Watch your back with these people. Also, staff are rude and obnoxious. Everyone should read the…read morereviews on Yelp if anyone is planning on renting U-Haul from them. I rented a storage unit from them for a month and after I had moved my stuff out I found a zero debit from them against my checking account. I suspect, though I can't prove, that they would have just charged me another month w/out contacting me or checking to see if the unit was empty. If not, why the new debit, especially since I had told them I was only renting for one month? As I said, some staff people are VERY rude, for example, pointing at people as if they were dogs to tell them where to stand in the office. Not coming back here.

100% the most ridiculous customer service experience of my entire life. This is a family owned,…read moregood-ol-boy type of place and the workers are less than competent in handling customer needs. We used them a few weeks ago to drop off a Uhaul and they said they "knew how to unhitch the car but didnt feel like helping." We called Uhaul and they were taken back, as it's 100% a requirement to help customers unhitch cars when they're dropped off - all locations require at least one fully trained person on staff to help with this at all times. Taking it off ourselves ended in injury, and their staff laughed as if they were watching Kevin Heart performing live. I have lots more to elaborate on, but because we have a lawyer involved, I'd rather just give a general forewarning to check out one of the other 10 places in the Noho or Hadley area before coming here. I'm sure the other 1 star reviews posted here will paint a clear picture of the type of people you'll be dealing with at this location. Yelpers, beware!

If I could give it no stars I would. Way, way overpriced. And God forbid you miss a payment be…read moreready to empty out your bank account.

We had a unit for Over a year and never missed a payment. I…read morereceived a new credit card so automatic payments stopped and I missed the payment date this month. My husband loaded a bunch of things to take over there today, and going to pay when he got there, to find that access to our unit was suspended. It wasn't even two weeks late and I had corresponded with someone by email already. I don't make a habit of late payments for anything, but I've never heard of a company that stops access after 1 late payment. We will be looking to move our business elsewhere as soon as possible.

We bought three beautiful 7-foot-tall bookcases, 75 miles away. The problem was how to get them…read morehome. At first I assumed the job would be too small for a moving company, but after umpteen delivery services sent me quotes with high rates-- *and* wanted us to help load and unload! -- I decided to call Boomerang, since they did such a good job moving us into our home earlier in the year. Boomerang actually charged *less* than what all those delivery services were asking for, and of course they did a careful, professional job, because they actually know how to move furniture. Nathan and Christian got these extra-tall bookcases down a curving flight of stairs, around tight corners in a narrow hallway, through the doorways and into their places without putting a scratch on either the bookcases or the walls. Moral of the story: Even if you just need to move a few pieces, hire professional movers -- specifically, hire Boomerang!

We recently just moved and we used Boomerang Movers! When I say they were amazing -that is an…read moreunderstatement. They were so professional and took such great care. Their pricing was very reasonable as well. Ryan O, Alex and Joe were just great and truly took all the stress out of a normally stressful process.

If you are planning long term storage I would look somewhere else. They start low and quickly…read moreincrease the rent. Otherwise they seem nice.

We rented one of their storage units for a few months this fall. The unit we rented was clean when…read morewe moved in and the facility appeared to be well maintained. The facility appears to be monitored by a security system that includes motion detectors and cameras around the property. When we moved out our security deposit was returned without delay. Two points to note: 1. We found that mice had entered our unit, but thankfully they did not nest in any of our boxes. We had put mice bait on the floor of our unit when we arrived and when we returned a few weeks later it was gone. Mice in and around storage units is a fairly normal thing, so just be prepared to put down a liberal amount of mice bait. The last thing you want is to discover that a mouse has built a nest in one of your boxes. 2. The storage area at 600 Easthampton Road (where our unit was located) only has a fence that closes in 3 sides of the property. i.e. its open to the woods in the back. This didn't make a lot of sense to us, from the perspective of offing a secure storage environment.