What a pleasure it was doing business with Big Bear Lakefront Cabins!…read more So easy to communicate with throughout our stay. We rented the "lakeview manor" (luxury cabin) conveniently located right behind oakside restaurant. Walking distance to the village was only 3-5 minutes! When booking with Lakefront Cabins they offer a 20% discount on boat rentals through pleasure point marina. We took advantage of this great value. Lakeview Manor cabin comes with an AC/DC pin ball machine, when I went to play it, one of the flippers wasn't working so I sent a service request out to Lake front cabins and they immediately sent a technician. Within an hour it was fixed. Very much appreciated! The cabin is equipped with oversized TV's, state of the art fireplaces, and modern style finishes throughout. It's a must stay if you're planning on visiting big bear.

Great communication, property was even more beautiful than described. Well worth the cost for…read moreamenities and location!

Trish was so helpful with our most recent stay in Big bear! Can't thank her enough for her help…read morebooking the Sundance lodge for a girls weekend.

Big Bear is a great place to visit regardless what time of year. It's also above and beyond dog…read morefriendly! This place manages rentals. Incredibly organized, great system for checking in, quick to respond to questions and a delight to speak to when calling. They ensure the properties are well maintained and that your experience will be awesome. Don't hesitate; visit soon!!!

We had a fantastic experience! Brandon, Leanne, and the entire team were absolutely wonderful to…read morework with. They were incredibly helpful, responsive, and went above and beyond to make sure everything was taken care of. You can tell they genuinely care about their guests and providing a great experience. I would definitely recommend staying with this team and would happily book with them again! Great communication, great service, and an overall excellent experience.

A few clarifications are needed in response to the owner's reply, since it introduces claims and…read moredetails not part of my original review. On the wildlife issue: Whether it was rodent or bat droppings isn't the point -- either way, it's a health and safety hazard, and that's what my review addressed. On timing, we were told cleaning was signed off around 3:40-3:50 PM and we weren't given access to the unit until nearly 4:00 PM. By the host's own timeline, that leaves only a 10-20 minute window for this to have happened after cleaning -- or the unit wasn't properly cleaned to begin with. Either way, it should have been caught before a family with small children moved in. As for the house rules disclosing general wildlife possibility in Big Bear: a blanket disclosure doesn't excuse an active, uncleaned health hazard in the room our kids were about to sleep in. On "solution after solution": When we first called the property's staff, we were told there was no reported active issue at the unit -- no remediation or transfer was offered at that point. It was only after we contacted Airbnb support directly that a possible move to another property came up, and by then we chose to stay with family instead rather than lose more time getting our kids settled. To be clear, we never requested compensation, a discount, or anything beyond the refund for the booking we could no longer stay at and the playpen deposit. The mention of a future discount, and later a free stay at the owner's personal cabin, were both raised unprompted by her staff and the owner -- I only followed up to ask about the discount after her team had already brought it up, and we ultimately declined the cabin offer. On the Venmo/deposit point: This wasn't in my original review because it wasn't relevant to it; the owner raised it. For accuracy: we received both the Airbnb refund and the playpen deposit refund in full. The mismatch was in urgency -- the deposit was requested and paid promptly to get our kids settled, but getting it returned took three follow-up messages over a full day before it was processed that night. On the unannounced visit: While I was upstairs on the phone with Airbnb support trying to resolve this, the host sent an unfamiliar man to the property without confirming who was there or where. My wife and our two young children were downstairs. Regardless of exact positioning, having a stranger show up unannounced during an active safety complaint is not okay. On the personal outreach: We heard nothing from the owner personally until after this review was posted. At that point, she called, left a lengthy voicemail, and sent numerous long texts to my personal phone. Some of what was shared in that contact was inappropriate and unrelated to the situation, and I won't detail it here out of respect for her privacy -- but the manner and timing of it were unprofessional. Our original review reflected an accurate, factual account of what happened. We stand by it and won't be engaging further in the comments.

Village Property took over managing our long term lease when the property was sold. My husband and…read moreI were concerned when we heard about the change but our worries were quickly wiped away. Less than a week into the new ownership, our heater went out just in time for a spring storm. Worried, because we went from an on-site manager to off site, thinking we'd get lost in mix with all their clients and other responsibilities. Not so! The team made sure someone got out to us STAT and we had it fixed in a jiffy. VPM has had a hand in keeping the surrounding neighborhood cleaner, fixing severe pot holes in hours, and taking care of business. My husband and I are leaving the area and had our walk through today. Eleanor and her son met with us to make sure we did everything needed for the rentals next step. The care, consideration, and friendliness provided by this company is unmatched - particularly in this weird new COVID world we have. Thank you, Eleanor! Can't wait for you to come see us so we can grab that Golden Tiki!!

I wish I could give a zero star. JAMES GREER IS A DISHONEST THIEF. After I moved into and back out…read morea house they managed for literally 3 months and cleaning up the spot way better than when I arrived he stole the entire security deposit from me. I've lived many places and I'm a clean and organized person who respects the places I live. after dodging accountability on the phone he hasn't returned a call back for a week now about the deposit. I will now have to go out of my way to take this thief to small claims court. (BY THE WAY IF THEY RESP WITH STUPID GASLIGHTING I WILL POST THE TEXTS YOU SENT ME PUBLICALLY JAMES) all i want is my security deposit but you decided to steal from me and gaslight me about it. PS I've been a long time big bear resident and the culture up here is changing. snakes like James Greer will lie through their smiles, shake your hand and deceive you to your face. I also have text messages of him harassing me, saying to "let the realtors in within hours notice to do OPEN HOUSE" while all my valuables are in there. JAMES GREER, the office staff, and all these second class realtors at Village Property are snakes. please rent else where and if you see those ugly green signs with their company logo support any other business. I'm gonna get my deposit from you James. you decided to be dishonest and make this harder. Stealing a young families deposit and charging us $1800 for leaving the property CLEANER than when we arrived is the type of stuff that gets you in claims court.

Nice place. Great customer service. Room was a little run down but it was ok. I'd go back again…read more Also the location is fantastic!!

From the owner: See our photos for cabins managed and projects completed to maximize cabin interiors…read more Our team specializes in short-term property management and hospitality. We provide 5-star guest experiences and take your cabin from pre-inspection, compliance, to vacation management through the entire process and beyond (i.e. marketing, reservation inquiries, reservation changes, check-in, during stay accommodation concierge, 24/7 on-call code compliance for City/County, 24/7 concierge for guests, check-out, items left in cabin, housekeeping, maintenance, seasonal snow plowing and weed/pine needle abatement, hot tub, escrow and submit to City TOT taxes). Our management team has owned Big Bear property for years; we know what works on the mountain. We will work hard for you and treat your property as if it were our own. We will strategize with you to achieve your short-term rental goals - you will receive tailored, specialized care for your property. Properties are all different, in every area of the Big Bear Valley.

Spent my birthday weekend in Big , rented the cabin via big bear experiences, very smooth process…read more The cabin itself was very clean accommodating, and had everything to make it your home away from home. Our cabin had a Pac-Man arcade machine, kids loved it, washer and dryer, a jacuzzi, a sauna, k cup coffee, waffle maker and much more. Nice view from the front side balcony, as well in the backyard view of the lake. Cabin was located just right everything was only a few mins away, very convenient. Overall great experience enjoyed my stay.

We had such a great weekend at one of their cabins! It was the perfect size for our little family…read moreof three. The home is cozy, peaceful, and exactly what we needed for a relaxing getaway. The neighborhood was so quiet, but we were still super close to stores and restaurants, which made everything really convenient. The cabin doesn't have all the fancy bells and whistles that some other places do, but honestly, we didn't need them. It was clean, comfortable, and had so much charm. Thank you, Bryan, for being such a kind and communicative host! We loved our stay!

Kind Cabineer has been managing my vacation rental in Lower Moonridge in Big Bear Lake since…read moreDecember 2023. It's been booked continuously from the start! I'm so glad I went with them instead of self-managing. Their super host status and many great reviews on Airbnb really raised the profile of my new listing. I'm completely blown away with how good they are at their job. Professional & organized & really great at handling the guests. I'm very detail oriented and so are they. They always make sure everything is repaired, and running smoothly. So good with communication. I went through extensive research to find a good management company for my beloved home that I spent 2 years meticulously remodeling. I have several friends in the area with vacation rentals who have tried bigger management companies and it's been a nightmare. Another friend self-manages and she's had 1/2 the amount of bookings as my property, and it's so much work for her. I'm an interior designer, and I really appreciate how thoughtful they are about the aesthetic of each of the cabins in their collection. Very tasteful! They had so many helpful recommendations to get my home rental ready, and were attentive and available from the start.

I followed Jessica and Sean and their cabins on Instagram. I was drawn to their design and social…read morecause. I reached out to them to manage my cabin in Big Bear. They re-imagined my cabin with a new design and décor to appeal to those who seek a peaceful nature loving retreat. Starting with a mood board, sourcing unique furniture, linens, décor and plants they personally added their own finishing touches to make it a perfect addition to their Kind Carbineer Cabin collection. During the re-design phase of the cabin, Jessica and Sean visited multiple times to check in and work alongside us during this process. They also took the time to shop and curate décor at antique markets and vintage shops to give the cabin that extra touch. When it came to getting the cabin ready, Sean was there with all the tools and 2 hands to help out! Setting up the supply shed with all the linens, kitchen ware, guest toiletries, paper goods, etc. etc. was a breeze because of his experienced team. Jessica and Sean staged the cabin and took photos of the cabin for the Airbnb listing. The cabin was ready and bookable November 2021 and we were instantly fully booked for the holidays. Jessica and Sean went the extra mile in adding a real Christmas tree and holiday décor to the cabin - guests were so excited! Guests continue to review my cabin as a 5 star stay, and rave about the specially curated cabin décor and outstanding communication and hospitality from Jessica and Sean. Kind Cabineer has firsthand expertise in the Big Bear market and years of experience in revenue management to determine the best price for me as owner to maximize my profits. Their Super-host status and consistent 5 star reviews for my cabin has allowed me to feel reassured and trust that they will deliver and exceed guests expectations. Kind Cabineer offers full service property management ranging from reliable and consistent cleaning crews, expert handymen, re-stocking supplies, to accurate monthly billing and timely invoicing. We are so delighted with their design and creativity we have hired them for interior design for our next endeavor in Coachella Valley. Jessica and Sean have made the property management partnership easy and enjoyable, and I am proud to have my cabin be a part of their Kind Cabineer collection!

I recently sold a commercial property in Big Bear Lake and used Melissa Evans-Gray of Keller…read moreWilliams Big Bear, a part of Team Rahill (Rahill Real Estate Group) to represent me. Melissa is a delight to work with. She is super responsive, and she knows her stuff. There were a lot of "hoops" to jump through in the sale of a commercial property, and she led me through them with competence. That includes coming up with solutions and executing them when we ran into stumbling blocks from either the city, the county, or even the buyer. I have used Melissa and her colleagues at Team Rahill multiple times now for both commercial and residential purposes and have never been disappointed. Highly recommended!

We were lucky enough to partner with Rahill's agent Destiney to purchase a second home in Lake…read moreArrowhead. Destiney was thorough, responsive, and always willing to go the extra mile, with so many examples, including meeting an electrician at the house on our behalf, bringing by cookies, or laundering our bed linens on move-in day! Destiney is knowledgeable, down to earth, and was committed to our success in the home buying process. She was patient in awaiting our approval for funding, relentless in negotiating on our behalf, and was EVEN willing to take a commission cut if needed to ensure that our deal was closed. We're so thankful to have worked with Destiney and would strongly recommend her to any home buyer!

I stayed at a cabin in Sugarloaf. I always give great reviews and travel alot. Normally use Expedia…read morebut I self manage airbnbs. So have been using them. We pulled in my family drove up flew in from NC..the cabin was supposed to be ready at 3PM I called ahead. I was stopped it wasn't clean yet. Called they proceed to tell me to wait in the car they have 3 cleaners it should take 30 minutes!! Seriously I said unacceptable..even with 2 on a 2 story 2 bedroom it should at least take a couple hours. They were 19 minutes! Gross. We found mold in coffee maker. Pee on toilet seat. Dead plant on fireplace long hairs on all tables. Sink was not clean food in it. And freezer fridge food white powder Popsicles. Etc. I want money reimbursed. I had to clean plus sit in the cold. Completely horrible.

Though I read in prior posts that Monster Management doesn't accept responsibility for cleanliness…read moreof the Mickey's Hideout Airbnb, I want to post that I agree with the prior review that this cabin needs major attention from whomever is responsible for the upkeep of this unit. As a long time Airbnb customer, this stay was extremely disappointing. My kids said they were itchy in the beds, but I didn't see any bites. I reached out to the management company and submitted pictures. I caution anyone interested in this property to inquire first about its cleanliness and sanitary conditions.

I want to say a big thank you to Miguel and Amber for taking such good care of my Airbnb house in…read moreBig Bear. You guys did an awesome job! Your hard work and how much you cared about everything really made a difference. It made me feel happy and not worried knowing you were looking after things. Thanks for making sure the guests have a super great time. You both rock!

Miguel & Amber are fantastic! Genuinely good people with a real commitment to their clients and…read moretheir business. We were a few days away from closing escrow on a house in Big Bear when we started looking for property management companies. Based on the 100% positive yelp reviews and great initial conversation with Miguel, we decided to go with CA Mountain Rentals to help us manage the property. Immediately paid off. The day after we signed paperwork with him (which was also the day we were to transfer the funds and close escrow on the house), Miguel decided he wanted to stop by the new place to check it out (a testament to his thorough nature... we didn't ask him to stop by, he just did). When he did, he noticed something that our realtor, property inspector, and seller/sellers agent all failed to mention or notice... the fact that both the parking spots and a decent portion of the stairs were built on city property, meaning it would not be allowed in the vacation rental program (a big part of the equation for us), and the city could tell us at anytime that we needed to rip the stairs down and move THE MOUNTAIN about 12 feet back, probably a 6 figure, months long project! After confirming this with the city (also coordinated by Miguel), we were able to get our deposit back and walk away. We were roughly an hour from going to the bank to wire the money when Miguel called to let us know. Major bullet dodged. Original real estate agent fired. Enter EXP realty. Working with Miguel & Amber on the real estate purchase side was equally fruitful and easy. They were incredibly responsive & insightful about the local market, introduced us to contractors, and even went by the local Spectrum office for us to help get internet setup when the corporate office was being uncooperative! We just closed escrow on a new (and much nicer) house 60 days later and couldn't be happier. Needless to say, they've gone above and beyond and it's been a pleasure to work with them. We couldn't recommend them highly enough, and look forward to doing business with them for a long time.