Love this company! We booked the most amazing cabin in 2023 and are heading back again, of course booking through them. The entire process is seamless and the team is so pleasant to work with, especially Ally. Ally truly goes above and beyond. She's incredibly informative, thoughtful, and makes sure you have all the intel you need before your trip. She even shared helpful local resources like bensweather.com for updates from their local meteorologist and pointed me to where to check road conditions, then followed up with an email including everything to make it easy. She also gave the best cabin recommendations tailored to what we were looking for. You can just tell she genuinely loves helping people. She makes you feel less like a customer and more like family. Pro tip: it's way more affordable to book directly through them than through Airbnb or other third party sites. Highly recommend! read more

I had an amazing experience with Ally and Ernesto at Destination Big Bear. I was in a really stressful situation after I lost my ID at an Airbnb, and they went above and beyond to help me navigate everything. They were patient, professional, and genuinely cared about making sure I was okay and taken care of. What could've been a nightmare turned into a smooth experience because of their help. I'm so grateful for their help and highly recommend Destination Big Bear -- especially Ally and Ernesto. True customer service like this is rare. Thank you both so much! read more

Destination Big Bear - Vacation Rentals Near Me - Big Bear Lake, California

My kids had a great time Thanks to Alli for all the help best customer service Can't wait to go visit again read more

All I can say is WOW. From the amazing property we stayed at to the amazing service from Ally and Ernesto at Destination Big Bear. It was a last minute trip after the my dad's funeral and it was just the perfect, easy, relaxing get away that we needed. Big bear is a short drive from LA and there was plenty of activities to do around town with the family (went during the summer). The cabin, Above and Beyond, was even more breath taking in person with tons of things to do in the house, seating/space galore, and fully stocked to make it feel like home. I always book with Destination Big Bear they have a huge inventory of cabins in all price ranges and styles. Ive done value to luxury and the cabins were always spotless and the process easy peasy. During my stay a forest fire actually started a few miles away and power was shut by the utility company for a few hours, DBB kept me updated throughout and even offered a partial refund if I wanted to cut my stay short (I stayed). Their office is conveniently located in the village with plenty of parking and friendly staff if you have questions or need help. They also have partnerships with local stores that offer discounts to DBB renters! Not sure why you wouldn't book through them. read more

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Booking with this company was easy and straight-forward. We called the morning of our stay and Ally (Alice) was so incredibly helpful and kind. She was able to give us an early check in which was so helpful since we were planning on driving up there early to get groceries before heading up the mountain and hopefully beat traffic. There was a ton of snow this past week so we knew it was going to be a busy weekend! Once we arrived at the location, the place was clean and ready for us. We did have some issues with the spa (AKA user error). I was able to speak with a maintenance guy right away who assured us that we needed to cover the spa, turn the jets on and let it heat up. After a few hours, the spa was at a steamy 101 degrees and felt so nice :) Checkout was easy as well. Communication was just right from this company and we all enjoyed our stay. Thank you so much for the amazing stay! read more

Destination Big Bear - Vacation Rentals Near Me - Big Bear Lake, California

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AMAZING experience!! House is sooo beautiful and has everything we needed We called for help with the movie theater & BRENT came right away and helped us and was very pleasant and nice Will definitely be coming back!! read more

Destination Big Bear - Vacation Rentals Near Me - Big Bear Lake, California

Be nice if everything worked as expected. When you have no heaters or hottub makes for a sad stay. We did make the best of it .the cabin was awesome. Just would have been nice to have 100% working amenities. read more

Destination Big Bear - living room - non working fireplace - Vacation Rentals Near Me - Big Bear Lake, California

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Very nice weekend at Gingerbread Crossing cabin! The home was cozy and pretty private........ just one neighbor. Gorgeous fireplace and nice hot tub. Quaint kitchen with an open floor plan to the living room and all the amenities of home! Check in and check out were a breeze! Communication throughout our stay was top notch! Thanks again Destination Big Bear for a great weekend! read more

We had a wonderful stay! The cabin is in a beautiful and quiet area, with a great location that made everything easy and accessible. It was fully equipped with everything we needed, which made our trip extra comfortable. Communication was excellent from start to finish. A special thank you to David -- he came the same night we arrived to bring us an extra remote we couldn't find and answered other questions we had. Truly great service. Highly recommend and would love to come back! read more

Our stay in Big Bear was okay overall. We did have multiple maintenance issue, but the maintenance person, Moon, came by very quickly and helped us with everything we needed. He was incredibly sweet, helpful, and made sure the problem was taken care of right away. We do wish we had read a bit more about the Airbnb beforehand, but we're still very grateful for Moon's quick response and kindness. His help really made a difference during our stay. read more

Very happy with the service Brent provided with clearing the driveway very quick & very helpful with tips. Great experience! read more

Let me say her name three times... ALLY ALLY ALLY...oh man was this one of the most helpful phone calls I've ever had under the category of customer service. My fiancee and I have been trying to plan out options for the celebratory side of a wedding in Big Bear and ALLY navigated us through so many wonderful routes of how to make it happen. We spoke for nearly an hour and every second was helpful. Highly recommend using this company for vacation or wedding planning and definitely when you call ask for ALLY! read more

First off the place is huge, we were so comfortable; we played hide and seek in the many rooms. The place was clean and linen was fresh. All the little details acting the cabin make you feel as if you are in a different time zone surrounded by peace and tranquility. This was our first time in Big Bear and OMG! I enjoyed every moment. They even had a folder with suggested activities and places to visit/eat. I LOVE this place and we are definitely coming back. Special thanks to Adan V. He was so helpful, polite, and friendly he truly went above and beyond. They truly note the meaning of Excellent Customer read more

Destination Big Bear - Beautiful trees all around the city - Vacation Rentals Near Me - Big Bear Lake, California

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We have been enjoying our stay with our family at one of their properties. Alli helped us with getting our parking permits after 7:00 pm. She was also super helpful and replaced our coffee maker there and then. We weren't sure if they would actually have a replacement. She even replaced the ping pong tables net that was missing. Alli was pleasant and professional. read more

Update: a refund of 1 day and our deposit all refunded no issues... The stay: First thing i am not basing this off the performance of the staff.. I think they don't have control over actually fixing things. contracted out. Location: Waterview Retreat 1. House was tired looking inside as it looked as though it had not been dusted or updated in a while. carpets old and shelves dusty. outside could have used a leaf blower. On check in, the first thing we had to do is sweep the backyard with a seriously pathetic broom. with a bad back, not good, I was looking forward to a soak. see #3 :-( 2. No working fireplaces on our first night 40 degrees. no working fireplaces living room (still dead). Bedroom (maintenance came next day and fixed). Maintenance was able to get one working next day(bed room). living room is dead and requires parts. 3. Hot tub- my opinion most important. As it was the reason for choosing this site. Night one would not heat hotter than 85 degrees. really needed it after the drive and yard cleanup. Was able to get it working for 1 day then no heat again. Maintenance never showed to fix the hot tub so we lost out on that. The tub shut off completely. so sad. :( 4. Master Bedroom.... has no dresser or shelf to unpack into. Have to live from suitcase on the floor. The Bed... In the master bedroom is a bed that sits 4.5 feet off the ground. Bad back or bad hip forget about it. This bed has no step ladder or elevator. also i think is unlevel and tilts towards to headboard. 5. Upstairs bedroom... one of the beds must have come from a hotel 30yrs ago. had a bad divit from long time use. could even call it a crevasse hard to sleep in a hole. 6. Gameroom... Projector is old and tired and needs a new lamp as it is very dark to see. Shuffleboard could use a level. Is almost unplayable due to bad unevenness. Xbox/Wii games all bad. tried 6 to 8 games and gave up. All scratched ! should be sent out to be fixed. Staff were always there to answer the phone or texts and seemed very helpful. We just would have liked to have a working hot tub & fireplace. i am sure they can't control their vendors very tightly. I think all our bad experience could have been avoided if someone would have went to the property and got it ready for our check in. Maybe the cabin sat empty too long i dont know.....all i know is we did not get the experience we were hoping for. If you read the past reviews you can see a pattern of not fixing or cleaning anything until their are people in the cabin to report it. So basically no one is going to these properties and testing for move in radyness. OK now Here are the GOOD THINGS! The cabin setting was great peaceful and quite. Cabin was huge and very rustic. Property was ok some construction and unfinished yard was not to bad could have let us know. Wild critters very cool. Pontoon boat rental was awesome and really pushed this review to get to 3 stars. could have been 5 star EASY ! where stars are lost. Having to sweep and clean with no fireplace -1 star no working hot tub -1 star Will stay with DBB again will just make sure a pre check in is done. hope this is helpful... :-) read more

Destination Big Bear - Living roo. - Vacation Rentals Near Me - Big Bear Lake, California

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We stayed in one of the cabins amazing place And we had Daniel .S Come help with some things around the cabin He was very professional and helpful Thank you read more

Destination Big Bear - Vacation Rentals Near Me - Big Bear Lake, California

This great place to enjoy the mountains. Alyce is best she goes above and beyond to accommodate you. She brings a great attitude to the atmosphere. This organization brings you some of the best cabins in big bear that fits your budget. I really like what they have to offer and seriously the views from some of their cabins are amazing. read more

Reading some of the reviews I can see that Ally there at Destination Big Bear is already a rockstar, but I would like to put in my two cents as well. We had a situation where we had a wonderful rental arranged and then the other couple that was going to join us had a sick dog that they couldn't leave home...so suddenly we needed our place to be dog friendly and wouldn't you know it, it wasn't. Ally went out of her way to try to find us another option and her efforts and compassion was very appreciated. She really is good at what she does and she will do whatever she can to help you find the best place up there at Big Bear at a reasonable cost. If you ever call this company, I would ask for her! Thx Ally! read more

We stayed at a cabin through Destination Big Bear and was very satisfied. Especially satisfied with the pontoon boat promotion we got through reserving through them. Once we got to the cabin, we did a quick check around the cabin and found one of the bathroom lights flickering. We reached out to the office and they were able to send us Brent to come over and fix it right away. Brent was fast, knowledgeable and friendly. We had a great family trip! read more

Destination Big Bear - Vacation Rentals Near Me - Big Bear Lake, California

Just wanted to say a big thank you to Gilberto for coming out in the middle of the night to help us fix the water randomly shutting off at night. He was very helpful, very kind and even helped us throw out some of our trash so we wouldn't have to deal with it in the morning. Great guy, deserves a raise. read more

I have booked with DBB over 10 times and I am not sure what changed but this year in February we book one of my families favorite homes. 1. Issue was during our stay the internet and tvs went out. Called they said the would send out a technician. It never happened and went 4 days without. 2nd issue, trying to get my 1200 deposit back is a nightmare. They say is was processed but it was not. Called 3 times and they say management will call me back. This still has not happened. I think there is something really going wrong with this company. Be very careful when booking with this company. read more

I called Destination Big Bear to book a vacation for my family and Ally was absolutely amazing. We are so excited for our trip. She was patient, professional and knowledgable and made the process seamless. She made me feel extremely confident in the company! read more

Hello vacation friends! This is my third time renting from Destination Big Bear and I will continue to use this property management company. The first year we rented a property and there was an issue with the plumbing and it was fixed quickly and expertly. Last year no issues (but a 10% discount as a past renter). This year the house is amazing, the only negative, safety power outage that was out of control of the company. We were offered to cancel our reservation, come and see what happened, etc. We decided to continue on with our plans. Our customer service agent Ally has been. helpful in working with us in making sure that our vacation plans have been fixed and that we are happy with our rental. This company has top notch customer service, don't hesitate to rent from them! read more

We are staying here for the weekend! Thank you Ally for assisting me & my family. Ally was very helpful & friendly!

Destination Big Bear hosted my baby shower and it turned out absolutely beautiful. Everything from the planning to the breakdown was super smooth. Travis, the event space coordinator, was very accommodating and helped me with everything I needed. I highly recommend this space if you're looking for a venue to have your event! If you're a visitor looking for a cabin for the weekend, this company goes above and beyond! They also have beautiful properties so highly recommend them for rentals as well! read more

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My family stayed in Amazing Grace and we had such a fun time. There was so much to do and the cabin was so spacious for all 15 of us. The booking process was so simple and Ally H. was so helpful during our stay. She went above and beyond our expectations and made sure we were well taken care of throughout our stay. read more

Thank you for the amazing service! Gilberto was fast and resolved our issue immediately. Very friendly and great person. Thank you

This place was by far the best Airbnb I have ever stayed at! Close to downtown , stores less than a mile away and a beautiful scenery. The host (Ally) was extremely responsive and very helpful with every single aspect of our trip. Went above and beyond without hesitation. The home itself was Huge and the backyard even bigger ! So much to do and never a dull moment; from the hot tub to the game room , the backyard games and even the cozy living room to watch some scary movies. The Mora family will definitely be coming back here ! read more

I accidentally left a cell phone at a property managed by Destination Big Bear. They were so helpful finding it and then safely storing it at their office until we could come pick it up a week later. Trisha and Ally H were lovely to speak with over the phone and so sweet in person. If I had a rental in Big Bear I'd have them manage it. Side note, their main facility on Stocker is very nice and well kept. If I had an event in Big Bear, I'd rent this place. read more

Well, I didn't get to stay in the cabin I booked because of an unforeseen plumbing issue, but...the staff at Destination Big Bear were so helpful and kind. Communication was clear and frequent, very professional. Amber let me know immediately that there was an issue, and provided beautiful alternative cabin options. While none met my specific needs at this time, I'll definitely be booking with DBB in the future. Ally at the office was so sweet and helpful, and processed my refund transaction so quickly. I'll definitely book with DBB next time we are up the mountain. read more

The booking experience I had with Ally was so effortless. She was available to assist whenever and with whatever I needed. I stumbled across Destination Big Bear on google trying to search for cabin for a weekend girls trip. I spoke with Ally and what should have been a 20 to 30 minute call turned into hours of enjoyable conversation about life. I am convinced we are now long lost family members. The cabin I booked was the Moonridge Mountain Ski Cabin and it was spacious and equipped with everything from a jacuzzi to games. I look forward to booking another cabin with this group soon. Thank you Ally!! read more

Terrible Experience - Avoid Destination Big Bear! Our trip was completely ruined due to Destination Big Bear's negligence. When we arrived at 6 PM, the driveway was buried in snow, making it impossible to access the property--even though check-in was at 4 PM. Despite multiple calls, the owner did nothing until 10 PM, forcing us to book a hotel at our own expense. To make matters worse, instead of fixing the situation, they canceled our reservation and left us stranded. Because of their lack of responsibility, our entire trip was ruined, and our groceries were damaged since we couldn't access the home. This was one of the worst rental experiences I've ever had. Do yourself a favor and stay away from Destination Big Bear! read more

Destination Big Bear - Vacation Rentals Near Me - Big Bear Lake, California

Ally H. was so friendly and helpful! She helped get us all set up with the extra parking pass. The other staff members have been so responsive to our questions leading up to the trip as well. Will provide an update once our trip is over, but needed to leave a review for the 5* service so far. read more

Got to our cabin and noticed that one of the burners was not operating properly on the stove. The property management was very attentive and sent Aden V. out immediately. He tested all the burners and found that there was a pilot light out, he remedy that and then had a tool to check for any other gas leaks, and it passed. Thank you so much for your immediate attention to this matter as we celebrate our weekend away.. thank you destination, big bear read more

This review is specifically to Administration of Destination Big Bear We rented a beautiful cabin as we do every year for our family vacation trip. This beautiful cabin has a very nice kitchen but sadly the oven stopped working. We called the administration and they sent Mr. David S. to check the stove well he checked and effectively it is not Working but he came prepared and brought a mini electric conventional oven. I explained the Cabin doesn't have enough cooking ware so he offered to go and buy me some when showed him they were not enough, this is the extra mile to get Clients satisfied. We have used every year Destination and we will continue doing it. Thank you So so so much !!!! read more

Destination Big Bear - The conventional electric oven - Vacation Rentals Near Me - Big Bear Lake, California

David is the greatest!! Thank you for answering my our million questions and fixing things so quickly!!

Tim was an amazing customer service agent.. very pleasant and accommodating. Explain booking procedures and rules. Also, Destination Big Bear is the way to go when looking for a place to stay in the Big Bear area!!!! read more

I am very excited about my upcoming reservations at their property in big bear. Alyce was so helpful and made me feel very comfortable answering all of my questions. She went over everything thoroughly making my experience so pleasant. I highly recommend that if you're looking for great customer service she's the person to work with. Thank you so much for all of your time and assistance. Looking forward to our stay. read more

First, IF YOU SEE THEIR NAME ON AIRBNB BOOK THROUGH THEIR WEBSITE INSTEAD!!! We got literally hundreds of dollars off of our stay by doing this. I initially found them because the Airbnb listing I was looking at had no reviews, and after googling that first company's Yelp, *cough*Big bear Getaways*cough* I was horrified and scared and didn't book with them because of their reviews. This company, however, had amazing reviews and we were able to get a much nicer cabin from them by booking direct through the website. I was honestly scared y'all. We put all of our faith in a smaller company vs national Airbnb to treat us right, and make things right if need be. But wooow. This was above and beyond any Airbnb/VRBO I've rented in the area (~7 in the past 5 years). There were tiny soaps everywhere like a hotel. A FRESH NEW sponge and a baby bottle of dish soap. Towels folded into shapes all fancy. Every supply you could think of was there. You could feel the extra attention to detail. There is the tiny quick tradeoff of having to check in at the office, but it was super quick and painless. Walking through initially I breathed a sigh of relief that it was perfect for my fiancee's surprise birthday weekend, fresh and modern. We even got a great coupon through the company for ziplining, which all the women in our party loved doing. We stayed at rocky top retreat and the pictures don't do it justice. Two master suites! and a perfect size for full occupancy and super private but local to everything. I also highly recommend for toddlers/kids: the new zoo and alpine slide in the warm months. We were also able to Instacart stuff 10x faster than Instacart in LA: Drinks, firewood, and extras came in under 25 mins. Finally, don't listen to complaints about taking out the trash, any NOT illegal vacation rental in Big Bear has to comply with this. It's quick and painless and makes vacation rentals possible for this small community. Don't hesitate to book with this company and trust them and save money versus the exact same listing on Airbnb! read more

Destination Big Bear - Super modern and pristine clean living room - Vacation Rentals Near Me - Big Bear Lake, California

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Excellent service as always. We stay at a Destination Big Bear home every year, and it's consistently clean and well-managed. This time, we needed tech support for a TV that wasn't working, and Brent the maintenance manager, came by to assist us. He was very patient, helpful, and professional overall. Brent knows each property inside and out. We definitely received top notch support. read more