just go to a website to register, but I declined because of the line in behind me. When I realized she had not taking off the item I didnt want. I had to get in another line and wait to be called to have the money refund. The worse experience
We were on a shopping mission and had lunch at IKEA also. There is always a large selection of large furniture and small items. Somehow always come away with some kind of kitchen utensil. I thought there was an error on the lunch receipt. If I lived closer I'd go for more meals!
Very nice IKEA. Super clean but organized like a standard IKEA. Two floors with very large elevators and an escalator in the front lobby. Like always, as soon as we get there we head to the restaurant. I always get the same thing, Swedish Meatballs. Can't beat how good they are. My grandkids love them too. My son had a Caesar salad which he said was very good and fresh, and my husband had a chicken thigh with black beans and rice and fried plantains. (We were very surprised to see a meal that you would normally see in a Florida IKEA up here in Charlotte North Carolina. I have to admit it tasted very good.) We hit the bathrooms afterwards, spotlessly clean considering how busy it was, and then we went shopping. I will say that there was quite a few open and empty spaces on the second floor in the furniture department. I'm not sure if they were re-organizing or had literally sold out after the holidays. Good thing though, we found what we were looking for things to the help of workers who know the place better than we do and advised us which shortcuts to use. All the workers we spoke to were super friendly and helpful. The value was good as always, IKEA might be slightly higher priced than other places but I have a few pieces in my house that are almost 30 years old and still in excellent condition. It was easier to get here than we thought and we really enjoyed our day here. We can't wait to go back.
First time experience in the CLT store. Quite impressed. I had to return some shelves & decided to hang around & shop & get some lunch. Great cafeteria up stairs with a nice second floor view through large glass window pane. I had the Swedish meatball special that comes with mashed potatoes and peas, it was excellent! They were a mix of pork and beef and very tasty. There's also and small bistro down stairs where you can order/pay for hot dogs and small hand-held on their kiosk. If you've never been to one of these stores, I would recommend going to their website and getting familiar with what you're interested in FIRST. They want you to go through EVERY department and SEE everything first. If you've got the time, go for it. Most people want to get eyes on their product, make a decision, buy and get going. It's very easy to purchase on their website and pick-up the product on the curb. You also have the option of going inside for pick-up. I would def encourage you to check out the 'As Is' department which is near the exit and where you pay. Returns are easy, just have your order number or receipt. There is no need to START a return on their web site as they suggest, it doesn't expedite the process at all. I was very disappointed at the attitude of some of the employees, especially in the upstairs serving line. Woman didn't want to be there and it clearly showed, she was miserable and want you to be too. IF you have a lot of stuff or want to pick-up your on-line order at the CURB they have someone there to help you load into the vehicle. There will be a lot of products by brands you have NEVER heard of. They are from all over Europe. I especially like they way they solicit shopper feed back. At every transaction point and almost every step, they are asking you to rate them. This place will give Bezos some competition.
You shouldn't have a problem finding parking. This place is massive. Plan on wearing comfortable walking shoes. Follow the arrows on the floor to help navigate you through the store. The store has countless affordable items for your home. Many don't require assembly so grab a cart. I recommend taking pictures of the items you would like to get before you head down to the warehouse portion on the lower level to retrieve the items you can't grab from the floor (furniture). The restaurant is the real treat in the store. The Swedish food is reasonable and delicious. They also have a smaller snack food area near checkout. I like IKEA. I like the prices and the modern appearance of their goods. You can spend a great deal of time in here and make sure you have ample room in your truck/van/car to carry your goods home.
I only gave the store four stars, but we like what they offer and will be coming back. The reason for the four stars is that they make it impossible to get out of the store without having to go through so much of it. We tend to have lots of parties and don't like plastic for alcoholic drinks, so we buy all of our wine, martini, and other types of glasses here that we use for parties. We're not worried if they get broken (which they do) since replacements are easy and inexpensive. They also have a lot of other cool things, such as their organization stuff and kitchen gadgets (I love gadgets). However, this trip got me a bit annoyed with the store. The first thing we did was grab a box of red wine goblets. We took all of the shortcuts we could find to get to the checkout, but we still went through so much of the store. After our purchase, we went upstairs to eat in the cafeteria. My wife always has to get the Swedish meatballs when we visit, and since we were both hungry, I ordered 16 of them. We'll be back next time we go to Charlotte. I saw a cool giant wooden spoon I need
Who doesn't love ikea! After a terrible experience with a restaurant that we waited almost 2hrs for food that we never received. We were hungry and decided to stop in to ikea to get some food since their food was half off on Friday! We wanted something quick and fast and ikea delivered. The staff were so friendly, the cafeteria and dining areas are always clean. We got to the dining area got our trays, our dessert and food. And bam! We sat and ate our food, it was yummy and we were full! We didn't come to do any shopping this trip, but really enjoyed our meal at a awesome price. I got the Swedish meatballs, mashed potatoes, the bean mix, Texas toast and a cheesecake. All for about 13 bucks! This also included a fountain drink. Ikea never disappoints!
Massive. IKEA is always fun to go to but then you're quickly reminded how huge this store really is and how much time you'll actually need to spend there to make your rounds of rooms and products. For the most part, the selection they have is solid and while some things reasonable, less desirable looking items are expensive. A billion rooms to go through but they set it up well enough to go in a specific direction (if you want), to make the most out of your time and viewing. The showrooms are all staged well and give you lots of ideas and labeled very well (so you don't have to look for price/description) of item. The bottom floor with the separate products can be a cluster, but I'd attribute that more towards the customers that pick up everything and put them out of place. Plenty of lines but still long lines to wait. Overall, a good place to view/buy home goods if you want to spend half a day there.
I used to really like ikea but these days it just isn't worth the hassle. They are no longer the cheapest place to get most things and alternatives to their furniture can be found for better quality and prices on wayfair, shipped direct to your house. IKEA has also become way more annoying to actually buy from. It's weird to say, but the areas where they've replaced "get your own" with assistance are actually dramatically worse than before. Now, buying a larger item (closets for example) requires you to get assistance from a person at least twice but still requires you to do all the work of figuring out what you need beforehand. Now you have to have a person put it into an order form for you which you then have to scan and pay for - only then can you take it to yet another person who will scan it again. At this point you go into a queue to wait for someone to bring you your stuff which can be a seriously long wait even if no one is ahead of you. After all that, you're back to having to deal with the stuff yourself (man handling it outside and loading it yourself). On top of that, while you now have to deal with at least two new people in buying a Pax, they removed all the cashiers so you have to do checkout for yourself which is annoying when a Karen in front of you can't figure out how to scan the boxes up couch she bought. Like I said, it's no longer worth the hassle.
Wide variety of good tasting food selections in hot and cold also very nice staff that provided good customer service, clean facility and aesthetics are beautiful. Your price is unbeatable for good food with good porpotions!
Who get's excited to visit a furniture store? Me! Who get's excited to visit one with a restaurant? Meeee! Tip #1 come with your walking shoes on! Seriously. This is a large store/warehouse. With a lot to see, touch, and buy! It took us about 2 and half hours to walk around and see it all AND eat. Tip #2 bring a to-go container! They have no to-go containers sooo if you don't eat all your food - you can wrap it up in aluminum foil *shrugs* The food is very good for the money and fresh! It's like a cafeteria set up. You grab a tray and pick out what refrigerated items you want and anything hot you get from the server. Very one was very kind from the food area or the furniture area. The entire store was very well organized and clean. If you are looking for inspirational ideas on how to put your space together or interesting pieces to decorate with - this is a place to visit. Ohhhh let me not forget - Tip #3 - the snack cookies from Switzerland - if you see them - GET them! They are heart shaped gingerbread cookies! We ate them so quickly I didn't get a photo lmbo!
5 months ago
Having visited IKEA locations in Ireland and Sweden, I've seen how they take the concept so seriously over there--it's an entire cultural experience. Here, we tend to treat it more like a giant showroom with free babysitting and a cafeteria, but the value is still hard to beat. I had a great run during my most recent trip. The deals were everywhere! I picked up a summer-weight duvet along with a new cover and shams to refresh the bedroom. I also found a stunning set of gold-toned serving flatware -- they have that sleek, high-end look without the boutique price tag. A few highlights and "hiccups" from this visit: The Food & Drink:I tried the fish balls with mashed potatoes for lunch, and they were actually pretty tasty. I also noticed an older gentleman sitting completely alone, casually drinking glasses of what appeared to be wine. Many IKEA locations with a restaurant license do serve beer and wine, and honestly, he had the right idea. Of course, I couldn't leave without hitting the food market for those specific cookies and foreign candies you just can't find anywhere else. The Atmosphere: At one point, navigating the floor felt a bit like an escape room. While the staff seems nice enough, they aren't exactly eager to help--you really have to run them down to get an answer. The Warehouse:I'm honestly not a fan of the self-service furniture selection policy. The whole warehouse environment is pretty intimidating when you're trying to track down boxes. The Strategy:Since I'm lucky enough to live only 25 minutes away I've realized I need to stop coming here like it's a once-in-a-lifetime pilgrimage. If I visited more often, I probably wouldn't feel the need to drop $200 every time! Overall, it's a solid four-star experience for the unique finds and the reliable "Swedish-lite" atmosphere, even if you have to do some of the heavy lifting yourself. read more
Whew, where do I begin? I've always wanted to go to IKEA. After shopping online for years, I finally wanted to have the in store experience. Let's start with the pros. The store is beautiful, clean, and everything was in place. I loved looking at all of the staged home spaces. It honestly felt like walking through little apartments, and it gives you a great idea of how you can transform your own space using their products. Checkout was also easy using the self checkout kiosks. Now for the cons. The store is very overwhelming! It's like being in one big maze, and it was hard to find an employee when I needed help. It was cool to finally get the IKEA experience, but I think I'll stick to online shopping from now on. read more
27 days ago
The experience could have been better but unfortunately it was not the case. As far as customer service, they definitely need to do better. I approach the self service register after only two lanes of about seven registers. There was a line and a wait. So, when I got up to the register, I thought I was getting something at the sale price of 2.99. When it didn't ring up, the youn lady told me I could join for free. She went on to say, there is generally a QR code to just sign up instantly, but unfortunately this registers' QR code was removed. She suggested I just go to a website to register, but I declined because of the line in behind me. When I realized she had not taking off the item I didnt want. I had to get in another line and wait to be called to have the money refund. The worse experience read more
12 hours ago
10 days ago
We were on a shopping mission and had lunch at IKEA also. There is always a large selection of large furniture and small items. Somehow always come away with some kind of kitchen utensil. I thought there was an error on the lunch receipt. If I lived closer I'd go for more meals! read more
Very nice IKEA. Super clean but organized like a standard IKEA. Two floors with very large elevators and an escalator in the front lobby. Like always, as soon as we get there we head to the restaurant. I always get the same thing, Swedish Meatballs. Can't beat how good they are. My grandkids love them too. My son had a Caesar salad which he said was very good and fresh, and my husband had a chicken thigh with black beans and rice and fried plantains. (We were very surprised to see a meal that you would normally see in a Florida IKEA up here in Charlotte North Carolina. I have to admit it tasted very good.) We hit the bathrooms afterwards, spotlessly clean considering how busy it was, and then we went shopping. I will say that there was quite a few open and empty spaces on the second floor in the furniture department. I'm not sure if they were re-organizing or had literally sold out after the holidays. Good thing though, we found what we were looking for things to the help of workers who know the place better than we do and advised us which shortcuts to use. All the workers we spoke to were super friendly and helpful. The value was good as always, IKEA might be slightly higher priced than other places but I have a few pieces in my house that are almost 30 years old and still in excellent condition. It was easier to get here than we thought and we really enjoyed our day here. We can't wait to go back. read more
First time experience in the CLT store. Quite impressed. I had to return some shelves & decided to hang around & shop & get some lunch. Great cafeteria up stairs with a nice second floor view through large glass window pane. I had the Swedish meatball special that comes with mashed potatoes and peas, it was excellent! They were a mix of pork and beef and very tasty. There's also and small bistro down stairs where you can order/pay for hot dogs and small hand-held on their kiosk. If you've never been to one of these stores, I would recommend going to their website and getting familiar with what you're interested in FIRST. They want you to go through EVERY department and SEE everything first. If you've got the time, go for it. Most people want to get eyes on their product, make a decision, buy and get going. It's very easy to purchase on their website and pick-up the product on the curb. You also have the option of going inside for pick-up. I would def encourage you to check out the 'As Is' department which is near the exit and where you pay. Returns are easy, just have your order number or receipt. There is no need to START a return on their web site as they suggest, it doesn't expedite the process at all. I was very disappointed at the attitude of some of the employees, especially in the upstairs serving line. Woman didn't want to be there and it clearly showed, she was miserable and want you to be too. IF you have a lot of stuff or want to pick-up your on-line order at the CURB they have someone there to help you load into the vehicle. There will be a lot of products by brands you have NEVER heard of. They are from all over Europe. I especially like they way they solicit shopper feed back. At every transaction point and almost every step, they are asking you to rate them. This place will give Bezos some competition. read more
7 months ago
You shouldn't have a problem finding parking. This place is massive. Plan on wearing comfortable walking shoes. Follow the arrows on the floor to help navigate you through the store. The store has countless affordable items for your home. Many don't require assembly so grab a cart. I recommend taking pictures of the items you would like to get before you head down to the warehouse portion on the lower level to retrieve the items you can't grab from the floor (furniture). The restaurant is the real treat in the store. The Swedish food is reasonable and delicious. They also have a smaller snack food area near checkout. I like IKEA. I like the prices and the modern appearance of their goods. You can spend a great deal of time in here and make sure you have ample room in your truck/van/car to carry your goods home. read more
2 years ago
I only gave the store four stars, but we like what they offer and will be coming back. The reason for the four stars is that they make it impossible to get out of the store without having to go through so much of it. We tend to have lots of parties and don't like plastic for alcoholic drinks, so we buy all of our wine, martini, and other types of glasses here that we use for parties. We're not worried if they get broken (which they do) since replacements are easy and inexpensive. They also have a lot of other cool things, such as their organization stuff and kitchen gadgets (I love gadgets). However, this trip got me a bit annoyed with the store. The first thing we did was grab a box of red wine goblets. We took all of the shortcuts we could find to get to the checkout, but we still went through so much of the store. After our purchase, we went upstairs to eat in the cafeteria. My wife always has to get the Swedish meatballs when we visit, and since we were both hungry, I ordered 16 of them. We'll be back next time we go to Charlotte. I saw a cool giant wooden spoon I need read more
2 years ago
Who doesn't love ikea! After a terrible experience with a restaurant that we waited almost 2hrs for food that we never received. We were hungry and decided to stop in to ikea to get some food since their food was half off on Friday! We wanted something quick and fast and ikea delivered. The staff were so friendly, the cafeteria and dining areas are always clean. We got to the dining area got our trays, our dessert and food. And bam! We sat and ate our food, it was yummy and we were full! We didn't come to do any shopping this trip, but really enjoyed our meal at a awesome price. I got the Swedish meatballs, mashed potatoes, the bean mix, Texas toast and a cheesecake. All for about 13 bucks! This also included a fountain drink. Ikea never disappoints! read more
Massive. IKEA is always fun to go to but then you're quickly reminded how huge this store really is and how much time you'll actually need to spend there to make your rounds of rooms and products. For the most part, the selection they have is solid and while some things reasonable, less desirable looking items are expensive. A billion rooms to go through but they set it up well enough to go in a specific direction (if you want), to make the most out of your time and viewing. The showrooms are all staged well and give you lots of ideas and labeled very well (so you don't have to look for price/description) of item. The bottom floor with the separate products can be a cluster, but I'd attribute that more towards the customers that pick up everything and put them out of place. Plenty of lines but still long lines to wait. Overall, a good place to view/buy home goods if you want to spend half a day there. read more
3 months ago
7 months ago
I used to really like ikea but these days it just isn't worth the hassle. They are no longer the cheapest place to get most things and alternatives to their furniture can be found for better quality and prices on wayfair, shipped direct to your house. IKEA has also become way more annoying to actually buy from. It's weird to say, but the areas where they've replaced "get your own" with assistance are actually dramatically worse than before. Now, buying a larger item (closets for example) requires you to get assistance from a person at least twice but still requires you to do all the work of figuring out what you need beforehand. Now you have to have a person put it into an order form for you which you then have to scan and pay for - only then can you take it to yet another person who will scan it again. At this point you go into a queue to wait for someone to bring you your stuff which can be a seriously long wait even if no one is ahead of you. After all that, you're back to having to deal with the stuff yourself (man handling it outside and loading it yourself). On top of that, while you now have to deal with at least two new people in buying a Pax, they removed all the cashiers so you have to do checkout for yourself which is annoying when a Karen in front of you can't figure out how to scan the boxes up couch she bought. Like I said, it's no longer worth the hassle. read more
2 years ago
Wide variety of good tasting food selections in hot and cold also very nice staff that provided good customer service, clean facility and aesthetics are beautiful. Your price is unbeatable for good food with good porpotions! read more
Who get's excited to visit a furniture store? Me! Who get's excited to visit one with a restaurant? Meeee! Tip #1 come with your walking shoes on! Seriously. This is a large store/warehouse. With a lot to see, touch, and buy! It took us about 2 and half hours to walk around and see it all AND eat. Tip #2 bring a to-go container! They have no to-go containers sooo if you don't eat all your food - you can wrap it up in aluminum foil *shrugs* The food is very good for the money and fresh! It's like a cafeteria set up. You grab a tray and pick out what refrigerated items you want and anything hot you get from the server. Very one was very kind from the food area or the furniture area. The entire store was very well organized and clean. If you are looking for inspirational ideas on how to put your space together or interesting pieces to decorate with - this is a place to visit. Ohhhh let me not forget - Tip #3 - the snack cookies from Switzerland - if you see them - GET them! They are heart shaped gingerbread cookies! We ate them so quickly I didn't get a photo lmbo! read more
3 years ago
I just love to walk around this place. The combination of the broad selection and the affordable prices is always a winning combination. I'll be honest I have not often purchase anything but the store but I do get lots of design and other ideas when I'm visiting. The service is top-notch, including the service on the floor, as well as the service and the restaurant and the snack bar that's located in the front of the store. I am always amazed at how many people are in the store, but it doesn't have that crowded over packed feel and you never have to wait a long time am I read more
2 years ago
The restaurant was great for a quick breakfast. Eggs were great and bacon perfectly cooked. Everybody welcomed you and they were all friendly. Breakfast is limited to eggs, bacon, potatoes and crepes but it was great! 2 people ate for under $12. Yummy and great to fuel your walk. read more
1 year ago
4 years ago
Yes, its very large, you can find anything & save money, don't visit if you are in a hurry, and have no patience. This isn't the shopping experience for you if you dont like crowd's. Be realistic when shopping in warehouse stores. Lots to see and a great way to get your daily steps! I love Ikea and the concept for shoppers. My daughter moved to a new house, so I helped her find a few needed items. She did find a nice cabinet in the 50% off section, don't miss this area close to check out area. Customer service was good, lots of free parking, carts & bags readily available thru out store, clean bathrooms, and they have a food area. I have visited quite a few Ikeas when I lived Europe. The USA concept is basically the same, definitely more options and unique finds in Europe. I'm sure I will visit again soon. We enjoyed our shopping day! read more
1 year ago
9 months ago
IKEA, you have my heart. This was my first experience, so call me biased, but I loved it here! Unfortunately, I had to rush because I had somewhere to be, but I definitely plan on coming back! This place is not just any kind of furniture/home goods store. It is a whole vibe. There is even an area downstairs called, "small land," for children to be watched while you shop. We did not utilize this part of the store this trip because it appeared closed because of COVID, but the simple fact that they offer it, is amazing to me! There is also a cafeteria style place to eat upstairs and the food is not outrageously priced. It was good too, nothing special, but good and fairly priced. I ended up buying a few things while I was here, but definitely plan to return and buy more! read more
11 months ago
5 years ago
Must admit that yes I spent a couple hours of my birthday walking around Ikea and I will proudly declare that it was amazing!!!! I loved the organization and beautiful presentation throughout the entire facility and the food court was spotless! This place was like a fun maze with new exciting things at every turn!! For lunch my partner and I got 2 entrees: The vegetarian meatballs meal (with seasonal vegetables; broccoli instead of rice) the swedish meatballs meal as-is, and a water bottle ALL FOR $11! Literally such a steal! The vegetarian meatballs were awesome! I could see corn, carrots, and peas in the meatball which is always so exciting. Originally from a location with zero nearby Ikeas, this is honestly a highlight of my trip to Charlotte! Every visitor NEEDS to take a trip to Ikea, and particularly spend extra time in the food court side note: the fire alarm actually began to ring towards the end of our meal! unsurprisingly, even evacuating the building was a peaceful experience! Everything was organized, people still had smiles on their faces from being high off Ikea, and I was just glad that we had already walked around before eating! It was just a really great day and I can't wait to go back in a few years read more
11 months ago
MEATBALLS!! I've heard so much about their food and just happened to be in Charlotte! SO GLAD we were close by. Do you like Poutine? Try meatballs, their French fries and GRAVY-OMG!!! Great garden salad with a delicious add on of Smoked salmon Very good! The Almond Cake-Goodness. And the LINGONBERRY jelly...DON'T GET ME STARTED. THOROUGHLY ENJOYED read more
1 year ago
2 years ago
3 years ago
This was my first trip to ikea, and I was blown away! I didn't think it was possible to have SO much in one store. All the prices were great, and the food was surprisingly good as well. Definitely worth the trip! read more
Looking to make some changes in the house so I stopped by ikea to see if they had any new additions or up grades. Well I found a few little treasures like kitchen utensils, glasses and rugs; speaking g of rugs their selection of cowhide rugs is fabulous! I like their upgrades to storage cabinets and bedroom decor, but there's one FYI with purchasing ikea furniture ... Wood Glue! That gives it more stability. read more
6 years ago
This IKEA is always packed especially on the weekends. There is normally always a line to check out and the parking lots is always full. With that said I try to come during off times. I like to have a plan in mind and surf the website so I don't have to walk all around the building searching for items. The cafe is currently closed due to Covid but I normally always have to have something to snack on when I'm there. The meatballs are addictive. I've only had a bad experience once with a customer service employee in the returns area. Other than that all the employees have been very helpful. Please make sure you have all the pieces to an item you purchase. I forgot to get the slates to my bed and had to travel all the way back after setting up the bed. IKEA 8300 Ikea Blvd Charlotte, NC 28262 (Review 459 overall, 3 of 2021) read more
1 year ago
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Ask the Community - IKEA
Does anyone have a an idea how to speak with someone directly in the store?
704-549-4532 dial 0 you will get the operator, then ask for the department you want.
Is the food court open?
Yes it is. The food court has COVID restrictions in place for social distancing. I enjoyed the meatballs in March while shopping for bookcases.
Why is this location not taking collect and pick up aka buy online and pick up?
They do, it's just the times get filled up really quickly.
Is this location now open?
According to their Website, they are not. https://www.ikea.com/us/en/stores/charlotte/
Does anyone know the direct extension number for the delivery desk?
You can try (704) 549-4532
Why do you have such a hateful grouchy person running the kids drop off section.?
I wondered the same thing several times
Review Highlights - IKEA
Why does Yelp recommend reviews?
32 reviews that are not currently recommended
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