Repairman here within 2 hours. He has to order a part and will be back in a few days. Alex was…read morequick to diagnose the problem. He was efficient and very personable. I recommend this company.

I had originally posted a one-star review based on my experience with how CLT Appliance determined…read morethe pricing for my recent service and how that pricing was communicated to me. After posting my review, the manager took the time to personally call me and send an Email providing a detailed explanation addressing the reason for the significant price increase. Because of the way CLT Appliance handled my concerns, I want to update my previous review. My original concern was regarding the pricing of a repair and the inconsistent explanations I received about why the cost had increased significantly compared with my previous repair and a recent quote from the company. I want to be clear that my concern was not with the technician. He was professional, courteous, arrived on time, and completed the repair well. After reviewing my feedback, the manager from CLT Appliance reached out to discuss my concerns. I appreciate that the company took the time to listen and address the situation rather than dismissing my feedback. I also appreciated that my initial conversation with the manager's assistant was escalated and handled promptly. The manager reviewed my concerns, provided additional clarification regarding the pricing, acknowledged my frustration, and worked with me to resolve the issue. CLT Appliance ultimately refunded the $125 difference that was the source of my concern. I appreciate a company that is willing to listen to customers, take accountability, and make things right. While my initial experience left me frustrated, the way CLT Appliance responded afterward demonstrated a commitment to customer satisfaction. I also want to again recognize the technician who performed the repair. He was professional and did excellent work. Thank you to CLT Appliance for taking my feedback seriously, following up, and resolving my concerns.

Very professional and polite on the phone and especially in-person. I felt very comfortable w/…read moretheir technician being in my home and that he paid close attention to detail. I highly recommend ABC Appliance Repair.

After eliminating what would have been less costly possibilities, Nick was able to repair our GE…read moreoven. A quick second opinion from another outfit quoted several hundred dollars more than Nick ultimately charged for the repair. I recommend ABC Appliance Repair and will call Nick should anything else need repair.

We have been long time patrons of Plaza Appliance. A family run business for decades, who also…read moretreat their employees like family, continue to meet our appliance needs. After 20 years, we needed a new refrigerator, washer and dryer. Plaza hooked us up!! We felt we got a fair deal for our money. Their delivery men from M&M trucking were kind, courteous and knew exactly what they were doing. They too, have been contracting with Plaza for decades. We feel the value and product is always spot on with Plaza Appliance Mart and we will continue to purchase our appliances through them.

Speak to people when they come in to spend their money. I…read morewant everyone in Charlotte to know how rude and disrespectful your sorry-ass salesmen are. On Wednesday, July 8th, my husband and I walked into the store looking to purchase a washer and dryer. We walked around the store five times. There were three salesmen in the store, and not one of them said hello, hi, or anything at all. I'd rather they had told us to kiss their ass than be completely ignored. We eventually walked out, and none of them said a word -- it was as if we were invisible.

I had a good experience with this company. I needed my fridge fixed. I made an appointment easily…read more They came out and gave me an evaluation but needed to order the part we needed to fix the problem. The part came in a day later than expected but they communicated promptly. They scheduled to come out as soon as they had the part and service was quick and the problem was fixed. I love that they text to let you know they're on their way, along with a picture of the tech. The tech was professional and polite. I will definitely use them again if needed. Oh and the prices were very reasonable. I had a good experience with this company. I needed my fridge fixed. I made an appointment easily. They came out and gave me an evaluation but needed to order the part we needed to fix the problem. The part came in a day later than expected but they communicated promptly. They scheduled to come out as soon as they had the part and service was quick and the problem was fixed. I love that they text to let you know they're on their way, along with a picture of the tech. The tech was professional and polite. I will definitely use them again if needed. Oh and the prices were very reasonable.

STAY AWAY FROM THIS COMPANY!!!!! If I could give negative stars I would. I have a dryer that does…read morefour way venting. I needed it switched from rear to side venting. When I called they said they could definitely do that and scheduled me. The person they sent was AWFUL!!! He had no idea what he was doing, pretended like he did until he got the whole dryer taken apart and then said "oh you can't side vent this because there's not a hole here" when there is a knock out clearly marked and it says it in the manual that you can do it. Then he tried to charge me $79 for not knowing what he was doing. When I refused he got very aggressive and more rude. He called me stupid and threatened me when he left, repeatedly saying he "would see me soon". As a women it was TERRIFYING. Im really glad my husband was here but I would be so scared if he was in the house with a woman by himself. Frankly, call literally ANYONE ELSE before you call these horrible people. Also, in case they try to say the dryer isn't four way venting the model is GTD58EBPVDG It literally says it in the manual.

I couldn't believe how easy it was to replace my kitchen disposal through Queen City Homestore. I…read morejust hopped onto their site, found exactly what I needed, and checked out in a couple of minutes without any hassles or gimmicks. The pickup was the best part. Instead of wandering aimlessly through a massive big-box warehouse trying to flag down an employee, I just drove over to the Charlotte showroom, grabbed my order, and was heading back home to handle the installation in no time. If you want to skip the typical corporate home improvement headache and support a local Carolinas business, this is definitely the way to do it!

I will highly recommend Queen City Appliance. I had the opportunity to talk with warehouse worker…read morethis morning. He was very professional and attentive as well as being very knowledgeable of the merchandi se. He's also a great asset to Queen City Appliance .

A huge thanks to Jim and the amazing service helping us get our refrigerator switched out. We ran…read moreinto some issues with our old refrigerator and he went above and beyond to get us up and running in record time!

Tami was easy to work with to help us replace our dishwasher in a hurry. She even got our delivery…read moremoved up. Pricing was fair considering this is a tough market and the installers were great and careful not to do damage.

Worst customer service and so far, is holding $600 of my money and won't refund or pick up washer…read moreand dryer that aren't working correctly! Lodging a complaint with Better Business Bureau. They won't answer their phones and now dodging me. DON'T BUY ANYTHING HERE!!

Beware not the best to buy from. i bought a beautiful washer and dryer set and it was just that…read morebeautiful. I bought the set August 4th the washer went out August 22. the washer was picked up august 23 here it is October 5 and i still have yet to get my washer back. they gave me a loner but it does not match and is not the same as what i already have. I have called over and over again i either get no answer or when they do answer i get the run around. This is the worse experience i have ever been through. not to mention i was told i was purchasing a new washer and dry i called samsung not only was it not new but its a refurbished set which made it where i can not get a warranty on it. NEVERRRRRR AGAINNNNNNNN will i buy from them again

I had a great experience with customer service rep Tim. I'd brought in an older Moen faucet and he…read morehelped me identify the model and the missing valve. He was courteous, knowledgeable, and efficient. I recommend this store if you need to find the right parts for your plumber.

I tried calling several times to make an appointment. Not once did anyone answer the phone. I…read moreleft several messages. Not once, did I get a call back. They are located in the downtown area where parking is not convenient, so visiting the showroom, much less without a reservation, is a waste of effort. How they stay in business is a wonder.

This place is worth the drive.,., The customer service is…read moreover the top. It is no wonder the inventory flys out of this space. They stand behind their products and they deliver and install when they commit to. My tenants dryer broke, I drove to Concord because they had a larger selection of product, Kevin and Sam could not have been kinder. They delivered & installed the next day!! I will be returning.

I rarely write reviews, but after my experience with Appliances 4 Less, I felt compelled to share…read more I usually keep to myself when it comes to online feedback, but the level of service I received here was so above and beyond that I wanted to go out of my way for them, just like they did for me. If you're looking for appliances and want to feel confident about your purchase, this is the place to go. From the moment I reached out, both the salesperson and owner was attentive and genuinely cared about making sure I was happy. He took the time to answer all my questions, even the small details about the fridge I was interested in. He was patient as I explained my concerns about the side of the unit that would be visible in my kitchen, and he made sure to check it personally and reassure me about its condition. It was clear that customer satisfaction was his top priority. Finding an appliance in my budget was important to me and so was prompt delivery. My interactions for price and delivery was both straightforward and honest. The owner worked with me to find a deal that fit my budget, including warranty and delivery, and never made me feel pressured or rushed. He was transparent about what was possible and what wasn't, and I always felt like he was being fair. He patiently walked me through the process of payment so I could conveniently pay over the phone instead of returning to the store and he made sure everything was set up correctly. Scheduling delivery was easy and flexible. I have a busy schedule, and he made sure to accommodate my availability, even suggesting ways to make the timing work so I wouldn't have to miss any appointments. He communicated clearly about when the delivery would happen and made sure I'd be notified when the driver was on the way. That kind of attention to detail made the whole process worth while. The warranty was explained thoroughly, and I felt confident knowing that if anything went wrong with the appliance, I'd be covered with no hidden fees or deductibles. He sent me a receipt that included all the details--model number, warranty, delivery--so I had everything in writing. If there were any issues, he assured me I could call him directly and he'd take care of it. Overall, Appliances 4 Less is a trustworthy business that truly puts the customer first. The salesperson went out of his way to make sure I was satisfied, and I left feeling like my happiness was his ultimate goal. If you want to buy appliances from someone who cares and will go the extra mile for you, I highly recommend this store. I was happy to take the time to write this review as he took the time for me, and my hope is that others will give them a chance as well because I am a business owner that likes to see other businesses succeed.

I bought a Whirpool refrigerator here about 11 months ago…read more It's been working great until about two weeks ago & the refrigerator stopped cooling. I called them & they said it was still under warranty. They gave me the Whirlpool number, I called & set up the service appointment. It took about a weeks to schedule but the Tech came out today & did the repair. Easy Peasey!

With the current events, I was wanting a chest freezer. They are sold out at the big box stores all…read moreacross the region. Obviously, other people had the same idea that I did. And so here's Flippin Jays who manages to get a truckload of chest freezers in an assortment of sizes. I wanted one and they wanted to sell one. The purchase process could have been smoother but I'm very forgiving here. Six feet of "social distancing" doesn't work well when you have a bunch of folks who want something that's in short supply. They did as well as they could under the circumstances and everyone who was there at the store when it opened got their purchase, though maybe not in the order they had originally queued up. That's a minor ding. And speaking of minor ding, this is "scratch and dent." My chest freezer was clearly used but it's operational, guaranteed for 90 days and I'm sure some "goo gone" will get rid of the marks on it. The folks did not want to be dealing with the public today. Definitely not a bunch of people who were about a minute away from an actual riot. But they did pretty well keeping things as organized as they could and selling what people wanted to buy They loaded it into my vehicle for me, which was awesome service. [Review 12996 overall, 313 of 2020.]