Faceless corporation. The usual story of raising costs and cutting services. When it was locally…read moreowned and managed, there was a staffed office, and they supplied handcarts for moving your stuff. No more. Now, management is outsourced to a large national company (to see this, click "about us/career opportunities" on their website). They raise their rates frequently and charge extra for insurance, unless you buy and document your own, separate from your homeowner's insurance. There is no one on site; it can feel kind of scary. The former handcart space is now taken up by a couple more money-making units. The new management was very unresponsive at first. After they took over, I left multiple phone messages and emails about some door locks that weren't working right, but could never talk to anyone and never got a response. Recently, it's easier to reach a human by phone, but they are far away and they don't know anything about your site. Unfortunately, this outfit seem to be the only game in town if you need a climate-controlled unit. I guess I can say that it's pretty clean, the systems seem to work, and I haven't heard of any break-ins.

Watch your back with these people. Also, staff are rude and obnoxious. Everyone should read the…read morereviews on Yelp if anyone is planning on renting U-Haul from them. I rented a storage unit from them for a month and after I had moved my stuff out I found a zero debit from them against my checking account. I suspect, though I can't prove, that they would have just charged me another month w/out contacting me or checking to see if the unit was empty. If not, why the new debit, especially since I had told them I was only renting for one month? As I said, some staff people are VERY rude, for example, pointing at people as if they were dogs to tell them where to stand in the office. Not coming back here.

100% the most ridiculous customer service experience of my entire life. This is a family owned,…read moregood-ol-boy type of place and the workers are less than competent in handling customer needs. We used them a few weeks ago to drop off a Uhaul and they said they "knew how to unhitch the car but didnt feel like helping." We called Uhaul and they were taken back, as it's 100% a requirement to help customers unhitch cars when they're dropped off - all locations require at least one fully trained person on staff to help with this at all times. Taking it off ourselves ended in injury, and their staff laughed as if they were watching Kevin Heart performing live. I have lots more to elaborate on, but because we have a lawyer involved, I'd rather just give a general forewarning to check out one of the other 10 places in the Noho or Hadley area before coming here. I'm sure the other 1 star reviews posted here will paint a clear picture of the type of people you'll be dealing with at this location. Yelpers, beware!

Very good service and quality. The owner seems to be around throughout the day and is very helpful…read morewhen needed and great to talk to. The storage quality and land has been greatly updated and the storage units are affordably priced.

Safe, secure and in a great location. the staff was very responsive and made it easy to get setup…read morewith a unit. I would definitely recommend using them!

I used Ideal Moving and Storage exclusively for storage over the past 3 school years for my…read moredaughter's storage needs both over the summer when she came home to Texas, and also over a spring semester and summer when she was doing study abroad. First off, the facility is very well maintained. Everything is in good repair, the facility is clean and neat, and the property is very secure. The best thing about them in my opinion has been the staff. They were kind and helpful in every interaction with them - whether in-person, by email, or over the phone. As this is my daughter's senior year I don't think we'll have need for storage in the area again, but if we did I would be happy to go back to Ideal!

I can't say enough good things about the incredible admin team and the men who moved me. I was so…read morestressed having just lost my father and they all made it so easy. Thank you Ideal Movers!

We bought three beautiful 7-foot-tall bookcases, 75 miles away. The problem was how to get them…read morehome. At first I assumed the job would be too small for a moving company, but after umpteen delivery services sent me quotes with high rates-- *and* wanted us to help load and unload! -- I decided to call Boomerang, since they did such a good job moving us into our home earlier in the year. Boomerang actually charged *less* than what all those delivery services were asking for, and of course they did a careful, professional job, because they actually know how to move furniture. Nathan and Christian got these extra-tall bookcases down a curving flight of stairs, around tight corners in a narrow hallway, through the doorways and into their places without putting a scratch on either the bookcases or the walls. Moral of the story: Even if you just need to move a few pieces, hire professional movers -- specifically, hire Boomerang!

I would highly recommend Boomerang Moving & Storage! From my first phone call with Mickey, I felt…read moreconfident that they would be dependable and they did not disappoint. They were amazing from start to finish! They were also the most reasonable price of the 4 places I received quotes from. Tyler and Pat showed up right on time and moved quickly and carefully and were always so pleasant even though it was 94 degrees out and both places they were loading and unloading were on the 2nd floor with no elevator. I would feel very confident telling anyone to hire them without hesitation.

BEWARE! You have to sign a waiver that they are not responsible for any loss. After a 3 month…read morestorage of things over the summer, rats had infested the space and ruined clothing. There was even a DEAD RAT in the unit under the wooden platform. They would not make amends, and when I filed with the Better Business Bureau, they claimed they had never heard of me. YOU'VE BEEN WARNED.

Great prices for storage around this area, but beware that the lady who works there is incredibly…read morerude. She scoffed at me every time i walked in her office, and she carrie's her rude attitude in all conversations. Storage space is also not as advertised because you have to place all of your stuff on top of these wooden crates in order to "avoid mold" according to her. Cheap Price = beyond subpar customer service and potential mold on your stuff.