Faceless corporation. The usual story of raising costs and cutting services. When it was locally…read moreowned and managed, there was a staffed office, and they supplied handcarts for moving your stuff. No more. Now, management is outsourced to a large national company (to see this, click "about us/career opportunities" on their website). They raise their rates frequently and charge extra for insurance, unless you buy and document your own, separate from your homeowner's insurance. There is no one on site; it can feel kind of scary. The former handcart space is now taken up by a couple more money-making units. The new management was very unresponsive at first. After they took over, I left multiple phone messages and emails about some door locks that weren't working right, but could never talk to anyone and never got a response. Recently, it's easier to reach a human by phone, but they are far away and they don't know anything about your site. Unfortunately, this outfit seem to be the only game in town if you need a climate-controlled unit. I guess I can say that it's pretty clean, the systems seem to work, and I haven't heard of any break-ins.

The owner and staff are conscientious and friendly. Snow's will keep a great eye on your stuff and…read morewill call you if they notice anything at all amiss. There are a good number of security cameras and the owner's house is right next door, making it easy for him to check on the premises. They're prompt at returning calls, and very helpful. My unit was clean and dry, and the prices are very reasonable.

The highest praise in my book is that I would rent storage space there again. Everything seemed…read morewell-maintained, the staff was friendly and helpful, and the cost seemed reasonable.

I would highly recommend Boomerang Moving & Storage! From my first phone call with Mickey, I felt…read moreconfident that they would be dependable and they did not disappoint. They were amazing from start to finish! They were also the most reasonable price of the 4 places I received quotes from. Tyler and Pat showed up right on time and moved quickly and carefully and were always so pleasant even though it was 94 degrees out and both places they were loading and unloading were on the 2nd floor with no elevator. I would feel very confident telling anyone to hire them without hesitation.

We bought three beautiful 7-foot-tall bookcases, 75 miles away. The problem was how to get them…read morehome. At first I assumed the job would be too small for a moving company, but after umpteen delivery services sent me quotes with high rates-- *and* wanted us to help load and unload! -- I decided to call Boomerang, since they did such a good job moving us into our home earlier in the year. Boomerang actually charged *less* than what all those delivery services were asking for, and of course they did a careful, professional job, because they actually know how to move furniture. Nathan and Christian got these extra-tall bookcases down a curving flight of stairs, around tight corners in a narrow hallway, through the doorways and into their places without putting a scratch on either the bookcases or the walls. Moral of the story: Even if you just need to move a few pieces, hire professional movers -- specifically, hire Boomerang!

I had most of my possessions with them from 2018 to 2023. Started out okay, got very bad very fast…read more Problems: SECURITY -- break-in and theft about four years ago. COMMUNICATION / CUSTOMER SERVICE -- someone replaced my cut lock with a company lock, but did not reach out to alert me (I have some thoughts about who actually broke in, based on this) -- zero response to my emails about the break-in and theft -- locked me out of my unit when I was a few days late with a payment, actually while I was communicating with them about it and arranging for payment -- hard to reach a manager; their phone system seemed designed to protect the manager from having to fix any problems (one phone employee actually told me in a shocked voice that the manager was not supposed to have to deal with this kind of thing) -- twice claimed I had not made payments, even though my bank told me my checks had cleared CLEANLINESS -- mice got into some of my boxes Keep in mind that if you have an issue with a storage company, they hold all your belongings hostage, and it can be very hard to maneuver when they have that power over you, especially if you can't afford a mover. Make very sure you have options. I have now moved my things to a different facility run by a company that requires insurance and is much more professional, so far--and still costs less. Hope I never have this experience again.

I've had my unit for multiple years now. I just called the main office to see if I get a response,…read morebut now that I've opened my unit, I need to leave a review. I ended up with a corner unit after everything else sold out three summers ago. I didn't think it would be a problem. However, my unit has been so neglected that every time I return I'm left in tears from frustration. Regularly, if the property weeds are mowed, the weeds around my unit are left. Now they are growing around and into my unit. This is not the first time nor the first year I have called about this. During the winter months, the snow is cleared and whoever clears them makes pathways. Of course, there's always a heap of snow left blocking my unit. And there's some random car that showed up a year ago, but now no longer blocks. I also reported a bug infestation (they keep bug poison things in the unit) winter 2021. Today, I'm crying in my car because there is a snake skin and random bugs in my unit after I had to fight the weeds to get into the unit in the first place. I am so hurt and disappointed by the mixed customer service I have received hitherto at this location (I did have positive experiences at the beginning). However, if I pay as much as everyone else, I don't understand why my unit is continuously neglected and I have to be scared every time I open my unit for what's next. Please call me and fix the situation for real this time.

I found this place on Google while looking for storage units, made several calls comparing prices…read moreand availability and settled on sunnyside. The entire process was simple. I liked that it was easy to access 24/7 despite fact my belongings were safe within a large fenced in area that was watched by security cameras . They have an online portal that makes payments convenient & even though I was late a few times with payments Bill was always polite and respectful. If I ever had an issue the phone was answered or I was called back soon. Overall I had a very positive experience storing belongings here & if I ever need a storage unit again this is definitely the place I'll use

From the owner: Check out our self storage facility in Ware, MA. We make sure our storage units are clean and ready…read moreto rent. Reserve a unit online or give us a call today.