I've been meaning to write a review for over half a year but thought waiting a little longer would give a better perspective. I suddenly became responsible for helping my elderly parents manage their rental property with knowing next to nothing on how to begin. The situation was complicated because the house was overdue on many repairs that we were completely unaware of. (We has a tenant for over 8 years though who we never heard from.) From severely water damaged panels to a destroyed door to an outdated electrical panel, the house needed serious TLC and was not safe. Right before I started handling the house, my mother hired a family friend to do repairs but did not create an agreement to a set cost for the repairs before he began work. He didn't know what to charge, and I certainly didn't know what was the right amount to pay. Awkward! Samuel was a breath of fresh air to a stifling situation. He helped mitigate the situation with our handyman family friend issue, advised on what other repairs were more immediately necessary than others, had sourced out the most responsive yet cost-competitive contractors, and did his absolute best to keep us on track to try to get our property ready for rental as fast as possible. The house was ready and rented in less than 2 months, which seemed near impossible when I first got involved. Just to balance out the review, I will say I don't find the property management portal is the most user friendly, but I am so grateful Samuel was such a humongous help with his knowledge and attentiveness during such a time-pressed and difficult time. Thank you, Samuel! read more

My parents rented our commercial property from a private sole owner before it was handed over to TNCR. Once TNCR took over, they increased the rent by nearly 80% and added an additional monthly CAM charge for maintenance. The funny thing is, every time we submitted maintenance requests, they ignore us for months. After we have followed up tirelessly, send over technicians to do the bare minimum instead of working on a long-term solution (I'm willing to bet they are paying pennies to these technicians too). We were paying a ridiculous amount for a tiny space with 2 parking spaces. Our roof was leaking and moldy from the rain for months while they ignored our requests for assistance. It doesn't end there. After we moved out to a much better place, they had the audacity to send us a disposition letter not only keeping our security deposit, but requesting an extra $2k from us with no itemized receipts or details about what they plan to use it for. They demanded "$800 for general cleaning due to dust build-up." Wow, I didn't know a duster and some Clorox wipes would cost $800! I knew they are just trying to get any dollars they can out of us. Very shady. TNCR, shame on you for taking advantage of small business owners. For you to be both overpriced and poorly serviced is embarrassing. Pick a struggle. Don't rent from this company, they do not care about you at all. read more

It takes for ever to get your maintenance request looked at, and in the end all they write is that it has been dismissed. Since the building I live in has been purchased by this place, I haven't been able to get them out here to do 1 thing. They even sent someone out to my apartment specifically to look at a few things and still no approval. The inspector even video taped the water leaking under my kitchen sink over 2 weeks ago, still nothing. Worst management ever!!!!!!!! I generally don't like giving people bad reviews because I like to give them a chance. However, I've been asking to get some simple but very maintenance since last November. Do the math people, we're just about going on a year. read more

The manager April refused to refund my 150$ after I paid the plumber for repairs to an old ass water heater. She took over two months to respond to the maintenance request while I had no hot water. So had it repaired and then she wanted receipts and shit. Without refunding my money. Saying the credit was applied to my ledger. Well, I contacted the Lighthouse hope for veterans, the third party entity whom pays my rent. They informed me that they only pays the rent. So what will she do with the extra $150. Why don't we pay the rent we owe her to a homeless shelter to tncr credit? And let them struggle getting their rent money. read more

This rental company is awful. My husband and I have been with them for 5 months and have had numerous problems. They are unprofessional. They do not respond to half of the service requests. They inconsistently bill our account and charge us for late fees for payments that are not even due yet. AWFUL. would NEVER RECOMMEND. read more

I came across a posting online for a property in the Downey area that was available for rent. I took an interest in the property and it was from that interest that I began a roller coaster ride that later led to one huge headache. Not much info was given on the posting besides a street address, a number (562-418-6654) and a six digit property ID number. Calling the number goes to an automated voice system. You can either type in the street number, property ID, send an SMS to the agent, or be connected with the agent. If you choose to go the property ID route, an option is given for you to receive a text to your phone with info on how to view the property. Now the coaster ride begins. Typing in the street number returns no properties. Next is the property number...unless you type in the number fast (361726) and I do mean fast at the very moment the automated system begins the sentence of asking you to do so, five of the digits will be repeated back as incorrect. For some reason it doesn't pick up the 4th digit if you type in the code slowly. Thankfully, I had success after figuring out the timing. Once the info about the property is said, you now choose to be texted or connected to the agent. Your number is read back to assure it is the correct number but when all said and done, no text ever comes. I tried being connected but the phone rings for about two rings (sometimes one) before going to a voicemail box that is full. Leaving a voicemail isn't an option. Your last hope is to send an SMS that no one ever replies to. This went on for two and a half days. I can't even count how many times I've tried each option. Finally I listened to the automated system one last time to get the name of the business and was able to find a website with a different number to contact them. Sign of life! I didn't get the name of the woman I spoke to but she was nice (one star) and seemed knowledgeable of the property I wanted info on. She informed me that "he" would be showing the property on Friday 7/21 and it would take place between 5pm-6pm. I took her word for it and didn't bother to call Thursday due to all the calls I placed Monday 7/17 - Wednesday 7/19. This call took place 7/19. Fast forward to Friday. Traffic in LA is ridiculous after 3pm especially coming from the LAX area where I work so I made arrangements to leave work 3hrs in advance so I could be around the Downey area for the showing. I arrived to the property an hour in advance and parked to what looked like a ghost town. I decided to call to see if the agent was on his way only for the woman to tell me "he" is showing a property in Upland and the Downey showing was Thursday 7/20 and is now closed. Hearing "he" again and not the actual name of the agent leads me to believe it was the same woman I had spoke to prior unless there's more than one woman there who addresses the agent as "he". I calmly told her thank you and disconnected the call. Words cannot even express how furious I was. Not only did I have to jump through hoops for days to get information, once I finally got it, it was incorrect leading to wasted time and gas. What realtor doesn't check voicemails and clear them out? "He" that's who! and still as I type this, I have no clue who he is. Maybe I should have called Thursday but doing so would have implied I didn't believe what was said to me the day prior. I could have called Friday morning to confirm rather than later in the day but even had I done so, the showing was still Thursday. Some advice if you're willing to take it: 1. Provide more info. A direct link to your business's website and a secondary number would have been great. 2. Fix your automated voice system. If it's job is to perform certain functions then it should do so. I like mobile games but this isn't a game of how fast I can type in a 6 digit number nor how many times I can request a text. 3. Check and clear your inbox. This leaves me to assume there are clients who left voicemails but calls were never returned. Or maybe they were but messages weren't cleared. Either way, it's a bad business practice. 4. Properly train staff. By no means should an agent be referred to as "he" to a potential client. It's said as if the client may already know who "he" is but even if that were the case, it's unprofessional to not say the agents name. 5. The most important part of it all...make sure the information given is accurate. I get mistakes happen but it was the path from trying to gather info from the little that was posted, to dealing with a dysfunctional automated voice system, to finally reaching someone only to be given inaccurate info that's the most frustrating. Not to mention wasted time and gas. The New City Reality 7/17/17-7/21/17 read more

This management company is very unprofessional, and have their relatives reviewing their yelp page, giving 5 stars. Dealing with this management company is simply, the worst experience any tenant can experience. They do not research, they accuse, and do not know the concept of grammar, in any of their e-mails. They also like to threaten tenants and say "legal actions", as if they even know what that entails. DO NOT USE THESE PEOPLE! read more

Samuel is a very genuine, very professional realtor! He has helped my Husband and I in our search for a new home and is very understanding of all the specifics we want. His staff is always polite and helpful! I have already recommended Samuel and TNCR to friends. Thank you, New City Realty! read more

This people are wonderful, they are very professional very helpful and honest too . They helped me to get my first house. It was hard to decide the location so they show me houses everywhere in California and they were very patient. They helped me before and after buying the house . I highly recommend The New City Realty , they are the best read more

Start when I was looking a round in the area for property management company , I called couple companies , but when I talked to Samuel over the phone , he explain a lot about what he will do for me to make sure my house in really good hands , he was on it , when we had first meeting he has everything ready , once we sign the agreement , he sent his professional photographer in the same day , and next day the property was in the market and was rented to great tenant within a week Thanks a lot TNCR team and special thanks to Samuel read more

The new city realty one of the best property management company in the area. I need to rent my home because I relocated to another state. And I Called them for quote the prices very reasonable and very low for the services they provide. They are amazing team all professional when it comes to time consuming. They on it. Every time I call or text for any info they send it right away. All clear nothing hidden from the owner everything is online and easy to handle. I love the way they doing Keep it good work TNCR. Many thanks Samuel And his team read more

TNCR has been really good I totally recommend it I hope it continues to make owners and tenants happy.. I will definitely keep my business with guys forever I've been stressed free since I decided to let you guys handle my property tenants are happy no complaints at all read more

I was really interested in a rental but they charge $48 per applicant!!!! I've already paid $95 total for all these application fees. $30 at one, $25 at another and $40 (which I thought was extremely high) at another. Now I see they want $48?! I haven't had to rent in 6 years and even then my landlord just asked for me to get him a copy of my credit report and paystubs. What are they doing for $48?! It takes 2 minutes to download a credit report and 2 minutes to look at paychecks and maybe 5 minutes to call previous landlord. Sorry, rant over but I'm just tired of these property management companies trying to take advantage of the application process. Especially now that there are so few rentals out there. Then I came on here to see if perhaps it was worth it to pay that but I see bad reviews so that just made me say, save your money girl. Anyways, not that they care but they should consider lowering that price, I can't imagine someone with multiple adults trying to apply to one house. 3 stars bc I'm not trying to hurt or help their business but it needed to be said. read more

I can never ask for a better landlord! These guys are pros right from the start. Let me just preface by saying I have been a renter for over 15 years. Everyone I have come in contact with from their office had been nothing but awesome. The walk-thru is detailed, which I liked. I never really have had any major issues with my place and when I did have concerns (minor, few and far apart) they made sure they were addressed right away. I even signed a 2 year lease after my 1st year because this is the most stress-free place I ever had. So thanks to Noely, Samuel, Ivan, Chris, and everybody in this company. You guys are doing a great job! Keep it up! read more

Samuel is truly an agent with expertise and wealth of knowledge to provide the best He been my real state agent for the past four years and half and am always happy and comfortable when I do business with a pro like him Thank you Samuel for your friendly customer service 24/7 read more

Not once but Twice! Sam is the man! He helped me and my wife last year with the process of purchasing our first home together. He is diligent in his search for the perfect fit that we wanted in the neighborhood we wanted! He negotiated for us like a pro and guided us through the process step by step. We were so pleased with his service and professionalism that I came back for his services when it was time to sell my parents home. He was beyond helpful and was so knowledgeable. We will hands down be coming back to Sam for our future real estate needs. His office is always courteous and thorough with the documents and overall made both experiences hassle-free. Thank you to New Century Realty! read more

This company is very helpful to explain what your looking for and very organized along with great customer service. I recommend a lot of people to this company! They are very cheap along with non stressful very easy and with so much patience! I highly recommend this company to those who are first time renters and also buyers! read more

I scheduled a time to view this property through an app. The real estate agent texted me 2 hours before, even though the appointment was made the day prior, that she requested the day off. She had things to do. She rescheduled for the next day at 130. It was set as an appointment,not an open house. We arrived 15 minutes early and waited, about 5 minutes prior to our appointment I notice other cars pulling up and people standing in the driveway. Seemed odd. The realtor swooped into the driveway rather quickly in her white C Class mercedes... my children and I are standing on the sidewalk as she greets all the childless people, never acknowledging us. She let everyone in... still no acknowledgement, then came out of the house and asked if I had an appointment. She didn't ask that of anyone else, possibly she thought that we were standing in the 100° heat staring at her for fun? I would like to note, this realtor looks like she came straight from the club in her blue mini dress, however she found some keds to throw on. I guess kids with a mini dress us todays professional? I missed that memo. Mind you, I work in property management. I'm very well versed in fair housing and professionalism... an I am well aware of my familial status as a single mother. Moreover, I was quite shocked that this "professional" agent refrained from wearing the legally required face mask during this Covid quarantine, and her lack of concern for social distancing. A truely disgusting experience. Btw, the house was not show ready and priced out if its market. Pretty sure I watched a drug deal while waiting. To pay $2300 to live in the ghetto. I'll pass. read more

TNCR Property Management - No mask, mini dress and zero f@*!$ given. Social distancing? Who cares? - Real Estate Services Near Me - Rialto, California

I have been using Samuel and his team for many years. They have always helped me with my properties and investment strategies. Ashley has also been there for me whenever I needed help with my lease agreements and contracts. They are my family, couldn't do business anywhere else m, I am forever grateful and loyal. Thank you TNCR. read more

If I could give a negative amount of stars I would. Samuel and his "manager" Nora are liars and thieves. They stated I could move into a downstairs apartment if I cleaned and painted. I paid to have the trash removed from previous tenants and began the cleaning process, and then they stated I could not move into it. They used me. Nora stated " we will make it home for you", well if this is how she makes a home, I don't want to live in it. They dont respond to my messages. And as far as I am concerned they are unprofessional and thieves. They do nothing to help with the roach infestation from a previous tenant, which is affecting more than 4 other apartments, they respond to leaks and emergency situations on their time, not addressing things quickly. Nora encourages the tenants to be rude and disrespectful to each other and causes problems so she can move her own people in. Her friends have stolen my cat and are now harassing my mother. Nora is trash, and conducts herself as trash and the company is trash as well. I thankfully no longer live there. Unfortunately my mother still does until I can find a place for her to go. I feel bad for anyone who moves into any complex Nora manages. read more

I've been working with Samuel the last couple of months. I've changed my mind about so many time about the different cities and type of property I want, but he was very patient with me. He is very professional and very helpful. He would answer text messages or emails in a minute. He was very fast to communicate any update. He is very organized so no problems with paperwork whatsoever. I couldn't have found my new beautiful place without him. I would recommend him to any friend or family member or anyone I know for that matter. Thanks Samuel!! read more

Samuel is a great guy. He helped me evict the old tenants I had, as they were really bad. He also helped me find good tenants instead. He has been taking care of everything about my property and making sure the rent is being paid on time. The house condition is still perfect as both of the new tenant and Samuel are taking care of it. I'm so glad to find such a professional property management company. read more

After fixing a rental property of mine I contacted and interviewed a few property managers in the area, by far Samuel stood out, his follow up to my questions and concerns were top notch. His fees are very fare and his staff very professional, Eileen is great to work with. He found me a GREAT tenant who has been renting for 3 years now, a perfect tenant. Their annual reports are very detailed and a huge help come tax time, I highly recommend Samuel, Eileen and TNCR.... read more

Beside my previous experience looking for a property management company; which they have been doing great on that part. Samuel has been helping me finding a new home. The New City Realty is the place to go to when thinking of buying your own property. Buying your own property is a big investment that you want to do it right the first time. I recommend you give it a shot. The are very good on educating their clients and giving them a variety of options. Very sincere people and such a pleasant experience! read more

One of the worst and STAY AWAY from these people and save your money and time. I saw one of their rental properties online and contacted them. When I went to view the home, I was told to apply ASAP if I wanted it. They asked me to do it online and gave me a website. So, I ran home and applied right away. In there I was charged ($45+$30=$48) for my background check and submitted all the required documents. The next day I called them to check if they got my application, and the lady I spoke with said they received my application and would get back to me soon. Since I didn't hear back from her that day, I called the next day and she recklessly said that the rental home was already rented out yesterday to the first person applied and that I was 4th applicant. I asked her if they actually looked at my application or run my background check. And she said there were 6 other applications but they didnt go through any of those as the property owner just went with the first person applied. So I asked her if I would get my application fee because they didn't even check my application for which she rudely said we will not be able to refund the fee and I could check with my credit card company to get my refund. I was taken back by her response and immediately called my CC and raised a dispute. To my surprise, my CC came back after a month and informed that these scam company provided some proof about the services they paid. I'm curious to find out what kind of service they claim to provide and I will know it soon. I raised the dispute again. I will not leave these guys until I get back my hard-earned $48. If you are/were a victim of this fraudulent company, please join me and we can send these guys to a place where they belong. They cant just get away with the hard-earned money of others. read more

TNCR and Samuel are great! He was so helpful in the purchase of my building and was so efficient with a prompt closing. He's been great in managing and making sure there are no vacancies. I will definitely use his expertise in all my future purchases. read more

After searching for property management company i found TNCR with Samuel mikhail. He is a very genius, talented, and professional person I have seen. I gave him a call about management quote and asked about the services he provides and He explained every little detail that I needed to know. After meeting with him, He give me the lowest price that fit my budget. I was really happy with the pricing and I was scared the price I got will effect the professional services I might receive but TNCR team And samuel surprised me with amazing professional services regardless. Everything was easy and smooth and professional. And I'm really happy and appreciate their good work. TNCR proeprty management is the best. read more

many thanks to this great guy samuel mikhael he is best realtor i have ever seen , polite, friendly always patient he listens to what u tell him very very professionl , and always on time he never disappoint u at anything u ask him to do amazing .. amazing samuel mikhael read more

DO NOT RENT 45691 MONREO ST. ***WARNING** We rented from them and signed a 3 year lease. The building is rundown with homeless people who broke into our office 3 times. They also broke into multiple offices downstairs breaking windows. The property management refused to pay for any repairs or remedy the homeless situation. The building is never clean, always sand everywhere. It is about 20% occupied, the rest of the offices are empty. Our air was broken, we were on the second floor. Its did not go down passed 84 degrees and in the desert, that is HOT. They kept on saying it was ok and then offered to split the cost of a new AC unit. We moved out after being there for a year and continues to pay rent for 2 years. Our unit, it did not exist according to the city building inspector of Indio which is why we could not turn on electricity on our unit because it was none existent. They turned on electric on the unit next door which turned it on for us but we could not get it in our name because we were not renting that unit. We had to pay a deposit of $600 which we are not getting back. They now are saying we owe them money for repairs! After paying 2 years for NOTHING, we owe them money? They owe us money. We payed for a none existent unit, lol. The judge will have a laugh about this when we take them to small claims court. This place is terrible and the property manager is even worse. What a joke. No repairs ever made and disrespectful. Money hungry, ofcourse, because they can not rent out any offices. Next time, we will do more research. Thankfully we have rented a wonderful office the last 2 years and they get things done right away and never blame the tenant or say that we have to pay for their repairs. STAY AWAY, you have been warned. read more

Excellent property management service. prompt, thorough, not to pushy, smooth transactions. Makes my life much easier.

Samuel and Eileen are very professional, and have been great partners in managing my property after I relocated out of state. I have left the property in their care for over a year now. When I was first looking for a PM, I interviewed 4 other companies, including one very expensive and another very cheap, and neither came prepared or as professional. In our initial meeting, Samuel presented a report of a rental assessment for my property. He and Eileen kept me up to date and are very diligent managing my property. I like that they're very responsive and professional. Overall, very reasonable, helpful, and knowledgeable people to manage my property. read more