It was honestly a very nice place to stay! Everything was conveniently close by! We really enjoyed our time there!

We've had a great experience so far with this property management company. While we haven't begun renting our cabin yet, the onboarding and owner-side experience has been excellent. Nikki has truly treated us like royalty - her responsiveness and communication have been outstanding, and she's been a pleasure to work with every step of the way. It gives us real peace of mind knowing our home is in good hands and that we can trust her to look after it as if it were her own. We're looking forward to continuing the relationship as we move into the rental phase and feel confident moving forward with Nikki and the BBV team. read more

Feeling tired of the L.A. hustle and the S.D. bustle and want to get away? Big Bear is one of those towns where it feels small enough to relax, yet has enough to do where you don't feel like you're going to start a new crafting hobby on vacation because you are dying of boredom. My girlfriend and I decided to take a trip to the mountains as she was mourning the one-year sudden loss of both her parents at Thanksgiving time. We came across Big Bear Vacation rentals on Booking and decided to, as the site says, book. The good: Freddy! This individual seemed to work all hours of the night and was ready to answer any question I had in such a friendly way. As for customer service, Freddy was spot on. The company itself seemed very responsive as a whole. They did text asking if there was anything they could do to make it a 5-star stay, but I didn't respond because truly what was needed was a lower rate for the quality and no pet-fee (as you will see below). As for the rest... (There's a dramatic ellipsis for you so that you know there's something coming). The Location: We enjoyed the location of the cabin. Peaceful and serene and just a quick jaunt to the center of town. Mind you she doesn't drink (forever a DD), so I am not sure if there are rideshares available should you want to get saucy. The Cabin: How do you say... not what we expected? Things in photos look nicer than they truly appear? 'Tis the season to be unimpressed? Because she was mourning, we decided to bring her emotional support pup (a real one with papers) and was informed that he was considered a pet and that he would be $40 a night. Of course, we paid and we paid an additional fee to check out at noon instead of 10am. That is a nice option when they have it available. "Come on! You said the cabin and you are talking about a dog!" The Cabin, Part II: The dog part is important because I do not think we should have been charged a fee for him as the house wasn't in good shape. As you will see in the pictures, the carpet falling apart, the curtains were too small for the windows and because they didn't have ends, the whole thing fell on me when I was trying to close them. The furniture was dirty (also see in the pictures). I would have thought "Well of course, it is a dog friendly place" but for an extra $80, I thought, "What are they charging us for?". The place had a heater and stayed warm, That was nice! It felt like someone had just shoved some things in corners like you were staying at Cousin Eddie's house, not somewhere you spent about $400 a night (also see in pictures). The wifi and password weren't working, but fortunately it had the correct one on the router. Our second night there, the light in the bedroom stopped working. Luckily there was a little lamp we could turn on to see. The master bathroom is a death trap at night as it is narrow and oddly shaped. I am 5'2 and 112 and I felt claustrophobic. Also, the window in the bathroom made me wonder if there are voyeur neighbors, 'cause if so, they got a good show everytime we had to pee. This odd bathroom wasn't displayed true to form in the rental photos. (See my photos) Cleaning: There was a cupcake wrapper left in one of the rooms and a chicken bone on top of the jacuzzi. We ended up not even using the jacuzzi since by the time we got back from town it was 9:30pm and didn't want to risk a $500 fee for going past 10pm. (I know, I know, rule followers). I do know they clean it though because at 11:45am I was cleaning up the kitchen, and a guy scared the carpe diem out of me as he was putting chemicals in it. With no curtain on the kitchen window, thank goodness I was dressed. Interesting morning moment: As we were sipping coffee on the deck our last day, mourning her parents, a woman to the left of the house said hello. She seemed friendly, but then started talking about how there are tweakers in the house (that's meth users for all ya that aren't up on the lingo) and how she's staying out of it, etc. etc. Ah! Nothing says "enjoy your cup of Joe on the morning deck" like a woman ranting about meth heads. All this to say that I love the customer service, but I have serious reservations (see what I did there) about the way the properties are presented versus what you might get. (Hmmm it won't let me post all the photos). read more

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Freddy and everyone from BBV were so helpful and kind. Freddy got me a great rate and their team was quick to fix an issue with the tub not plugging for baths. No complaints here and would definitely book with them again! read more

Absolutely fantastic stay! The staff was very receptive and always easy to get a hold of. The property was clean and just as described, it even matched the pictures which is rare! It was also very close to the village which gave us access to everything. Highly recommend! read more

This property does not have a kitchen table or extra seating for 6 people. Single sofa in living room with 3 people seating. Love the cable tv and free WiFi Big beautiful backyard. Small kitchen without a dining table . Had to eat outside on picnic table. read more

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A little misunderstanding about the check-in spot. First told we could go straight to the cabin then was told check-in at the office. When we arrived at the office, Darin did explain that bookings within 30 days will need to check-in at the office. Will know for next time. The team was very quick to respond to our questions and concerns about the cabin. We will contact them again if we need a cabin. read more

Big Bear Vacations - Beautiful tree in front of the cabin. - Vacation Rentals Near Me - Big Bear Lake, California

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love it definitely well come back soon the weather was perfect very relaxing and peaceful

Unfortunately, this stay was very disappointing. The fireplace was listed as an amenity, and the photos showed it as usable, but upon arrival we found it damaged and not working. One of the main reasons we booked this cabin was for the fireplace, especially given the location and time of year. In addition, the entire place smelled of cigarette smoke. The odor made it very uncomfortable to stay in the cabin. I could barely sleep the first night because of how strong the smell was. We paid $1,165 for two nights, and given these issues, it was not worth the price. I do not recommend this place. If you are considering booking, I strongly suggest confirming all amenities directly with the host beforehand. read more

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We always enjoy staying in the waterfront cabins at Shore Acres Lodge. Friendly staff - Matt always goes above and beyond to make sure we've got everything we need for a perfect stay. read more

Big Bear Vacations - Our daily visitor. - Vacation Rentals Near Me - Big Bear Lake, California

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We had such a wonderful family getaway with Big Bear Vacations! We didn't know exactly what to expect, but we were pleasantly surprised by the quaint charm of Big Bear. The house we stayed in was cabin #1976 which reflected the authentic mountain character of the town, which we really appreciated. The best part was discovering that our backyard looked right out onto Bear Mountain Golf Course. My husband and son went golfing one morning while my grandson and our family cheered them on from the yard--such a special memory! Visiting in September was perfect for us. It was peaceful, quiet, and such a nice change of pace from the busyness of Las Vegas. Thank you, Big Bear Vacations, for giving us a relaxing and memorable experience. read more

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Big Bear vacation rentals cabin 109 is a little gem that everyone should experience! The absolute best part about the cabin is its location with its big deck facing the lake and a little dock that you can go out on. The cabin is cozy and just right for a family that wants to get away. I definitely recommend this location for your winter or summer adventures. read more

We rented the Sunset Ridge Villa in Big Bear for Thanksgiving weekend and were very happy with the entire experience. I made the reservation with Stefanie and she was very friendly and knowledgeable. Throughout our trip, BB Vacations was quick to respond to any issues/questions, including taking care of a minor issue with the house upon arrival. The home was beautiful and was ready when promised. We would use them again for our Big Bear rentals. read more

Big Bear Vacations - View from the back deck - Vacation Rentals Near Me - Big Bear Lake, California

We really enjoyed our stay! We took 21 people and it was enough space for all. The property is beautiful and has great views. It was relaxing and we would definitely stay again read more

Big Bear Vacations - Vacation Rentals Near Me - Big Bear Lake, California

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Loved staying here! The host was very helpful and responsive. The cabin was super clean and had everything we needed. The views and little camp ground are amazing! Definitely recommend staying here. We will be back! read more

Checking in and out was easy. Cabin had a nice backyard for entertaining and private for your dog. All fenced in.Quiet and relaxing

Awesome Cabin, great amenities, toys for our toddler, games for our teens, games for adults, jacuzzi was nice, just wish we had more time everyone had a great time and wants to go back. Thank you read more

The view and the proximity to the lake was five stars! The rest was doable and we'll be back!

Great lake front Cabin, had a alot of fun with thr family staying here for the weekend.

Had an amazing Easter weekend with my family at jaybirds landing escape my wife and I enjoy the spa so relaxing. Our kids loved all the games kept them busy. Our dog enjoyed the spacious backyard we also enjoyed our coffee on the balcony with the amazing views. The airport was not noisy at all and it was cool to see some helicopters land during the day. 10/10 read more

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Very good customer service, live persons available 24 hours a day for renters, amazing website for renters to go to, and one of the only management teams that has a full service team to take care of owners properties as needed. Nikki and Brian are the best. read more

Experience was awesome. Celebrated our 8 year wedding anniversary with my wife Cabin was perfect. People in charge of big bear vacations were always in contact with me on anything I needed which was awesome as well. Plan on coming back with my family read more

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We were pleasantly surprised. The cabin is a little ways from downtown, but was so cozy and cute it didn't matter. My mind was at ease with the check in's from the rental company. Would definitely recommend this cozy little cabin! read more

Big Bear Vacations - Cozy spot by the fire. - Vacation Rentals Near Me - Big Bear Lake, California

We have a favorite cabin that we will always love but this weekend we had two celebration and went with a different cabin, Miss Nikki Garcia outdid herself again she found a perfect cabin for my loved ones #1494 the cabin was clean and safe for my family and had Everything we needed and more I will always recommend Big Bear Vacations for a memorable experience!!!! read more

Big Bear Vacations - Cabin - Vacation Rentals Near Me - Big Bear Lake, California

Ready to use everything! Hot Tub, after long drive Just jump in! clean and nite bed room and inside house. And I had small issues with bathroom light but they show up with in 15minuts! So everything perfect!!!!!! I will be back!!!!!! Thank you so much! read more

Big Bear Vacations - My kids! - Vacation Rentals Near Me - Big Bear Lake, California

Beautiful, spacious home. In a quiet neighborhood. I enjoyed the firm King Bed with attached bathroom. Beautiful artfully designed furniture and decor. Second bedroom has soft queen bed; nice tvs in each room. Large deck outdoors with hot tub. The kitchen is exceptional and provides everything one would ever need. House is all level, no stairs and parking was right in front. Great rental! read more

Our family had a wonderful stay in a beautiful home with Big Bear Vacations! We had a few minor maintenance concerns that were addressed in record time thru the concierge service who went above and beyond to ensure our satisfaction. I've rented vacation homes with several agencies but from this point will be sure to always book with Big Bear Vacations. read more

Big Bear Vacations - Sunset Ridge Villa - Vacation Rentals Near Me - Big Bear Lake, California

This was my first family weekend in big bear. We rented a cabin from Big Bear Rentals and the cabin was so cozy, and woodsy and beautiful!! It was clean and fully stocked! We loved it so much we stood an extra day! It was right off the lake and close to town and rentals! This is going to be a family tradition every year! read more

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Easy check in process. Prompt responses! Highly recommend renting with Big Bear Vacations

I had an amazing experience. The weather was excellent in December. There was snow and it was cold, but not too cold. The cabin was well heated, and you could use the fireplace if you wanted to do so. It was extra clean with new appliances. Beautiful quiet neighborhood. It was an excellent romantic getaway. It did have an extra room with a queen size bed, and a double bed( bunk bed style). The master suite had the bathroom. I enjoyed the design of the cabin. It was very modernized, but rustic at the same time. It's in a very good location. It was close to everything to include the ski slopes, shopping hiking, an adult entertainment, such as the bars and restaurants. The cabin would be great for just four people. I would say if it was a couple, the other two should be kids because you're sharing a restroom. Again, excellent romantic getaway for two. We use the extra room to store our luggage and all the new shopping stuff we bought. I forgot to add the bathroom is a stone attraction very nice. Also there is your own personal Jacuzzi right out your back door. It's private and quiet. The most important thing about my stay, was my reception and my checkout. The entire team was accommodating and informative. I always had someone to talk to no matter how late or how early. My accommodations came with a main guest house that had even more information about the surrounding area. The procedures here was very simple. You just have to clean up what you mess up and dispose of your trash. You will receive check-in and checkout instructions that are simple. Great day looking forward to my next vacation at Big Bear with this company. Great job everyone. read more

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Unfortunately Andre, I have never had the pleasure of working with you because every time I asked to speak to NG's superior I was told there wasn't one. Not a single thing I posted in my review was untrue, exaggerated, or even colored a little bit. I will say Jennifer your inspector is excellent. There is a lot going on at your business, cover-ups, lies and ineptitude all at the hands of a manager who feels doing the requirements of her job are beneath her. If my floor was set at $500 why was it renting for $340 repeatedly? That's worth a one star. If someone comes to a pet free home with an animal and it's noted at the front desk why aren't they moved to a different home? If said animal leaves damage and urinates on carpet, why isn't that remediated immediately? Lastly, why was I fired as a client for asking why these things were happening over and over again. I still have no idea where I stand with your company. I still have bookings booked but was told those would be canceled. Can I use my home or not? Please review email correspondence between NG and I. It's all there. If you can't access them, I'll be happy to furnish them to you. Your company's complacency and ineptitude has cost me an entire rental season of at least $40,000. read more

Big Bear Vacations, in big bear lake, In the past 5 years, i have had Nikki @ Big Bear Vacation's manage my 12 guest rental home in beautiful Big Bear Lake. I appreciate knowing that even though she manages several other clients homes, I can always count on her professional help & support, communication & customer care to help me successfully manage my rental home from afar as it can be very challenging! Throughout those years she has helped me try to solve cleaning & repair issues by communicating when unexpected challenges arise to try to help prevent income loss when some things are out of our control! You're excellent Communication has been the key! Thank you, Nikki, I appreciate that together as a team, we have a mutual goal of maintaining my rental home, to help increase Big Bear Vacations guest stays & satisfaction, while also increasing our rental revenues... this doesn't go unnoticed... It is a win win! & is greatly appreciated! Thank you! Lisa Behr read more

it was a good experience overall the house was nice, but I would say the guy own the place the leave the day we was leaving he swe outside the cabin the whole morning and watch us until we left . He pulled in and went inside with set in a dark tender windows car . You can't even see him. That was the scariest experience I ever experienced. read more

Had a really great experience at big bear lake air bnb. It was an amazing big house with a lake view, absolutely stunning views and cozy house. We were at group of 16 people, everyone had a bed and everyone rooms had everything we needed. read more

Customer service was great, the cabin we had was in a super cute location on the lake, but it was in serious need of a deep cleaning, lots of dust, cob webs, mildew. The bed mattresses were so unbelievably uncomfortable they were so old it was like sleeping on wire. With a little tlc and some minor updates it would have been a much better experience staying there. read more

Great place, would highly recommend it. Could use some small details to make it even better like actual kitchen rags, more paper towels, dishes drying rack, more dishwasher detergent. read more

We made a reservation 67 months ago upon our arrival the cabin was dirty. Unkept beds weren't made matter fact there was no mattresses in the beds poor communication, poor Customer Service and overall we were unable to secure a cabin and we drove three hours with a large party and you would think booking 6-7 months in advance, the cabin would be ready. They sent a new link and that cabin wasn't available so now we're having to sleep in our cars, because everything is booked. Here are some images to see what this booking agency does to their customers. read more

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The incident happened between February 20, 2025 - February 21, 2025. Before checking in at around 3:45pm, I asked for the check in information of the address and the rental property information. Since the company always stated company will give more information at check in time which is 4:00pm. Received email past check in time so I decided to take my son and daughter to the park thinking the company probably was late of giving information because the company wanted to be sure everything is all set upon checking in. Night of checking in, I already saw a dirty hot tub with stagnant water. I realized they explained that the tub is no longer included in the rental property. But is it safe to leave the dirty, old tub in the property? Isn't it a health Hazzard? I will provide photos I took. Now entering the house, it was a disaster the house was very dirty. Like it wasn't taken care of for years, and was just very misleading with the photos from the rental site to the actual house. I did not even let my 2 year old son and my 5 year old daughter touch anything at the house. The main floor was not cleaned and left like no one will rent the property. All cables from TV, DVD, wifi and all old appliances was just plugged in a table without considering Hazzard for children. Wifi not working. Dirty plate left in the sinc. All bedroom with marked stains on carpets. Broken chair, Old beddings. 2nd floor door don't open. I asked for help for the door and wifi, but the longer we stay the more health Hazzard I see especially for my children. I have tried to ask if we can move to a different rental that night but was ignored and just told me that someone will be coming to fix the wifi and door. We left the property to buy disinfectant prays and wipes so that I can clean as much as I can for the safety of my kids. When maintenance came, he even told us that the tub was not supposed to be there if it wasn't in the rental amenities because he believe that it was not used for over a year and that dirty stagnant water isn't just safe for people. It was so tiring that we did not get to enjoy anything. And worried about my son's asthma because of the dusts of the house. I did not even let my kids use the rentals blanket or bedding and just put their own blanket on top of the bed just so they can sleep. My son used his albuterol nebulizer every 4 hours instead of as needed basis because he kept coughing due to the house being dusty and dirty. February 21, 2025 this was the worst day of my life. When I woke up, I again tried to clean the house while my son and daughter was sleeping. And what I found inside kitchen cabinets was just disgusting. Utensils used, dirty and not washed! And all inside the kitchen cabinet. Stains of I do not know what inside kitchen cabinets. Then when I checked my children if they are awake, I found my daughter holding a USED condom. I have no time frame of how long have they've been curious about the condom but my daughter stated it smelled okay! And that made my heart drop because they touch the semen inside the condom and smelled it! It was on their bed! Me and my husband works in a health care field so we know what kind of disease our son and daughter is at risk. Having to think what can happen is emotionally distressing. Why do we have to experience this before the company decides that we can move to a different rental house. Why does it need to be this severe before moving us. Why does my children need to be exposed and be at risks to having a sexually transmitted diseases. This is too much and we will file for more complaints. Our pediatrician is already aware of the incident and because of this, she ordered tests for my son and daughter for stds, hiv, and other sexual transmitted diseases. But due to some tests needed to have wait time because the test can usually identify the infection within certain time frame. (9-12weeks after exposure) We have to wait! This health risks and emotional stress is all because of the company! And we will not stay silent. read more

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We LOVE this place!!! Close enough to walk to the Zoo and perfect for our larger family. Cozy accommodations, great backyard for reconnecting and relaxing. The jacuzzi was a great bonus too! Our only problem was our stay wasn't long enough! We can't wait until next time!! Thank you! read more

Big Bear Vacations - Celebrating the birthday girl in Big Bear! - Vacation Rentals Near Me - Big Bear Lake, California

I had a very disappointing experience with this company. I reserved a cabin for the holidays and purchased the travel insurance. My credit card was charged, but I did not receive the lease agreement until I contacted the company yesterday. After informing them that I was cancelling the reservation for medical reasons, I was still asked to sign the agreement. Since then, I have experienced significant delays and inconsistent communication, and the company has not honored the insurance coverage or issued the expected refund. Due to the lack of professionalism and transparency throughout this process, I will not be booking with this company again and am now considering my legal options. read more