Love this company! We booked the most amazing cabin in 2023 and are heading back again, of course…read morebooking through them. The entire process is seamless and the team is so pleasant to work with, especially Ally. Ally truly goes above and beyond. She's incredibly informative, thoughtful, and makes sure you have all the intel you need before your trip. She even shared helpful local resources like bensweather.com for updates from their local meteorologist and pointed me to where to check road conditions, then followed up with an email including everything to make it easy. She also gave the best cabin recommendations tailored to what we were looking for. You can just tell she genuinely loves helping people. She makes you feel less like a customer and more like family. Pro tip: it's way more affordable to book directly through them than through Airbnb or other third party sites. Highly recommend!

I had an amazing experience with Ally and Ernesto at Destination Big Bear. I was in a really…read morestressful situation after I lost my ID at an Airbnb, and they went above and beyond to help me navigate everything. They were patient, professional, and genuinely cared about making sure I was okay and taken care of. What could've been a nightmare turned into a smooth experience because of their help. I'm so grateful for their help and highly recommend Destination Big Bear -- especially Ally and Ernesto. True customer service like this is rare. Thank you both so much!

We stayed at the Conklin cabin this weekend and it was perfect. We arrived at 530pm on a friday,…read morethe cabin was nice and cozy. 3bedroom and 2 bathrooms, upstairs were the first bedroom has a full size bed and lamp, the second bedroom has two twin size bunkbeds and a foosball table, and the third bedroom next to the upstairs bathroom has full size bed. Downstairs bathroom is right next to the laundry room and the back door that leads to the backyard. The cabin was complete with everything we needed for the weekend, and added plus is it had wifi. lol Over all experience was great! i will definitely come back and stay at Conklin or maybe try their other Cabin in the future. Grampa Mike was very easy to communicate with and sweet. Thanx

UPDATE** Okay, I…read morehave officially stayed at Grampa Mike's Conklin Cabin and.....absolutely everything, and then some, that I knew it'd be based on my interactions with Grampa Mike! The location is perfect!!! In the middle of the Village and Snow Summit, but secluded enough to feel the serenity of a vacation. The cabin itself was spotless and beautiful, and there are TWO hot tubs!! Plus, we didn't need to trek out to the Snow Play area because the backyard had a small hill we could sled down...we even saw others sledding down the street that the cabin is located on! Seriously couldn't have found a better place...it was meant to be:). Thanks to Grampa Mike, my boyfriend and I had the best intro to Big Bear...we hadn't vacationed in awhile, and this was just what we needed to get away from the hustle and bustle for a few days. I won't stay anywhere else...BESTEVER!!!

Rented an Idyllwild cabin Feb 9-11 on Green Ave. I really hope the owners see this. The cabin is…read morebeautiful, it has a great layout and is perfect for sleeping 6 comfortably. That said, it seems problems were with Vacasa the property management company. Tv remote direction is incorrect, photos don't match actual remotes and although we Weren't on vacation to watch tv, in the evening we would have liked to watch our movie properly. We called and didn't receive proper help. Lighting in the house is dim and light fixtures really dirty. The porch light does not work, we had to use our phone flashlights. Lightbulbs out in bedrooms Downstairs bathroom toilet paper dispenser missing No wine glasses in kitchen - we purchased in town and donated Poorly stocked kitchen .. no sugar and creamer for coffee for example . Back of tv horribly dusty- thick dust The worst was on check out day !!!! Omg at 8:00 received a text from Vacasa if we're ready to check out. Seriously!???! And at 8:40am loud doorbell with a repair man to fix a broken gate????? They could not wait until between 10 and 4!?!? We were in our pajamas ! He proceeded to drill loudly. Not his fault. We felt like we had no opportunity to do early check in but you couldn't wait to kick us out. And What was advertised at $170 a night we paid $350 because of Property management fees and cleaning fees. Some of the fees are typical, but we would expect proper service. So All if this is really unacceptable. We would love to stay at this property again, because the cabin is fantastic. But we would like to rent it directly from the owner because of no flexibility, and inappropriate property management.

Unfortunately the stay was not enjoyable. The place was very dirty upon arrival. Sheets were not…read morechanged on any of the beds. Toilets had poop on them. Dog hair on carpet. Leaves on carpet, mirror dirty. The lights in the bedroom didn't work. The fan/light in living area needs maintenance. We plugged in the fan that the outlet shocked my husband. The tv in the bedroom didn't work. The jacuzzi was on when we arrived and ran loudly all night it would not shut off. They're weren't any paper towels or napkins. 1 trash bag, The laundry and dishes weren't clean from last guest. I booked this room and paid the amount for the amenities mentioned and we did not have access to the clubhouse! I specifically looked for a place with pool table and it was closed. I have reached out to the office and it's been 5 days and the only response I've had is wait.

The cabin is absolutely perfect for our family of 5. It's cozy and down home mountain vibe feeling…read morewith lovely perks of a keurig, electric fireplace, jacuzzi and cozy beds. The family fun garage was a blast for us. Card games, sports on the tv, and pool.. Thank you to the owners for sharing their gem!!! I have no affiliation with them, just had a fantastic 4th of July with my family at a great cabin!

Had a great stay. Clean house, great support and communication even with no issues. Really enjoyed…read moreour time in Big Bear over July 4th!

We had a great stay! Nancy was such a helpful and welcoming host--communicative, kind, and made…read moreeverything super easy. Her husband even came by to warm up the hot tub for us, which was a thoughtful touch. Both of them were friendly and made us feel right at home. The place itself was cute, clean, and had a cozy, homey vibe. Highly recommend if you're looking for a comfortable and relaxing getaway!

Super accommodating. Clean cabin. Left a bottle of wine for us. Communication was great.read more

I recently stayed at a cabin through Big Bear Escapes and cannot recommend them enough! From the…read morevery start, their responsiveness was incredible. Any time I had a question before our trip, they got back to me in a timely manner, making the whole planning process completely stress-free. Shout out to Doria for making our stay extra special for my birthday getaway!

The owners name is Doria and shes a wacko,belongs in a mental institution,she private messages…read morepeople she don't know and has a dirty mouth

This company has my home listed on Zillow and Redfin when I am not for sale or rent. i have reached…read moreout via call with voicemail answer only, a text message, email and through Facebook. I want my home removed immediately and get your correct addresses for homes you manage. This is incompetent and negligence. It has been two months now. If I can't reach them how do the Airbnb guest reach her?

Holly Cass is EXTREMELY unprofessional. We had concerns regarding our cabin stay, we called her but…read moreshe would ignore our calls sending us directly to voicemail. But when we texted her she would immediately text back, so we called her again thinking she would answer. Nope, ignored us again. Now that I'm reading reviews I see this is an ongoing issue with her, seems she has no problem being rude when hiding behind a screen. We vocalized that the cabin was messy upon arrival, Wi-Fi wasn't working we spent an hour setting that up. We had problems with the heater not working during our stay. She insisted that it was clean because she checked personally. If that is your perception of clean than you must live in a pig pen. She was completely dismissive about our concerns. I've read the reviews and whenever there's a bad one she's always defensive. So I'm sure she'll make up a story as to why nothing is her fault, but if this helps deter anyone out there not to book with Holly then I'm happy. Don't get me wrong the cabins location was great, but that's the only nice thing I have to say.

I really appreciated the communication from Ramla, who helped me book the cabin. She was incredibly…read morehelpful, responsive, and assisted me in finding the perfect place. Ramla was amazing! Overall, I would absolutely book here again. This was a 5-star stay! I come to Big Bear often, and this was one of my favorite homes and experiences. Everything was easy, comfortable, and enjoyable.

Our experience was beautiful. The home we rented was grand with a beautiful staircase and views of…read morethe lake. The entire home was very comfortable and the kitchen had everything we needed. Experiencing the 4th of July fireworks this way is something we plan to do yearly. We can't wait to go back to sit on the patio and watch the sun rise over the mountains. We added on an extra day and Ramla was so sweet and professional. Thank you to Big Bear Vacations and the to the family who rents out their beautiful cabin on the lake.

Carol was my real estate agent up in Big Bear in a small community of Eagle Point. What a pleasure…read moreto have her on my side through this buying experience!! Why do I say that because where your self employed and things go wrong that's when you need an experienced,smart real estate agent that knows her stuff!! The property I bought had another cash offer and my funding had taking awhile to get docs going. The sellers agent wanted my deal to fall through because of the cash offer!! Carol knew exactly what he had to do "Legally"in order for my deal to fall through. He didn't provide cancellation notices in the timely manner and there are a certain amount of days you must provide that notice before it can happen. Carol stopped him in his tracks and convinced the sellers agent. That he is in a contract and that is it. Plus she knew the old homeowner liked me and wanted my family to buy the home!! Carol was awesome and she even helped me with a lower % to help me get my place painted inside & out. That's why a real estate agent is needed! Experience and education. She is a UCLA graduate and highly recommend using her services. Plus her loan officer and mortgage consultant were amazing!!

Carol was the best, bought a place thru her and it was smooth sailing, she is super helpful and I…read morestill call her for advise on anything in Big Bear. She knows Big Bear and how to get a loan as she used to also be a loan broker. She got it closed in 32 days. If anybody needs any kind of Real Estate in Big Bear, call her

Melia left my kids stranded and wouldn't let them into the place. She said it was "regulations"…read morebecause the booking was in my name. I suggested to her to give me a refund and let my adult son rebook it in his name so the rules are met. They were already there! She didn't even respond! She kept my money and the kids had nowhere to stay!

Snuggle Bear Cabin...there are only positive things I can say about this deeply wonderful and…read morerelaxing cabin. What I noticed about the location of this cabin was that it was further away from the heavy tourist areas but close enough to grocery stores, restaurants and shops. So if you are looking for peace and quiet this is the perfect getaway from the everyday stresses of life. This cabin includes a living room with a cute fireplace, a small but full kitchen with a eating area, full bathroom (water pressure is good and it heats up pretty quickly), a bedroom with a closet, access to the backyard, a front porch and a cozy loft with a flatscreen TV that I didn't touch once. I was primarily there solo to detox from the busy life of Los Angeles and not to ski since I was there beginning of May. Snuggle Bear Cabin had everything I needed to detox. I laid out my yoga mat and meditation pillow upstairs in the loft and it had an inviting view of tall trees out the window. It was a perfect environment to reflect on life, letting all creative juices flow, read and write. The solitude was exceptionally welcome. The final full day that I was there, my boyfriend came up to join me. And really...all we did was snuggle. I highly recommend this beautiful cabin for anyone to deeply relax and enjoy the natural wonders of Big Bear. Thank you, Melia, for his wonderful experience.