Our stay was absolutely incredible from beginning to end! This was hands down one of the best stay…read moreexperiences we've ever had. The home was spotless, beautifully decorated, and had every amenity we could have possibly needed. It was even better than the photos! The location was perfect, and we felt completely comfortable and at home throughout our visit. It's clear how much care and attention goes into maintaining this property and creating an amazing experience for guests. The view from the decks are incredible. We liked to sit out there every morning and night to watch the sun rise and set through the pine trees. We truly couldn't have asked for a better place to stay. We would return in a heartbeat and will be recommending this place to all of our friends and family. Thank you for helping make our trip so memorable--we can't wait to come back!

This was such an amazing experience. This home is 5000 square feet of pure luxury. This was my 2nd…read moretime staying here and I will be back again very soon. My family rented the both houses next door to each other and both homes were immaculate.

A super nice, luxurious location, close to the ski slope, we will gladly return whenever we have…read moretime. A super nice, luxurious location, close to the ski slope, we will gladly return whenever we have time.

This was such an amazing experience. This home is 5000 square feet of pure luxury. This was my 2nd…read moretime staying here and I will be back again very soon. My family rented the both houses next door to each other and both homes were immaculate.

Had such a blast. Had never been skiing before. Paid $130 for a lesson, lift pass for the day and…read moreequipment rental. We had Rachelle as our instructor. She's AMAZING! Went during the week so had, basically, a private lesson with my friend. Will definitely be coming more regularly and make this a hobby. So much fun!

Amazing..BAM-out the Back Door and you are a few feet from the Mountain…read more.. Great Condo and well stocked kitchen! Get there today! Outstanding service by the Owner/Manager. Five Star Amenities...best unobstructed VIEWS, awesome! Best place ever. Call them ASAP!!

This is one of the nicest cleanest homes we have ever rented. Owner is very helpful and very…read morereasonable rates. They have over 50 five star reviews on VRBO. Walking distance to Bear Mountain and next to the national forest for great walks and hikes. Highly recommend.

First time using Big Bear vacation rentals and was very pleased. Check in process was a breeze…read more They just give you the combination to the lock box and open the key holder. Cabin was beautiful and very clean. The outdoor patio deck really needs some help. It's looking very decrepit. And they should put a nice outdoor dining table on it as well instead of this plastic two seater. Everything worked very well except for the Jacuzzi didn't get as hot as we would've liked. Some items that people use every day were not there as well like no kitchen towels, no olive oil or pepper. Very limited spices and items to cook with. Other than that, they let us check in a bit early and responded to all messages in a very timely matter. Very professional. I am renting again in January for a five week stay this time at a different location and will update my review. Highly recommend this company!

We rented a cabin this weekend. They were extremely organized and efficient. Check in took…read moreliterally a minute and they texted the address, access info and WiFi info before we even left their office. We had a problem working the hot tub and two men showed up in less than 10 minutes to resolve!

UPDATE: After months of delays, repeated follow-ups, broker…read moreinvolvement, and extensive written documentation, Bruin Trojan Escrow finally reimbursed the additional $820.93 flood insurance overpayment that should never have happened in the first place. What should have been a simple accounting correction turned into an exhausting process involving multiple rewritten escrow amendments, inconsistent explanations, delayed responses, and attempts to require unnecessary liability language before releasing funds that were already owed back to me. Ironically, when escrow failed to pay my homeowners insurance at closing and I had to personally pay out of pocket to avoid cancellation, Janet Stevens-Moore issued reimbursement immediately with a cashier's check and no signed release or special documentation required. But when it came to returning the duplicate flood insurance payment escrow collected in error, the process became unnecessarily complicated and dragged on for months. Only after my realtor escalated the matter to her broker did meaningful progress finally occur. To be fair, the refund was ultimately issued and delivered via UPS. However, the overall experience left serious concerns regarding communication, escrow handling, transparency, and professionalism throughout the transaction. I would strongly encourage anyone considering using Bruin Trojan Realtors and Bruin Trojan Escrow to ask detailed questions, carefully review all escrow documents, independently verify all insurance and fund disbursements, and ensure they fully understand any affiliated business relationships involved in the transaction.

Let me start by saying that I have been in real estate in CA, AZ and NV. I gave up my CA license…read moreafter several years of living in AZ. Working with Janet in the Big Bear office has been a highlight for me. She knows her stuff! She is diligent, professional, knowledgeable and personable. I have sent quite a few referrals her way and vice versa. I have always heard back from my clients that she is the best and very glad I sent them to her. She has lived in the Valley for 50+ years and I highly recommend using Janet if you are looking for property in Big Bear Valley.

Can't say enough about this beautiful home. It has everything you could ask for, well stocked…read morekitchen with everything you could ask for. We will definitely be back. Nena is an awesome host !

I'm having so much fun in big bear. This cabin is exactly…read morewhat I was looking for. . I DO NOT like old cabins, and this blew me away. I would say it is Industrial Rustic kinda hipster looking. . Everything is basically brand new, and the view is possibly the best view I have ever seen. I can see the lake, the slopes, and other cabins. And it is very close to the slope and the golf course. . about a mile away from the village. We went to el jacalito (i recommend the Cadillac margaritas). We are cooking carne asada on the new grill on the amazing balcony. . Seriously view is to die for! I definitely give a thumbs up!

I loved this cabin! It was spacious and had a great modern decor. There was even a nook to do my…read moreyoga in the morning before I went on the large deck to watch the sunrise. The views are amazing. You are up high with mountains surrounding you and the lake down below. Each room has a lot of character. I stayed in the downstairs master which had a private balcony and a laundry room!

Five stars is the LEAST we can give this property & it's owners/property managers & I'm going to…read moretell you why. This is our THIRD time in four years staying here & there isn't a vacation getaway we'd rather stay at. Vacation 1: Our honeymoon! My wife & I stayed at the Treehouse for six nights & it couldn't have been a more romantic trip. From two complimentary wine baskets to recommendations on the best places to eat & hike, we truly felt welcome & special. Vacation 2: Ringing in the New Year. After our honeymoon, we raved about this place so much we made all of our family jealous. Right after the new year, ten of us came up for another six nights of skiing & snowboarding. The wolves at the zoo would howl at night & there was never a dull moment. Vacation 3: I'm leaving for deployment soon (Navy) & we decided to bring us & our three little ones to our favorite getaway. Only two nights, but everything is perfect. Can't beat eggs & bacon in those cast iron skillets! Bottom line, if you're looking for an incredible vacation up in the mountains, bring the entire family & stay at The Treehouse on Aspen. Cheers, Jay & Chelsi

UPDATE - The ability to view reviews in back up, if you want to invest in the time to read the…read morethread, do so. As I have said before, this review has always strictly been about the experience of the lack of customer service from the property manager, NOT the condition of the cabin. POST FROM - The Treehouse on Aspen Facebook: The Treehouse on Aspen has been the victim of bullies. A group of renters who rented online for OCTOBER somehow, showed up in January. When shown the online reservation form, they insisted that they never stayed at the cabin in October. A call to the housekeeper determined that no one had come on the weekend they had reserved. Unfortunately, the Treehouse was already rented for the weekend they showed up for as it is a very popular rental. A sheriff was called to remove the disgruntled non-renters from the property and protect the current renters. A full refund was given to the non-renters even though under the terms of agreement that was not necessary. The owners also personally contacted the person who made the booking, hoping to ease the situation that could have been a simple mistake when they booked online. Instead, the person who booked the cabin refused to speak with the owners, and the friends have launched an online bullying campaign against the Treehouse. On Yelp,on Facebook, and on their personal pages they are attempting to ruin the reputation of a house they have never stayed in and the owners with whom they refused to talk to. It is a shame that some choose to use the power of the Internet to bully, harass, and otherwise defame innocent parties. We are currently investigating whether this can be pursued legally for slander as we do have their October reservation, and none for January. I do wish to thank all of those who have been our guests and enjoyed the Treehouse. I'm sorry that any of you have to be subjected to the immaturity, vindictiveness, and spite of an unfortunate group of people who have chosen to turn a mistake into a vendetta rather than work with the owners to resolve it. I have decided to put the Reviews back on for the benefit of those who actually stayed in our cabin, and hope that they do not become even more vulgar. No matter what issues they may have had with the property manager, their refusal to speak with the owners who only wanted to make things better and destroy the business of said owners, is extremely sad and speaks volumes of their own character. Thank you all for all the good times with the Treehouse! ****MY RESPONSE The power of social media - I normally don't drag things out, but because the property manager herself posted with her personal profile lacking empathy of the situation (plus the donut comment? - see review and thread) and still defending her behavior - it just isn't right. Yes it did result to anger, yes it did make our blood boil, it's like dealing with a bigot who just DOESN'T get it, now we're "bullies" because we posted an HONEST review from OUR perspective - welcome to the internet, don't get in it unless you're ready to handle the good and the bad. Negative honest reviews online are not equal to online bullying. Majority of people from our group stayed in that cabin in 2012 so in fact we have stayed in that lovely spacious cabin, that's why we were extremely disappointed with the mistake. Disgruntled- we weren't "disgruntled" until the property manager drove off. Think about it, you're trying to figure out what happened in the situation, and the person you have to work with on this decides to angrily drive away? How would you feel? Glad Sherif Brandon was there to mediate the situation. Slander? We're not lying, we never said the house was bad, we never said the house was dirty, unlivable, etc. My review is purely on the experience that we had with said property manager. I only brought this to Yelp because the our reviews were deleted, as a consumer, I feel everyone should know both good and bad experiences. It seems to be that they NEVER received a negative comment until now and clearly don't know how to go about properly handling it. Our refusal to speak only occurred after we were literally insulted by the property manager via social media. This has been the most exhausting thread I've ever been involved with, but I guess what's done is done and some people just refuse to recognize personal opinions and experiences. Mericuh.

1st off the website www.123bigbear.com is misleading. This is what the main description says:"Bear…read moreMountain Luxury - Fun Arcade - Walk to Ski! Sleeps 9 - 3 Bed 3Bath 1785 sf.- Hot Tub - Garage". I was specifically looking for a CABIN with a HOT TUB. we paid our dues including a $150 cleaning fee. I do this every damn year I usually go through an expensive agency like bigbearcoolcabins.com or others that are known. Regardless a cleaning fee and deposit is mandatory to rent a cabin. So here's what happened January 24th I am coming on the 210 fwy and I realized that I left the contract in the truck in my luggage bag so I remember I saved the contact number of the lady who is supposed to meet with us to show us around the "property manager" . I asked her Hi Im jennifer and can I have the address to the cabin please. Her response was "The address is on your contract, 1195 bear meadows. I'm here at the property now" I thought it was a bit rude but I was so stoked to get to big bear we all in the car shrugged it off. We arrive and the first thing she does is yell at us not to park so close to the opposite side. I look at everyone with that "huh" look and then she starts laughing and talking at the same time (literally) and starts rambling about how much of a bitch the property manager is and how she over reacts when others are parked where they are not supposed to be parked. She starts telling us that people who live close by (locals) do not like "people from the bottom of the hill". So we go inside, this lady Kimberly Alderman is still rambling about the property manager, all I kept thinking was wait aren't you the manager? or are you referring to Victor's wife Maria? who seemed nice during our transaction by the way. I was lost but again still excited just wanted this weirdo to hand over the keys so we can get comfy. Eventually after all her pessimistic remarks and warnings about the lady and parking she leaves us be. Half hour later I try to wash my hands and realize there is no water. Right away I thought NOOOOOOOOOOOO I do not want any problems. I call her and she laughs it off of how clumsy it was of her to forget to turn it on. So we take a tour and realize the hot tub is in another facility where everyone in these town homes ( yeah NOT A CABIN) has to share. But still we were having a good time we let it go.Oh and also this is a 2 bedroom and 1 loft NOT a 3 bedroom. Just an FYI.... Everything was fine we had a good time snowboarding I wouldn't say it is walking distance lol But it's a close drive to summit and snowboard. January 26 comes along and I ask for a hour extension passed the 11 am check out time because I wanted to clean up and give everyone time to shower and pack everything. Kimberly said yes to my request. She shows up at 11:45 am and starts cleaning right away starts looking at the whole place she has a pissed off look she's complaining about all the other cabins she's had to look at and she sees a spill in the living room hard floors and she starts cleaning that and starts rambling about how they just put in new floors and she hopes that the liquid doesn't seep through etc. Then she starts taking pictures of the kitchen and she tells us that we need to hurry up and get out that we are way passed our check out time. (FUCKING RUDE) who the hell does that? So we leave we knew everything was not spot less but I guarantee some 409 and maybe 5 paper towels would leave everything perfect. And even if it was a bit messy which it was not i paid a $125 cleaning fee. I am Mexican and for the size of that town home I wouldn't even charge $100 to clean that ...Just saying. So if she was rude because she had to clean well sorry bitch but that's your job. oh wait i thought your'e the property manager? Or are you lady who lives in big bear gets paid probably shit to do all the dirty work for victor and maria/maid/you have a big stick up your ass? I was pissed so when i got back to LA i text her NICELY when we will get our deposit back. Her response "Not sure still working on burnet stowe I'll add you guys to stay in extra hour for clean up really kinda disappointed" (literally misspelled like that.) I called her, no answer. I text her back 3 times. No answer. So I start contacting Maria and Victor. No answer. Victor could text me back but not answer my phone calls until 5 hours later. How convenient huh? I wanted answers. During this time I figured the stove is what she was taking pics of in the kitchen. Turns out Victor returned partial deposit back to our account saying we damaged his stove. We cooked eggs and they came out great NOT BURNED there was no way that old rust was from a weekend of cooking eggs. Money Hungry shady fuckers they just want a new stove!. You know when they say YOU GET WHAT YOU PAY FOR? ITS TRUE. As for Kim, be professional or get a job at a carnival you raunchy BITCH. Also I am the only real review for now the others posted are fake ! call or text 323 767 6664 i can prove it.

We stayed at the cabin on Avalon Dr. in October 2013, and were very pleased with our experience…read more From the initial inquiry to the rental and even post-rental, Victor, Maria and Kim were responsive and helpful. I would rent again from them without question. We were billed as agreed, and refunded our deposit quickly and as promised. The cabin itself is a dream!! Fully stocked kitchen, first rate entertainment (both in the downstairs gameroom and in the upstairs living room with huge TV and about 100 movies to choose from), close to everything. We had comfy beds and clean linens, and plenty of hot water, even with 10 people in the cabin. Next time I go to Big Bear, I will call them FIRST!