My people went in, places and paid for an order. Told them I would be there within the hour. Having arrived, I was told nobody even started the order and to wait 20 minutes. An hour later they still haven't started the order, yet customers coming and going who clearly paid for orders after me were pulled and filled. This isn't the 1st time. I would avoid this place at all cost. Management sucks and there's absolutely no accountability read more

I came in without a design appointment (I recommend making one if you have a hard time finding what you like). Luko was able to help me for a few minutes in between his clients. He found me the most beautiful bathroom tile that I probably would have overlooked on my own. He has a wonderful eye for design. I bought and returned samples with ease to make sure I was getting the right tile for my space. read more

Floor & Decor - I love this tile! (Excuse the missing base boards) - Home Decor Near Me - Charlotte, North Carolina

Beautiful and vast selection of tile. Cole greatly helped me when I selected my tile and I am so pleased with my choices. Cole is very talented in matching colors and tile design! read more

Floor & Decor had a large selection of backsplash tiles. There were very nice folks to serve you, but they left you alone when you didn't need help . Overall the tiles we found were a lot less expensive than we expected to pay. read more

Ray the manager in the ceramic department helped me out in the flooring dept and he was was excellent. Outstanding customer service, answered all my questions and was very pat with my mother. 10 star service read more

do not buy marble from this location. they will not stand behind it and they sell it from different lots.

This rating is based on the quality of the product I bought and installed. I bought NUCOR Deerfield 9x72 LVP. I am writing this review less than 1 year after install. The planks have separated in many places all over the downstairs. It looked great when it was first installed. Everything clicked in very well. Wasn't unhappy. Within a month, the seems started to separate. The locking system is pure crap. There is nowhere to review this product on their website and they don't allow google reciewsDO NOT buy this product unless you want to be very disappointed after spending several thousands of dollars on flooring that doesn't stay locked. read more

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Drove 30 min for an item noted to be in stock but wasn't. You'd think a flooring store would stock laminate flooring glue? Buy elsewhere!

I have been to this store (and the concord store) many, many times while building our new house and practically every staff person there has been super helpful and friendly. Jakoby was especially helpful today. Thank you! read more

I am a Design professional in the Charlotte area. I visited Floor&Decor in Pineville this week looking for bath floor and wall tiles for a current project. This project required creative inexpensive options for an out-of-state installation. I asked an employee by the name of Selena for assistance on materials, pricing, and availability in other Floor&Decor locations. She was joined by Anfernee and they "tag-teamed" in assisting me with amazing customer service and a perfect outcome. It is refreshing to receive genuine service from young, friendly, willing employees....thank you! Floor&Decor will always be my first go-to! read more

Worse experience ever. The store is big and has a wide selection of tiling to choose from. The store seems to cater more to those with same-day carry-out. They do not fare well with those placing large orders and deliveries. Firstly, we met with a "designer" to help choose color matching. Color is largely a personal choice, and we found our designer to be rushed for time and argumentative on choices we were making. She showed very little flexibility for OUR tastes rather than her own. But the biggest snafu was ordering. The order placed had about a dozen different items. When coming into the store to make the payment, I discovered that the quantity was incorrect on two of the items. Six weeks later, we're having our shipment delivered and we were told the some of the items were back-ordered and they had no idea when they would be in. Half the state was searched until a small quantity was found. Still, our order was short and I had to make another visit to the store to get the additional amount required. Even then, our shipment was still short of the amount originally purchased. If the store had set aside the materials from the beginning and marked as "sold", there would have never been a problem. Instead, Floor & Decor does not set aside prepaid orders and you're stuck scrambling at the eleventh hour. The business is poorly run and help on the floor is hard to find. Because of the disorganization and mismanagement of this store and , Floor & Decor added a whole new layer of stress to my home project. I would be reluctant to shop here again for my next tile project. read more

Dilcia Argueta was the best, helped out quickly. Found everything I needed in good conditions.

If your in the market for flooring or tile and want some help. You should drive to the Pineville location and specifically ask for Cruzie in the pro section. She was incredible to work with. She not only helped me stay near my budget but saved me a tremendous amount of time being lost in a sea of tile. I would recommend the store and her all day! read more

Floor & Decor - Final tile grout pics - Home Decor Near Me - Charlotte, North Carolina

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What an amazing store! I have never seen such a wonderful selection. We had just about given up trying to re-do our bathroom and kitchen. The places we went had limited samples and sometimes you had to see them from a distance or a catalog. The selection here is amazing! When you walk in you might be overwhelmed with all the products. Fortunately they have some great people who work there. They know where everything is and will guide you. We got lucky and got Trevon! He made everything so much easier! We actually enjoyed looking for and finding exactly what we wanted. I wish we had found this place - and Trevon - 5 months ago. Thank you Trevon and also Luco for all your help! read more

Trying to set up delivery that we paid for. Keep calling the store as the item is there waiting... But no one will answer the GD phone! I'm about to get my 3K back and go elsewhere. read more

Great prices, selection and great designer....Luko!! Highly recommend Luko to help with the overwhelming amount of choices. Thank you Luko!! read more

Wow! I have to give huge thanks to Joe, Dexter and Jameson! These guys were amazing tonight. I had a situation where the Tile that I had originally ordered from another location came incorrect. The only location that had the right amount was Pineville. I drove down at 6 o'clock at night on a Friday and these guys saved my butt! The installers are coming tomorrow morning and these guys stuck around later than they should've and helped me out tremendously. I can't say enough about how kind Joe the manager, Dexter and Jamison were to me. There was another guy at the front that I didn't catch his name he was also super helpful. Despite being extremely short staffed in a tough time these guys were amazing. 10 out of 10 recommend!! read more

Beware. Do not use this store. They don't answer the phone so we had to go a second time to the store to check on the status of our order. We explained that we worked with their design consultant for two hours and they evidently lost every thing. They literally said it was our fault and got upset. Store personnel were rude, condescending and abrupt. The Store Manager didn't care when engaged. We were going to spend several thousand for material but will gladly take our business elsewhere. Don't waste your time like we did. Would give less that one star if we could. read more

We went to Floor & Decor today for new flooring and were instantly helped by Daniel who worked diligently to find us the correct flooring. The even bigger bonus was when James and Kyle stepped in to also make sure we had all we needed and did a superb job loading up our truck with our purchase. With their attention to detail and desire to go the extra mile I truly can say they made a dreaded experience very delightful. We can't wait to return for the next project! Thank you so much guys. read more

Large selection and reasonable prices. I have purchased porcelain tile, adhesive and grout and all were high quality. One of the first stops for flooring. read more

DO NOT BUY FROM HERE!!!! We visited Floor & Decor on August 15, placed our order for a complete bathroom remodel plus a laundry room floor. We Picked out all of our tile for flooring, shower, walls, and everything was showing in stock. We could have taken it that evening with us had we brought a truck, but was given the option to pick it up the next day.I have sent my tile person to this location twice since August 15 and twice they have turned him away. The second time saying it won't be ready for three weeks. They claim they do not have the people to pack the orders. My feeling is, then they should not have sold the product. I have now paid someone to make two trips to this store to pick up my tile, only to be turned away.. if they don't have the personnel to pack the orders, then they should not have sold the product! My job is now delayed by almost 2 weeks and I still have no tile, which was paid for in full on August 15. We have been calling the store since August 15 and the phone rings and rings and no one answers. It is just appalling to spend that much money and have nothing to show for it and no response or acknowledgment from any management at this company. I would never shop here again! Buyer beware! read more

I went to floor and decor in Pineville Luko help me many times. he was very helpful and make me laugh. He s always patient and very professional I wish everyone act the same like him read more

Everything else I come here it gets worst. Cashiers closing walking away from lines of people. Contractor pickup with an attitude.. It's just tough to justify coming back. read more

They have great stuff but I went one day and was asking for help with flooring options to see which one was better and she did now seem like she wanted to help me or anything gave attitude and everything so I didn't get anything from there and just went to Home Depot. read more

I thought the place was ok, after much hunting on the internet and 3 trips back to Floor and decor, I ended back up at Home Depot. I expected a broader and more unusual selection and larger color range. read more

Abundant supply stocked, loads to choose from at the most reasonable prices. Quality customer service received from John Dunn back in flooring. Very knowledgeable young man and took time to ask the probing questions to understand what our project was, then delivered excellent customer service providing recommendations and giving patient explanations to all our questions. We'll definitely be back! read more

I renovated two bathrooms about 1.5 year ago or so before COVID hit and bought tile from here. The customer service was the worst: 1. The customer service reps who was helping me select tile was useless. I described what I wanted and even showed him a picture and he pointed me to tile which wasn't satisfactory. Luckily, I walked the entire store and found what I was looking for on my own. 2. Some of the tile's delivery timeline was severely delayed because of a potential storm in VA, where the warehouse for the items is located. The issue isn't the delay per se - it's the lack of communication and miscommunication from F&D reps as they told us that we would definitely get our shipment by a certain time and when things changed because of the weather, they never circled back to let us know there will be severe delays. 3. Once the shipment arrived, A. they did not have some of the time I wanted so I had to hastily make another selection in order to have materials for my contractor to finish the reno during the timeline we agreed. I regret the selection I made as the floor tyle style doesn't really go with the wall tile; B. Not all the tile purchased was in stock at this store so we asked that they transfer it from another store. Long story short, there were system issues because they didn't appropriately account for what tile was located where and, as a result, accused my contractor of stealing the tile they clearly had on hand. 4. They never apologized or gave us a remedial credit for the errors and subpar customer service. We had to escalate to management to get any kind of decent resolution. NEVER AGAIN WOULD I BUY ANYTHING HERE AND CAUTION OTHERS TO THINK HARD BEFORE DOING SO. USE THIS STORE TO GET IDEAS BUT YOU'VE BEEN WARNED ABOUT SPENDING YOUR HARD EARNED MONEY AT THIS JUNK OF A PLACE. read more

Went in to the Floor and Devore at South Blvd. near Pineville. Had lots of questions about tile mortar, grout and the right mortar trowel. Ms. Cruzie (sp?) at the back service desk was outstanding. She jumped to help me choose the right grout color and even through she new the answers she asked a pro who happened to be waiting for their advice and they too were happy to help me feel great about the choices. Takes a community for us DIYers and I appreciate the service! read more

Literally worst customer service ever. The first guy I asked to help me didn't listen to anything I said or even let me talk he kept talking over me without answering any of my questions and then ended with order as much as you can today because it's low in stock when I literally told him I don't know the square footage yet. He told me to "guess" LOL guess square footage when ordering tile for a house. Cool makes sense. Then I tried to ask a second girl for help I said can you help me with something and she responds "depends" then I asked her my questions and she was like "I literally don't unbox the tile myself" I told her she was unfriendly and walked away. The third guy who finally helped me was actually very nice, which I had his name. But overall horrible don't go here read more

My husband were in need of butcher block counter tops and looked online and originally wanted the American walnut ( based off of photos online ) . It's almost impossible to find the 12 foot piece we needed. According to the online inventory it showed this location haveing both the 8 foot and 12 foot piece we needed so we came out today to pick it up . About a two hour drive we get there to find their online inventory was wrong . They didn't have the 12 foot piece . Now Levi the the associate that helped us was Fantastic! He went to the back and searched for us still no 12 foot piece my husband and I after talking with Levi decided to do the American white Oak and stain it to get the color we wanted . They had the two pieces I needed in stock and he ordered my back splash and had it shipped to a nearer store for us . Even though this locations online inventory was off we received amazing customer service from Levi and that alone was worth the drive . He was very knowledgeable and helpful . I would recommend calling before if you are going off online inventory ( lesson learned) but the customer service we received was great so I have no real complaints I still got my counter tops and Levi did everything he could to rectify the misleading information. Thank you Levi . read more

Terrible customer service. Store advertises in-stock items; however, they're not available after all. Sales associate was snide. I've made several purchases through this store over the past several months, but will take my business elsewhere. Tile Shop and Queen City Stone both have excellent service, friendly staff, and in-stock selections. read more

The employee Docia has no idea what she's talking about or doing. She talks in circles and wastes time. Overall the other workers that helped me were awesome and got my order loaded up in a timely manor. They were very helpful and nice. read more

If you have an hour to wait anytime you want to talk to someone on the phone at this location, this store is for you!

Horrible customer service!!!!! I do not recommend this store! I purchased flooring at the store and I was told that I was able to custom order stairs so that my floor and stairs would match. After I purchased the flooring and installed it into my house and spent thousands of dollars when I went back to purchase the stairs they told me that they do not sell the color/style that I purchased! I'm very upset! When I called the manager he refused to do anything and was very rude! DONT GO HERE! read more

I bought some flooring from them in May toward the end and while in the store I was told to go look down the aisle myself and pick something well I did I picked a vinyl wooden floor which is a little more expensive and purchased it. Then I was told it would arrive June 11. It is now July 5 and I still have no floor. The flooring is in Savannah and supposedly had to be released for shipping and it finally was it was released today. I am still waiting; the one thing that bothered me the most is no one picks up the store phone and when they do they can't answer the questions needed. I waited over 45 minutes for someone to answer the phone.I also was told that June 11 was not a correct answer to wait to the end of June. I will never order from this store again there is no customer service I know that some shipments are late due to the Covid crisis but they only have to pick up the phone and answer my questions. Charleston,South Carolina and Spartanburg,South Carolina have excellent customer service. Then I was given 3 corporate numbers to call and ended up getting three different stores in USA!! I no will never recommend this store. read more

Great help from the interior decorator and staff were always ready to help. The selection of products is excellant.

I've done hundred of tile jobs and this is absolutely the worst tile store in the Charlotte area. After placing an online order that showed all the items in stock that I was ordering, the order is still not ready TEN DAYS after placing the order. To make matters worse, the local store on South Blvd simply does not answer the phone. I've called 20+ times and the phone just rings and ring and rings with no answer. Try calling their national 1-800 number? Same thing. You never get a person who will answer the phone. I suggest Harkey's, the Tile Shop or just about any other tile shop in Charlotte. But these guys? No way. Stay away from them. They are the absolute worst. Update: The only way to get in contact with them is via a chat agent on their website. The agent messaged me that it would take three weeks to a month to get the order. The moment I asked for a refund, the agent disappeared and would no longer answer my chat messages. Seriously? I've never seen a retailer with such astoundingly bad service. read more

Floor & Decor - Home Decor Near Me - Charlotte, North Carolina

No excuse for such terrible customer service at a store like this. Brittany is straight rude and clearly needs to find a role that is not customer facing. Will never go back, will not recommend to friends, stay away. read more

Denise was so kind in helping me chose my bathroom tile. Christine the cashier was over the top patient to everyone she came across...I this as I was in the store three times that day. So appreciative of Denise's time and knowledge read more

So, let's start with the only 2 employees on the showroom floor "helping" people had their masks protecting chins only. But I can overlook ignorance. However, when the little old guy finally came to help, I told him what I needed (knowing that there were plenty at this location) he said I could pick through the broken tiles to get what I need. 660 of these in the store and you can't restock the shelves and let me purchase new tile and not things that have been obviously returned due to the level of dirt on them. Then you go to pay and there's no one at any checkout line. A short female manager walked by three times. Every time she did, I called out to her with "excuse me ma'am" and she ignored me every time. Customer service is terrible here. The one exception is Daniel, who was taking returns. He saw that I had been standing (trying to PAY) and called me over to apologize and take care of me immediately. The Concord store could send some folks down here to teach people how to earn there checks. From now on, we'll wait for concord to order for us rather than drive 33 mile to be treated badly. There's only a star here because you can't give a review without stars. read more