I called to schedule an appointment for December 14, 2022, and got one that day at 6 PM. Something told me to not go and to wait for another day. I called them to ask if there is availability on December 15th and they said no and that they have one for December 16th, which I declined because that was my graduation day. I stuck with the initial offer and forced myself to go to the salon. I told her over the phone that I am going to be running slightly behind the scheduled time due to me being out of the area [30-40 minute distance] which she understood. I arrived at 6:17 pm and once I arrived, there was someone else sitting in the chair being serviced, so I patiently waited.
I got serviced between 6:30-6:40 pm and showed her a picture of what I would like (which I will show-- short french tip gel-x). She did not introduce herself to me until later which I will get into. She cut my cuticles very aggressively and cut my middle finger on my left hand, and did not apologize. When she applied the nail extension, she used a large amount of gel which you can visibly see on all of my nails. My real nails did not touch the nail extension and I assumed that she was going to fix it sometime during the service, which she did not. I asked her to make it shorter and she cut the extensions all in different length sizes and didn't try to align my fingers to ensure they were straight. I also asked her if she could cut my extension straight because they were curved inward (C-curved) and I wanted a straight line (just like the picture) and she caught an attitude saying they are straight. I didn't leave until 8 PM and she charged me an outrageous price of $95, which she did not tell me the price of the service before proceeding. I blindly went off of the menu that they have on their website and in-store to find "Short Gel-x Full Set for $50". She did not explain to me any extra charges for a french tip and she essentially charged each finger an extra $4-5 dollars.
I called the next morning on December 15th kindly expressing my concerns and she stated all kinds of excuses saying: "There is nothing wrong with your nails", "We have a policy that if you leave then there is nothing I could do", and "why didn't you said anything during the service". I told her that I did say several things during the service and it was past hours of operation so I couldn't get them re-done even if I wanted to. I also told her that there was no policy stating that (as I checked the website and read all of the policies and only saw booking policies) as well as her not explaining the price BEFORE the service. She wanted to tell me the price breakdown on the phone, which served no purpose. I asked if I can either get them re-done or soaked off and she quickly denied me getting them re-done and wanted to charge me an EXTRA $10 for a soak-off. I got hostile and refuse to pay extra for a soak-off for nails I did not ask for and she eventually offered to come in to get them soaked off for free.
This was the OWNER who I was getting serviced by and spoke with on the phone. For a first-time customer, considering this is the first time I got something I didn't ask for and kindly report it to them I was very appalled by the response I got. I had to wait almost an hour for a soak-off that should not have exceeded 30 minutes. My family members had to come inside for her to quickly do the soak-off service. If my family members hadn't come, then I would've been there for another hour or two. Do not come here. The customer service is poor and I am disappointed that I have to admit I have better service from other nail salons compared to this one. read more