Spent my birthday weekend in Big , rented the cabin via big bear experiences, very smooth process…read more The cabin itself was very clean accommodating, and had everything to make it your home away from home. Our cabin had a Pac-Man arcade machine, kids loved it, washer and dryer, a jacuzzi, a sauna, k cup coffee, waffle maker and much more. Nice view from the front side balcony, as well in the backyard view of the lake. Cabin was located just right everything was only a few mins away, very convenient. Overall great experience enjoyed my stay.

We had such a great weekend at one of their cabins! It was the perfect size for our little family…read moreof three. The home is cozy, peaceful, and exactly what we needed for a relaxing getaway. The neighborhood was so quiet, but we were still super close to stores and restaurants, which made everything really convenient. The cabin doesn't have all the fancy bells and whistles that some other places do, but honestly, we didn't need them. It was clean, comfortable, and had so much charm. Thank you, Bryan, for being such a kind and communicative host! We loved our stay!

We've used Orange Cabins (Natalie and Alex) for over a year now and I honestly can't imagine doing…read morethis without them. For 20 years I've managed my own rentals (this is the first time I've used a company) and self management was brutal. You're basically on-call 24/7 because the second a guest can't figure out the hot tub, the WiFi, the lock, or decides the forest has "too many bugs," your entire evening is gone. ‍ What I appreciate most is that they actually treats this like a partnership. They care about the guest experience as much as I do, and they're insanely responsive. I'm on the message threads with guests, so I see how they handle things in real time. Professional, calm, patient, and never reactive, even when guests are being... let's just say "creative." One thing they said early on when we onboarded really stuck with me. They told me they intentionally say "our home" when talking to guests because they want guests to feel like they're staying with people who are personally invested in their experience, not some faceless management company. And honestly, it works. You can see it in the reviews. Guests constantly mention Natalie by name because they remember her. That says a lot. People don't remember automated customer service. They remember when someone genuinely takes care of them, and she really does. They've also helped me navigate permitting, operational stuff, and all the random homeowner stress that comes with having a rental in Arrowhead. Every time I call, they answer. Every question gets handled. I trust them completely, which is not a sentence I say lightly. And yes, I initially had the same thought everyone has: "Do I really want to pay a management fee?" After working with them, absolutely yes. Worth every penny. The biggest thing they gave me was peace of mind. I don't spend my life thinking about the house anymore. They also market properties on their own website, which brings in bookings we wouldn't have gotten otherwise. I basically see those as bonus bookings. Our reviews are 100% 5 stars, and a huge part of that is because of how they operate behind the scenes. I've recommended them to a ton of homeowners in Arrowhead at this point, and every single person comes back saying the same thing: "Oh thank god." Now I just go enjoy the mountain without any stress.

As a STR owner I needed a property manager who would take care of my property at the level that I…read morehad been. Unfortunately, despite the very high commission they charge, the OC did not accomplish that in my experience. They have much to improve upon. Edit: This had nothing to do with air conditioning Alex. This was consistent incompetence in handling simple tasks. And your rambling here about A/C in a vintage cabin in the mountains solidifies my experience.

Megan is remarkable. There are no words to describe what a great company this is. I would recommend…read morethis company to any one asking. I have an Airbnb cabin in big bear, and this company I would trust to clean and maintain it any day. I cannot recommend this company enough. Megan, thank you for helping us when we really needed our cabin being cleaned!!!! We are so lucky to have found you guys.

We found a DEAD ANIMAL on our rental property and were told by the host that we would get a very…read moresmall refund for this (it smelled throughout the house for the entire first night). It has been weeks and we have not received anything nor any communication from the host. We have tried contacting Bear Valley Property Services and they have either responded rudely on the phone or not responded at all. I do not recommend booking with this company.

We have been using Doria and Big bear Escapes for years. It's a great help to have someone so…read moreknowledgeable about the local area. We always love Doria's recommendations - for hiking trails, where to buy wood for the fireplace, local eateries and more . Always a surprise basket on the counter full of useful goodies. We stayed at grizzly getaway many times. Great cabin with a great Jacuzzi and has all the little things, for example a lighter for the fireplace, wine bottle opener, beer bottle opener, all the small stuff, trash bags, laundry detergent, etc.. We had a great trip this New Year's, and we will see you next year Thanks, Doria

I recently stayed at a cabin through Big Bear Escapes and cannot recommend them enough! From the…read morevery start, their responsiveness was incredible. Any time I had a question before our trip, they got back to me in a timely manner, making the whole planning process completely stress-free. Shout out to Doria for making our stay extra special for my birthday getaway!

We had a wonderful stay with Big Bear Vacations. The property was clean, comfortable, and exactly…read morewhat we needed for our family trip. The check-in and check-out process was easy, and everything was well organized. We really enjoyed our time in Big Bear and would definitely consider staying with Big Bear Vacations again. Thank you for a great experience!

We rented a hours from BBV over Labor Day weekend. We found the property on VRBO and didn't know…read morethat BBV was the property manager. That said, we were very happy with the property and BBV was very responsive on a couple of small issues we had. When we arrive a fire alarm was beeping they offered to send someone out to replace the battery. We managed to take the battery out to quiet it for the evening and they sent someone out the next day. Overall, the property was clean and...as advertised. We were very happy with it and would definitely rent from BBV again. Their main facility is also around the corner from where we stayed and the trash drop-off is there as well which is quite convenient.

5 Kern's Cabin (Kabin on confirmation): The showers did not work correctly, the fixtures are…read morebroken and the water was scolding hot or freezing cold, not to mention plumbed the wrong way so hot is really cold and cold is really hot. This is super dangerous and luckily my youngest daughter did not get burned. There is no reason to allow your water heater to pump out scolding hot water, that is a simple adjustment. Fan in the bathroom is broken upstairs so to get air flow from a shower, you need to open the window which is in direct view of the neighbors living space. How the cleaning service does not notice this is confusing. The towels in the bathrooms are literally rags, all mixed matched, some with holes and super thin. Just a bit odd when you need 4 towels to dry off. The kitchen did not have a decent quality or array of items needed. The dishwasher had a rubber band holding the utensil tray on. The fireplace/living room was why we choose this location so that was as expected. The lingering Christmas decorations were a bit odd but with the overall quality of the property, it makes me think the property is just not either rented often or maintained. And last but not least, while we stayed for 2 nights, keep in mind we were out and about all day, a critter chewed all the wiring in our engine. It definitely was at this cabin since our engine light went on when we were departing on our last day. We assumed it was a faulty sensor since my car is new but as it turns out, $1,067 later, something ate through our engine while it was parked at the unit. And, that $1,067 may not fix it. If it doesn't work, the dealership told me they would need to replace this entire section. I did not bother to ask how much that was going to be. There are signs all over reminding you to not feed critters and you can not use their city issued trash receptacles. They want you to take the trash with you to this local dump which for this cabin, was in a convenient location. Not a big deal they want you to take the trash, but I am assuming the critter issue is a much bigger problem. We also opted to have the trip insurance just in case of weather. Although they cover a wide array of random things, the one thing they have listed as being not covered is.......VERMIN. I notified the management and they responded with a we will look into it. Does anyone else notice there are only 5 star reviews on their Big Bear Cabin website? Good thing we have other options on google & yelp to make a review!

I would never stay with this company again. I rented through Air Bnb. First off, the only reason i…read moreleave this review is to warn fellow renters. Take pictures of the cabin when you arrive and when you leave. The condition of the cabin was OK and i had no major issues during my stay. My problems started two days after i got home. I received a request from the booking agent for $500! The message read: 'Thank you for taking care of the deck repair. Michelle' I responded immediately asking what had happened and that i was unaware of any issues while renting. I feel like this type of communication was rude and absolutely presumptuous that i caused the damage. You see, i went to Big Bear when everything was covered in snow. It had been covered for the last weeks from a previous snowfall, and the snow had not melted yet. When i arrived at my cabin, it was completely covered - including the deck. We were not able to use the deck for this reason. Obviously the rental company did not shovel the snow in between renters. There was no further response from her and she escalated the issue to the AirBnb team. There was no dialogue or attempt to speak with me regarding this, which I believe would have deescalated the situation because i attached a picture clearly showing that the deck was covered in snow/ice. It did not snow while we were there - this was obviously from previous snowfall. The damage pictures she sent looked like a burn marks on the deck. Those burn mark pictures were soaked in snow melt and ice. Obviously this could not have been done by me i my picture shows the deck covered in snow. Till today, after escalating the issue the rental company has not followed up with myself or AirBnb. It is unprofessional and unnecessary to work with your customers this way. This company turned my great vacation into anxiety when i came home. I would never rent with them again. Be professional, do you diligence and don't accuse your renters of damage because you don't adequately check your properties in between rentals. -Renee

Best Property Management! I have a cabin in Big Bear…read moreCalifornia, they have managed my cabin amazingly and got me many more bookings than I've ever had before. previously was with a larger management and right way I realized they weren't doing what I asked for my cabin and didn't get me bookings. Now that I have switched over to Robinhood management with all their social media implications my cabin is doing very well thank you!

This company has my home listed on Zillow and Redfin when I am not for sale or rent. i have reached…read moreout via call with voicemail answer only, a text message, email and through Facebook. I want my home removed immediately and get your correct addresses for homes you manage. This is incompetent and negligence. It has been two months now. If I can't reach them how do the Airbnb guest reach her?

Holly Cass is EXTREMELY unprofessional. We had concerns regarding our cabin stay, we called her but…read moreshe would ignore our calls sending us directly to voicemail. But when we texted her she would immediately text back, so we called her again thinking she would answer. Nope, ignored us again. Now that I'm reading reviews I see this is an ongoing issue with her, seems she has no problem being rude when hiding behind a screen. We vocalized that the cabin was messy upon arrival, Wi-Fi wasn't working we spent an hour setting that up. We had problems with the heater not working during our stay. She insisted that it was clean because she checked personally. If that is your perception of clean than you must live in a pig pen. She was completely dismissive about our concerns. I've read the reviews and whenever there's a bad one she's always defensive. So I'm sure she'll make up a story as to why nothing is her fault, but if this helps deter anyone out there not to book with Holly then I'm happy. Don't get me wrong the cabins location was great, but that's the only nice thing I have to say.