Claudia Martinez at Claremont Escrow provided top-tier service throughout our purchase transaction in Ontario, California. She was incredibly efficient, always on top of every detail, and maintained stellar communication from beginning to end. Claudia kept the transaction moving smoothly and made sure our entire team stayed informed at every stage. She was professional, responsive, and truly a pleasure to work with. I highly recommend Claudia and the Claremont Escrow team! read more

I am very grateful to Claudia for helping my family close escrow. She was very clear and professional throughout the process. After closing escrow, she even sent back the remaining balance. Claudia truly built my trust, and I have great confidence in her work. If I have the opportunity, I will definitely continue working with Claudia. Thank you so much, Claudia. My sincere thanks to you. Anhphan read more

I would 100% recommend Claremont escrow. Veronica and her team were exceptional. They went above and beyond we had a timeline that we had to meet and they were all very diligence and on top of things they made sure that everything ran smoothly and our transaction closed in time to meet our deadline. They were on top of things, even with all the holidays and holiday hours. I would use them over and over again. I recommend them 100%. read more

Well I just sold my house and I am using Claremont escrow for the first time and I met Shelby and she was awesome and answering my questions and helping me through the process of signing all of the documents to finalize the sale of my house!!! It's nice to see someone you don't know help me with the process and letting me know about the next step to complete the process and I really appreciate that Shelby is great at what she does and I will be telling everyone about my experience with Claremont escrow!!! read more

Shelby has been very attentive throughout our home sale process. She was on top of things and always kept us informed. The process was so smooth - thanks to Shelby! I highly recommend her from Claremont Escrow. read more

We had an amazing experience working with Claudia during our escrow. She was very communicative, immediately answered any our questions, and had a keen attention to detail. We felt totally at ease through the entire process. Thank you Claudia!! read more

Shelby and the team at Claremont Escrow are wonderful. They took care of so much, kept all stakeholders informed, and were professional and efficient. She really made the whole process easy, and all the different notices, government documents and agencies were all handled. Next time you have difficult transactions that need an escrow, use Shelby and the team at Claremont Escrow. read more

This review is specifically about Shelby, who was totally wonderful throughout this whole process. She communicated well with both buyer and seller and made this pain free. She helped with the sale of one house and then when the close of me purchasing a house was delayed, she was very helpful there as well. Always available on the phone as well. Nothing but good things to say! read more

Everyone at the office was so helpful, kind and efficient. I am new to this whole process and Claremont escrows team took care of me beginning to end. Thanks again guys! read more

Five stars for Kim, one star for the rest of the business. Needed to execute paperwork through our bank with Claremont Escrow - I did not select to work with the business. Was extremely disappointed to discover that, despite requiring masks as-posted on their front door during the COVID pandemic, Kim was the only member of their staff wearing masks. The front door was locked, and the woman that answered my knock was not masked. A dozen staff members were unmasked, rendering me very uncomfortable as I walked through their hallways. As I was leaving, one unmasked blonde woman was yelling and laughing in my direction at a coworker while I was passing. Given municipal mandates and posted mask requirements, I was really disappointed and felt very unsafe using Claremont Escrow. I would not return to this business. read more

I have had the pleasure of working with Claremont Escrow for several years. Their team is excellent when it comes to communication and their commitment to quality service is impeccable. read more

As a Real Estate Broker it's refreshing to work with a company so dedicated to service. Keep it up!

Nothing good to say about this escrow company. If you have a choice to go with another escrow company other than Claremont Escrow. I would highly suggest you do so, lack of communication and lack of support to the seller...be wary **Update to respond to the comment from Claremont Escrow** My original review was deleted because I mentioned the other parties you worked with on the transaction and were called out. This review needed to be about my experience with Claremont escrow; which it now is; not them....if only they had their own yelp page. My review stands; your company has poor communication and no support to the seller...I would recommend a different escrow company every time. read more

My husband and I used Claremont Escrow for the sale of our home. We chose them because they have been in business for years. They're a proven local company. Our realtor along with us were very pleased with the professionalism in which they handle business. What we liked most about them is keeping us in the loop. Getting things done in real time that worked for us. They left no leaf unturned! Thank you Claremont Escrow! read more

UPDATED June 03, 2024 Claremont Escrow acquired funds held in earnest by a morally bankrupt and now-shuttered College Escrow for a property my family was prevented from purchasing. As the CFO acknowledged in our last phone conversation, holding two escrows on the same property simultaneously is against the law; yet the funds Claremont Escrow is presently holding that belong to my family are from a thwarted transaction where the seller, listing agent, and College Escrow conspired together and knowingly held two escrows on the same property at the same time. The agreement we were asked to sign requiring a release signed by both parties was based on the understanding that all parties would behave legally. As the seller, listing agent, and College Escrow did not act legally, the terms of the contract requiring a release signed by both parties are null and void; the earnest money should have been returned to the buyer who was wronged in this transaction. At this time, the CFO of Claremont Escrow states they cannot forward the funds to the state for another three years because my parents contacted them directly after receiving a letter from the Office of the State Controller. They argue they must not hear from my family for 3 years before forwarding the funds to the state. There is no assurance of this as College Escrow did not hear from us between 2010 and 2017 and they still held on to the money. Claremont Escrow presently has a former College Escrow employee working in their office, which is why this is of concern. 15 years have passed, and we are being told to wait another 3 years. My immigrant grandmother died waiting for these funds to be returned. The very least you should do is task your former College Escrow employee with drafting the necessary document where all funds are returned to the buyer and sending releases to both parties as we had repeatedly asked them to do. College Escrow would only send out release forms to both parties where the seller benefited from receiving 100% or 50% of the earnest money, despite holding two escrows on the same property and selling to the one that closed first. College Escrow should have handed over accurate files with the funds; you should have made sure of this before accepting them. If you presently do not have the seller's contact information on hand, task your former College Escrow employee with finding him. read more

In Real Estate Customer Experience is so important, and Claremont Escrow delivers every time. We only use Claremont Escrow because of their consistent customer experience which has been exceptional. Would highly recommend if you are looking for a great escrow company. read more

Diana Delgadillo , my escrow officer was very communicative in the transaction of me selling one of my houses. As I told her, she was the easiest part of the process. I could always count her communication being prompt and informative, she even helped me out on some of the paperwork I did not understand. Thanks so much. read more

I have worked with Claremont Escrow for awhile now. They have great customer service. Always a pleasure to work with. Kim and her assistant Diana are very knowledgeable, professional, and a pleasure to work with. I highly recommend Claremont Escrow. read more

If I could give Kim & Diana one star, I would. This is the absolute worst escrow company. Completely unresponsive, unorganized, rude and inconsiderate. I am STILL waiting for my closing paperwork after 6 weeks and asking for it numerous times. Diana repeatedly called me "Mr. Last Name" during the escrow process. Way to assume a single female cannot purchase a home on her own. A complete utter lack of customer service. I have had to repeatedly email twice for responses. Below is the timeline so you can see the hell I have had to go through. 11/03 - Diana asks if I am holding title as 'Single Man, Unmarried Man, Married, or Widower?'; correct her that I am a single WOMAN (Google email picture clearly shows that) 11/04 - I ask questions on paperwork. No response. Follow up the next day. I am now instructed to not fill out that form?? 11/11 - I ask a question on paperwork. No response. Follow up on 11/13. 11/13 - Diana refers to me as "Mr. Last Name". Correct her again. 11/16 - I ask a question regarding HOA. No response. Follow up the next day. 11/30 - I ask a question on wiring instructions. No response. I follow up 12/02. 12/07 - Escrow closes. I tell Kim & Diana, I need Final Closing Statement ASAP to turn on utilities. 12/08 - Final Closing Statement is sent. Water is already turned off so I pay $215 fee to turn it back on. I email Kim, "Will you be sending the entire closing packet today as well or will that be sent via mail?' EMPHASIS ON ENTIRE. Later that week 3 documents arrive: Final Closing Statement, Home Warranty and Property Insurance. This is NOT the closing packet. 12/29 - I ask when the ENTIRE closing packet is going arrive. I am now concerned it has not come. No response. Follow up 01/04. 01/04 - Kim confirms she only sent the 3 documents. I again, ask for the *ENTIRE* closing packet. Response from Kim, "What you are asking for is different. I will have to pull the file and get those items for you. We don't send those items out unless requested.' I confirm I want it sent immediately and provide address. 01/18 - I still do not have the packet. Yet again, I email Kim asking on the status and state I would like it overnighted or dropped off at my residence. It has now been 6 weeks since close. NO RESPONSE. I follow up 1/19. 1/19 - Response from Kim, "I am having to re-copy and re-send everything."... Still does not tell me when can I expect it? I ask when it will be sent, NO RESPONSE. No apologies. Zero out of office email responses so unclear as to why this has been so incredibly difficult. STAY. AWAY. read more

Someone from the business keeps trying to tell me it's my fault. I've blocked all communications from this company - I should have known from the rude service I initially got that this would be their tactic. Again, research, research, research The great reviews are from agents... that should tell you something read more

RUN!!! If I could give 0 stars I would. Kim and Diana never took responsibility for anything including helping the buyers with escrow documents and the wire transfer. Consistent lies, lack of communication and pointing the finger at the other party not to mention the lame excuses. Even when explicitly asked to do something, they just don't. Tried to give the benefit of the doubt--no dice. No decent escrow officer takes more than a week to put together the closing documents after recording. They even managed to piss off the lender. Realtor/ represented the buyers read more

Didn't choose to work with this company for my real estate transaction, don't think I'd choose to work with them again. Customer service was not great, the pricing on certain fees kept changing, the process was rushed and not explained well, I was given incorrect instructions for a document. But the transaction was quick. They're probably better for experienced people, maybe not first time sellers or buyers. read more

Great service would highly recommend Claremont escrow to anyone in the area. They do more than just title and escrow. You got my seal of approval with this company read more

Had a great experience Vanessa Alcaraz helped me out she was very professional, prompt and explained things in Layman's terms for me What I loved was that anytime I had a question, she would be right there right away to help made closing very flawless Thank you! read more

CLAREMONT ESROW REMAINS THE WORST COMPANY EVER!!! Mike - do you Really think I would confuse SUCH A TERRIBLE BUSINESS??? Thank God you guys finally got rid of her, but that doesn't excuse the rest of your staff for their deplorable behavior! Not to mention, the ridiculously high fees that when addressed, I was literally laughed at! If it weren't for the fact that we needed to be out of our current home by a hard deadline, I would've walked away and saved my sanity! Escrow finalllllllyyyy closed officially mid-December 2020, and once again because YOUR Representative was in cahoots with the selling agent, we recorded a week too late and we weren't even notified of the closing until my agent had to find the selling agents personal cell phone at 8 o'clock at NIGHT just to be advised that the keys were tossed in the backyard. Apparently, Claremont Escrow advised everyone of the recording EXCEPT for myself or my agent. CLAREMONT ESCROW IS THE ABSOLUTE WORST COMPANY!!!! read more

They were very helpful with working on my house sale. They were very helpful and very persistent and very reliable. They really explained everything very well and worked very hard to close the sale as soon as possible. read more

One of the most respected escrow companies in the SGV . I love working with these team of fine and professional individuals . They always make the process of a transaction very smooth. If you are looking for a trustworthy company to work with Claremont escrow should be you choice read more

i work with a ton of escrow companies and one that i work with gives me ZERO problems and that's Claremont Escrow. Mike and his ladies are always available and have never made a mistake with one of my files. bomb.com read more

I loooooooooooooove working with Vanessa and Tina.. I'm never disappointed. They're always there to help me if I need it. If I don't understand something they walk me through it. They're very caring and eager to please. I love working with them and will continue to do so. Thank you Ladies for all you do for our office. Thank you read more

Jeannette P, our escrow officer was very helpful in this whole process of us buying a house in the area. She is very responsive to our questions. Would definitely refer her to friends and family needing an escrow officer in the future. read more

I'm writing as a buyer and unfortunately I did not have a good experience with this company. The person assigned to us, Debby, never once took a call from me the entire time we were in Escrow. Shelby was pretty responsive and I appreciated her help, but it felt condescending the way I was communicated with by anyone else. Our final closing documents had errors so we had to redo them. However, they corrected this by the next day. They are more expensive compared to other similar companies, so I would expect at least decent customer service. Instead, many of my emails were met with one word answers like "ok" and "yes" and "no" - giving the impression they do the least. They also said they'd confirm the correct address to send the final check to before they sent it, but they did not, sending us on a wild goose chase to collect the check. I would not recommend this company. Some politeness here would have gone a long way for me and it's the lack of respect I was treated with that led me to write this review. read more

Super great escrow company to work with. Vanessa was awesome about communication and was friendly on top of being very professional. Nice and easy to work with, which is always a plus! read more

Claremont escrow is the best!!!! They made my escrow experience pleasant due to their professional and efficient services. My escrow officer was always one call away. She kept me abreast of any problems and work diligently to resolve any/all issues. This is my fourth real estate transaction and by far the easiest. I recommend Claremont Escrow company for your escrow needs. They helped me remain calm during the stressful sell and transfer of my property. Vanessa, my escrow officer was the best. She always had a smile and can do attitude. I am grateful to everyone who played a part in making my dream home at reality....Claremont Escrow did their part and got the job done!!!! read more

Fantastic company Kim and her staff are professional. and reliable . I highly recommend this company to realtors and anybody selling a house read more

Claremont escrow is an amazing escrow company who I have worked with for over 15 years. Kim and Diana have assisted me with all of my real estate transactions and their teamwork and service is second to none. The team at Claremont Escrow are very professional, thorough and go above beyond for all my clients. read more

Kim & her staff made the escrow transaction quick & easy! Thank you again for your awesome customer service!

I am unhappy with Claremont Escrow's performance with my escrow. I started escrow on June 30th, escrow closed August 13th and today is October 15th. I find it extremely difficult that Claremont Escrow who hired Fidelity National Title located in Long Beach, together can not clear up an already paid property tax bill. Instead one blames the other and I had to pay over $9,100.00 again in property taxes for them not being able to get the tax bill corrected during and after escrow. It is strange that I paid for this and somehow it is now my responsibility to perform escrow's/title's job, clear the property tax bill and obtain my refund that they and/or their title company they hired can not do. I guess I have more expertise than them and will need to solve this myself. Will I get a refund? read more

This review is from the perspective of a home buyer. The seller chose this company for our escrow. We had nothing but bad customer service from them. They made several big errors on our escrow. The first was putting the wrong purchase price on the documents. The second was mailing the paperwork for someone else's escrow intermingled with some of the correct documents to us. There were several other smaller mistakes. On top of all the errors, they overcharged us! We got 2 quotes from 2 other escrow companies in the same geographical area. They charge more than both of those companies by over $900. When we brought that to their attention, they refused to adjust their prices. I would give zero stars if I could. Buyer beware! read more

As an Investor I've used various Escrow companies, but I've had the best luck here. Customer service is great and the transaction process is always smooth. The communication with Vanessa my Escrow officer is excellent and she is always available. Honestly if I could give Claremont Escrow more than 5 stars, I would. Talk about service above and beyond what anyone could expect. The speed and professionalism of all the staff that i have dealt with is just remarkable. They are a joy to work with, accommodating, and so knowledgeable. Even with very short notice they work quickly and stayed late to get my transaction closed. I would recommend Claremont Escrow to anyone who wants an enjoyable and seamless transaction!! read more

Review of VANESSA....We entered into a 30 day escrow and this office didn't even contract us until the 10th day. That day we were told we needed an appointment with the notary to sign some documents. We got an appointment the same day. After signing documents with the notary I asked for an "Estimated Settlement" which we hadn't received. We waited for about 20 minutes and VANESSA came in and said she looked over our file and there were more documents needing addressing. One being the HOA ordering. VANESSA told us that we needed these documents from us within three days or there would be a LATE FEE because we were far into the escrow already. I got information to her the next morning where she sat on the information for another six days. Now we are day 17 into the escrow and she informs us those documents won't work and now we have to pay the LATE FEE. At that point I am very angry for her handling of this escrow and she proceeds to tell me its BECAUSE OF COVID!!! No apologies, she blames COVID. She says the office is not open to the public etc... Since when do you just show up at an escrow company without an appointment and I got a same day appointment which shows they are not overly busy. No apologies, she says well are you saying you aren't going to pay the fees? Horrible service from VANESSA. I have been in the real estate business for 30 plus years and this is the WORST escrow officer I have ever dealt with. read more