We are remodeling our master bathroom and Shannon assisted us masterfully! My husband and I can get a lot of back and forth going on projects and she was a perfect mediator. Both of us felt heard and she kept us working in harmony. She also had a great eye for design and the functionality we needed in our space. Pricing is competitive but their selection is larger than most of the competitors. We will definitely refer our friends and neighbors. Thank you Shannon for your patience, expertise, and time! read more

A friend highly recommended Floor & Decor for my sisters remodeling project. We had a few questions and along cane a very nice service pro named Chris. We could see that he had plenty of responsibilities waiting for him by the way his radio was blowing up, but he was very patience with us answered all of our questions and helped us to pick the perfect floor for the project! Floor & Decor had a nice selection of flooring option and their prices are much better than Home depot and Lowe's! read more

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Working on a antebellum house doing floors for three rooms. It was dinner time my contractor (my long time friend) and I were at lodger-heads over wood floors. Bianca came up and saved his life. She was so patient and gave us lots of choices explaining the hardness rating too. Thank you! read more

Amazing customer service and product knowledge! Devonte is a great example of genuine care for the customer. I usually don't take the time to do a write up but this situation deserves some attention. I'm rebuilding parts of my house and have been searching all across the city for good tile but the range is so much it tends to overwhelm one with the choices. I stepped into the Concord Mills Floor & Decor for some advice and Devonte took the time to answer all our questions and take us to where we need to go to view the style we wanted. He even organized for stock to be taken out when there wasn't enough on the floor for what we needed. He is the star of the show at this store and deserves some recognition. I'm getting all my tile from Concord Mills Floor & Decor from now on. read more

You may think going to a tile store would be boring. That is not the case with Floor & Decor. We need to replace the floor tile in our shower. It is 70"x40" and it currently has little 3x3 squares and let's be honest, that is a LOT of grout to keep clean. Ugh!! I figured this was my chance to increase the tile size and reduce the grout. I used F&D Greensboro for a porch project and it was a great experience. The website is great and loaded with information, it has great filters so you can really drill down to what you want. It also has calculators to help you figure out what you need. You can even upload a picture of your room to see it in your space. I found what I liked but only Concord had it. You can buy samples online but they forewarn you that they are 3x6 and you might not see all the color variations. I wanted to see it in person, so enter my hysterical sister and a road trip to Concord! We had the best time! She's never been there so she was gobsmacked at the selection. What I thought I liked online had a lot more gray than I thought but I found two others that I loved. One is 15x30 and the other is 24x48! I'll hardly have any grout! I verified that I could buy both colors, take them home to see what looked best and I can return the other to Greensboro. Once I decide that, I'll pick out my grout. This company is so flexible, the floor staff is plentiful and very helpful. I love this store and my sister plans on using them for her future bath remodel. The prices are fantastic!!! I wouldn't go anywhere else. They have tile, wood, tile that looks like wood, stone, luxury vinyl etc... Have I mentioned that I love this store? I know I did, but it bears repeating. If you have a floor or wall project, this is the store for you. I'll add before and after pictures later. I'm so excited!! read more

I was in Floor & Decor in Concord NC today to purchase some flooring. I was very impressed with the level of customer service that I received, especially from an associate at the store by the name of Bianca. She was so helpful in resolving the issue that I had presented to her and she was happy to do it as well. Customer service is something that is very important to shoppers and is what keeps customers coming back for repeat business. It's not often that I have the opportunity to experience such a helpful and gracious experience. So, I just wanted to take a minute to leave this review and show Bianca how much I appreciate her service. Greg read more

Not the most helpful staff but this place is great for finding what you need for your project. The selections here are very good and you can't beat the prices anywhere. Have found many items to be 1/3 the cost of other retail stores. read more

All you need! Went there and they help with everything from Flooring to tubs to grout colors. Made the whole process extremely easy.

We are first time renovators and we were somewhat overwhelmed by the huge selection that Floor & Décor had. Fortunately we had Tiffany, one of the designers there to assist us with the selection process. She listened to what we wanted and showed us various selections until we found just the right wall tiles for two bathrooms, shower floor tiles, and today, kitchen backsplash. I can't imagine how we could have done this without Tiffany's help. We look forward to enjoying our renovated kitchen and both bathrooms for many years to come. We were also very pleased with how easy it was for us to return excess tiles back to the store. read more

I was very stressed and anxious about the remodel of my master bathroom. No idea where to start! I had saved a pic of a tile I found online at Floor and Decor. Macie asked if we needed help and she was an angel!!! I showed her the pic and she took me right to it. I said that's it! She said Let's go have some fun! And we did.....I never thought it would be fun picking out the tile and I was afraid of forgetting something essential. Thanks to Macie, we got what we needed and had a great time doing it! We will DEF be back in the future! Rob and Sandy D read more

My mother (who doesn't use google or yelp to write reviews) came there last week 3/2/23 to shop for different types of granite, was rudely talked to by an employee Katie, when exploring her options to speak with managers/ alternate employees she was ignored for 15 minutes by a manager of the name Patrick. After no avail i had to come see for myself what could possibly of been so bad i walked into 1 of the most disorganized osha violating cooperations I've ever PLEASE IF YOU READ REVIEWS TAKE the 15 extra minutes to shop online or a different location read more

Awesome store! I wish it was closer to me but I can usually find exactly what I need for our home in this store!

I found this place by accident because I was searching online for a brick and mortar store that carried actual stone thresholds. I wound up ordering a 36" carrera marble and a 36" absolute black granite threshold for under $20. Let me repeat that... FOR UNDER $20! You can't even get the cultured crap for that price! I went to pick up my online order today and was expecting some rundown, hole in the wall, beat up wholesaler type of place. Boy, was I wrong! This place is larger than a Lowes or Home Depot and has almost every type of tile or flooring you could want to look at and most of it is on display, which is so much more helpful than looking at a picture online. The store is clean and well lit and their prices are better than those big box stores. Oh, and the quality is so much better. If you're looking for any type of tile (stone, glass, ceramic, mosaic, etc) or if you're looking for flooring (tile, wood, laminate, engineered), this is the place to go. It's like Disney Land for a remodeler. Incredible selection and extremely competitive prices. Also, they have a very knowledgeable and helpful sales staff. Every time I walked down an aisle and lingered at a certain display, someone would come up and ask me if I needed help... and in a very unobtrusive, non-annoying way. I tend to like higher end stone mosaics that you can find online at places like Tilebar. I'm taking about the luxury water jet cut tile that has very intricate/precise detailing. Tile Bar has been my go-to when I need to source this type of material. Not any more! Floor & Decor had almost everything you can get at Tilebar, and you can see it immediately, and not wait for a week for a sample to arrive in the mail. Oh, they also carry slab granite and quartz at a great price. There are installers that they work with (a representative from one of these companies was in the store the day I was there) who can deliver, template and install at a very reasonable price. I found my quartz countertop, and took a small sample around the store to find a great matching backsplash and floor choice. I'm very picky and I've never been able to source everything in one place before. I'm so impressed with this store and I can't wait to go back. read more

Great selection, terrible service, and suspect quality on our LVT pick. Even offered to buy an open box missing 2 planks. They offered me $10 off a $57 box with what should have 10 planks, so the open box was actually more. I've been twice and disappointed in staff on both occasions. Love the color we picked though - just need a better flooring superstore. Maybe South Blvd is much better? read more

Floor & Decor - Cabin wood LVT - Home Decor Near Me - Concord, North Carolina

Ron White at store 179 was incredibly helpful. He was stocking shelves when I walked up and asked if he could tell me where an item was located. He immediately stopped what he was doing and walked with me to show me where it was located. He then went and found an additional item I needed in the back, and then finally helped me load it all into my car. Wonderful customer service! read more

Did buy a 12x24 tiles for a bath floor project, tiles came with a lot defects, talked to one of the store managers (Tracie), but she didn't help me with nothing, not even free replacements tiles! Don't trust their product! read more

DO NOT BUY tile from Floor & Decor! Now I'm out almost $14,000 for tile, install, and removal. I purchased tile over a year ago which has subsequently cracked about six months ago. I've been in claim limbo since then attempting to get a refund to cover the tile and it's removal. Their claim process is abysmal. Only after submitted a complaint with BBB did I receive a response from them. The claim is still outstanding. read more

Bianca B. Is amazing she not only helped us pick out the perfect floor but she is friendly, and very knowledgeable.

Wouldn't recommend and certainly wouldn't go back. My husband became a pro member and started shopping here. He went in one day to place an order for flooring but was told he didn't need to since they carry tons of stock. He went back a few days later to pick the flooring up only to find out they were 2 boxes short of what he needed and also discovered the price was .40c per sq. Foot more than the week prior. They required him to place an order for what he needed, charged him a $70 delivery fee... mind you the delivery fee was for the shipment to go to the store (an entire week later) where he'd still have to pick it up. They also told him it wasn't possible for the price to have changed because they never change prices unless something is on clearance (which an employee confirmed it was not). We just checked the price again today and now (after he has purchased everything) the price dropped back down to its original cost. 40cents a sq foot cheaper. So now my husbands job has been delayed and it has cost him a couple hundred dollars out of pocket just to cover the rise in cost and delivery fee. He has been in the store twice to speak with management. They said there was nothing that could be done. We emailed and called corporate who also told us nothing could be done. Totally at a loss here. Super disappointed that our renovation business will not be able to use Floor and Decor. read more

Macie at store 179 was the most helpful associate in any store I have been to in years. She was knowledgeable about tile, willing to show us different options and called another store to check on tiles for me. She helped me to purchase the perfect tiles for my bathroom renovation. I can't remember the last time someone was this helpful and kind in a store. It was so refreshing ! She is the definition of being a great professional employee. Please give Macie a raise or promotion! She well deserves it ! We will definitely be back in the future and will ask for Macie ! read more

I placed an order online and it was ready for pickup soon after despite choosing next day, which I was pleasantly surprised by. When I arrived to pick it up, the staff was incredibly helpful and friendly. I didn't walk around the store, but the pickup area was very clean and organized. I don't write too many reviews but I was so pleased with my experience that I felt I had to write a review. I even texted my husband before leaving to let him know we need to get flooring from Floor & Decor for any future floor projects! Highly recommend! read more

My husband And I visited floor and decor in Concord, NC this weekend. We set out to look for back splash tile as well as match wood flooring so we could do a patch job. We had the most helpful sales associate, Brandon help us. He was fantastic and truly enjoyed his job. Thank you Floor and Decor for hiring a great team player. read more

Great selection and pricing! Excellent experience as we shopped for tile. Cruze and Diane were very friendly and helpful with supplies and tools. I knew we would have everything we needed before we checked out. read more

Prices? Can't be beat. Customer service? Can't be beat. Selection? Can't be beat! Only negative.... delivery charges are very expensive. Would love to see that waived, especially if someone buys for an entire house... read more

The store staff was helpful, however the delivery did not work as I was told. They use R&L for delivery and was suppose to send by "box truck" their term not mine, and it showed up, in a transfer truck. Not allowed in neighborhood. R&L refused to wait for us to try and sort out getting it off the truck, and sent it own its way. After numerous calls to Floor and Decor I am still no closer to having my order. This is a real mess up and no one seems motivated to get it sorted. VERY very disappointing. read more

We drove 50 mins yesterday to this store location to browse around for vinyl , laminate , or porcelain flooring for our upcoming home project . We were greeted by an associate named BLUE, who was very friendly and informative. Blue took the time to explain to us the benefits of each and every flooring material for about an hour throughout the store and was patient enough to listen and answer all our questions. We left the store with a purchase of a sample to decide on which to choose. We drove back the next morning looking for him specifically. Blue helped us generate the sales order , pick out the best thinset, grout, and do physical count of the remaining clearance tile left on the floor. He even checked us out and we left feeling excited to find a tile that we loved at a great price, but most importantly , superb customer service which is rare these days . We will let all our friends and family know to come see you when they need any home projects . I'm not sure who will read this , but management is very lucky to have employees like this at their location . read more

Floor & Decor - Home Decor Near Me - Concord, North Carolina

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My husband and I walked into Floor & Decor for the first time last Saturday looking for floor tile. We were overwhelmed when we entered the store, but were almost immediately greeted by a young man named Blue. We told him what we were looking for and he took it from there. He was very knowledgeable and willing to help. He knew all the answers to the questions we had and took the time to assist us with our selections, and with such a pleasant demeanor. We live near Hickory, and have searched many places near home, but were unable to find what we wanted. None of the stores had anyone who knew anymore than we did about tile. Thank you Blue for your expertise, patience, and guidance. read more

Just wanted to provide a sincere thank you specifically to Anthony and Sherod for their outstanding Customer service in the Concord store. These two associates have assisted me on my customer journeys on several and separate occasions. These gentlemen both exemplify GREAT customer service. I enjoy immensely shopping in this store. The warm friendly feeling when you walk in is unbelievable. Anthony and Sherod keep up the great work. Great company, Great store, Great employees. I am a Floor and Décor shopper for Life. Thank you again Anthony and Sherod. Keep up the great work. Your efforts will always be APPREACIATED. read more

Greeted when I entered the Disney World of Tile store. So many amazing choices. Designers available with an appointment. Once I choose, Anthony did a great job of helping me calculate my materials and saw to getting everything I would need. Secretly they were loading the cart. I didn't have to life a muscle. With a push of the button the cashier had my balance. NO line, no scanning every item. I just gave my name and paid. Chris had it all loaded on a cart and Anthony and Chris loaded my van. Great service! Beats the big box chain hands down. Awesome selection plus they have wood flooring too. Master bath make over ready. Living in Shelby, getting everything in one trip is so convenient. Worth the 1 hour drive in rain! read more

Went there yesterday to look at tile for an 1870 farmhouse I'm restoring. Drove for over a hour from Vale, NC to get there and the people were the biggest assholes I've ever met, right down to and including the store manager! Looking at spending between $5,000.00-$10,000.00 on the tile so I guess Lowe's will be getting a nice order today!! Wouldn't use these assholes tile now if they gave it to us!!!!! read more

Fantastic showroom of ceramic, wood and porcelain flooring and great prices. Staff was kind, courteous and very helpful. Special thanks to Drake. He was extremely helpful and one of the most polite young men I've ever worked with. I highly recommend shopping here. read more

I was shopping for tile and stopped by here. I was amazed at the selection and service. I had so many questions how to and about tile. Thanks to Nohran and Dc they were so helpful and patient with me. I'm very thankful to Norhan and Dc they provided me with such a great service. Can't thank them enough. Thank you Nohran and Dc. Company should be proud to have such an awesome people working for them. read more

Went to Floors and Decor yesterday....will never go again! The sales person/assistant manager, Justin, is the absolute worst.....terrible customer service and the disrespectful tone, condescending words towards a woman was an absolute disgrace!!!! I cannot believe Floors and decor has a person like this representing their company!!!! They should be ashamed of themselves! He has no sense of good customer service especially when he chooses to speak the way he did to me! I will be furthering my complaint to corporate and hopefully they do something about this. A man (regardless of where he works) should always treat a woman with respect, especially when all I was doing was trying to get clarification on something and asked him for help and options, but he choose to jump on his high horse and use a very condescending tone and continue the conversation with the up most disrespect! read more

We picked out tile for a backsplash. We paid $25 for the installer to come to our house for an estimate. Nothing fancy, basic subway tile. We were shocked at the installation price! We went to Lowes, purchased glass subway tiles. The price of tiles WITH install was less than the install price at Floor and Decor. Out $25 from this place, but worth not paying their outrageous install price. read more

I went in to this store recently and was blown away. I went to the services desk - because I had no idea what trim I wanted to go with my tile and found the perfect trim within 5 minutes due to Devin's great expertise! I had been struggling with trying to make the right selection for several weeks now and went to another tile shop (the Tile Stop) with no luck. Highly recommend! read more

Quick review - we stopped into Floor & Décor to comparison shop. After looking for a few minutes we ran into Sandra C. She answered our questions without hesitation and gave some recommendations. She also informed us of the policy to beat competitors prices - so price others first then come back here. read more

From the minute walking in to the time I got in my car the staff and manager were so helpful without me even asking for help. Floor and Decor has become my favorite home improvement store because of their selection and quality of staff read more