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    Sunny Side Storage

    5.0 (1 review)
    Closed 7:00 am - 7:00 pm

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    1 year ago

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    Western Mass Storage Solutions - Climate control self storage

    Western Mass Storage Solutions

    (7 reviews)

    Richard went completely above and beyond the call of duty and his job description in helping me…read morewhen I moved into my storage shed. I came in by myself (with my pup) in a 20 foot UHaul, intending to unload a tiny house kit weighing thousands of pounds by myself. Richard offered his help without any prompting when I checked in (and I demurred because I'm terrible at accepting help). Then he just walked out once I'd moved the truck to my storage area to offer help again. I really don't know what I would've done if he hadn't helped me, as several of the items definitely shouldn't have been unloaded by one person. Richard spent a good couple hours out there with me on the truck, and he made the job SO much easier and more pleasant. I'm new to the area (I'll be building the tiny house on land I bought less than a year ago), and it was wonderful to experience the sort of kindness to a stranger that Richard showed. If you're Richard's boss and you're reading this, please give him a raise and a promotion immediately. Thanks Richard!

    Never took the time to do this before so I hope this is where Joanne mentioned I could let everyone…read moreknow. AAA customer service - which is unfortunately not the norm these days. The lingering advantage of the good service regarding any kind of rental is knowing that it will be there down the road if needed. Was in a time push - day before went online - very clear and instructive, easy to manage website. Found what I needed made the reservation in a few minutes. Did the contract and made the payment on line. Few minutes. Within the hour I got a call from Joanne to make sure all was good and to coordinate accessing the unit the following day. Got to meet Joanne the following day - she got me checked in - we unloaded into a nice good sized, clean unit and on the way within a half hour. Friendly pleasant service on top of getting what I needed made for a great experience - if moving furniture can be that!! THX Joanne - RICK G

    Amherst Self Storage - mouse droppings in storage box

    Amherst Self Storage

    (6 reviews)

    I had most of my possessions with them from 2018 to 2023. Started out okay, got very bad very fast…read more Problems: SECURITY -- break-in and theft about four years ago. COMMUNICATION / CUSTOMER SERVICE -- someone replaced my cut lock with a company lock, but did not reach out to alert me (I have some thoughts about who actually broke in, based on this) -- zero response to my emails about the break-in and theft -- locked me out of my unit when I was a few days late with a payment, actually while I was communicating with them about it and arranging for payment -- hard to reach a manager; their phone system seemed designed to protect the manager from having to fix any problems (one phone employee actually told me in a shocked voice that the manager was not supposed to have to deal with this kind of thing) -- twice claimed I had not made payments, even though my bank told me my checks had cleared CLEANLINESS -- mice got into some of my boxes Keep in mind that if you have an issue with a storage company, they hold all your belongings hostage, and it can be very hard to maneuver when they have that power over you, especially if you can't afford a mover. Make very sure you have options. I have now moved my things to a different facility run by a company that requires insurance and is much more professional, so far--and still costs less. Hope I never have this experience again.

    I've had my unit for multiple years now. I just called the main office to see if I get a response,…read morebut now that I've opened my unit, I need to leave a review. I ended up with a corner unit after everything else sold out three summers ago. I didn't think it would be a problem. However, my unit has been so neglected that every time I return I'm left in tears from frustration. Regularly, if the property weeds are mowed, the weeds around my unit are left. Now they are growing around and into my unit. This is not the first time nor the first year I have called about this. During the winter months, the snow is cleared and whoever clears them makes pathways. Of course, there's always a heap of snow left blocking my unit. And there's some random car that showed up a year ago, but now no longer blocks. I also reported a bug infestation (they keep bug poison things in the unit) winter 2021. Today, I'm crying in my car because there is a snake skin and random bugs in my unit after I had to fight the weeds to get into the unit in the first place. I am so hurt and disappointed by the mixed customer service I have received hitherto at this location (I did have positive experiences at the beginning). However, if I pay as much as everyone else, I don't understand why my unit is continuously neglected and I have to be scared every time I open my unit for what's next. Please call me and fix the situation for real this time.

    Sunny Side Storage - selfstorage - Updated May 2026

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