Sunneshine Frey is unprofessional and YELP really needs to allow for a no-star or half-star review!! I am attempting to purchase my first home. The seller used Arbor One Escrow at 3750 Santa Fe Ave in Riverside. The Escrow Officer is Sunneshine Frey. Last week, the deal was canceled. All paperwork was signed to the cancellation by me (the buyer) and the seller. Sunneshine was notified of this. It has been three days into a new week and I have not received my check back, nor according to Sunneshine, has it been sent out! Why? read on... When my realtor and team requested the funds be returned which should be an automatic process after the seller and I signed the cancelation, Sunneshine stated that I needed to return HOA paperwork that she sent me, that I did not receive - (quote) "BEFORE we are able to send out the deposit" (unqoute). Return HOA paperwork? What, is she talking about? When my mail lady goes on vacation -- mail in the neighborhood always gets twisted. Anyway, During the deal, Sunnshine asked if she could send me said paperwork to which I said, yes. Sunnshine never stated that if for any reason the deal between the buyer and myself was canceled that she would not return my cash to me. The escrow company is the middle man in the deal. They do not get to hold your funds hostage when the deal is canceled IN WRITING by both parties. Do NOT use Sunneshine Frey at the Riverside Branch of Arbor One Escrow!!! Now, I need to call my attorney and get a demand letter sent to her if she persists in this nonsense! As if I already wasn't under a lot of other deadlines! Unprofessional company/escrow officer! read more

We sold another house and of course were pushed in the Arbor one escrow the second time and dealt exclusively with Louis Who was absolutely amazing always available by phone answered all of our questions was professional extremely knowledgeable and friendly this experience is in contradistinction to our last one so we want to say thank you to Louis read more

Arbor One Escrow - Real Estate Near Me - Riverside, California

I purchased a condo, the seller chose Arbor One Escrow. I worked with Sunneshine, she was nice to work with and everything went smoothly. No hitches during escrow, closed on schedule, everything was done accurately. My single complaint, and it is very significant because of how ridiculous it is, is that Arbor One Escrow does NOT support digital signatures (e.g. DocuSign) for all their own paperwork (I'm not talking about the final signing with the notary at closing; I'm talking about all the paperwork you fill out when opening & during escrow before that). So you will need to manually print & scan or mail back and forth all documents to them. It's 2021, and this is quite simply unacceptable. I would have rated 5 stars, but not supporting digital signatures is a deal breaker in this day and age. read more

Sent my paperwork to the incorrect address, which is not what I instructed them to do when the escrow closed. I asked for an escrow discount after the escrow closed and was told that could not be done. My escrow was a very quick escrow and I had a interest rate that was expiring, and time was of the essence so I did not want to hold up the escrow process. I have been in the industry for 30+ years. In the escrow industry, it is all about customer service! Their escrow fees are excessive. I have never seen a notary fee, a document preparation fee, and a loan, tie in fee as excessive as this company. read more

The absolute worst service and incompentence beyond measure. Promises and delays and excuses. Avoid if you can.

Thank you Molly Ruiz for being an extraordinary and very professional escrow officer. I have had bad experiences with other escrow companies when I represent the buyers, however with Molly at Arbor Escrow the experience was great! From the day we opened escrow to closing Molly was very friendly, responsive and helpful, (her assistant Luis was also very pleasant to work with). Molly made herself available after hours to help closing the transaction on time and that was very appreciated because other escrow officers are unreachable after 5. I would definitely use Molly again without hesitation! She's highly recommended! read more

Arbor One Escrow - Calle Esplanade - Real Estate Near Me - Riverside, California

I just bought a house in Corona, CA and escrow closed nearly a week late because Arbor One didn't verify the sellers payoff. They set the close date, the hadn't received confirmation, and they sat on it for a week. They didn't say anything to anyone until about an hour before we were supposed to get the keys. They've cost me at least $2500 in materials I have overpay for because my contractors couldn't start work in time. I'll be incurring more costs as this goes on. They offered me $250 for missing almost an entire week. I'll post more reviews as this unfolds. read more

if you want reliable and peace of mind during your escrow process ask for sunneshine frey. i got an efficient and fast escrow service. thank you for your great service i really appreciate it sunneshine. read more

Arbor One Escrow - Real Estate Near Me - Riverside, California

Allison Broussard one of the best escrow officers I've worked with. Shes very knowledgeable! She explains everything so we can understand. Her services are truly one of a kind. read more

I cannot say enought about Allison B at Arbor One escrow! I have worked with Allison on purchase's and sales along with being a Transaction Coordinator! She is always aggressive with responses and making sure the transaction no matter what "curve balls" may be thrown I am involved and we can close as scheduled! read more

Allison just helped me to close escrow on a sale of a $4.56M property and she delivered exactly what's expected

I've been a Realtor for close to 7 years and previously a FireFighter for 11 years. The biggest thing I've taken into my real estate career is communication. With that being said, Arbor one escrow in Riverside is one of the key reason why my transaction go smooth for my clients! Nani Bishaw and her assistant Michelle have been amazing to work with. It's like another extension on my team. I would highly suggest Arbor one to all the realtors I know. I think every agent needs to experience Arbor One's awesome escrow office. Also, They have several offices throughout the IE and South Orange County. Also if you haven't been to this Riverside office it's absolutely stunning. It's an old train depot brought back to life. They did such an amazing job. read more

Kathy Rios at the Riverside branch is amazing !! I've worked with dozens of escrow officers and she is a true gem. She jumps through hoops and makes you feel like she's working on your deal only. Very efficient and knowledgeable. Thank you Kathy Rios and Arbor one team read more

Left two voice mail muy third call i got hold of Lucille and talked to her about getting pricing and more information, she will email me everything, I waited a day and i figure maybe i gave her wrong info so i called back and left all my info for the third time that was 1 week ago, I feel lucky i probably dodged the bullet, I got another company that is doing a great job, do your homework. read more

Molly, Molly, Molly she is the best. I have worked with many different Escrow companies and many different Escrow officers in the almost 10yrs of my career. Molly is by far one of the best Escrow officers I have worked with, she is quick, efficient, and communicates all steps of the way which is important. My clients are please with her professionalism as well, I am lucky to have her as part of my Real Estate team. read more

Honestly they weren't horrible handling my Escrow Documents but they are kinda really rude, and have no Customer Service skills. Julie was probably the only nice one I met, and the receptionist at the Front 60% of the tIme she was nice, the other 40% she was kinda Rude . They need to work on professionalism when speaking to clients. read more

Allison was my Escrow Officer, I am so happy with her service. Always responded within minutes. Was on top of every little issue that needed addressed and was always pleasant and professional. will definitely use her again!! Thank you Allison for the 5 star service!!!! Blanca Fairway Mortgage read more

Julie Mcnight is the best ... always the lead in all my property business she is always helpful great person

I have been working with Escrow officer Molly Ruiz for several years. Molly is punctual, professional and has the absolute best customer service! read more

Nani Bishaw goes above and beyond the line of duty. My team and I have just state working with her back in July 2019 and we could not be happier. She is always available for our calls and email request which are many. Nani conducts herself in a very professional and friendly manner which makes her easy to work with. Thanks for everything that you do Nani!! Lets keep on clothes and escrows. read more

I currently started working with Molly at arbor One Escrow for a couple years now and I've been very impressed and pleased with all my transactions that we've closed. Any questions I've ever had they are sure to get back to me in a timely matter. Which as an agent its a very big deal when you have deals on the line. I give Arbor One Escrow two thumbs up! read more

Arbor One Escrow is an awesome escrow company to work with. Nani Bishaw and her assistant Michelle are wonderful to work with. They are always on top of things and get things done in a timely manner. I enjoy working with a great team! read more

This was, to be fair, a very tough series of transactions, all domino stacked against each other, HOWEVER, the level of attention to time frames and ability for this company to process basic steps of a loan funding and recording was extremely disappointing. read more

I have been working with Julie McKnight & Penni Anderson at Arbor One for almost a year. They have amazing customer service and always answer my calls & emails in a timely manner. My clients are also very pleased with the escrow process. Thank you so much! read more

I have to say it's the first time I worked with Arbor One Escrow in Riverside I had the pleasure to work with Amy Walsh and all I will say is it was exceptional service. Anyone looking for an escrow officer that does an amazing job please consider using Amy Walsh from Riverside escrow. read more

Penni and Julie were just awesome! Everything was communicated timely and no delays. This was the smoothest escrow I've ever had. The ladies are true professionals and very friendly. They answer the emails quickly and are easy to reach with questions. Thx Arbor One, Perry D . read more

Nani Bishaw is an excellent escrow officer! I only use her services for my mortgage business. She and her team have consistently performed above par for anything I've sent their way! My business, BraunerHomeLoans.com, definitely recommends Nani at Arbor One for your escrow needs! read more

I have worked with Julie for years. It is her amazing customer service and knowledge is key to a successful closing. I always know that my buyers/borrowers are going to be taken care. read more

I am a mortgage processor that has been working with Molly and her team for several years now. I can't give enough praises to how amazing this escrow company is. They are always quick and responsive, know their stuff and deliver excellent customer service. Any time I have a client, loan officer or broker ask for a recommendation for escrow services, I send them to Molly without hesitation. They deliver each and every time. read more

I'm a full time Realtor and have been working with Arbor One escrow for more than 3 years.. the customer service and experience is exceptional!! Molly Ruiz has been escrow officer for every transaction and she is amazing.. my clients love her too. Molly's team takes care of all my clients needs as well as mine and I don't really have to worry to much about how the escrow process is going. read more

I'm a full time realtor who has done enough transactions to know the difference between an escrow company that provides excellent service and an escrow company that provides not so good service. The difference is usually how smooth a transaction goes when it comes to the escrow company doing theIr part. Arbor one escrow alway's goes above and beyond and I have never had any issues in a transaction when teaming up with them to get my clients home sold. If your an agent who sells peoples homes and do not have a preferred escrow company or if your not an agent just selling your home on your own (which I don't recommend...hire an agent) then give arbor one escrow a try I assure you will not be disappointed. read more

yes, as good as it gets! big kudos to Michell Vanlandingham who is one of the amazing escrow officers! She goes above and beyond to help borrowers and personally assisted me to close a transaction and agreed to meet them at 730pm in her office!?!?! You've got a sale? this office is who you want to handle your escrow. Professional, dedicated and true team players:) read more

My experience with Arbor One Escrow was awesome! I had lots of questions and Julie McKnight was able to answer all of them. When I called she was always available to put me at ease. All the staff there were very nice and professional and treated me very well. When I went to sign my docs it was in a very nice and private setting and professionally handled. All paperwork was explained to me and I felt very comfortable with the process. I had an issue with my insurance for my house and Julie made contact for me while signing docs and resolved the entire issue during the doc signing time. Everything was made easy and flowed without any problems. They even handled issues and questions the seller had regarding the sale of his house to me. I highly recommend Arbor One Escrow and Julie is the go-to person. read more

I just love the way this company gets things done. We have used them several times and they are the best, and will get all of our future escrows! Try Nani Bishaw this lady is fabu read more

Stay far away from this company. They never respond to emails. Getting documents you need is nearly impossible. But if they need something they sure except you to respond right away. read more

I continue to have the best experience with Arbor One Escrow, they make me look good to my clients. Without a doubt Nani Bishaw goes the extra mile from meeting with clients during non traditional office hours, making phone calls to my clients and providing them with updates every step of the way, to just checking in to see if there is anything additional that I may need as an agent. Prices are competitive and service is excellent. Do business with the best, Arbor One and Nani Bishaw! read more

If I can give more than 5 stars to Molly Ruiz and her Amazing team I would! They are an absolute dream team. Their attention to every transaction is like no other. I know my clients will always be well taken care during their transaction; whether t be selling or buying side. They get everything done in a timely matter and are always available to answer any questions for our clients. I highly recommend anyone who is looking for a reliable, honest and trustworthy escrow company/team to hire Molly Ruiz. She has a heart of GOLD and it is always a pleasure to work with her. Hiring Molly will be the best decision you ever make guaranteed!! Thank you Arbor One Riverside, Molly and Team for always going ABOVE & BEYOND! read more

They communicate very well. answered all of my questions, polite and courteous. GOOD JOB ARBOR ONE

Nani is Amazing!! Me and my team enjoy working with her and her assistant Michelle. They are always available for me and my clients whenever there is questions. They are quick, responsive, and professional. They continue to provide me and my clients with amazing customer service. I highly recommend Nani if you're looking for an escrow officer. read more

Molly Ruiz and her team go above and beyond what any Escrow team has done. They always exceed all expectations in everything do. Communication is key when dealing with Real Estate transactions and they nail it!! No job is too small or large for this powerhouse team! read more