Having visited IKEA locations in Ireland and Sweden, I've seen how they take the concept so seriously over there--it's an entire cultural experience. Here, we tend to treat it more like a giant showroom with free babysitting and a cafeteria, but the value is still hard to beat. I had a great run during my most recent trip. The deals were everywhere! I picked up a summer-weight duvet along with a new cover and shams to refresh the bedroom. I also found a stunning set of gold-toned serving flatware -- they have that sleek, high-end look without the boutique price tag. A few highlights and "hiccups" from this visit: The Food & Drink:I tried the fish balls with mashed potatoes for lunch, and they were actually pretty tasty. I also noticed an older gentleman sitting completely alone, casually drinking glasses of what appeared to be wine. Many IKEA locations with a restaurant license do serve beer and wine, and honestly, he had the right idea. Of course, I couldn't leave without hitting the food market for those specific cookies and foreign candies you just can't find anywhere else. The Atmosphere: At one point, navigating the floor felt a bit like an escape room. While the staff seems nice enough, they aren't exactly eager to help--you really have to run them down to get an answer. The Warehouse:I'm honestly not a fan of the self-service furniture selection policy. The whole warehouse environment is pretty intimidating when you're trying to track down boxes. The Strategy:Since I'm lucky enough to live only 25 minutes away I've realized I need to stop coming here like it's a once-in-a-lifetime pilgrimage. If I visited more often, I probably wouldn't feel the need to drop $200 every time! Overall, it's a solid four-star experience for the unique finds and the reliable "Swedish-lite" atmosphere, even if you have to do some of the heavy lifting yourself. read more

IKEA - Café - Home Decor Near Me - Charlotte, North Carolina

Very nice IKEA. Super clean but organized like a standard IKEA. Two floors with very large elevators and an escalator in the front lobby. Like always, as soon as we get there we head to the restaurant. I always get the same thing, Swedish Meatballs. Can't beat how good they are. My grandkids love them too. My son had a Caesar salad which he said was very good and fresh, and my husband had a chicken thigh with black beans and rice and fried plantains. (We were very surprised to see a meal that you would normally see in a Florida IKEA up here in Charlotte North Carolina. I have to admit it tasted very good.) We hit the bathrooms afterwards, spotlessly clean considering how busy it was, and then we went shopping. I will say that there was quite a few open and empty spaces on the second floor in the furniture department. I'm not sure if they were re-organizing or had literally sold out after the holidays. Good thing though, we found what we were looking for things to the help of workers who know the place better than we do and advised us which shortcuts to use. All the workers we spoke to were super friendly and helpful. The value was good as always, IKEA might be slightly higher priced than other places but I have a few pieces in my house that are almost 30 years old and still in excellent condition. It was easier to get here than we thought and we really enjoyed our day here. We can't wait to go back. read more

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First time experience in the CLT store. Quite impressed. I had to return some shelves & decided to hang around & shop & get some lunch. Great cafeteria up stairs with a nice second floor view through large glass window pane. I had the Swedish meatball special that comes with mashed potatoes and peas, it was excellent! They were a mix of pork and beef and very tasty. There's also and small bistro down stairs where you can order/pay for hot dogs and small hand-held on their kiosk. If you've never been to one of these stores, I would recommend going to their website and getting familiar with what you're interested in FIRST. They want you to go through EVERY department and SEE everything first. If you've got the time, go for it. Most people want to get eyes on their product, make a decision, buy and get going. It's very easy to purchase on their website and pick-up the product on the curb. You also have the option of going inside for pick-up. I would def encourage you to check out the 'As Is' department which is near the exit and where you pay. Returns are easy, just have your order number or receipt. There is no need to START a return on their web site as they suggest, it doesn't expedite the process at all. I was very disappointed at the attitude of some of the employees, especially in the upstairs serving line. Woman didn't want to be there and it clearly showed, she was miserable and want you to be too. IF you have a lot of stuff or want to pick-up your on-line order at the CURB they have someone there to help you load into the vehicle. There will be a lot of products by brands you have NEVER heard of. They are from all over Europe. I especially like they way they solicit shopper feed back. At every transaction point and almost every step, they are asking you to rate them. This place will give Bezos some competition. read more

IKEA - Tis the season.... For returns! - Home Decor Near Me - Charlotte, North Carolina

Incessant waits for returns. No one else around for pickup but delays today. Too inconsistent with service read more

Really came here to eat but there was a long line and only 2 employees working hard. So I left. Restroom was clean

Staff are incredibly obnoxious; I think being obnoxious and unhelpful is a hiring requirement for this place. This is an unfortunate reality. Be thankful if you find someonne who is willing to help you.. You get what you pay for; my experience the "Cheaper" the item the "Better" the item. Don't try to buy anything expensive, you will regret it terribly. They have a tremendously large selection of poor quality items that you will find extremely helpful for your home. I'm not sure what else to say. If you been to one Ikea, you've been to them all. read more

Okay, so what can you say about Ikea that others haven't already said? Some people are devoted fans of the furniture and household goods, and others joke about the difficult-to-assemble furniture. We've been to this location several times before and visited this most recent time since we were in town for a concert and our hotel was nearby. Space is extremely large and might be overwhelming for newbies. We didn't really need anything so we got some lunch, plus some food items from their market area. We usually get the meatballs or salmon but this time I got some pork with with quinoa. Their food is usually very well priced. Oh and we got a slice of rainbow cake because part of the proceeds benefit LBGTQ organizations. read more

As always, IKEA delivers on selection and value. Been shopping at IKEA since the late 80's and still have some of those items. After moving over 6-7 times, still going strong with Billy bookcases, but we take very good care of our belongings Only complaint is the restaurant is layout: i don't see why i have to wait for people to decide for hours between this meatball or that meatball when I just want a premade open face sandwich. read more

You shouldn't have a problem finding parking. This place is massive. Plan on wearing comfortable walking shoes. Follow the arrows on the floor to help navigate you through the store. The store has countless affordable items for your home. Many don't require assembly so grab a cart. I recommend taking pictures of the items you would like to get before you head down to the warehouse portion on the lower level to retrieve the items you can't grab from the floor (furniture). The restaurant is the real treat in the store. The Swedish food is reasonable and delicious. They also have a smaller snack food area near checkout. I like IKEA. I like the prices and the modern appearance of their goods. You can spend a great deal of time in here and make sure you have ample room in your truck/van/car to carry your goods home. read more

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I only gave the store four stars, but we like what they offer and will be coming back. The reason for the four stars is that they make it impossible to get out of the store without having to go through so much of it. We tend to have lots of parties and don't like plastic for alcoholic drinks, so we buy all of our wine, martini, and other types of glasses here that we use for parties. We're not worried if they get broken (which they do) since replacements are easy and inexpensive. They also have a lot of other cool things, such as their organization stuff and kitchen gadgets (I love gadgets). However, this trip got me a bit annoyed with the store. The first thing we did was grab a box of red wine goblets. We took all of the shortcuts we could find to get to the checkout, but we still went through so much of the store. After our purchase, we went upstairs to eat in the cafeteria. My wife always has to get the Swedish meatballs when we visit, and since we were both hungry, I ordered 16 of them. We'll be back next time we go to Charlotte. I saw a cool giant wooden spoon I need read more

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Who doesn't love ikea! After a terrible experience with a restaurant that we waited almost 2hrs for food that we never received. We were hungry and decided to stop in to ikea to get some food since their food was half off on Friday! We wanted something quick and fast and ikea delivered. The staff were so friendly, the cafeteria and dining areas are always clean. We got to the dining area got our trays, our dessert and food. And bam! We sat and ate our food, it was yummy and we were full! We didn't come to do any shopping this trip, but really enjoyed our meal at a awesome price. I got the Swedish meatballs, mashed potatoes, the bean mix, Texas toast and a cheesecake. All for about 13 bucks! This also included a fountain drink. Ikea never disappoints! read more

IKEA - Home Decor Near Me - Charlotte, North Carolina

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Massive. IKEA is always fun to go to but then you're quickly reminded how huge this store really is and how much time you'll actually need to spend there to make your rounds of rooms and products. For the most part, the selection they have is solid and while some things reasonable, less desirable looking items are expensive. A billion rooms to go through but they set it up well enough to go in a specific direction (if you want), to make the most out of your time and viewing. The showrooms are all staged well and give you lots of ideas and labeled very well (so you don't have to look for price/description) of item. The bottom floor with the separate products can be a cluster, but I'd attribute that more towards the customers that pick up everything and put them out of place. Plenty of lines but still long lines to wait. Overall, a good place to view/buy home goods if you want to spend half a day there. read more

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Wide variety of good tasting food selections in hot and cold also very nice staff that provided good customer service, clean facility and aesthetics are beautiful. Your price is unbeatable for good food with good porpotions! read more

IKEA - IKEA Restaurant - Home Decor Near Me - Charlotte, North Carolina

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I used to really like ikea but these days it just isn't worth the hassle. They are no longer the cheapest place to get most things and alternatives to their furniture can be found for better quality and prices on wayfair, shipped direct to your house. IKEA has also become way more annoying to actually buy from. It's weird to say, but the areas where they've replaced "get your own" with assistance are actually dramatically worse than before. Now, buying a larger item (closets for example) requires you to get assistance from a person at least twice but still requires you to do all the work of figuring out what you need beforehand. Now you have to have a person put it into an order form for you which you then have to scan and pay for - only then can you take it to yet another person who will scan it again. At this point you go into a queue to wait for someone to bring you your stuff which can be a seriously long wait even if no one is ahead of you. After all that, you're back to having to deal with the stuff yourself (man handling it outside and loading it yourself). On top of that, while you now have to deal with at least two new people in buying a Pax, they removed all the cashiers so you have to do checkout for yourself which is annoying when a Karen in front of you can't figure out how to scan the boxes up couch she bought. Like I said, it's no longer worth the hassle. read more

IKEA - Home Decor Near Me - Charlotte, North Carolina

Who get's excited to visit a furniture store? Me! Who get's excited to visit one with a restaurant? Meeee! Tip #1 come with your walking shoes on! Seriously. This is a large store/warehouse. With a lot to see, touch, and buy! It took us about 2 and half hours to walk around and see it all AND eat. Tip #2 bring a to-go container! They have no to-go containers sooo if you don't eat all your food - you can wrap it up in aluminum foil *shrugs* The food is very good for the money and fresh! It's like a cafeteria set up. You grab a tray and pick out what refrigerated items you want and anything hot you get from the server. Very one was very kind from the food area or the furniture area. The entire store was very well organized and clean. If you are looking for inspirational ideas on how to put your space together or interesting pieces to decorate with - this is a place to visit. Ohhhh let me not forget - Tip #3 - the snack cookies from Switzerland - if you see them - GET them! They are heart shaped gingerbread cookies! We ate them so quickly I didn't get a photo lmbo! read more

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The restaurant was great for a quick breakfast. Eggs were great and bacon perfectly cooked. Everybody welcomed you and they were all friendly. Breakfast is limited to eggs, bacon, potatoes and crepes but it was great! 2 people ate for under $12. Yummy and great to fuel your walk. read more

IKEA - Small breakfast - Home Decor Near Me - Charlotte, North Carolina

Customer service was really bad. When we were checking out, instead of waiting for use to push the cart forward, the associate got right up behind me and starting shaking the bag in the cart and took a while to move after I asked him to step away. He muttered something rude under his breath. Additionally, they wouldn't sell the last of an item and was just really dismissive. Considering that this was over an hour drive, we definitely won't be making another trip up here. read more

We purchased several items at the store while visiting family in the area. When we opened our items we found one was damaged. We called customer service, but they told us we have to return the item in store, but we live in another state without an Ikea near by. We are now out over 100 dollars because they are not willing to work with us to resolve the issue. Other retailers simply refund the money and say to through the item away. They offer poor customer service, and cheap items that will end up in a landfill. Better off purchasing used furniture at a thrift store if you need affordable items. They have been difficult to work with and not willing to stand behind their products. We will never make another purchase at Ikea. read more

I just love to walk around this place. The combination of the broad selection and the affordable prices is always a winning combination. I'll be honest I have not often purchase anything but the store but I do get lots of design and other ideas when I'm visiting. The service is top-notch, including the service on the floor, as well as the service and the restaurant and the snack bar that's located in the front of the store. I am always amazed at how many people are in the store, but it doesn't have that crowded over packed feel and you never have to wait a long time am I read more

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Sorry Charlotte, this isn't about you but the IKEA website. Since I can't get help, I'm writing this bad review in hopes someone in corporate will fix the issue. I no longer live in a state that has a physical store and now have to order online. I have been trying for over a month to place an order and more than10 hours of my time dealing with this. I have been attempting to make a purchase though the IKEA website since 5/24/25 and have been unsuccessful. After multiple attempts, speaking with customer service and placing the order over the phone and even asking to speak with tech support. No one has been able to help me. It has become apparent to me that IKEA does not want my business. The issue: after selecting the items I want and going to check out, entering my IKEA gift card and then entering my credit card for the remailing balance, it reads, "Please try again or use another payment method." Each time I attempted to make the purchase and was unsuccessful, I would have to wait until the next day for the amount to be returned to my gift card. I was told by support to try the following * Try a different credit card. I have tried three different credit cards, and each time I got the same error message. * Tried completing the purchase without using the gift card and it still didn't work. * Try clearing the cookies and cache of your browser. Did this. Didn't help. * Try using a different browser. I normally use Google Chrome, one of the most popular browsers in use. I tried MS Edge. Still didn't work. * Contact your credit card company and see if they've put a hold on the order. I did, and they didn't. (In fact one of the cards I was using has a $200 credit.) * Try another form of payment like PayPal or ApplePay. I do not use them and do not wish to. At one point I was even told that maybe the items I'm purchasing aren't available. If that's the case, why isn't it stated on the website. And, why did the order go through, only to get the error message? I even asked customer service to check to see if my address is correct, because at one point, the site populated my address with the wrong state, not once, but twice. I even tried creating a new IKEA account and attempted to make the same purchase, but using a third credit card and I'm getting the same message - Please try again or use another payment method. Apparently, IKEA does not want my business, which is a shame since I recently moved into a new home and making lots of purchases. Your customer service and tech support are inept. Whosever in charge of technology should be fired. They're causing the company to lose business. I have asked they refund me the money still on the gift card since IKEA is not honoring it. DO NOT SHOP IKEA ONLINE. read more

Having IKEA design and install my kitchen has been the worst experience with a vendor in my 55 years. Do not do it. You can't possibly save enough money to make up for the agony. You are left to figure things out every single step of the way. You buy things and then they tell you much later that they are not available. Measurements are wrong. Countertops are backordered. Things don't happen the way they're supposed to and there are lots of delays. Do not do it I promise you you will regret it. I just checked my email and I have over 300 messages with them for a simple install. read more

If there was no star, I would give no star to this place, very rude people in Customer Service when we want to return the merchandise that belongs to IKEA they wouldn't accept it. I talked to Supervisor there name Bri, with a very nasty attitude keep telling me that they don't want to take a brand new merchandise back just because I got it as a gift and I didn't have a receipt. That was totally against their policy. No wonder the store was empty of customers. read more

I went in to do a Amazon return and noticed that they moved it from the back to the front. including it with the regular checkout process. It took forever because you have people who brought in Amazon and Kohl's returns on top of trying to do exchanges. 3 registers occupied. I had planned to shop around after but after that wait I got out of that store. Go back to separating the 2. read more

I need help! I designed and ordered an entire kitchen through IKEA, including their kitchen services. The design process went smoothly, but just two days before the installation, IKEA informed us that most of the kitchen parts were out of stock--after we had already demolished our existing kitchen! We called IKEA customer service, only to be told that we are responsible for everything ourselves. We've spent over $10,000, and no one at IKEA is willing to assist us. On top of that, we had to cancel the kitchen service, and they're keeping our $1,675 deposit. What kind of company operates like this? Order number 463316918 Update: After calling IKEA 4 time, more than 4 hours on the phone. One of the representatives finally helped. The kitchen service has been canceled, deposit has been returned. But the order for kitchen cabinets money has not been returned. There is the case number, but we don't know how long we have to wait. We need this money to buy our new kitchen cabinets from somewhere else. Very frustrating... read more

Yes, its very large, you can find anything & save money, don't visit if you are in a hurry, and have no patience. This isn't the shopping experience for you if you dont like crowd's. Be realistic when shopping in warehouse stores. Lots to see and a great way to get your daily steps! I love Ikea and the concept for shoppers. My daughter moved to a new house, so I helped her find a few needed items. She did find a nice cabinet in the 50% off section, don't miss this area close to check out area. Customer service was good, lots of free parking, carts & bags readily available thru out store, clean bathrooms, and they have a food area. I have visited quite a few Ikeas when I lived Europe. The USA concept is basically the same, definitely more options and unique finds in Europe. I'm sure I will visit again soon. We enjoyed our shopping day! read more

IKEA - Home Decor Near Me - Charlotte, North Carolina

We bought a cabinet. Only 2 pieces. Almost an hour, still waiting, still "verifying" for our order. 9 other people are waiting for pick up. This is weekend, our times are important too... read more

I went to IKEA recently to look at desks. The store is huge and the selection on any given item is incredible! The largest I've seen. At IKEA, you always get more bang for your buck. The quality of the products for the price is so worth it. Our family still have furniture we bought over eight years ago. The store team members are professional and the customer service is both approachable and friendly. Even when busy, there's always someone available to stop and help to provide direction on any given store item. IKEA...yes! This place is the best! read more

I remember shopping at the first Virginia Ikea in the mid 80s. I was a loyal customer from then on, including furnishing my daughter's rooms as they grew up and went off to college. No more! In January, I purchased a gift card for a family member in Puerto Rico only to discover that it could not be used there. For two months following that, Ikea reps told me the Puerto Rico is not part of the US (!!!) and that they would refund the unused gift card. Finally, after hours and hours of calls, I was told that gift cards are NEVER refunded. Buyer beware! Ikea does not shoot straight and my loyalty to them is gone. read more

Bad customer service and poor management. I went there yesterday trying to return 2 pillows (I removed the tags right after i opened it, before realizing it smelled like poop). I gave it some time to air out, but it didn't help, and we couldn't use these pillows because of the strong smell. And all they said they could not return it and couldn't do anything about it because there were no tags. Even though I explained the whole issue, the worker with long hair called the manager, and she said the same thing. and I paid $130 for pillows I cannot use because of a terrible smell. So! I contacted online customer service, and they helped me right away and gave me a refund. And my question is: What are those workers doing in this store? They didn't know how to resolve issues, especially the manager. You need to do your job better or learn how to handle situations like this and how to deal with customers. read more

MEATBALLS!! I've heard so much about their food and just happened to be in Charlotte! SO GLAD we were close by. Do you like Poutine? Try meatballs, their French fries and GRAVY-OMG!!! Great garden salad with a delicious add on of Smoked salmon Very good! The Almond Cake-Goodness. And the LINGONBERRY jelly...DON'T GET ME STARTED. THOROUGHLY ENJOYED read more

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This was my first trip to ikea, and I was blown away! I didn't think it was possible to have SO much in one store. All the prices were great, and the food was surprisingly good as well. Definitely worth the trip! read more

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Worst costumer service. If I could give zero stars I would. I have had the worst experience trying to receive my order. We have a huge order from ikea to redo our kitchen, dropped a couple thousand dollars and still have yet to receive the order or get ANY help for where the order is. It's been a couple weeks now since our order was suppose to be delivered. You would think a costumer who spent this much money would get information about the order and help. It's absolutely ridiculous and will more than likely never order from ikea again at this rate. read more

Must admit that yes I spent a couple hours of my birthday walking around Ikea and I will proudly declare that it was amazing!!!! I loved the organization and beautiful presentation throughout the entire facility and the food court was spotless! This place was like a fun maze with new exciting things at every turn!! For lunch my partner and I got 2 entrees: The vegetarian meatballs meal (with seasonal vegetables; broccoli instead of rice) the swedish meatballs meal as-is, and a water bottle ALL FOR $11! Literally such a steal! The vegetarian meatballs were awesome! I could see corn, carrots, and peas in the meatball which is always so exciting. Originally from a location with zero nearby Ikeas, this is honestly a highlight of my trip to Charlotte! Every visitor NEEDS to take a trip to Ikea, and particularly spend extra time in the food court side note: the fire alarm actually began to ring towards the end of our meal! unsurprisingly, even evacuating the building was a peaceful experience! Everything was organized, people still had smiles on their faces from being high off Ikea, and I was just glad that we had already walked around before eating! It was just a really great day and I can't wait to go back in a few years read more

IKEA - Meatballs (vegetarian in front; normal swedish in the back) - Home Decor Near Me - Charlotte, North Carolina

Looking to make some changes in the house so I stopped by ikea to see if they had any new additions or up grades. Well I found a few little treasures like kitchen utensils, glasses and rugs; speaking g of rugs their selection of cowhide rugs is fabulous! I like their upgrades to storage cabinets and bedroom decor, but there's one FYI with purchasing ikea furniture ... Wood Glue! That gives it more stability. read more

IKEA - Plates - Home Decor Near Me - Charlotte, North Carolina

This IKEA is always packed especially on the weekends. There is normally always a line to check out and the parking lots is always full. With that said I try to come during off times. I like to have a plan in mind and surf the website so I don't have to walk all around the building searching for items. The cafe is currently closed due to Covid but I normally always have to have something to snack on when I'm there. The meatballs are addictive. I've only had a bad experience once with a customer service employee in the returns area. Other than that all the employees have been very helpful. Please make sure you have all the pieces to an item you purchase. I forgot to get the slates to my bed and had to travel all the way back after setting up the bed. IKEA 8300 Ikea Blvd Charlotte, NC 28262 (Review 459 overall, 3 of 2021) read more

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While I'm not one who typically enjoys shopping much at all, and while I usually profess no real interest in purchasing furnishings and home goods, I found myself drawn to visit IKEA for the very first time. It's an interesting experience for the uninitiated, a different approach than what I'm used to for a store layout. That in itself made the visit an intriguing one for me. I'm not much for fiberboard furniture, but still I saw items that interested me. I suspect there may be some metal display cabinets coming home in the near future. And there's quite a lot besides furniture and fixtures going on within those walls. It doesn't hurt that I enjoy the simplicity often present in modern European influences. And yet the only thing I bought was a jar of lingonberry jam. Not bad, might I add. I already had meal plans set prior to my visit, but on the return trip I'm planning to sample the restaurant. read more

I love Ikea!!! I don't really buy furniture too much here though lol. Me and my friends just love to eat here and then walk through the store. I'm a big fan of their grocery items and their food. I love the meatballs! This ikea is the standard size of most Ikeas I believe, the store has a great selection of everything you'd need. Checkout usually takes forever though. read more

IKEA - Home Decor Near Me - Charlotte, North Carolina

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Always enjoy seeing all the different styles and display are great inspiration! Glad we thought ahead because we almost couldn't fit everything, so lucky my buddy was able to join us, which was great! The prices are so great we got all we came for and still was able to afford a nice dinner! read more

I went on a Tuesday afternoon so there was no crowd and no lines. The store was clean and social distancing is enforced. Weekends are probably crazy so I'd recommend avoid going on a weekend. read more

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Another terrible experience but keep giving them a try in hopes for a better experience. I have been stalking the website day and night for over a month now for a specific dresser. Finally at 6:30am I checked the site and it said there were 56 dressers available and click & collect was available. So I ordered to reserved one for pickup at 11am. I made my payment and I received my confirmation email after payment was received about 10 mins later. I went back to check the site at 7:01 and it said 55 in stock so to me, the one I ordered for was accounted for and removed from the in stock count. Now At 10:40am, I get an email that the item is out of stock all of the sudden. This is the first issue. Second issue is I now have to wait 7 business days to get a refund on my card for something I was made to believe was available. When I called the customer service line no one could explain the reason this happened outside of maybe they oversold the product. I asked for a team lead, manager someone else that could handle my escalation request and was told no one is available and they would tell me the same thing so I'd need to call corporate. This is really terrible customer service and misleading to customers near and far. Interesting enough a local guy here in Charlotte that sells and assembles the hemnes dresser emailed me and told me he had dressers available at 10:30 this morning. Just yesterday afternoon he had none available. I do not believe the workers are doing their due diligence and pulling the items off the shelf when an item is reserved for click & collect. Ikea as a whole, please do better at how you manage your inventory and customer service request. I called corporates line (610) 834-0180 and shocker....no one answered Update at 12:15pm - just received a text that my item is now in stock smh and now it says 29 are available.....what's is going on. read more

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