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    The Great Escape

    3.6 (36 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 3 weeks ago

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    The Great Escape has horrible customer service. Once they Escape with your money, good luck getting anything done. We recently purchased a pool package to replace our tornado damaged pool. During Install, we were told that the Great Escape had delivered the wrong size liner. The Installer instructed us to immediately call the salesman which we did. The Salesman Tony, advised us that he is on vacation and to call the store and ask for Gus but to also send him (Tony) a phone number that Gus could reach us at. When we called the store we were told that Gus was with another customer. I advised that this call was urgent because the installation crew was waiting to learn if Great Escape had the correct size liner in stock. Gus refused to come to the phone after several seperate calls to him. Finally, the installers packed up and left with the pool incomplete and mounds of dirt and parts left in our yard. All because they could not complete the job without the correct liner. The installers advised that they will have to return next week once they have located and obtained a proper size liner no thanks to The Great Escape. Horrible service, Horrible Salesman. Save your money and headaches and go elswhere.

    Very happy  from start to finish.
    Christina V.

    I'm very happy with the sale & install of my pool (Aug 2019). Gus was awesome at explaining everything in detail since I never owned a pool before. From the beginning of sale, installation, balancing water chemicals we had nothing but a great experience with the Joliet location. Highly recommend

    Donna S.

    Went in to Great Escape (Joliet) on Jul 22. Spoke with Gus who instructed us to call/text when we call Julie so that someone can come out to survey and see what size pool we can get. I texted back on the 25 that Julie came out and flagged the yard. He said someone would be out over the weekend. So now the weekend has come and gone and no call or show?? I looked into the installers and there are all negative reviews on the company. Since they didn't call or show and i seen ALL negative reviews I asked for someone else. Apparently that was too much to ask for because since Then Gus has not returned my call/text. So July 31 rolls around and I message Gus again (text pictured). I don't think it's rude or pushy to just be ignored. Buying a pool is a large purchase in my opinion and I would like someone who has Atleast one good review unlike the people he kept pushing on me. Today is 8/9 and still no attempt to call me on a pool.

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    Tony C.

    Thank you for the kind words!! Gus is amazing!!!

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    8 years ago

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    6 years ago

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    7 years ago

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    Tony C.

    Thanks Kathy!! Enjoy your pool this summer.

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    11 years ago

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    10 years ago

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    12 years ago

    Bought our pool here in 2013. Our salesman, Tony, was great. He answered all our questions! Very satisfied!

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    Tony C.

    Thanks Trisha. I hope you guys are having a great summer!

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    10 years ago

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    7 years ago

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    Tony C.

    Thanks for the review Sarah!

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    8 years ago

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    Tony C.

    Mike is always glad to help. Thanks!!

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    Ask the Community - The Great Escape

    Review Highlights - The Great Escape

    we worked with Gus not only is he friendly and easy to work with but extremely knowledgeable about pools .

    Mentioned in 11 reviews

    Read more highlights

    Ashley Store

    Ashley Store

    2.1(78 reviews)
    0.4 mi
    $$

    I've shopped at Ashley's for years. Half the furniture in my house is from them. It's decent priced…read moreand holds up great. Which is why Ashley's is one of the first places I went when looking at getting a new mattress as well as a new bedroom set. After shopping around at several stores, I decided on the set from Ashley's. Originally I had looked at the Bolingbrook store and had a great experience. When i was ready to purchase, I went to the Joliet store as it's closer to my house. I picked out the mattress and bedroom set... everything was going fine.. until the lady came back with the broken down prices and the financing options. I saw there was a $998 charge on there. I inquire and she said it's the warranty. Oh ok well I don't do warranties to please remove it. FOR THE FIRST TIME LITERALLY EVER I was told "oh no, we can't remove the warranty. You have to get it when financing for 36 months." I'm sorry WHAT?! So I asked to speak with her manager who told me the same. I asked for their reasoning.. she goes "well if you're still making payments on it and something breaks, we need you covered." I laughed and asked how this was any different than my mortgage payment or car payment. Something breaks ok it's on me. She gave me a blank stare. By then I had been arguing with them for a solid 20 minutes and was about to walk out of the store. Magically, they were able to remove it after all. I've never had a bad experience anywhere as I did that night in the Joliet store. Shame on you for trying to lie to customers into getting your warranties. Not cool.

    PEOPLE...PLEASE...PLEASE DO AT LEAST 2 THINGS. FIRST ONE, READ ALL OF THIS. SECONDLY, DO NOT...DO…read moreNOT EVER SHOP HERE. Back in 2020, I had ordered the North Shore King size bed, a chest and nightstand all for my new bedroom set. It was a nightmare with the bed. Pieces will show up damaged or just the wrong piece. After months of this, I finally get all of the bed pieces. I was told that they would put it together, NOPE. They had said, we don't do that and left. Fine, my buddy and I put it together. It was a freaking nightmare. BUT, if I didn't call or get anything fixed to my existing furniture for 5 years, I would have a $500 off my next order. My fiancé and I moved into a farmhouse and we saw a chest and 2 bar stools totaling $623. The sales rep Omar says to me, "All you owe is a balance of $123. Allow 3 weeks for a notification that your order is on the way to your pick up place or it is alrady there." They will not deliver to where I live. Which is fine, I would be more than happy to pick up my furntiture. He asked if I would pay the difference now. I said no, when the order comes in, I will. (Thank GOD I did just that it.) Three weeks and some change has passed as of yesterday. First of all, and I am shaking my head, you cannot...I repeat...CANNOT call the store directly. Your calls go to a call center. I spoke to a guy in the early morning...he says to me, it is only 9:45...store doesn't open yet. Please call back. SO I am thinking this is an answering service. I call at 11 AM, He proceeds to tell me that there is no order in my name and phone number. I got Omars business card when I was there, remembering how you cannot get ahold of anyone. I tried his cell number and it goes straight to voice mail. I called 3 times yesterday, a few hours after each time. I left a voicemail each time and never heard back from him. Now if I had paid????? I will have lost my $123.00. They will not honor that $500 and chose to "ghost" me. Honestly, its all my fault. I should have never stepped back in there. This is the store by the Louis Joliet Mall. You know what??? As I am typing this, I am going to call that cell number for Omar Shatat one more time. Calling from a different number, just in case. BRB. NOPE...straight to voice mail. I want to go there and if I lived closer like I did before I would. I live an hour and a half away now. Plus, all would happen is me getting arrested if I did. DO NOT PATRONIZE!!!!

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    Ashley Store
    Ashley Store
    Ashley Store

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    The Home Depot

    The Home Depot

    2.5(47 reviews)
    0.5 mi
    $$

    I stopped in today looking for some items for a couple projects from mostly their garden center…read more The staff I encountered in the garden center were all helpful and friendly. They even entertained my son while he's in what I call his Politician Phase (as he walks through places he waves and says hi to everyone) and kept saying hi back to him. Which is bonus points because I know it can get annoying as he even does it to me throughout the day and we live in the same house. Big shoutout to one employee. I believe her name was Karen. She helped me repair my flip flop that had broken. She was in a good humor about it, did not seem at all put out, and even checked on how it was holding up while I shopped. I needed 2 things from inside the store- spray paint and a screen for a window. The paint was a quick grab as I'm familiar with that area but my previous dealings have always been positive with the paint folks (i wish I could remember the name of the very patient woman a couple years ago who helped me get a project off the ground- she was awesome). On the other hand I had no clue where screens are but logic told me they'd be in the windows and doors section. I wandered over and stood in front of the design area for this section looking at the signs on the aisles. None I could see said "screens". The older guy wearing the apron in this area seemed to hyper focus on whatever he was reading once I stopped. I eventually found something that would work for what I needed after a bit of wandering (even passing other customers in this section) but curiosity got the best of me. I walked past the older guy. Silence. Went back the other way. Nothing. As I stood at the end of the aisle wondering if what I really wanted was just under my nose the screen I was holding slid out on its track and banged onto the floor. He flinched but didn't even look up which was equal parts irritating and a relief as I was beginning to worry about his welfare. I wandered back towards garden, got yelled at by a door that I needed to stay away from as it is restricted (what's in there?!? Narnia??), and was rung out by the Flip Flop Fixing Angel, Karen.

    Went to garden center at 9:30AM and found some plants I wanted. Outside entrance to registers not…read moreopen yet. Went inside main door and spoke to some associates about doors not being open. Was told "will open in a few minutes". I wandered the store awhile, and then saw doors were still not open. I had to go outside, retrieve my cart, go inside and paid for them at the self-checkout. The garden doors still closed almost 2 hours after opening time, lack of management presence and unconcerned staff attitude gives this visit a FAIL for customer service.

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    The Home Depot
    The Home Depot
    The Home Depot

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    Bob’s Discount Furniture and Mattress Store

    Bob’s Discount Furniture and Mattress Store

    2.0(79 reviews)
    0.8 mi
    $$
    Offers payment plans
    Established in 1991

    My Guest Experience Specialist was wonderful. Her name was Erin, if I was rating this based on my…read moreexperience with her I would give 5 stars. Thank you, Erin for being the ONLY good thing about Bob's furniture. I was really hoping Bob's furniture would be better than Ashley's but it looks like they all are going to fall short. If Bob's does anything right, it would be giving the ONE good thing they have a raise and allowing her to replace her managers. Erin assisted me with picking a bed and bedroom furniture set. Due to technical issues with the order site, she sought support from her store manager. Nice Guy, but he didn't listen to what I wanted and ordered the wrong items. This was after I spent 2 hours with Erin filling her in on my issues with Ashley Furniture and my desperate need for furniture ASAP. My items arrived (most of them) on time. I had my new bed which is great, but with the box spring the store manager ordered caused the bed sit so high that my 5'8" tall body had to jump up to get into the bed. I wanted the low profile box spring so that it was lower to the ground like a bed should be. What if this bed was for a kid or an elderly individual? You would need a chair lift to get into that bed. Next, my 5 piece bedroom set was delivered as a 4 piece. Little did I know, Mr. Store Manager ordered the wrong one. So, now my husband has no dresser for the foreseeable future. Because of course, now the piece is out of stock and on back order unlike last weekend when I worked with Erin, because she confirmed all of the items I wanted were in stock due to my need. I called Erin to get the issue resolved and she graciously reached out twice letting me know her manager on duty Jessica would be calling. She even called to tell me she was going to call in 5 minutes. Guess what?! I never received the call from Jessica. Thanks for the help, Jessica. Appreciate your attention to detail - it must be a manager thing in that store. So, I had to spend my day todaytalking to a text chat bots Wildeline and Mildred and a customer care agent Adyen for 2 hours to get the issue resolved. I am now getting the box spring I wanted and when the chest dresser becomes available (hopefully before 2027), my husband will finally have his dresser. They waived the delivery fee (as they should) and gave me a $100 off. So shout out to Adyen for spending over an hour on the phone and putting me on hold 5 times to get permission to do the right thing. Oh, I forgot to mention, that all this happened after I had already ordered a sectional couch and ottoman from them for $2000 and the ottoman broke after 2 days for NO REASON. So, call me a "Karen" if you want but if my attention to detail and listening skills were as piss poor as the management in the Joliet store or as dependable as the chatbots Wildeline and Mildred at resolving ANY TYPE OF ISSUE, I wouldn't have been able to pay over $6000 on furniture in 4 different deliveries due to 3 different mishaps caused by Bob's furniture for furniture that probably has the durability of what is left of my patience. The only reason I am giving this store 3 stars is because Erin my Guest Experience Specialist was amazing, empathetic, and supportive. Jumping off my soap box now. Happy Shopping.

    Unfortunately my experience was not good. Sales person was friendly and said she would get back to…read moreo me. Unfortunately I never heard from her and when I called, I was told she was with another customer. Every time I've been in the store it's pretty much empty. Surprise that the two times I called she was busy. Still haven't heard from her. This was the Joliet store. It's too bad I like to give the business to a local site.

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    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store

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    The Great Escape - hottubandpool - Updated May 2026

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