Clean(except for floors..bring slippers ) We stayed in…read more"Crystal Cove".. Super fun. Bathtub with lots of flowing hot water, shower pressure was great. Summer it does get hot and only fans (no ac) but it was mostly manageable. Super friendly hosts and it felt safe. Fairytale like experience

There was no visible office and no manager on-site, check-in happened over the phone, then in…read moreperson with staff who didn't speak English (a translation device was used). Once in the room: * About a third of the lights were out (missing batteries or burnt-out bulbs) * The jacuzzi smelled strongly of sulfur, and a pincher bug came out of one of the jets * The bed frame was broken, causing the mattress to lean and two nights of poor sleep * Mattress was advertised as queen but was a double * The dining table wobbled too much to use With no dedicated office staff and a language barrier, there was no way to report these issues or get help during our stay. We later learned the property recently changed ownership, which may explain the disconnect between older reviews and our experience. For what we paid, we expected a clean, functional room, not this.

Amazing experience....the room had so much character!! We especially loved the warm pool after the…read morechilli lake dip.

We drove up from Highland just a few days after a heavy snow, and everything in Big Bear Village…read morelooked fresh, clear, and beautiful. From the moment we walked into Sierra Blue Hotel & Swim Club, we knew we picked the right place. The aesthetic is incredible -- vintage charm from the original Thundercloud Lodge blended perfectly with modern, rustic chic design. Thoughtful artwork, cozy textures, and designer-inspired rooms make it feel stylish yet warm. It's a full-service hotel right in the heart of the Village -- one short block to the lake, shops, and restaurants (and right across from the bowling alley). Easy parking and EV charging available, which is a huge bonus. Janet, Maddie, and Louie greeted us and were absolutely amazing. Genuine, welcoming, and thoughtful. They even gifted us complimentary mugs and were so kind to our son, giving him a patch for his jacket or hat. That kind of hospitality stands out. And the freshly baked s'mores cookies? Unreal. Warm, gooey, perfectly toasted marshmallow and melted chocolate. Honestly better than DoubleTree cookies -- and yes, even better than the famous Disney park cookies. They're that good. Spotless room, beautiful Village views, pet-friendly, incredible service, and an unbeatable location. Five stars without hesitation. We'll absolutely be back -- especially for those cookies.

Relatively new property, modern, with spacious rooms. Nice family touches that youll find in this…read morebrand including breakfast, the "market" in the lobby, and s'mores kits to use at the fire pits. We chose a room with a kitchenette, and even for our short stay, it was a great convenience. Service is a little hit or miss. When we arrived our room was a bit stuffy so we tried to use the thermostat, which kept indicating a low battery. We called the front desk and the man who answered hesitantly said they'd tell maintenence. On our way out for dinner, we stopped by the front desk to remind them of our request and it was the same person who answered the phone. He was surprised and scrambled to find a sticky note to write it down. After all of that, we come back to the room to a note that it's been "fixed." The A/C and heat are controlled on the unit by the window itself, not the thermostat. So why not say that the two times we asked about it? The entrance and exit are towards the road behind the main street through down, which has restaurants, a 7-11, and other places you can easily walk to -- if they had an exit facing the main road. We had to walk around the building, climb over the railing and then make our way to the sidewalk.

We stayed at Home2 Suites during our trip to Big Bear. The hotel itself is very new, modern, and…read moreclean, and the room was spacious and comfortable. However, I was disappointed that the bathroom in Room 363 already had some maintenance issues. The toilet was loose and wobbled every time we used it, and the shower handle was also loose and moved around when adjusting the water temperature. For a newer property, I expected these basic fixtures to be in better condition. The complimentary breakfast was a simple American-style breakfast with a few hot items, which was convenient but nothing particularly special. Overall, the hotel has great potential because it's clean and well maintained in general, but the maintenance issues in our room definitely affected our experience. Hopefully, management will address these problems soon, as this could easily be a 4 star stay with better attention to detail.

We stayed here for one night over the 4th of July weekend and overall had a good experience…read more Check-in was quick, and the front desk staff was genuinely welcoming and friendly. They made us feel right at home, which was a great way to start our stay. We booked a room with two queen beds, a fireplace, and a balcony. The lobby is nice, and the hotel has a spacious breakfast area along with an on-site restaurant. Our room was on the first floor, though, and the balcony overlooked someone's backyard, so we didn't really get to enjoy sitting outside. That was probably the biggest disappointment. The room itself was comfortable enough. The beds were decent, and it looked like some of the decor had been updated. The bathroom, however, could definitely use some work. There were patched areas on the walls, cracked baseboards, and it felt a little worn. The hallways could also use a refresh. The game room was a nice surprise. It had a pool table, ping pong, foosball, a few board games, and vending machines. There's also a small outdoor pool and jacuzzi, which looked like a nice place to relax. Breakfast was included and had a good variety of options, which we appreciated, especially on a busy holiday weekend. Overall, while parts of the hotel felt a little dated and even a bit creepy in places because of the older chateau style, we still enjoyed our stay. For the price we paid during one of the busiest weekends of the year, it was a good value. A few updates would make a big difference, but the excellent customer service and included breakfast definitely left a positive impression.

We are Best Western Diamond members so I would have expected a better room with a view-see photos…read more But overall, that was my only dig on the place. It's certainly strange- you take an elevator up, stairs down, more stairs down, some up, and you finally find your second floor room. It similar to the Winchester House in San Jose. But, we found that kinda quirky and filed that in the positive. The staff was friendly. The room was clean, sizeable, and everything was in working order. We didn't eat breakfast, although it is provided, but we did have dinner at Tiffany's. Dinner was great, with live entertainment. The hot tub is small, five person max, but the pool was nice, with several chairs around to relax. There is an outdoor bocci ball court. Inside is a game room with a pool table, foosball, air hockey, ping pong, checkers, and connect four. All free. Parking is free. Overall, nice place. There is plenty of lodging in Big Bear, but if you get an opportunity, I would try this place.

What a pleasure it was doing business with Big Bear Lakefront Cabins!…read more So easy to communicate with throughout our stay. We rented the "lakeview manor" (luxury cabin) conveniently located right behind oakside restaurant. Walking distance to the village was only 3-5 minutes! When booking with Lakefront Cabins they offer a 20% discount on boat rentals through pleasure point marina. We took advantage of this great value. Lakeview Manor cabin comes with an AC/DC pin ball machine, when I went to play it, one of the flippers wasn't working so I sent a service request out to Lake front cabins and they immediately sent a technician. Within an hour it was fixed. Very much appreciated! The cabin is equipped with oversized TV's, state of the art fireplaces, and modern style finishes throughout. It's a must stay if you're planning on visiting big bear.

The cabin is absolutely perfect for our family of 5. It's cozy and down home mountain vibe feeling…read morewith lovely perks of a keurig, electric fireplace, jacuzzi and cozy beds. The family fun garage was a blast for us. Card games, sports on the tv, and pool.. Thank you to the owners for sharing their gem!!! I have no affiliation with them, just had a fantastic 4th of July with my family at a great cabin!

This was the perfect time to visit here. Before summer starts when it gets really busy…read more It was quiet so sleep was fabulous. Very comfortable room that was super affordable, clean, immediate hot water with great water flow. They hadn't switched the heat to air so had to keep the sliding glass door open at night but it was still cool out so was a good nights sleep. Hot tub/pool outdoor. Coffee/ hot water available 24 hours. Only had lunch at restaurant once but it was delicious. There was a nice game room next to the restaurant with books to read and fun family games. Hotel is at the end of the town so was quiet with lots of parking and easy to walk to shops. Very reasonably priced with 24 hour staff. Wonderful place to stay to visit Big Bear.

As we arrived with our granddaughter in tow, you entered the lobby to the scent of old cigarettes…read more As we checked in, we were told that the entire building had no air conditioning and the temperatures our room topped 82 degrees. They sent up a fan and said that, " if we kept the window open it wouldn't be too bad." The fan ran all night (loud) and the temperature dropped to 78 degrees. If we had been informed prior to driving a few hours, we would have made other arrangements. We were told as we booked that breakfast was included. It wasn't. The only positive was that the staff was friendly and tried to help in a difficult situation. We won't stay here again.

Idk what people are seeing or getting from the reviews that they have on here but we were fooled by…read morethem. Hotel is cheap yes, but you are getting what you paid for. Plumbing SUCKED. The tub would fill up a minute in from turning on the water. Shower curtains had holes in them AND sometimes the water wouldn't come out ( maybe from everyone taking a shower at all once ?) idk but they do like to save money.. during the day all lights are off in the main hang out area, it's sooo dark we had to use the flashlight on our phones just to get by. They charge extra for fresh towels. No room service. The whole place was unkept and had a creepy vibe to it. Would not recommend.

It was an amazing stay. The room was nice and very clean. The bed was also really comfortable and…read moreallowed us to get a good nights sleep. I highly recommend booking a stay!!!

Big parking lot with easy access to hotel and back out.. Incredible service and staff. Lounge,…read moreamenities and everything that a Hampton Inn provides always brings it to the top! Clean rooms, easy access TV, and comfortable sheets with a plush bed. Overall excellent experience and I'll be back for sure!

We enjoyed our stay here. Super clean and the beds were fairly comfy. The patio with fire pits is a…read moregreat place to hang out and they provide smores kits which is fun. Beer and wine on tap (for a price) and they have hot chocolate for the kiddos which is a nice touch. Free breakfast was fine. I think charging almost $30 a night for parking is a bit much though. I would stay again even though it is a bit expensive.

Absolutely loved our stay here! The location is very convenient, the cabin was quaint and homey,…read moreand the bed was genuinely the most comfortable mattress ever. The managers were also very responsive. 10/10 will stay here again!

Horrible experience. Won't be back. Reserved one room upstairs with a patio/balcony. Was given a…read moreroom on the street with a narrow 4 steps to the cabin. No porch or anything. We complained and was told that they had the right to change us. It's not in their written policies anywhere. This room was substandard, especially to the one we actually booked. The mini blind were threaded, broken and dirty the table was beat up and not stable, the cost rack was in front of the window. And was not stable to move plus that was the only place to hang clothing. No drawers The mini sofa at the end of the bed was torn and poked your behind if you sat on it. Everything is done by text message, yet conflicts aren't resolved. It was our ;9 wedding anniversary. We were deeply dissapointed after reading other's posit reviews. We won't be back

This was such a great place to stay! The communication from the staff was very easy and they were…read moreall so kind. I absolutely loved that there was a spot to do yoga or other movement classes! If you want to do a complete wellness day, you can take your mat to this beautiful open deck area (where your mat is shaded) and you have some mirrors. Once you finish your class, there's a sauna and cold plunge available to use to complete the perfect session! I didn't get to use the lodge much as I was visiting solo this time, but would love to use that nice big kitchen and the pool table next time This place is not super big, so everything is very walkable and in close proximity to each other! You can drive, walk, or even ride your bike to other restaurants and activities near by if you aren't too busy playing corn hole or lounging in the hammocks

My family and I decided to stay here while visiting Big Bear Lake this past weekend. Let me tell…read morey'all from arriving to the vibe inside the office to the room it was all super welcoming and cozy. Vensia was the front desk person and she made us feel super welcomed and explained everything to us in detail. Not to mention we didn't have a reservation and they were able to accommodate us on the spot. This place is also pet friendly cause we were traveling with our furry friend which was nice because she also shared with us her dogs and their names. Overall extremely happy we had such a great experience here and will be booking in the future!