Stevie came to check the hot water in showers. Showed us what we were doing wrong. Awesome service…read moreStevie! Today we had Garrett as our service man to help us with the dishwasher. Would give him five stars! Excellent service provided by Garrett!

Big Bear is a great place to visit regardless what time of year. It's also above and beyond dog…read morefriendly! This place manages rentals. Incredibly organized, great system for checking in, quick to respond to questions and a delight to speak to when calling. They ensure the properties are well maintained and that your experience will be awesome. Don't hesitate; visit soon!!!

What a pleasure it was doing business with Big Bear Lakefront Cabins!…read more So easy to communicate with throughout our stay. We rented the "lakeview manor" (luxury cabin) conveniently located right behind oakside restaurant. Walking distance to the village was only 3-5 minutes! When booking with Lakefront Cabins they offer a 20% discount on boat rentals through pleasure point marina. We took advantage of this great value. Lakeview Manor cabin comes with an AC/DC pin ball machine, when I went to play it, one of the flippers wasn't working so I sent a service request out to Lake front cabins and they immediately sent a technician. Within an hour it was fixed. Very much appreciated! The cabin is equipped with oversized TV's, state of the art fireplaces, and modern style finishes throughout. It's a must stay if you're planning on visiting big bear.

Great communication, property was even more beautiful than described. Well worth the cost for…read moreamenities and location!

We had a fantastic experience! Brandon, Leanne, and the entire team were absolutely wonderful to…read morework with. They were incredibly helpful, responsive, and went above and beyond to make sure everything was taken care of. You can tell they genuinely care about their guests and providing a great experience. I would definitely recommend staying with this team and would happily book with them again! Great communication, great service, and an overall excellent experience.

A few clarifications are needed in response to the owner's reply, since it introduces claims and…read moredetails not part of my original review. On the wildlife issue: Whether it was rodent or bat droppings isn't the point -- either way, it's a health and safety hazard, and that's what my review addressed. On timing, we were told cleaning was signed off around 3:40-3:50 PM and we weren't given access to the unit until nearly 4:00 PM. By the host's own timeline, that leaves only a 10-20 minute window for this to have happened after cleaning -- or the unit wasn't properly cleaned to begin with. Either way, it should have been caught before a family with small children moved in. As for the house rules disclosing general wildlife possibility in Big Bear: a blanket disclosure doesn't excuse an active, uncleaned health hazard in the room our kids were about to sleep in. On "solution after solution": When we first called the property's staff, we were told there was no reported active issue at the unit -- no remediation or transfer was offered at that point. It was only after we contacted Airbnb support directly that a possible move to another property came up, and by then we chose to stay with family instead rather than lose more time getting our kids settled. To be clear, we never requested compensation, a discount, or anything beyond the refund for the booking we could no longer stay at and the playpen deposit. The mention of a future discount, and later a free stay at the owner's personal cabin, were both raised unprompted by her staff and the owner -- I only followed up to ask about the discount after her team had already brought it up, and we ultimately declined the cabin offer. On the Venmo/deposit point: This wasn't in my original review because it wasn't relevant to it; the owner raised it. For accuracy: we received both the Airbnb refund and the playpen deposit refund in full. The mismatch was in urgency -- the deposit was requested and paid promptly to get our kids settled, but getting it returned took three follow-up messages over a full day before it was processed that night. On the unannounced visit: While I was upstairs on the phone with Airbnb support trying to resolve this, the host sent an unfamiliar man to the property without confirming who was there or where. My wife and our two young children were downstairs. Regardless of exact positioning, having a stranger show up unannounced during an active safety complaint is not okay. On the personal outreach: We heard nothing from the owner personally until after this review was posted. At that point, she called, left a lengthy voicemail, and sent numerous long texts to my personal phone. Some of what was shared in that contact was inappropriate and unrelated to the situation, and I won't detail it here out of respect for her privacy -- but the manner and timing of it were unprofessional. Our original review reflected an accurate, factual account of what happened. We stand by it and won't be engaging further in the comments.

Melia left my kids stranded and wouldn't let them into the place. She said it was "regulations"…read morebecause the booking was in my name. I suggested to her to give me a refund and let my adult son rebook it in his name so the rules are met. They were already there! She didn't even respond! She kept my money and the kids had nowhere to stay!

Snuggle Bear Cabin...there are only positive things I can say about this deeply wonderful and…read morerelaxing cabin. What I noticed about the location of this cabin was that it was further away from the heavy tourist areas but close enough to grocery stores, restaurants and shops. So if you are looking for peace and quiet this is the perfect getaway from the everyday stresses of life. This cabin includes a living room with a cute fireplace, a small but full kitchen with a eating area, full bathroom (water pressure is good and it heats up pretty quickly), a bedroom with a closet, access to the backyard, a front porch and a cozy loft with a flatscreen TV that I didn't touch once. I was primarily there solo to detox from the busy life of Los Angeles and not to ski since I was there beginning of May. Snuggle Bear Cabin had everything I needed to detox. I laid out my yoga mat and meditation pillow upstairs in the loft and it had an inviting view of tall trees out the window. It was a perfect environment to reflect on life, letting all creative juices flow, read and write. The solitude was exceptionally welcome. The final full day that I was there, my boyfriend came up to join me. And really...all we did was snuggle. I highly recommend this beautiful cabin for anyone to deeply relax and enjoy the natural wonders of Big Bear. Thank you, Melia, for his wonderful experience.

Stayed 2 nights at the cabin, 2 adults and our dog. The cabin met our needs perfectly and had a…read morenice fenced yard area for our dog to play in. The bed was comfortable and the cabin was clean. It's in a convenient location and was minutes to the lake, zoo, and trails. There is even a coffee and donut shop within walking distance. We were sad to be leaving and will definitely visit again. I would highly recommend this cabin for a family with dogs or children.

Great location. Very walkable to trailheads, Moonridge Corridor (the zoo, dank donuts, moonridge…read moreroom, moonridge coffee, etc). Place was nicely clean (not always the case in Big Bear). The fireplace was a nice addition on a cold rainy day. ​​​

I took my vocal jazz group at the college I teach at to Big Bear for retreat. Big Bear Dream Cabins…read morewas beyond helpful. They were able to find us a cabin in our budget, provided a W9, and were courteous with the school during the payment process. They beat everyone else's prices, and were easy to communicate with. We stayed in the Castlewood Estate, and we loved it. We will be back next year for sure. Thank you so much Big Bear Dream Cabins!

5 Kern's Cabin (Kabin on confirmation): The showers did not work correctly, the fixtures are…read morebroken and the water was scolding hot or freezing cold, not to mention plumbed the wrong way so hot is really cold and cold is really hot. This is super dangerous and luckily my youngest daughter did not get burned. There is no reason to allow your water heater to pump out scolding hot water, that is a simple adjustment. Fan in the bathroom is broken upstairs so to get air flow from a shower, you need to open the window which is in direct view of the neighbors living space. How the cleaning service does not notice this is confusing. The towels in the bathrooms are literally rags, all mixed matched, some with holes and super thin. Just a bit odd when you need 4 towels to dry off. The kitchen did not have a decent quality or array of items needed. The dishwasher had a rubber band holding the utensil tray on. The fireplace/living room was why we choose this location so that was as expected. The lingering Christmas decorations were a bit odd but with the overall quality of the property, it makes me think the property is just not either rented often or maintained. And last but not least, while we stayed for 2 nights, keep in mind we were out and about all day, a critter chewed all the wiring in our engine. It definitely was at this cabin since our engine light went on when we were departing on our last day. We assumed it was a faulty sensor since my car is new but as it turns out, $1,067 later, something ate through our engine while it was parked at the unit. And, that $1,067 may not fix it. If it doesn't work, the dealership told me they would need to replace this entire section. I did not bother to ask how much that was going to be. There are signs all over reminding you to not feed critters and you can not use their city issued trash receptacles. They want you to take the trash with you to this local dump which for this cabin, was in a convenient location. Not a big deal they want you to take the trash, but I am assuming the critter issue is a much bigger problem. We also opted to have the trip insurance just in case of weather. Although they cover a wide array of random things, the one thing they have listed as being not covered is.......VERMIN. I notified the management and they responded with a we will look into it. Does anyone else notice there are only 5 star reviews on their Big Bear Cabin website? Good thing we have other options on google & yelp to make a review!

We had the best stay!! Everything was amazing and I'd say this is one of the best options at BBL…read more We had a two bedrooom and it was honestly a full furnished apartment with washer and dryer, bbq, and full kitchen with all kitchen tools and appliances. I'd definitely stay again!! The amenities include pool, jacuzzis, pickle ball, basketball, fire pit, arcade, ping pong, corn hole, etc. and just minutes from all shopping.

ABSOLUTELY UNETHICAL AND SHADY!…read more We booked 3 rooms months in advanced with family coming into SoCal. We called after booking to confirm reservation and make a request to be placed near each other. I called the evening before our stay, again, to request the rooms be situated near each other and was confirmed they had all 3 reservations (2 rooms on one reservation under my BIL and 1 room on a separate reservation under my husband). We make our 2hr drive up to Big Bear and upon checking-in (around 3pm), we're told they couldn't find either reservations! Here's the shady part: one of the female employee hears this, she steps in to take over. She proceeds to tell us that the reservations were not in their system, they have no means of altering the system therefore it couldn't inadvertently be cancelled, she was new but somehow gave the response that this has never happened before, and she continues to insist my husband and BIL contact their credit card and third party booking agency (in addition to Extra Holidays which has nothing to do with our reservation) to address the issue, despite us showing email proof of reservation and payment. No one more experienced or even a manager (who appeared to be standing behind this receptionist) stepped in to help this "new" worker. After about almost an hour of "there's nothing I could do on my end" excuses, and having had 3rd party booking confirmation, the receptionist confirmed that EVEN if we were to verify all of this, they had no rooms available for our party. Which was odd because we were early for check in. Later that day, my husband got on the phone with the 3rd party booking agency we used to get a refund, they called the hotel to confirm we didn't stay, and here's the UNETHICAL part: WorldMark confirmed with the agent that THEY CANCELLED our reservation!!! A quick Google search for reviews on this issue showed this has been a common practice of WorldMark. They over book rooms by up to 20% banking on cancellation. But if not, then they drop the paid reservations, often without any notice. This is completely shady and unethical greedy business practice. We were fortunate enough to only have a 2hr drive, but folks traveling from out of state or country would have had no other accommodations! Please be aware and DO NOT EVER BOOK WITH WORLDMARK. The employees know what's up and they do not care and will lie just to get you out of the way.

Stayed here one night. It had a lot of charm to it. The decor in the room was very nice and the…read moregrounds outside were very well kept. It's great for families as well as for couples. I would consider staying here again but I would want to go in early Spring or late Fall when it is cooler because the cabins do not have AC and only a fan to blow on you. I was hot and tired from a long hike I did and it was really hard for me to cool down in the room and get a nap in unfortunately. The good news is that the room cools off as soon as the sun moves behind the cabin. The studio suite I was in was pretty well equipped. Keep in mind they ask you to not rely on housekeeping to take care of any messes you might make while you are there. Sometimes when you go on vacation you sometimes want to leave the chores at home but this lodge asks that you haul out your trash and respectfully clean all the dishes used for coffee, etc. I was fine with that but just something you should be aware of when about to check out. Also read the literature they give you at check in thoroughly . I didn't realize I needed to hang a parking sign on my parked car until I read the brochure at 5am the next day but lucky for me my car was still there. Also reading the literature in the envelope they mentioned check out was at 11 but the introductory email I was sent said 10, so there was that indecision as to how late I should sleep in to but I just decided to check out at 7 instead and save any headache and also get a jump on the crowds at Grizzly Manor Diner. Great place for families tho, lots of space to run around outside, bikes to ride around, campfires to sit around, and bring your swimming trunks too. Taking a dip in their pool is the instant solution to the air conditioning dilemma besides taking a cold shower. I'd give Noon Lodge 4.5 stars w the opportunity for 5 if they had some AC, but like I said, check the temps ahead of time and probably stay here if it doesn't get above 80 the days you come.

I love this place and will be back! Where to start? The location is perfect. You still get to be on…read morethe lake, without being on the busy part of the lake. You feel like you are getting your own cabin. Not a hotel. Check in was so easy! Parked in my cabins spot. Saw the lobby sign. Walked up, saw our name, grabbed the envelope which had the key, a map, a pamphlet and all inside. Walked right to our cabin and that was it. We stayed in cabin 10 since there was 6 of us. Downstairs was the kitchen, living room, bathroom with shower and a bedroom with a queen bed. Then upstairs, a loft with a twin over full bunk bed, then another bathroom with shower and a large bedroom with queen bed and a balcony overlooking the lake. There was a nice size pool with loungers, a few fire pits with chairs around, picnic tables, cute lighting, soft music. Games here and there like cornhole. Towels provided at the pool. Canoes that you can use. Just make sure to sign the waiver. We used the canoes everyday. No extra cost. Jesus was so helpful! Texted him a couple of times and immediately was there to help (like get the stuff for the canoe and turn on the fire pit, not any problems.) yeah the place is a little older but All of big bear is. It's outdoors. It's camping vibes. Sorry I didn't get more pics!

We had a wonderful stay with Big Bear Vacations. The property was clean, comfortable, and exactly…read morewhat we needed for our family trip. The check-in and check-out process was easy, and everything was well organized. We really enjoyed our time in Big Bear and would definitely consider staying with Big Bear Vacations again. Thank you for a great experience!

Aside from problem entering using digital key, all was beyond expectations. The location 2as…read moreperfect for our needs. Very quiet neighborhood as well.

We really enjoyed our stay here. The cabin is small, but honestly has everything you need -- a…read moreseparate bedroom, bathroom, shower, washer and dryer, and a comfortable living space. Everything felt cozy and well thought out. The property itself is probably my favorite part. It's very quiet and peaceful, surrounded by pine trees, with hammocks, tables, chairs, a hot tub, and nice common areas outside. Each cabin also has a grill, and there's a pizza oven available. In good weather, this place is pretty much perfect. You can sit outside under the trees, cook something, relax, and actually enjoy being in the mountains. The only reason I can't give it five stars is that the outdoor area really isn't prepared for rain. We had rainy weather, and trying to start charcoal while standing in the rain was almost impossible. Even with lighter fluid, the rain kept putting it out. The same problem applies to the pizza oven -- you have everything you need to cook outside, but nowhere to stay dry while doing it. I think some kind of covered outdoor area would make a huge difference. Even a simple roof where guests could sit and stay dry while the food cooks nearby would help. A larger, higher covered area where you could safely barbecue underneath would be even better. For a place like this, I think it's especially important. You come to the mountains not just to sit inside a cabin, but to spend time outdoors, cook, eat, and enjoy the nature around you. And since rain is always a possibility in the mountains, it would be great to have a way to still enjoy the outdoor space when the weather changes. Other than that, we were completely happy with our stay. Beautiful, peaceful place, great little cabin, lots of trees, fresh pine smell, and a very relaxing atmosphere. With a good covered outdoor area for rainy days, this would easily be a five-star stay for me.

A peaceful hidden getaway tucked away in Big Bear…read more I stayed at cabin #7 and the cabins looked exactly like the online photos. I came in the middle of October and even though the property was packed, I hardly saw my neighbors during my stay. I appreciate the interior of the cabins that made me want to book in the first place! The cabin itself was very clean, the kitchen had everything you needed (yes including coffee!), and the home was stocked with extra blankets and pillows. BONUS that it had a washer and dryer inside! The property is within walking distance to downtown and nearby eateries. I also had my own designated parking spot too. Although it was very chilly, I didn't use the community hot tub, but I did spend some time at the bonfire pit at the center of the property. Things of Improvement: This is my personal take, but perhaps some art prints on the walls and some privacy on the patio and near the bedroom window. Other than that, I'll be back!