My husband & I had a wonderful date night staying at Castlewood Cottages recently. We stayed in the…read morehaunted manor cabin. The attention to detail was beautiful & the room was sparkling clean, bed & pillows were soft. We had an amazing night stay , thank you so much!

I'm impressed with the level of detail that went into this themed cabin. It's tri-level and you…read moreenter from the second floor, where there is the Jacuzzi upon entering to your left and a swing under a tree to your right. Downstairs you pass a little drawbridge with a "moat" (with water!) to a dining area with long table where the kitchenette area is, replete with ice machine, Brita pitcher, sink, mini fridge, microwave, keurig and a restroom. Upstairs is the bedroom, with a gargoyle overlooking and statue of king and queen. Some of the lights and sconces are broken or missing, the knight no longer works. We were tripping out hard when I flipped the switches by the swing and the blue lights and moat began spewing water down fountain by the kitchen. This was amazing. I was literally jumping up and down when we entered the place. I am so impressed by how cool this place is, even with the things over time that have fallen into disrepair the detail overall is nothing short of impressive. Not sure how anyone can complain about something like this. The shower head has a rainfall head, the stones in the shower, to the shape of the mirror, it was all intentional. I saw nothing "icky" in selecting the specific stone-like accoutrements to complement the theme. There's a tv in the bedroom but why would you even wanna watch tv in a castle garden? COME ON! Loved the vaulted ceilings, stained glass windows, flickering lights, ambiance - we put on Celtic music and enjoyed the peace away from the city. This isnt even our first day here I just couldn't wait to update my review. I happened to get his and her house slippers as one of the anniversary gifts for my bf and it worked out perfectly to grace our castle floors. Highly recommended!

This place is a sparkling gem, home away from home. We stayed three nights and were upgraded to a…read morelake view. Rooms are comfy, clean and large. Appreciated the coat closet, pantry, and dishwasher. Also, the basket with coffee, tea, hot chocolate, salt, and pepper was a kind gesture. Loved being able to cook some healthy meals while on vacation in the fully equipped kitchen. The gas fire place in the living room was beautiful and cozy. The beds were comfortable. The shower was great and had all the bath products. We also really enjoyed the Recreation Room, Work Out Room, and Pool. From check in to check out everything was a breeze. I definitely recommend staying here.

Absolutely zero complaints. Easy check in, property well kept, everything we tried to use worked…read more(just know the BBQs have a timer for gas flow-look for the easily missable signs. ). Kitchen well appointed. We had a view of the lake and a gas fireplace. Parking close to the building, and lovely adult-only jacuzzi with a lake view (we were in it often). We will definitely be back

The hotel was absolutely gorgeous and couldn't have been in a better location. Plenty of parking…read moreand easy to get all our stuff and 2 dogs to our hotel room. Perfect dog friendly hotel with plenty of places for them to play and explore. Hotel room was gorgeous and had everything we could need. Views were amazing (** BESIDES the 2 maintenance trucks that had to park on the beach every single day we were there. Can't miss them in every single photo uploaded. But clearly they do good work with how nice this hotel was. Just annoying to wake up to) Two HUGE fire pits with plenty of seating. Amazing lake access with plenty of area to fish. They also have a spa, pool and an outdoor sauna. Private beach that is gated for hotel guests only. Right outside of the gates of the hotel was a fun kid playground. Hotel also has a brand new gorgeous gym with anything you could need. This hotel is walking distance to the village with tons of food options. Staff were always friendly even when our dogs kept barking (sorry!). Helped with anything we needed, quickly texted back and got us literally anything we asked for.

Amazing customer service! From the moment we checked in, Rosie helped us and she was beyond…read moreamazing. She greeted us with a big smile, and every time we walked by, she made sure we had everything we needed. That level of care really stood out. The next day when I checked out, there were two ladies at the front desk who were also super sweet and helpful. Every staff member we interacted with made us feel welcomed. I also want to shout out the cleaning staff! There was a housekeeping lady who was constantly working. Every time we saw her, she was cleaning non-stop, yet still took the time to smile and say hello. You can tell the staff here really takes pride in what they do. Overall, the staff is incredibly friendly, and that made our stay even better. I will definitely be coming back! The only downside is that the walls seem a bit thin. We received a noise complaint even though we were just talking at a normal volume, and the neighbors even started banging on the wall, which was frustrating. Aside from that, it's a great place and I would still recommend it!

Needs work! Don't leave your dogs kibble or water out. The ants come in. There were some bugs in…read morethe bathroom. The Ceiling fan was good to have. The bed is ok. The room could definitely use an upgrade. (The Carpet flooring sucks, a bigger tv would be nice) guess I have to pay more for a more comfortable nights sleep. They do have direct tv. The lady up front was nice and helpful.

If I could give them zero stars I would. My group booked our stay 2 months in advance and were…read morecancelled a week before our arrival with no alternative accommodation from the lodge. This is peak season at big bear and I find it completely unprofessional that they can cancel whenever they feel like it with no compensation for the inconveniences they caused.

We had a wonderful stay at this hotel. Everything was clean, comfortable, and well-maintained. The…read morestaff was very friendly and helpful, always ready to assist with anything we needed. The location is great, and the atmosphere is very relaxing. We truly enjoyed our time here and would definitely come back again. Highly recommend!

Amazing Lakeside Lodge stay right on the lake in the middle of all the excitement! Great views from…read moreroom and balcony overlooking the lake. Serene snowfall making it a winter wonderland! The service at the front desk was awesome, very kind. Highly recommend visiting. Can't wait to come back!

Really great hotel. It has everything they claim to have-…read moresuch close proximity to Snow Summit and Big bear mtn and ski rental shops. Great game room and jacuzzi for after skiing. Resteraunt down the the street with cozy atmosphere and happy hour (less than a minute walk). Walgreens within walking distance too. Wonderful staff. Lockers to store ski equipment. We would definitely stay here again- we found our perfect Big Bear hotel. And the breakfast was really good, lots of choices- eggs, eggs with veggies, pancake maker, bread and bagels to toast, bacon or sausage. fresh baked muffins, cereal. Oatmeal.......perfect before skiing. And plenty of water all day and night.

Great little boutique Hotel in Big Bear. The vibe is super…read morecozy and chill with cool rustic touches that make it feel homey but still stylish. One of my favorite things was the walking path right behind the hotel surrounded by tall pine trees made a peaceful way to start the day. The room was clean. My husband says beds were a little too hard for his liking, but overall comfy and clean. The free breakfast was a nice bonus and really convenient before heading out for the day.. Staff were friendly and helpful. The location is perfect close enough to the village but still quiet and relaxing. This is the place to go, If you're looking for a laid back spot with good vibes and a bit of nature right outside your door.

This place is absolutely amazing and the perfect fit for any adventures you want to do in Big Bear…read more Close to village, lake, hiking trails, and the ski resorts. Owner Frank and his staff make this truly a special experience and the property is gorgeous. I'd choose this place everyday, all day over a typical hotel stay for the amazing adventure. 5 stars!!!

This was such a great place to stay! The communication from the staff was very easy and they were…read moreall so kind. I absolutely loved that there was a spot to do yoga or other movement classes! If you want to do a complete wellness day, you can take your mat to this beautiful open deck area (where your mat is shaded) and you have some mirrors. Once you finish your class, there's a sauna and cold plunge available to use to complete the perfect session! I didn't get to use the lodge much as I was visiting solo this time, but would love to use that nice big kitchen and the pool table next time This place is not super big, so everything is very walkable and in close proximity to each other! You can drive, walk, or even ride your bike to other restaurants and activities near by if you aren't too busy playing corn hole or lounging in the hammocks

干净、舒适、宜人的氛围，服务极其热情，价格公道。是我经历过的最快、最简单的入住流程。我希望老板们能够发大财。感谢你们的热情款待。…read more Clean, Comfortable, inviting atmosphere, extremely welcoming service, fair price. Fastest/easiest check-in I have ever experienced. I wish for the owners to become very rich. Thank you for your hospitality. P:S Best to enter property from Brownie Lane.

They over booked on us the day of. Drove all the way from San Diego…read more Thank goodness we didn't stay there. Heard of lots of complaints.

My room smelled like cigarettes. The next room, they tried to give us had a missing window. They…read moredouble charged me for parking. Your game machine in the lobby was broken. Their own employees were talking, smack about each other in front of us. Overall, it's kind of like putting lipstick on a pig, not a great place. Edited: the owner is confused but the property is junk. Cool response bro. I'd recommend staying elsewhere.

WARNING! LONG REVIEW, BUT YOU NEED TO READ!!…read more Where to begin? I looked up this place and saw that they offered an indoor pool, in-room massages, and spa treatments. NOT TRUE! I called to schedule our massages and was told, "Sorry, we don't do that". Asked about the spa and said they said it was under renovations. This was after I had booked the stay. You cannot set any apts. up until 24 hrs before your stay. Okay, fine we can outsource the massages, plus it was too late to cancel without losing money. Also 24 hours before check in they send you a message requesting you to pre-register by texting another number. I did and received no responce. It's fine we'll go early and do it in person. We get there to check-in and there is a sign at the front desk, "please text this number for check in. We are helping other guests." Okay, fair we were a bit early (about 50 min). I send off a message. We go off to get some food and wait for a responce. NOTHING! We came back to the hotel after 4 and the same sign was there. This time I call and the manager (I assume) answers and he does a "remote" check in. I now have to give my card info over the phone and get my key out of 1 of the 3 lock boxes located on the outside of the building. Not to excited about that. We get our key and go to the room. Not the room I booked. It smelled old and musty. Booked a King, got 2 queens.. Fine, we can manage. We get settled in and then went to go get dinner. Got back to the room to take an evening swim. This was 7:30 pm. Walked down the hall to the pool and was stopped by 2 cats just roaming. I am good with kitties, but seemed strange at first, then again seemed on par for our experience so far.... Onto the pool. Sign on the door..... pool closes at 6pm. HUH???? At that point we just went back to the room. Tucked in for the night. NEXT MORNING! Went to use the restroom and noticed either blood or poop SMEARED ON THE WALL directly across from the toilet under the towels. YUCK!!! Spouse tried to use the coffe maker in the room and it wouldn't work. Now, I have just about had it. As we were getting dressed to go address everything with the manager, we were both half naked and A STAFF MEMBER WALKS RIGHT INTO OUR ROOM!!!!! ABSOLUTELY DONE! Screamed at him to get out. Now our saftey is in question. We packed our bags and got a refund! This was by far the MOST HORRIFIC experience I have ever had. If I could give no stars I would. False advertising, poor staff etiquette and not to mention a HUGE safty factor if anyone can walk into your room even when it's locked.

Great location if you want to stay in the village area in Big Bear! Staff is friendly and the rooms…read moreare cozy and clean. Feels like you're in a cabin since it has a living room and kitchen area! Overall wonderful experience:)

Stumbled upon this place via Booking.com after driving to all possible campgrounds in the area and…read morehad no luck in finding a site for the night. I've circled this village more times than I can count and I would have never known this lodge existed. Tucked in the center of the Village with its own parking lot, this location is prime. Who would've known this lodge existed next to my favorite tea & gelato place. Check in is a breeze, the owners live on site. The room we booked was good for 6 and for the 3 of us, it was huge. One masters bedroom with a king bed and the bathroom, outside in the living area was a twin bunk, and a queen sofa bed. Fully functioning kitchen with the basics. A clean fridge and stocked with towels and the built in shampoo, conditioner, soap dispenser. This place doesn't have a/c but they provide fans and it stayed cool enough. Within walking distance to the lake, restaurants, and convenient stores. The rates are very reasonable, they even offered us a great discounted price if we stayed an extra night. We'll take up on that offer next time. Free WiFi, you just need to ask for the PW upon checking in. The only downside for light sleepers, is that if you keep your windows open, you can hear people hanging out on the streets next to the bars after hours... but we didn't mind. Great service & staff was very accommodating.