These people are thieves. Not only do they charge exorbitant fees per month for a climate controlled unit: $249, They add a $50 late fee but tell you the payment is late until its too late.
I've stored my belongings there for over a year, but started having problems with my credit card on file when I paid them down by $6000. The card company then lowered my credit limit to the amount left on balance. So, every time IStorage tried to use the card, the charge was declined.
This month was something special though. I called on 7/3 to make sure the payment went through and everyone was on holiday, so I left a message asking but also that I assumed it did because I hadn't heard otherwise. On 7/8 I got an email that the payment was late. I didn't see the email till the 11th, called, but they are closed on Saturdays. Called again on the 13th and spoke with two individuals that firmly declined my payment unless I pay the $50 late fee.
Time to move? Yes. read more