Love this company! We booked the most amazing cabin in 2023 and are heading back again, of course…read morebooking through them. The entire process is seamless and the team is so pleasant to work with, especially Ally. Ally truly goes above and beyond. She's incredibly informative, thoughtful, and makes sure you have all the intel you need before your trip. She even shared helpful local resources like bensweather.com for updates from their local meteorologist and pointed me to where to check road conditions, then followed up with an email including everything to make it easy. She also gave the best cabin recommendations tailored to what we were looking for. You can just tell she genuinely loves helping people. She makes you feel less like a customer and more like family. Pro tip: it's way more affordable to book directly through them than through Airbnb or other third party sites. Highly recommend!

I had an amazing experience with Ally and Ernesto at Destination Big Bear. I was in a really…read morestressful situation after I lost my ID at an Airbnb, and they went above and beyond to help me navigate everything. They were patient, professional, and genuinely cared about making sure I was okay and taken care of. What could've been a nightmare turned into a smooth experience because of their help. I'm so grateful for their help and highly recommend Destination Big Bear -- especially Ally and Ernesto. True customer service like this is rare. Thank you both so much!

My family and I had a great time on big bear lake. Are cabin had an ole school cabin feel with all…read morethe amenities. We loved the game room and the spa tub outside. The cabin came with pots and pans for cooking utensils and even napkins. Also nice towels and soft comfy pillows and bed spreads, big nice beds for the girls they loved that they had their own room with big nice beds. There was a nice size tv for my husband as well to watch his morning news. We made breakfast and went out for lunch and dinner. The location was amazing right off the lake and right down the street from the village and all the nice restaurants and eateries. Most of all the staff we booked with was amazing so friendly, attentive and informative. Thank you all for the hospitality. We will be back again.

Nice remote check in. The cabin/room was as described and met expectations…read more Good value for what we got. I stayed with my son for a night before we went into the woods and camped for four days.

My review is as an owner of a rental cabin in Big Bear Lake. For years, we had been with one of the…read morelarge property management companies on the mountain with very lackluster results. Not much rental activity except in the winter, damage to the property that went unreported by housekeeping, and just the general vibe that our small cabin was a very low priority for them. Finally, we made the decision to change management this summer after we completed a remodel. I found Leanne in a Big Bear FB group online along with several other PMs who responded to a post I made about looking for new management. Leanne was the only one who provided helpful, tangible information when she reached out to me. We spoke and then I decided she and SkyHigh cabins would be our new managers. The onboarding process was smooth and detailed. They are extremely professional and walked me through the different stages of getting ready to "go live" on the various platforms they use. It took about 6 weeks to get everything completely switched over. But when we did go live in mid-October 2025, all I can say is WOW!! We've had 12 reservations made in just over a week's time! We didn't have 12 reservations in the last year total with the old company, so this has been very, very exciting for us. Aside from all of that, Leanne, Jennifer and their team are very communicative and helpful. If you are looking for new management, I cannot recommend them enough. Just do what they tell you to do, use their vendors, and follow their lead. They have figured out the algorithms and rental platforms to such a degree that your property will actually start to pay for itself. We were on the verge of selling our cabin, but now, we will be able to hold on to it. Call them today!!

Best decision I ever made for my Big Bear rental was partnering with Sky High Cabins. They take…read morecare of everything from permits, taxes, rental bookings, cleaners, hiring repairmen, etc. - Thank you for all that you do!

Melia left my kids stranded and wouldn't let them into the place. She said it was "regulations"…read morebecause the booking was in my name. I suggested to her to give me a refund and let my adult son rebook it in his name so the rules are met. They were already there! She didn't even respond! She kept my money and the kids had nowhere to stay!

Snuggle Bear Cabin...there are only positive things I can say about this deeply wonderful and…read morerelaxing cabin. What I noticed about the location of this cabin was that it was further away from the heavy tourist areas but close enough to grocery stores, restaurants and shops. So if you are looking for peace and quiet this is the perfect getaway from the everyday stresses of life. This cabin includes a living room with a cute fireplace, a small but full kitchen with a eating area, full bathroom (water pressure is good and it heats up pretty quickly), a bedroom with a closet, access to the backyard, a front porch and a cozy loft with a flatscreen TV that I didn't touch once. I was primarily there solo to detox from the busy life of Los Angeles and not to ski since I was there beginning of May. Snuggle Bear Cabin had everything I needed to detox. I laid out my yoga mat and meditation pillow upstairs in the loft and it had an inviting view of tall trees out the window. It was a perfect environment to reflect on life, letting all creative juices flow, read and write. The solitude was exceptionally welcome. The final full day that I was there, my boyfriend came up to join me. And really...all we did was snuggle. I highly recommend this beautiful cabin for anyone to deeply relax and enjoy the natural wonders of Big Bear. Thank you, Melia, for his wonderful experience.

We had a wonderful stay with Big Bear Cool Cabins! The cabin was clean, cozy, and exactly as…read moredescribed. It had everything we needed for a comfortable getaway, and the location was perfect. close to town but still private and peaceful. Check-in and check-out were easy, and communication was clear and helpful throughout the process. The cabin felt well maintained and welcoming, making it easy to relax and enjoy our time in Big Bear. We would absolutely stay here again and recommend Big Bear Cool Cabins to anyone looking for a great mountain getaway.

I really wanted to like this place but it was a disaster from start to finish…read more We drove all the way up to Big Bear and got there at 4:10 for our 4pm check-in. The cleaners didn't show up until 4:20. We had to leave and come back, and didn't actually get into Chalet Des Ours until after 5:30pm which completely threw off our first night since we had dinner plans. The door locks were broken - like actually broken. Every single time we left the house we had to yank the doors super hard to get them to lock and even then we weren't sure if they were actually secure. We were genuinely worried someone would break in and steal our stuff. How is this even allowed to be rented out with non-functioning locks? Then after we checked out they hit us with a $95 charge claiming we left the hot tub dirty. The water was cloudy when we got there that first night - looked exactly like their photo. We only used it twice, covered it both times, and put the temp back down like we found it. We were only there 2 nights. But of course we didn't think to take photos when we arrived because we didn't expect to be blamed for their poor maintenance. The whole thing felt like they don't actually take care of Chalet Des Ours and then charge guests when things go wrong. Between the late access, broken locks, and getting blamed for a dirty hot tub that was already dirty, I can't recommend this place. There are way better rentals in Big Bear where the owners actually care about keeping things maintained and not screwing over their guests

5 Kern's Cabin (Kabin on confirmation): The showers did not work correctly, the fixtures are…read morebroken and the water was scolding hot or freezing cold, not to mention plumbed the wrong way so hot is really cold and cold is really hot. This is super dangerous and luckily my youngest daughter did not get burned. There is no reason to allow your water heater to pump out scolding hot water, that is a simple adjustment. Fan in the bathroom is broken upstairs so to get air flow from a shower, you need to open the window which is in direct view of the neighbors living space. How the cleaning service does not notice this is confusing. The towels in the bathrooms are literally rags, all mixed matched, some with holes and super thin. Just a bit odd when you need 4 towels to dry off. The kitchen did not have a decent quality or array of items needed. The dishwasher had a rubber band holding the utensil tray on. The fireplace/living room was why we choose this location so that was as expected. The lingering Christmas decorations were a bit odd but with the overall quality of the property, it makes me think the property is just not either rented often or maintained. And last but not least, while we stayed for 2 nights, keep in mind we were out and about all day, a critter chewed all the wiring in our engine. It definitely was at this cabin since our engine light went on when we were departing on our last day. We assumed it was a faulty sensor since my car is new but as it turns out, $1,067 later, something ate through our engine while it was parked at the unit. And, that $1,067 may not fix it. If it doesn't work, the dealership told me they would need to replace this entire section. I did not bother to ask how much that was going to be. There are signs all over reminding you to not feed critters and you can not use their city issued trash receptacles. They want you to take the trash with you to this local dump which for this cabin, was in a convenient location. Not a big deal they want you to take the trash, but I am assuming the critter issue is a much bigger problem. We also opted to have the trip insurance just in case of weather. Although they cover a wide array of random things, the one thing they have listed as being not covered is.......VERMIN. I notified the management and they responded with a we will look into it. Does anyone else notice there are only 5 star reviews on their Big Bear Cabin website? Good thing we have other options on google & yelp to make a review!

I would never stay with this company again. I rented through Air Bnb. First off, the only reason i…read moreleave this review is to warn fellow renters. Take pictures of the cabin when you arrive and when you leave. The condition of the cabin was OK and i had no major issues during my stay. My problems started two days after i got home. I received a request from the booking agent for $500! The message read: 'Thank you for taking care of the deck repair. Michelle' I responded immediately asking what had happened and that i was unaware of any issues while renting. I feel like this type of communication was rude and absolutely presumptuous that i caused the damage. You see, i went to Big Bear when everything was covered in snow. It had been covered for the last weeks from a previous snowfall, and the snow had not melted yet. When i arrived at my cabin, it was completely covered - including the deck. We were not able to use the deck for this reason. Obviously the rental company did not shovel the snow in between renters. There was no further response from her and she escalated the issue to the AirBnb team. There was no dialogue or attempt to speak with me regarding this, which I believe would have deescalated the situation because i attached a picture clearly showing that the deck was covered in snow/ice. It did not snow while we were there - this was obviously from previous snowfall. The damage pictures she sent looked like a burn marks on the deck. Those burn mark pictures were soaked in snow melt and ice. Obviously this could not have been done by me i my picture shows the deck covered in snow. Till today, after escalating the issue the rental company has not followed up with myself or AirBnb. It is unprofessional and unnecessary to work with your customers this way. This company turned my great vacation into anxiety when i came home. I would never rent with them again. Be professional, do you diligence and don't accuse your renters of damage because you don't adequately check your properties in between rentals. -Renee

If I could rate it a 10 out of 10 I would. This is your home away from home get away. Guarantee…read moresafety and comfort and ease of access. Also so many on property amenities and activities that can keep your family busy. At the time of our visit, the winter blizzard just had passed and left the property with tons of inches of snow. Never had to leave the property for snow play. All for free. CONCERNS PRIOR: booked through booking.com and was afraid of bad service or last minute cancellations by the resort as said by previous reviewers. SERVICE: 5/5 Welcoming and friendly COMFORT: 5/5 Beds including the murphy bed was comfortable IN ROOM AMENITIES: 5/5 Full kitchen, with plates, utensils, cookware, fridge with freezer, oven, microwave, and basic seasonings (salt, pepper, chili flakes etc). No rice cooker though. Washer and dryer, private outdoor propane grill. Hair dryer and extra toilet paper and tissues, trash baggies. Even your own dustpan, broom, vacuum. CONS: Sensitive smoke detector. Sets off instantly when cooking in the kitchen. Heard the other nearby neighbors alarm go off too. Bobby the maintenance guy was so kind and let us know that it wasn't uncommon to go off. Made us feel better as it was embarrassing loud and frequent. SUGGESTIONS FOR IMPROVEMENT: gets cold in big bear despite the room heater. Would love to see the resort include disposable house footwear/hotel slip ons for walking in the unit. And a freezer in their little shop for frozen snacks/ice cream for last minute sweet cravings. Would I stay here again? 100%. Also, if you're staying on the bottom unit, it is common to hear the above units foot steps. Luckily it wasn't that bad.

Rude. I've been a member for over 15 years and NEVER had I had an experience this bad…read more Left me wondering if the receptionist was simply racist (I'm Hispanic). I can't imagine that WorldMark would hire someone that was simply rude to everyone.

We had such a wonderful weekend staying at this cabin, the staff were great! It was the perfect mix…read moreof cozy and comfortable, with everything we needed to relax and unwind. The space was clean, well-maintained. We look forward to going back soon.

Overall the area around the property is beautiful and the rooms were clean. However the walls are…read morepaper thin and you can hear everyone's conversation outside, the beds are very firm and uncomfortable making it hard to sleep at night. Also there's only one tiny trash can in the bathroom

Beautiful experience on a lake front property, customer service was amazing as well, most…read moredefinitely coming back in the summer

It was honestly a very nice place to stay! Everything was conveniently close by! We really enjoyed…read moreour time there!

A peaceful hidden getaway tucked away in Big Bear…read more I stayed at cabin #7 and the cabins looked exactly like the online photos. I came in the middle of October and even though the property was packed, I hardly saw my neighbors during my stay. I appreciate the interior of the cabins that made me want to book in the first place! The cabin itself was very clean, the kitchen had everything you needed (yes including coffee!), and the home was stocked with extra blankets and pillows. BONUS that it had a washer and dryer inside! The property is within walking distance to downtown and nearby eateries. I also had my own designated parking spot too. Although it was very chilly, I didn't use the community hot tub, but I did spend some time at the bonfire pit at the center of the property. Things of Improvement: This is my personal take, but perhaps some art prints on the walls and some privacy on the patio and near the bedroom window. Other than that, I'll be back!

Amazing cabin to stay we really enjoyed the time there everything was clean and very peaceful…read more everything was perfect