I really appreciated the communication from Ramla, who helped me book the cabin. She was incredibly helpful, responsive, and assisted me in finding the perfect place. Ramla was amazing! Overall, I would absolutely book here again. This was a 5-star stay! I come to Big Bear often, and this was one of my favorite homes and experiences. Everything was easy, comfortable, and enjoyable. read more

We absolutely loved our stay at our cabin. We went for the fishin for 50k tournament and it was nice to be able to have a boat dock available for our use. There's plenty of space for our family and we enjoyed game night down in the game room. We only had one minor mishap which was quickly resolved once I spoke with Big Bear Vacations, we had ants in our kitchen. Once I said something, they had someone come out within the next hour or so to place ant traps. It quickly resolved our issue. Thank you again for our stay, we hope to be back in the near future! read more

Big Bear Vacations - House & Dock - Vacation Rentals Near Me - Big Bear Lake, California

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Our family has made several day trips to Big Bear Lake over the years, but this was our very first time actually staying in the area, and Big Bear Vacations absolutely did not disappoint! From the moment we arrived, the cabin felt warm, welcoming, and thoughtfully prepared for families. The home itself was beautiful and incredibly well stocked with amenities. The kitchen had everything we needed for cooking meals, including cookware, utensils, spices, and little conveniences that made it feel more like a home than a rental. Every space felt intentional and cozy, from the inviting foyer entrance to the comfortable living room, the two bedrooms, and the outdoor patio area. There were so many little spots to relax and enjoy during our stay. Traveling with small children can sometimes make vacations stressful, but this place made things so much easier for us. One of our favorite features was being able to let the kids safely play indoors in the enclosed front room without worrying about mosquitoes or them wandering off. We also loved grilling outside in the back patio area while knowing the kids were secure in the gated space. It gave us peace of mind and allowed us to truly relax as a family. The neighborhood was another huge plus. It was peaceful, quiet, and family-friendly, with very little traffic since the road leads to a dead end. Even though it felt tucked away and serene, we were still just minutes from everything. Shops, restaurants, and the Village were all conveniently nearby (only about a 5-minute drive away) which made exploring Big Bear Village super easy. Inside, the beds were extremely cozy, there were plenty of clean towels, the shower was fully stocked, and the refrigerator had more than enough space for groceries and family meals. The extra touches really made the experience memorable for us (especially the board games and the Pac-Man arcade machine in the living room) which both the kids and adults enjoyed! Overall, this stay exceeded our expectations and truly helped make our family trip special. We would absolutely stay here again and are already looking forward to coming back on our next trip to Big Bear Lake. read more

We've had a great experience so far with this property management company. While we haven't begun renting our cabin yet, the onboarding and owner-side experience has been excellent. Nikki has truly treated us like royalty - her responsiveness and communication have been outstanding, and she's been a pleasure to work with every step of the way. It gives us real peace of mind knowing our home is in good hands and that we can trust her to look after it as if it were her own. We're looking forward to continuing the relationship as we move into the rental phase and feel confident moving forward with Nikki and the BBV team. read more

Great experience! Great location! Lots of fun with the family. We will be going back forsure!!!

Our family stay was exceptional from start to finish. Bianca from Big Bear Vacations was very great to work with -- incredibly responsive, answering every question within minutes and making the whole booking process smooth and easy. The house was spotless, exactly as pictured, and well-equipped for everyone, which made bringing the kids along stress-free. We had a wonderful time and got to relax and enjoy the Big Bear setting together. The only downside was a power outage during the night, but other than that we had a lot of fun and would highly recommend this place to any family looking for a great getaway. Thanks again, Bianca! read more

We stayed in a delightful house on McWhinney! It was so well stocked and everything was peaceful for our family of four. They were very attentive and quick to service our hot tub and refill propane. Would definitely stay again! Thank you. read more

Our stay was exceptional. The house was spotless, exactly as pictured, and well-equipped. The host was incredibly responsive, answering any questions within minutes. Highly recommend! The only downside is the power outage during the night.other than that we had fun during our stay read more

Big Bear Vacations - Front house - Vacation Rentals Near Me - Big Bear Lake, California

Loved the cabin, check in was smooth- great location too, close to the lake and stores/restaurants

We had a great time at Bear Paw Cabin. It had every feature a person could ever want. It was clean, beautifully situated, and comfortable, in a quiet neighborhood. Every safety feature was available from fire extinguishers to carbon monoxide sensors. The outdoor jacuzzi was wonderful. The gas BBQ grill was easy to use. The living room was a comfortable place to wind down with a roaring fireplace and smart TV that you can log into your own streaming services. We had a small issue signing in online, but the customer service rep Ramla was excellent and helped us through the little hiccup. The customer service, this time Freddy, continued to be great, checking in with us by text during our stay. This really was a five-star experience from top to bottom and I highly recommend Big Bear Vacations. read more

Very nice accomodations. Sikora was very helpful and provided great information and customer service.

The place was very nice. We had a great, relaxing trip. The Big Bear Vacations staff was very helpful, especially Freddy on checkout day. We hope to be back soon read more

Freddie was fantastic helping us with our Big Bear reservation. He was responsive, friendly, and professional, answering all our questions and quickly resolving a last-minute change. Freddie went above and beyond to ensure everything was perfect -- stress-free and seamless. Highly recommend him for exceptional service. read more

I looked up rentals through Vrbo & Airbnb with a king bed & fireplace as a "must have. " A kitchen & pool/hot tub were preferred but not a "must have." Found a cabin through Big Bear Vacations at Shores Acres Lodging, which advertise king bed, fireplace, small kitchen, & a pool. A couple of days before our scheduled time to arrive, we get a text stating that their pool is closed due to some issue. We understood that sometimes things happen. So, we arrive & we immediately realized that the fireplace was not in working order. When I called our concierge she told me that the fireplace is not considered one of the amenities. She even blamed Airbnb. However, Vrbo also stated that the fireplace was an amenity. The concierge then said that that we could stay in another cabin that has the fireplace working. The worker at Shores Acres Lodging explained to us that all the fireplaces have been inoperable for over a yr now & they have no plans on fixing them. So, Big Bear Vacations lied! Once someone lies, makes you question everything else...like the pool. I told the concierge that the fireplaces are listed in both Vrbo & Airbnb as amenities & that it's Big Bear Vacations' responsibility to make sure they update Vrbo & Airbnb. The concierge then offered to look for another place all together. The concierge found us a house that had 2 bedrooms both with queen beds, fireplace, no pool but a hot tub & no extra cost. So, we took it & the pics looked nice. The house itself was clean. The back porch sliding glass door that had a sliding screen door but the screen door was all bent & broken. Could hardly open it. The hot tub was very nice. The shower curtain didn't fit correctly & had to be careful not to flood the bathroom. The fireplace worked. The house appeared to be in a ghetto part of town. The neighbor to the right is a hoarder & has so much junk in the front yard that it makes the area look horrible. However, I don't blame Big Bear Vacations regarding the neighbor. Big Bear Vacations also expected us to take out our own trash to a designated area in Big Bear Lake. They explained that the city doesn't allow ppl to have trash outside due to the wildlife. We know that is bs cuz ppl around us have trash bins & recycling bins outside. So, that was the second lie. I did a quick search about Big Bear's trash bin for households & from what I gather, it's a choice that households have. Just be honest. Ppl pay to have workers clean up these rentals, I felt like that should be their job, not ours. Ppl shouldn't have to put stinky, icky trash in their vehicles. So, all that being said, the fact that Big Bear Vacations lied twice & tried to blame others leaves me to never trust them again & never book through them again. Do better! read more

Feeling tired of the L.A. hustle and the S.D. bustle and want to get away? Big Bear is one of those towns where it feels small enough to relax, yet has enough to do where you don't feel like you're going to start a new crafting hobby on vacation because you are dying of boredom. My girlfriend and I decided to take a trip to the mountains as she was mourning the one-year sudden loss of both her parents at Thanksgiving time. We came across Big Bear Vacation rentals on Booking and decided to, as the site says, book. The good: Freddy! This individual seemed to work all hours of the night and was ready to answer any question I had in such a friendly way. As for customer service, Freddy was spot on. The company itself seemed very responsive as a whole. They did text asking if there was anything they could do to make it a 5-star stay, but I didn't respond because truly what was needed was a lower rate for the quality and no pet-fee (as you will see below). As for the rest... (There's a dramatic ellipsis for you so that you know there's something coming). The Location: We enjoyed the location of the cabin. Peaceful and serene and just a quick jaunt to the center of town. Mind you she doesn't drink (forever a DD), so I am not sure if there are rideshares available should you want to get saucy. The Cabin: How do you say... not what we expected? Things in photos look nicer than they truly appear? 'Tis the season to be unimpressed? Because she was mourning, we decided to bring her emotional support pup (a real one with papers) and was informed that he was considered a pet and that he would be $40 a night. Of course, we paid and we paid an additional fee to check out at noon instead of 10am. That is a nice option when they have it available. "Come on! You said the cabin and you are talking about a dog!" The Cabin, Part II: The dog part is important because I do not think we should have been charged a fee for him as the house wasn't in good shape. As you will see in the pictures, the carpet falling apart, the curtains were too small for the windows and because they didn't have ends, the whole thing fell on me when I was trying to close them. The furniture was dirty (also see in the pictures). I would have thought "Well of course, it is a dog friendly place" but for an extra $80, I thought, "What are they charging us for?". The place had a heater and stayed warm, That was nice! It felt like someone had just shoved some things in corners like you were staying at Cousin Eddie's house, not somewhere you spent about $400 a night (also see in pictures). The wifi and password weren't working, but fortunately it had the correct one on the router. Our second night there, the light in the bedroom stopped working. Luckily there was a little lamp we could turn on to see. The master bathroom is a death trap at night as it is narrow and oddly shaped. I am 5'2 and 112 and I felt claustrophobic. Also, the window in the bathroom made me wonder if there are voyeur neighbors, 'cause if so, they got a good show everytime we had to pee. This odd bathroom wasn't displayed true to form in the rental photos. (See my photos) Cleaning: There was a cupcake wrapper left in one of the rooms and a chicken bone on top of the jacuzzi. We ended up not even using the jacuzzi since by the time we got back from town it was 9:30pm and didn't want to risk a $500 fee for going past 10pm. (I know, I know, rule followers). I do know they clean it though because at 11:45am I was cleaning up the kitchen, and a guy scared the carpe diem out of me as he was putting chemicals in it. With no curtain on the kitchen window, thank goodness I was dressed. Interesting morning moment: As we were sipping coffee on the deck our last day, mourning her parents, a woman to the left of the house said hello. She seemed friendly, but then started talking about how there are tweakers in the house (that's meth users for all ya that aren't up on the lingo) and how she's staying out of it, etc. etc. Ah! Nothing says "enjoy your cup of Joe on the morning deck" like a woman ranting about meth heads. All this to say that I love the customer service, but I have serious reservations (see what I did there) about the way the properties are presented versus what you might get. (Hmmm it won't let me post all the photos). read more

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Very cozy mountain retreat with plenty of room for my family of 6. Had everything one could want or need in a home and an easy 1 minute walk to the Village and other attractions. read more

We had an amazing stay. Would definitely recommend for anyone searching for a peaceful and fun experience!

What an amazing experience we had at Big Bear Vacation Rental! Everything from the location, the check-in process, the rental and all it's great amenities, deserve 5. Concierge made it a point to check in and make sure we had all we needed and that our rental fit our needs!! Beds were amazing and comfy! Hot water was my wife's dream come true and the grill on the patio kept me busy, which is what I enjoyed most! We will definitely rent from Big Bear Vacations again and we'll refer all our friends! See you next time!! read more

Freddy and everyone from BBV were so helpful and kind. Freddy got me a great rate and their team was quick to fix an issue with the tub not plugging for baths. No complaints here and would definitely book with them again! read more

The pictures are exactly what you get. It was beyond amazing, super cozy, plenty of room. There is Something to do in every part of the House.the kids loved it.the dog loved it. Would definitely stay here again. read more

it's clean & looks nice in photos located close to lake/village & bed wasn't bad but property itself had poor foundation /layout & wasn't functional. Some was fixable... no directions for HVAC, property mgmt want helpful, some very basic kitchen supplies, but not for making a meal, no where to comfortable sit & relax. No outdoor space (just weeds), the dead bolt does not securely lock ( had to double check it after learning it was not properly securing door), dirty unfolded spare linens & the thing that cant be fixed is the tilting floor and steep 9 inch steps to the loft to sleep & if you use toilet at night, there is no railing on side. read more

We checked in at 10:30 PM, and customer service informed us that we had to pay a $50 late check-in fee. Then, upon check-out, we were told that we needed to completely clean up all trash and personally drive it to their office dumpster located several miles away. Orelse they goona charge $25 per trash bag.Honestly, this was both frustrating and disappointing, and I truly wonder who came up with such an unreasonable "great idea." Before leaving, we cleaned all the dishes we used, put the used towels into the washing machine, restored the living room to the way it looked when we arrived, and packed all of our trash into garbage bags and left them by the front door, since there were no trash bins provided anywhere on the property. After we had already left, I received a text message saying that if there was no trash bin available, we were required to transport all trash ourselves to their office disposal area several miles away, otherwise we would be charged $25 per bag. They also stated that this requirement was included in the rental agreement we signed. Fine -- since it was written in the agreement, I won't argue about the charge. However, I honestly think this is an extremely unreasonable policy. Who would ever expect that a rental agreement would require guests to pack up？ After contacting Booking.com for clarification, 1 was informed that there should not have been any $50 late check-in fee at all. Booking.com advised me to ask the property for a receipt for this charge. However, when I requested the receipt, their customer service suddenly stated that they would refund the $50 instead. This situation is honestly very concerning, as it gives the impression that the property may be charging guests improper or unauthorized fees. All these unpleasant and bizarre issues made the entire check-in experience very frustrating and uncomfortable for me. read more

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This property does not have a kitchen table or extra seating for 6 people. Single sofa in living room with 3 people seating. Love the cable tv and free WiFi Big beautiful backyard. Small kitchen without a dining table . Had to eat outside on picnic table. read more

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A little misunderstanding about the check-in spot. First told we could go straight to the cabin then was told check-in at the office. When we arrived at the office, Darin did explain that bookings within 30 days will need to check-in at the office. Will know for next time. The team was very quick to respond to our questions and concerns about the cabin. We will contact them again if we need a cabin. read more

Big Bear Vacations - Beautiful tree in front of the cabin. - Vacation Rentals Near Me - Big Bear Lake, California

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House was amazing. The kitchen supplies were worse than minimal ( no hot pads no pancake turner, tiny frying pan. There were ants, but no spray and the lake was not swim able at the dock. The views were fantastic and we had a blast. read more

We had such a wonderful family getaway with Big Bear Vacations! We didn't know exactly what to expect, but we were pleasantly surprised by the quaint charm of Big Bear. The house we stayed in was cabin #1976 which reflected the authentic mountain character of the town, which we really appreciated. The best part was discovering that our backyard looked right out onto Bear Mountain Golf Course. My husband and son went golfing one morning while my grandson and our family cheered them on from the yard--such a special memory! Visiting in September was perfect for us. It was peaceful, quiet, and such a nice change of pace from the busyness of Las Vegas. Thank you, Big Bear Vacations, for giving us a relaxing and memorable experience. read more

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Unfortunately, this stay was very disappointing. The fireplace was listed as an amenity, and the photos showed it as usable, but upon arrival we found it damaged and not working. One of the main reasons we booked this cabin was for the fireplace, especially given the location and time of year. In addition, the entire place smelled of cigarette smoke. The odor made it very uncomfortable to stay in the cabin. I could barely sleep the first night because of how strong the smell was. We paid $1,165 for two nights, and given these issues, it was not worth the price. I do not recommend this place. If you are considering booking, I strongly suggest confirming all amenities directly with the host beforehand. read more

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We really enjoyed our stay! We took 21 people and it was enough space for all. The property is beautiful and has great views. It was relaxing and we would definitely stay again read more

Big Bear Vacations - Vacation Rentals Near Me - Big Bear Lake, California

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We rented the Sunset Ridge Villa in Big Bear for Thanksgiving weekend and were very happy with the entire experience. I made the reservation with Stefanie and she was very friendly and knowledgeable. Throughout our trip, BB Vacations was quick to respond to any issues/questions, including taking care of a minor issue with the house upon arrival. The home was beautiful and was ready when promised. We would use them again for our Big Bear rentals. read more

Big Bear Vacations - View from the back deck - Vacation Rentals Near Me - Big Bear Lake, California

We always enjoy staying in the waterfront cabins at Shore Acres Lodge. Friendly staff - Matt always goes above and beyond to make sure we've got everything we need for a perfect stay. read more

Big Bear Vacations - Our daily visitor. - Vacation Rentals Near Me - Big Bear Lake, California

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What a great place to stay in Big Bear! A beautiful house with plenty of room including three full bathrooms which was perfect since there were three couples. They were quick to respond to my questions and even honored a last minute request to extend our stay. Highly recommend! read more

Had an amazing Easter weekend with my family at jaybirds landing escape my wife and I enjoy the spa so relaxing. Our kids loved all the games kept them busy. Our dog enjoyed the spacious backyard we also enjoyed our coffee on the balcony with the amazing views. The airport was not noisy at all and it was cool to see some helicopters land during the day. 10/10 read more

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Absolutely fantastic stay! The staff was very receptive and always easy to get a hold of. The property was clean and just as described, it even matched the pictures which is rare! It was also very close to the village which gave us access to everything. Highly recommend! read more

The house has plenty of TVs and very lovely. Great for a big group that likes to play games because the house has an entertainment room

Awesome Cabin, great amenities, toys for our toddler, games for our teens, games for adults, jacuzzi was nice, just wish we had more time everyone had a great time and wants to go back. Thank you read more

We were pleasantly surprised. The cabin is a little ways from downtown, but was so cozy and cute it didn't matter. My mind was at ease with the check in's from the rental company. Would definitely recommend this cozy little cabin! read more

Big Bear Vacations - Cozy spot by the fire. - Vacation Rentals Near Me - Big Bear Lake, California

We have a favorite cabin that we will always love but this weekend we had two celebration and went with a different cabin, Miss Nikki Garcia outdid herself again she found a perfect cabin for my loved ones #1494 the cabin was clean and safe for my family and had Everything we needed and more I will always recommend Big Bear Vacations for a memorable experience!!!! read more

Big Bear Vacations - Cabin - Vacation Rentals Near Me - Big Bear Lake, California

Experience was awesome. Celebrated our 8 year wedding anniversary with my wife Cabin was perfect. People in charge of big bear vacations were always in contact with me on anything I needed which was awesome as well. Plan on coming back with my family read more

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Ready to use everything! Hot Tub, after long drive Just jump in! clean and nite bed room and inside house. And I had small issues with bathroom light but they show up with in 15minuts! So everything perfect!!!!!! I will be back!!!!!! Thank you so much! read more

Big Bear Vacations - My kids! - Vacation Rentals Near Me - Big Bear Lake, California

Beautiful, spacious home. In a quiet neighborhood. I enjoyed the firm King Bed with attached bathroom. Beautiful artfully designed furniture and decor. Second bedroom has soft queen bed; nice tvs in each room. Large deck outdoors with hot tub. The kitchen is exceptional and provides everything one would ever need. House is all level, no stairs and parking was right in front. Great rental! read more