What a pleasure it was doing business with Big Bear Lakefront Cabins!…read more So easy to communicate with throughout our stay. We rented the "lakeview manor" (luxury cabin) conveniently located right behind oakside restaurant. Walking distance to the village was only 3-5 minutes! When booking with Lakefront Cabins they offer a 20% discount on boat rentals through pleasure point marina. We took advantage of this great value. Lakeview Manor cabin comes with an AC/DC pin ball machine, when I went to play it, one of the flippers wasn't working so I sent a service request out to Lake front cabins and they immediately sent a technician. Within an hour it was fixed. Very much appreciated! The cabin is equipped with oversized TV's, state of the art fireplaces, and modern style finishes throughout. It's a must stay if you're planning on visiting big bear.

The cabin is absolutely perfect for our family of 5. It's cozy and down home mountain vibe feeling…read morewith lovely perks of a keurig, electric fireplace, jacuzzi and cozy beds. The family fun garage was a blast for us. Card games, sports on the tv, and pool.. Thank you to the owners for sharing their gem!!! I have no affiliation with them, just had a fantastic 4th of July with my family at a great cabin!

First time and presently staying at one of their units located at 285 Crater Lake Rd for one week…read more Units stove portion malfunctioned which is unfortunate as we cook a lot our dinners via the stove. We also started to smell gas. We called the emergency number (Sunday) and within 5 minutes were called by staff. 15 minutes later Harold (maintenance) responded to our address. Harold advised us the thermostat had failed and they didn't have a replacement for the stove. He suggested a countertop stove unit which he went and immediately returned with. Harold was professional and friendly and we appreciate his attention! This isn't a full review of our stay, but we wanted to bring it to your company's attention that we appreciated the emergency response. Great job Harold!!

I have been using Destination BB for many, many years and have always been happy. Unfortunately,…read morethis time was not the same. Our cabin was ready before check-in but it was dirty. My shower was not cleaned. There was hair (eek!) and the toilet paper was not stocked. Only half of the roll was left with no replacement. Also, the towels had stains. The listing promised coffee for the Keurig but only two pods were left for 5 people. I understand that they're not going to supply enough for the whole stay but at least enough for the next morning. When I contacted them, they told me I was more than welcome to buy my own- duh! I'm giving three stars because of my past experiences but will seriously consider other rental companies in the future.

Guest was helpful throughout the whole stay. Amenities were above and beyond,everything was…read moreprovided for example soap shampoo body wash clean towels etc. value was super affordable will definitely rent from them again.

Stayed 2 nights at the cabin, 2 adults and our dog. The cabin met our needs perfectly and had a…read morenice fenced yard area for our dog to play in. The bed was comfortable and the cabin was clean. It's in a convenient location and was minutes to the lake, zoo, and trails. There is even a coffee and donut shop within walking distance. We were sad to be leaving and will definitely visit again. I would highly recommend this cabin for a family with dogs or children.

We have used Leanne and her team to manage our vacation rental in Big Bear for 4.5 years and have…read morehad a wonderful experience. I am very plugged into the Big Bear rental community and have used other property managers in the past. I have also stayed as a guest in vacation rentals in Big Bear prior to owning my own. I was told years ago when we were looking for a new manager that Leanne was "best on the mountain" and after 4+ years I have to say we agree with that sentiment. She has her own properties up in Big Bear as well so she really understands what's important. She has somehow managed to form a highly effective team which is no small feat in Big Bear as it is often difficult to find hard workers! That alone is very impressive. Leanne has kept our place booked consistently these last 4 years even with all the challenges of being on the mountain (fires, blizzards, road closures, etc). If I ever reach out directly to Leanne she always responds promptly so she is very accessible to the home owners. Some of the reasons we left our last prop manager were because we were getting bad renters, last minute cancellations, and they did not support a higher end of service we wanted to provide (more amenities, personal touch, etc). With Leanne everything runs very smoothly and we have never been told they could not support what we wanted to do. I recommend Leanne all the time to others and some of my friends are also using her for their vacation rentals as well. If you are looking for a property manager I recommend interviewing 4-5 as they all vary and you want the best fit for your situation. Leanne was so easy to talk to and I read her management agreement in advance before deciding. You can learn a lot about the different PMs by reading there contracts!

I booked the "Home in Big Bear" at Sky High Cabins through Airbnb and I am leaving a review based…read moreon my experience. The home is in a nice area of Big Bear Lake and looked beautiful in the listing photos. Unfortunately, our experience was very different, particularly regarding cleanliness and comfort. We found ants around the kitchen sink, on the counter, inside board games, on the floor, and even a dead ant in the refrigerator. We also found live spiders in the bathroom and dead flies on the floor and stairs. The master bathroom shower curtain had visible mold spots. The home was also uncomfortably warm during our summer stay, making it difficult to sleep. The downstairs game room AC worked well, but the upstairs remained very warm despite setting the thermostat to 73F. There were stains on the living room sofa and scuff marks and dirt on the walls and doors. Due to the overall cleanliness concerns, we chose not to use the hot tub. Overall, the location was nice, but the cleanliness issues, insects, mold, and inadequate cooling significantly impacted our stay.

Village Property took over managing our long term lease when the property was sold. My husband and…read moreI were concerned when we heard about the change but our worries were quickly wiped away. Less than a week into the new ownership, our heater went out just in time for a spring storm. Worried, because we went from an on-site manager to off site, thinking we'd get lost in mix with all their clients and other responsibilities. Not so! The team made sure someone got out to us STAT and we had it fixed in a jiffy. VPM has had a hand in keeping the surrounding neighborhood cleaner, fixing severe pot holes in hours, and taking care of business. My husband and I are leaving the area and had our walk through today. Eleanor and her son met with us to make sure we did everything needed for the rentals next step. The care, consideration, and friendliness provided by this company is unmatched - particularly in this weird new COVID world we have. Thank you, Eleanor! Can't wait for you to come see us so we can grab that Golden Tiki!!

Homeowner who used them to manage our property…read more The old team was great. They handled everything in a timely manner. Handled both sides very well. Eleanor, Jonathan and Phylis (the old team) are not there anymore. They were on top of things, professional, and delivered on all their obligations. New team is terrible. They transitioned to a new system and payments due to owners have not been paid. Used the excuse of not knowing how the tenants paid. What? We owners trust you to handle our properties and you do not know how they paid? You don't have any knowledge of the previous system used for the accounts? As the owner of the property management business, shouldn't you know how your system works, regardless of the team you have in place? The new management team, Karen (how appropriate), gave us the run around on why we have not been paid, the banks wouldn't release funds, etc. Amateur hour. Absolute joke. Then they promised the funds would be in the account by the next day. Next day comes and the funds are not there. Karen then had the audacity to lecture us on how it worked, offered that the payments would be remitted by the weekend. Again, did not happen. If you promise something, deliver. Simple. Absolute joke of a management team. Terrible, DO NOT USE THEM. Tennants are also being harrased as they do not know if they have paid their rent for the past two months. Terrible situation for them.

Nice place. Great customer service. Room was a little run down but it was ok. I'd go back again…read more Also the location is fantastic!!

From the owner: See our photos for cabins managed and projects completed to maximize cabin interiors…read more Our team specializes in short-term property management and hospitality. We provide 5-star guest experiences and take your cabin from pre-inspection, compliance, to vacation management through the entire process and beyond (i.e. marketing, reservation inquiries, reservation changes, check-in, during stay accommodation concierge, 24/7 on-call code compliance for City/County, 24/7 concierge for guests, check-out, items left in cabin, housekeeping, maintenance, seasonal snow plowing and weed/pine needle abatement, hot tub, escrow and submit to City TOT taxes). Our management team has owned Big Bear property for years; we know what works on the mountain. We will work hard for you and treat your property as if it were our own. We will strategize with you to achieve your short-term rental goals - you will receive tailored, specialized care for your property. Properties are all different, in every area of the Big Bear Valley.

We had such a great weekend at one of their cabins! It was the perfect size for our little family…read moreof three. The home is cozy, peaceful, and exactly what we needed for a relaxing getaway. The neighborhood was so quiet, but we were still super close to stores and restaurants, which made everything really convenient. The cabin doesn't have all the fancy bells and whistles that some other places do, but honestly, we didn't need them. It was clean, comfortable, and had so much charm. Thank you, Bryan, for being such a kind and communicative host! We loved our stay!

Very nice clean apartment. The price is unbeatable given the proximity to the bike park. It had a…read morevery old yet interesting blender

Second time around, Melisa and her team at Will Rahill proves to be professional, prompt in all…read moretasks including texts/emails/calls, kind, personable, and knowledgeable. If you need someone to buy and/or sell a home with them (I've done both), you will be grateful in choosing them for the task, especially if Melisa is at the helm. She's wonderful and good-hearted. I call her a friend. Thank you for helping me sell quickly and at the right price!

A big THANK YOU to Melissa for successfully selling our home in record time…read more We decided to use Melissa at Rahill real estate group after having our house listed with somebody else for a while and having no success. The one complicated factor we live in Texas and this property is located in Big Bear California. Melissa was our eyes, our ears and our hands and our trusted Realtor. She treated this transaction (and us) with integrity and professionalism-- and she is kind too She kept eyes on the property and made sure to it was in good condition. She kept the property clean from pine needles. She took care of everything needing to be taken care of. She helped us determine the appropriate sales price and educated us on the market. She is quite knowledgeable in her profession. With Melissa as our Realtor, we were confident she had our best interests in mind. She was available to us whenever we needed her. She kept us "in the know", which helped this transaction to be stress free. She has a good team that she works with. I highly recommend Melissa and Rahill Real Estate, they are the best of the best!

We used monster Properties for our short 2 day trip to big bear, the person in the office was very…read morenice and friendly. Michelle who was in charge for our property was so attentive, responsive and reliable person. She was very nice and understanding for a sudden unexpected change to our plan and accommodating to our needs to the best of her abilities. The property on the other hand was such an amazing house, beautifully furnished, super clean and very neat. We loved all the details in the house and all supplies in the kitchen was very clean and high quality. I totally recommend using them for your vacation rentals.

I stayed at a cabin in Sugarloaf. I always give great reviews and travel alot. Normally use Expedia…read morebut I self manage airbnbs. So have been using them. We pulled in my family drove up flew in from NC..the cabin was supposed to be ready at 3PM I called ahead. I was stopped it wasn't clean yet. Called they proceed to tell me to wait in the car they have 3 cleaners it should take 30 minutes!! Seriously I said unacceptable..even with 2 on a 2 story 2 bedroom it should at least take a couple hours. They were 19 minutes! Gross. We found mold in coffee maker. Pee on toilet seat. Dead plant on fireplace long hairs on all tables. Sink was not clean food in it. And freezer fridge food white powder Popsicles. Etc. I want money reimbursed. I had to clean plus sit in the cold. Completely horrible.

Months ago we bought our cabin. I reached out to Miguel with multiple questions he was always quick…read moreto respond and friendly. We interviewed many companies to manage our short term rental property but none seemed to be as genuine as Miguel and his team were. Miguel cares for his properties as if they were his own for me that was huge. I live hours away and cannot get to an issue of one were to arise. I have always found them efficient, easily contactable and focussed on their clients interests. Their access to reasonably priced tradespeople is also a plus from a homeowners perspective. Their focus on their customer's interests is an important part of property management and I recommend their services to any future homeowners seeking trustworthy property managers who specialize in this area. I will be a long-term, satisfied client of theirs. Having experienced a number of different property managers over the years, I have no hesitation in recommending their services.

I want to say a big thank you to Miguel and Amber for taking such good care of my Airbnb house in…read moreBig Bear. You guys did an awesome job! Your hard work and how much you cared about everything really made a difference. It made me feel happy and not worried knowing you were looking after things. Thanks for making sure the guests have a super great time. You both rock!