DO NOT USE THIS COMPANY!! They rip you off. They never return phone calls or emails.
I have been using the storage company in Easthampton for several years and my contract with them specifies that on the first of each month I will pay them electronically/automatically. This month, September 2021, that did not happen. I called repeatedly last week but the manager's voice mail box was always "full". I emailed and she didn't respond. On Monday, Labor Day, I received an email from the company stating I was late in payment and that my payment was an extra $27.50. It didn't say if this was a late fee or if this was a rate increase (the last rate increase was in May 2021, five months ago!). I'm pretty damn angry about the situation--they broke the signed contract, have been silent and want more money. Tried calling corporate offices but their phone system is also "sorry, please leave a message...."
The local manager is a ludicrous coward who is never in her office, never returns calls and doesn't return emails. read more