Top quality furniture is sold here! I have visited this place a couple times browsing for furniture…read morefor a new home, and the staff, especially Scott, always great you with a warm smile and a friendly hello. They have some truly amazing pieces of furniture here, and can custom build or upholster just about anything you can think of. My wife and I ended up purchasing some beautiful dining room chairs at a great price, and are now using Cowbridge to look for other pieces for our house as well. Just fyi, this place will ruin you for any other furniture store; you'll never be able to go back to any of the chains without comparing them to Cowbridge and their level of craftsmanship and quality. I just wish my bank account would allow me to get all my furniture here!

Incredible customer service!! Unbelievable quality! I like to say my home is sponsored by Cowbridge…read moreFurniture because nearly every piece is from here! They can custom build, find what you're looking for, reupholster, and so much more!! I was even able to get my patio set from them. The owners are some of the kindest, most down to earth people who go above and beyond for everyone. You've got to check them out!!

Cheap furniture and delivery costs extra. But if you're in a pinch and need a box spring, then I…read morecan recommend anyone else. Plenty of parking. Room for negotiation. But selection is dated. For emergencies only...

I went into Factory Direct on North Tryon looking for a mattress and box spring Paul my salesman…read moretold me if my box spring was in good condition I could just buy a mattress and save $100.00 And that's what I did I found the perfect pillow top mattress and then told me that he could hand tie the mattress on my car so in all Paul saved me a delivery fee plus the $100.00 on the box I didn't need THANKS PAUL FOR SAVING ME LOTS OF MONEY!!

I bought a Whirpool refrigerator here about 11 months ago…read more It's been working great until about two weeks ago & the refrigerator stopped cooling. I called them & they said it was still under warranty. They gave me the Whirlpool number, I called & set up the service appointment. It took about a weeks to schedule but the Tech came out today & did the repair. Easy Peasey!

With the current events, I was wanting a chest freezer. They are sold out at the big box stores all…read moreacross the region. Obviously, other people had the same idea that I did. And so here's Flippin Jays who manages to get a truckload of chest freezers in an assortment of sizes. I wanted one and they wanted to sell one. The purchase process could have been smoother but I'm very forgiving here. Six feet of "social distancing" doesn't work well when you have a bunch of folks who want something that's in short supply. They did as well as they could under the circumstances and everyone who was there at the store when it opened got their purchase, though maybe not in the order they had originally queued up. That's a minor ding. And speaking of minor ding, this is "scratch and dent." My chest freezer was clearly used but it's operational, guaranteed for 90 days and I'm sure some "goo gone" will get rid of the marks on it. The folks did not want to be dealing with the public today. Definitely not a bunch of people who were about a minute away from an actual riot. But they did pretty well keeping things as organized as they could and selling what people wanted to buy They loaded it into my vehicle for me, which was awesome service. [Review 12996 overall, 313 of 2020.]

I went to probably 10 furniture stores in the Charlotte area and was exhausted. This place is huge,…read morehas great deals and a great selection. We were able to take our sectional home the same day. Great experience & the prices were amazing. I don't know of any place that you can get local made furniture for these prices.

Housed inside an old school house, this place is a great place to buy furniture and is not too…read moreexpensive. During the pandemic we came here like every week and Elizabeth helped us but she retired in November so today Marty helped us out.

Wonderful service at fair prices. Love that they specialize in products made in the U.S.A! This…read moreis a GREAT hidden gem!

Great selection. Wonderful service. Furniture is good quality and great looking. Came in quickly…read moreand was delivered to our house.

On July 4, we had an amazing experience at Furniture City. I would highly recommend checking them…read moreout if you are searching for new furniture. On July 4, we realized our sofa needed replacing immediately and we were expecting guests the following day. We started our search for a new couch at Furniture City and were anticipating a long day of furniture shopping since we had a long list of stores to go to. Furniture City had a wide selection to choose from with great prices and we found exactly what we wanted. The sales woman, Gloria was fantastic. She would check in on us periodically, but never put pressure on us, only answered our many questions. The most amazing part of our story is when she was able to find everything we needed in both the store and warehouse and could deliver our furniture that same day. July 4. They arrived earlier than expected, took our old furniture and replaced it with our new in about 10 minutes. Furniture Citi is my new favorite furniture store.

My husband and I were excited to buy furniture from here. As soon as we walked in, *crickets*…read more 3 women working and not a single one acknowledged or even had the decency to say hello... and they weren't busy at all if I must say... just watching and judging. Please support who supports you. 100% do not recommend + their prices are ridiculous for something that's unfinished.

Received delivery of our new bedroom furniture today from The Unfinished Furniture Shop in…read moreGastonia. To say we are in love with it is an understatement. Thanks to Dave and Emily for going above and beyond. I know a lot of people like the convenience of a traditional furniture store for the ease but as for us you just can't put a price on the quality they provide. If you are looking for solid wood (dovetail joints) with in store custom finishing, heirloom quality at a reasonable price give them a visit. Trust me, you won't be disappointed. We are repeat customers once again adding to our collection.

My husband and I decided to buy a new refrigerator before Thanksgiving. We went on Sunday 11/13 and…read morelooked around to see what we can find. They had a lot of selections to choose from. I fell in love with the Samsung Bespoke 4-door refrigerator. After inspecting the refrigerator for damages I felt comfortable purchasing it. It had a couple of dings on each side which I was completely cool with because no one would see them. JT gave us a great deal on the refrigerator. JT advised us that they will call us on Tuesday to set up delivery for Wednesday. I guess the first inclination of a problem is when I didn't get a call on Tuesday. I called JT on Wednesday morning to see what time my delivery would arrive. He advises me that they are still working on a schedule and he will call me later. About mid-day still no call. I called JT yet again and asked what time my delivery would arrive as I had some running to do. He advised me to do what I had to the drivers would call me when they are on their way. Well, the call NEVER came! My husband called on Thursday to find out what was going on. He was advised that the driver hurt himself and was at the emergency room so they were trying to get help from other stores to assist them with the deliveries. We advised that our refrigerator would be delivered towards the end of the day. Nope...never happened!! Towards the end of Thursday, my husband was informed that the helpers quit and that we would not get our refrigerator till Friday morning. Friday morning came and went. The drivers got to my house around 4 pm to deliver my refrigerator. As they were taking measurements I asked if I could see my refrigerator. The delivery guys were very friendly and had no problem showing me the refrigerator. As I am looking at the refrigerator I notice more than a couple of dings on each side. I am now looking at long scrapes on the bottom, the refrigerator door dinged and damaged, draws scraping as they are being pulled out, and the back of the refrigerator is completely indented in two areas. I advised the guys I am not happy and do not want the refrigerator. I called the store and spoke with JT. JT was insistent that there was no damage. I asked to speak to the manager. Ernest gets on the and I start telling him about the damage. We didn't hit it off very well as he rebutted that the damage was already there. I know it wasn't. He wasn't even in the store when we bought the unit..and I took pictures of the whole refrigerator. Pictures were taken in the excitement of the option to change the panels. Needless to say, I was pissed that he had the gall to tell me I was lying about the damage. I told Ernest that I was sending back the unit to the store. He advised me that he had another unit however he couldn't have it delivered until Sunday. I told Ernest that my husband and I would come in on Saturday to see what our options are and wanted it delivered on Saturday. As I walk into the store Ernest was helping another customer...however he did acknowledge our presence and advised that JT would help us. So the original refrigerator I picked out and sent back was 29 cu ft sitting right in the front of the store. JT was trying to convince my husband and me that the 23 cu was the same size as the one we sent back. I refused the first option of the Bespoke he gave us. It was more dinged up and it was way smaller. I walked around the store for a few with anxious feelings. I need a refrigerator and needed it asap as I had family coming in from out of town. As my husband and I went back over to the refrigerator we sent back to take an inside measurement I pulled Ernest over to go over the new damage. As I showed him all the damages..he admitted that they were not there when we purchased the refrigerator. So now we are hunting to find a 29 cu ft refrigerator. We came across another Bespoke refrigerator with a tablet in the door. JT had shown it to us the first time we were in the store. We decided to take that refrigerator however it didn't have all the panels on it just the one with the tablet. Ernest agreed to put panels on the refrigerator so we agreed to take it. He did tell us that he only had 3 white panels and one blue. I was ok with that. He advised us that he can't have it delivered till Sunday. I told him that the trust is gone and I needed my refrigerator asap. Ernest promised that if he couldn't find anyone to deliver it to us he would deliver it himself by noon. So I took another chance. Ernest and one of his employees were at my front door by 11 am with my refrigerator. They delivered and installed it. I was so happy. I must say Ernest kept his word which is really important to us. We are repeat customers..and will continue to shop there since Ernest made a bad situation better.

Glad I went to American Freight. Got a great refrigerator. Alex's Check out was quick…read moreand easy. Loaded my truck and zoom. Well carefully zoom anyhow. Appliance works perfectly.