We had a wonderful stay with Big Bear Cool Cabins! The cabin was clean, cozy, and exactly as described. It had everything we needed for a comfortable getaway, and the location was perfect. close to town but still private and peaceful. Check-in and check-out were easy, and communication was clear and helpful throughout the process. The cabin felt well maintained and welcoming, making it easy to relax and enjoy our time in Big Bear. We would absolutely stay here again and recommend Big Bear Cool Cabins to anyone looking for a great mountain getaway. read more

I really wanted to like this place but it was a disaster from start to finish. We drove all the way up to Big Bear and got there at 4:10 for our 4pm check-in. The cleaners didn't show up until 4:20. We had to leave and come back, and didn't actually get into Chalet Des Ours until after 5:30pm which completely threw off our first night since we had dinner plans. The door locks were broken - like actually broken. Every single time we left the house we had to yank the doors super hard to get them to lock and even then we weren't sure if they were actually secure. We were genuinely worried someone would break in and steal our stuff. How is this even allowed to be rented out with non-functioning locks? Then after we checked out they hit us with a $95 charge claiming we left the hot tub dirty. The water was cloudy when we got there that first night - looked exactly like their photo. We only used it twice, covered it both times, and put the temp back down like we found it. We were only there 2 nights. But of course we didn't think to take photos when we arrived because we didn't expect to be blamed for their poor maintenance. The whole thing felt like they don't actually take care of Chalet Des Ours and then charge guests when things go wrong. Between the late access, broken locks, and getting blamed for a dirty hot tub that was already dirty, I can't recommend this place. There are way better rentals in Big Bear where the owners actually care about keeping things maintained and not screwing over their guests read more

These little cabins are the perfect getaway. They're small, quiet, and intimate; making them the perfect place to make good memories. The management was very communicative and helpful. Booking was easy and everything went as planned! read more

Big Bear Cool Cabins - Kitchen - Property Management Near Me - Big Bear Lake, California

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Great service and easy to do the check in. The price was reasonable. The person who helped us was really helpful. Thank you Elizabeth!! read more

Big Bear Cool Cabins - The check in - Property Management Near Me - Big Bear Lake, California

I have been very impressed with our stay at the Lazy Bear Cabin. 10/10 recommend. The communication has been top notch. I received texts and emails as the trip approached and the week of I received a digital "guide" about the area and things specific to the home. It's been a really positive experience. When we arrived I got the hint of natural gas smell (I have the nose of a hound) and we opened the house up. The next morning I noticed it seemed to come from the dryer and I texted to let them know. They immediately sent someone out to check on it and fix it and it was fixed immediately. Super grateful for our experience and this cabin is AMAZING! Perfect for our family. We will be back! read more

Big Bear Cool Cabins - Amazing little walk with the kiddos - Property Management Near Me - Big Bear Lake, California

Thank you Elizabeth for being very helpful during our big bear check in. Made our trip more enjoyable. Thank you

We (me n my son visiting from FL w his amazing girlfriend) had the ideal time in what turned out to be a last minute rental here for two days and nights after a Verbo rental misled us into it advertising as a two bedroom when it wasn't so we found this awesome, beautiful, super cozy, everything we could ask for cabin like rental last minute and couldn't be happier with everything! From the carpets, which usually I'm not a fan of, but for a cabin especially in the winter it was absolutely ideal, to the full home heating, to the very comfortable beds to be fully stocked kitchen with anything everything we could need they even included a full spice rack wow and just literally all you need to walk in is with your vacay clothes/outfits, toothbrush, bath kit, and shampoo and all else is there, just couldn't have been more pleased! read more

Big Bear Cool Cabins - Property Management Near Me - Big Bear Lake, California

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First time for our family to rent a cabin in Big Bear Lake to celebrate my daughter's 15th birthday and we were not disappointed. The location of the cabin was very accessible from Big Bear Blvd. The cabin was of the right size and the two bedrooms were big with sun- lighted windows and the sheets were pristinely clean. The place has everything we need: kitchenette, couch, wifi, smart TVs and a deck. The home was spanking clean, cozy, warm and exudes no unusual smell at all. The toilets were clean and has all the amenities. We will definitely come back especially that the staff are so nice and communicated well, namely Jess, Adrienne and Star. Kudos to them. Will definitely recommend to my relatives and friends. read more

Big Bear Cool Cabins - The kitchenette - Property Management Near Me - Big Bear Lake, California

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I've spent a lot of time in big bear, Big Bear cool cabins always has the highest quality cabins, well clean/well kept, suppotive staff, and beyond that they can help to provide a lot of amenities not common with other cabin rentals or Airbnb. For quality and convenience, cool cabins is the best option. read more

We had an amazing stay with Big Bear Cool Cabins! The cabin was extremely well kept--clean, comfortable, and clearly cared for with attention to detail. Everything was in great condition, which made our stay feel relaxing and stress-free from the moment we arrived. Our family truly enjoyed our time there. The space was perfect for spending quality time together, and it felt like a home away from home. We couldn't have asked for a better experience and will definitely be booking with Big Bear Cool Cabins again. Highly recommend to anyone looking for a wonderful family getaway! read more

Can't say enough about Big Bear Cool Cabins. From my phone conversation with the staff to my beautifully equipped cabin. Looking forward to my next stay. read more

I've probably rented from Cool Cabins once a year for the past decade or more. Winter or summer, every experience has been great! Their website is fantastic and easy to use to find the best property for my needs. Then the staff is always friendly and super supportive. Driveway plowed, firewood delivered, etc. I won't rent from anyone else. read more

Wonderful 3 day honeymoon in Big Bear! My husband and I rented 592 Douglas St. all I wanted was a nice fireplace and a private hot tub. The property delivered that and so much more!! They had all the amenities of home! We unfortunately locked ourselves out of the cabin around midnight Saturday and someone was sent out to let us in within 25 mins. We highly recommend Cool Cabins for a great vacation experience in Big Bear!! read more

Big Bear Cool Cabins has a great selection of accommodations at reasonable price points. Check-in was strait forward and upon arrival the cabin was clean and well stocked foretelling the great experience of our stay. We have recommended the Cool Cabins to friends and look forward to our next stay. read more

This cabin was everything we hoped for and more. Super cozy, well maintained, and beautifully set up for a relaxing mountain escape. We loved the quiet surroundings and how comfortable the space felt it truly felt like a home away from home. Communication with the host was excellent, and the entire stay was smooth from start to finish. Can't wait to come back! read more

Fast and easy communication ! Helped me with my accommodations and booking was super easy! I have booked with cool cabins for years and will continue to do so! Very helpful staff! Shout out to Elizabeth for all her help and for being extremely patient with all my questions. :) read more

So far, I've had a great experience with the management team at Cool Cabins. Barbara, their general manager, has been my go-to from the very beginning--she's walked me through the entire process with care and professionalism. She's truly the best! Cool Cabins has been managing my cabin, Treehouse, for about eight months now, and it's been a smooth and positive experience. Their housekeeping team is excellent--super detail-oriented, and the cabin is always spotless. I also really appreciate their maintenance staff, who check in regularly to make sure everything is in perfect working order for guests. One of the things I value most is that they always have someone on staff available to answer the phone and help with any questions or challenges that come up. That kind of support and communication goes a long way. If you're looking for a reliable, responsive, and experienced team to manage your vacation rental--or if you're simply looking for a great place to stay in Big Bear--I highly recommend Cool Cabins. read more

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I booked one of their cabins through AirBnb for a girls' snowboarding trip. The cabin itself was exactly as described and was lovely and relaxing after a day of snowboarding. That said, the cabin was sorely lacking in lighting and since it only had one bathroom (which we knew in advance) with a tiny mirror, getting dressed proved difficult. Another positive was that the host was very communicative and responded quickly to any and all inquiries (not that we had many). Our first frustration had to do with the check-in experience. Check-in was at 4 pm and I was told that we needed to go to their separate office location (multiple miles away) to pick up the keys but that we must do so before the office closed. They did not immediately tell me what time the office closed (I suppose it was for me to guess) and when I asked, they told me 6 pm. So, basically, we had 2 hours to check in. This may not seem that unreasonable but for guests travelling in from out of town with unreliable traffic, this is a tricky ask. Beyond that, in February, Big Bear is obviously a popular winter sports location. We had to cut our day of snowboarding very short in order to accommodate their strict check-in hours. In addition, keep in mind this was booked through AirBnb and usually you can show up anytime after check-in and not have to travel to a separate location to pick up keys. After we picked up the keys and travelled to our cabin location, the keys did not work. We tried both locks, jiggled the door handle, but nothing would work. I immediately called the office to inform them of this situation and to their credit, they said they would send someone right away to assist. Before the person arrived (and in fairness, they arrived pretty quickly), the office called back and asked if we tried jiggling the door handle. We tried again to no avail. When the staff member came, he brought a different (correct) set of keys and was able to let us in to the cabin. He then gaslit us into believing that we had the correct set of keys all along but that as a kindness, he would leave us with the new set of keys he brought. Of course, they had not given us the correct set of keys and it would have been nice of them to just admit that. We had been told at check-in that we would need to go back to the office to return the keys. Again, this was frustrating as most AirBnbs have either a lock box with a code to retrieve the keys or a door with a number pad and they give you a unique code. This alleviates any need to travel to a separate location to retrieve and return keys, thereby cutting into your vacation time. I truly do not understand why Cool Cabins requires these extra steps that are inconvenient for travelers. The instructions provided with the unit were also unclear as they also directed us to "text" the host when we checked out. What number were we supposed to text? That's a great question. When I dropped off the keys at the office (which seemingly should have been sufficient), I asked about this and got a wishy washy answer about whether I needed to text. The gal said "text the number we gave you," to which I responded "I wasn't given a number." She just shrugged. Overall, Cool Cabins does respond quickly but the extra effort to pick up the keys soured my opinion of this company and I probably will not book another listing hosted by them. Making the check-in and check-out as easy as possible on your guests goes a long way! read more

Big BEAR is beautiful this time of year and the cabin did not disappoint. It was comfortable clean with a beautiful spacious kitchen. Family table already set. Fenced yard for the kiddo. Within walking distance to the lake. my husband and I are 20 year repeat customers and the next time we rent we will most definitely be calling Big BEAR COOL CABIN. I feel confident that if an issue that they are just a text away. Their office is right there in town. read more

This is very difficult to write as I don't enjoy writing critical reviews. When we got there at 4:30pm, which is 30 minutes after check out time, we opened the door and the cabin hadn't been cleaned since the previous people, and the cleaning staff pulled up shortly after we did, so instead of settling in at the contractually agreed check in time, we left to get dinner and came back a couple hours later. Then we found out the that neither of the front door locks were functional, so our entire stay, we had to hope that no one barged in at night, and we had to take our belongings every time we went out. After telling the company all of this, they offered us a 15 percent discount on our next stay, which is moot because we won't stay with them again, and it doesn't end there.... They charged us 95 dollars for a dump and fill of the hot tub (which we only used briefly and we were very clean), because it was cloudy, which tells me the water chemicals were unbalanced or the filter was clogged. I regret not taking pictures because we believed that they would at least try to make it right in the end. Overall the experience left us feeling like we were taken advantage of. read more

My husband and I originally booked the cabin Forest Escape for 3 nights (we are here for a mini baby moon because I am currently 37 weeks pregnant). When we booked forest escape the pictures did not show steep stairs inside the cabin that led to the bedroom, the only bathroom was upstairs and the bedroom was down stairs so for me being pregnant and going pee 10x in the middle of the night hikkng up and down those stairs was no good. Due to that we wanted to see if we fan get moved to another cabin that was one story. We went to BBCC office and spoke with Elizabeth and she was so helpful with our situation and helped us find another cabin within the same price range. She really accomadated us and was very nice. all thanks to her our stay for the rest our trip at Casa De Campo was amazing! read more

Thanks Elizabeth Victoria for your excellent service we enjoy your time we appreciate for your help it was nice coming here with you guys !! Highly recommend best service read more

Horrible experience We rented a cabin for 4 days One day we saw a mice running around Cool cabins had no solution no one on staff to come and help they knew about mice issue because afterwards I found mice traps hidden in a cabin No one addressed the issue but decided to rent it out anyway We have a child with us he was scared and disgusted so were we Found mice droppings Cool cabins said no compensation because the mice showed upon our last day of the stay read more

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The good it was very clean and it had everything I needed BUT the fireplace was a little weather beaten the thing you put the firewood on in the fireplace is all jack up and the chimney needs cleaning read more

We are a repeat customer that have been using BBCC for over 2years. The cabins we have stayed in have been very good and very close to the Village shops. Elizabeth has always provided us with exceptional customer service! Any issues we may have with the cabins have been resolved quickly by Jesse the Tech! A truly pleasurable experience each time we visit Big Bear Lake! read more

I have predominantly worked with Jessica and Libni at Cool Cabins. First, they get your place rented and take care of the guests so they have a memorable experience and leave good reviews. Second, they have provided critical help in getting annually permitted and facilitated work that needed to be done without charging me to manage it. Third, they don't make you feel like a number, they respond quickly and are all around pleasant with anything I ask about. All in all, I feel like working with Cool Cabins has been a great decision that has made owning a home in Big Bear more affordable for our family and also letting people enjoy the home when we are not there for lower costs and more amenities than other lodgings. THANK YOU!!! read more

Thank you Big Bear cool cabins for a wonderful stay ! Our cabin was spotless and checkin was easy . We also recommend their Catalina creekside cabin if you are a dog owner ! The fenced yard is a dream come true for your pups . Also the Blue Jays , Woodpeckers and Squirrels know when you put out the peanuts that the owner leaves for you . Great cabin ! read more

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First they accept all my money through affirm then day of reservation they cancel and refund money on a Friday saying ill get money back (obviously not for another week cause 5 business days she says to refund) and to use another card to drop another 1000$ or drive the 5 hr drive back home stating they dont accept affirm yet they took security deposit months ago from it no problem, then they took secondary final payment as well but when I show ip all of sudden they dont accept and basically do nothing to help at all, and this lady had the snarkiest attitude like sorry im not filthy rich and able to just blow money willy nilly. So them being no help canceling my reservation after driving my whole family and baby out here I dropped the extra money for room AGAIN then im in room....wifi doesn't work they send technician had no idea what he was doing sat in fron of wifi box for couple hours and then like yea nothing i can do then boom power outage since like 9pm no candles or flashlights in house nothing but dead phones that cant use flashlights all stores in area also closed so couldn't get any help its now 9am still no power couldn't have dinner cant eat breakfast, I've contacted property to no avail. Please guys DO NOT EVER STAY AT THIS PLACE AIR BNB IS BETTER THAN THIS TRASH SITE/ PROPERTIES they just want your money could care less about 5star review Nothing but a nightmare stay wish I could go back in time and never reserve this for my 31st bday celebration ),; DONT MAKE MY MISTAKE LEARN FROM ME read more

Horrible experience We rented a cabin for 4 days This cabin smell so bad like a dead body and the bed o you don't want to smell this place stay away from boulder bay park Cool cabins had no solution I asked to be move willing to pay any fee and they refused to accommodate me No one addressed the issue but decided to rent it out anyway We have a child with us he was scared and disgusted Cool cabins have offer to move to a cabin that is convenience to them . I will makesure I keep posting more of this on social media . read more

Nice place we went in 2022 and had a blast. The cabins are nice and clean ,spacious , and fit The needs of the family. I highly recommended cool cabins read more

Love Cool Cabins rentals The general manager Barbara Zamudio goes out of her way to be helpful read more

Barbara is a great property manager. Cool Cabins does very well in maintaining the property. It is very well organized and prompt in responding to any inquiries we have. I would recommend her and Cool Cabins without any hesitation. read more

I love cool cabins It's always a smooth check in and a great service Elizabeth and Victoria were amazing and very helpful read more

Great customer service and all the lady's are very sweeet thank you so much for your help !!!!!

worst company to work with in big bear! poor customer service and terrible communication skills. booked a cabin in big bear for 4 july weekend. man what a mistake, and our cabin was 97° and our refrigerator didnt work for the first 30 hours ! do yourself a favor and do not book with cool cabins read more

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I needed healing. I'm been battling an awfully uncomfortable respiratory allergy virus turned into a cold for the past 2 weeks and needed some clean air as part of my medicine. Booked a last minute trip to the mountains. WENDY WAS AMAZING. She gave me several courtesy phone calls to make sure I was able to find the office and to make sure I was traveling safe. Check in was flawless and the main office was clean and tidy. The reason for 3 star was the house had unsafe outside steps, mediocre with cheap towels and linens and motel 6 quality run down cabin essentialsI. If the customer service and breath taking views weren't unbelievably top notch; I would have given this place a negative star for the money and potential fall from the outside steps for the money I spent. THANK YOU WENDY FOR THE EXCELLENT SERVICE. The stairs were so unsafe. I almost fell every time I went up and down the steps. No proper attention for safe pathway to get inside. I'm never getting a cabin from here again without verifying someone shoveled the pathway properly and cleared it. No hot water. I had to heat up the tub water with a stove kettle to get it lukewarm a best. I needed a hot steaming bath or my breathing treatments and I had to wait until I got home to take a proper bath. The lights in the kitchen and back part of the house were flickering so bad we joked that the house was haunted. Or was it???? The only real joke is paying the amount for the quality. I definitely won't Recommend any of my friends or family to book here. It's unsafe, uncomfortable, dirty, and wasn't able to use the patio ( covered with snow) or take a hot bath! read more

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Lake House Retreat 40670 Big Bear Blvd #207 Big Bear Lake,CA 7/15/2024~ 7/18/2024 I mainly used hotels, but this was my first time trying Airbnb. There was no inconvenience at all, and thanks to Cool Cabin's prompt guidance and response, I was able to stay without any inconvenience for 4 days and 3 nights. It was nice summer vacation! read more

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Me and my fiance has an amazing stay! At first it was dusty and dirty in some spots, and the door locked by itself. But I was able to text someone 24/7 and they were on top of it. (They had someone clean it and fix everything). They supplied us with extra soap, conditioner, lotion, tissues, and anything we needed. They were also very kind and made us feel welcome! I know they had to do a lot for us but I appreciate it! Just minor things. We will definitely be back! We loved our cabin so much! Thank you for everything! read more

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I am giving them 5 stars for the beautiful view, quiet neighborhood, 11 minutes to town, and helpful staff. My family and I were comfortable in the cabin and felt at home. read more

Great agency to rent a cabin from. They offer luxury as well affordable cabins. Stays opens to 11pm which is a plus. Customer service is horrible, not the ladies in the office during check in but the representative over the phone. We had an issue with the home alarm not working, we called the phone # listed in the book, offered in the cabin, and she was rude as hell. Not hopefully at all. In some many ways, she tried to insult my intelligence. Rude as hell. Only for the maintenance man to still have to come fix the issue. However once that issue was resolved, we enjoyed our weekend in the beautiful cabin. Must sure to do the yelp check in for free wood!! read more

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